1/5 Christopher H. 6 months ago on Google
The
owner
seems
to
be
gaming
the
Google
Review
system
by
combining
the
hotel
with
the
bar
next
door.
So
the
positive
reviews
from
the
bar
inflate
the
hotel
reviews
and
make
it
look
better
than
it
is.
The
hotel
itself
is
not
terrible,
but
not
good
either.
The
experience
we
had
with
staff
and
management
was
terrible.
The
entire
check-in
process
and
key
card
system
was
an
absolute
nightmare.
When
we
arrived
the
check-in
process
took
roughly
an
hour
and
thirty
minutes
due
to
lack
of
trained
staff
and
only
one
computer
terminal
at
reception.
Additionally,
the
key
card
given
during
check-in
would
deactivate
daily
which
meant
an
additional
twenty
to
forty
minutes
every
night
of
waiting
in
line
to
be
able
to
get
back
into
our
room.
That
was
assuming
the
night
receptionist
would
even
buzz
us
in
since
the
key
card
would
not
open
the
main
door
to
the
building
reception
anymore.
If
that
was
not
frustrating
enough,
the
hot
water
boiler
went
out
the
last
night
we
stayed
here
and
reception
had
mentioned
a
partial
refund
for
the
inconvenience
but
said
we
would
have
to
work
with
the
credit
card
company
that
we
booked
the
room
through.
This
was
just
a
tactic
to
avoid
having
to
pay
a
partial
refund
and
then
give
management
the
opportunity
to
dodge
and
ignore
the
requests
after
we
had
left.
My
credit
card
company
spent
a
good
two
months
trying
to
work
with
management
to
resolve
the
issue
until
management
finally
stopped
stalling
and
just
told
us
to
take
a
hike.
If
you
want
a
refund
or
reimbursement,
do
not
leave
without
getting
it!
It
is
2023,
expecting
to
have
something
basic
like
hot
water
when
you
are
paying
decent
money
for
a
hotel
room
does
not
seem
unreasonable.
Hope
the
hotel
staff,
management
and
owner
never
experience
this
when
they
travel
and
if
they
do
they
are
reimbursed
for
not
receiving
the
full
services
they
paid
for.
***Update
to
respond
to
the
General
Manager***
Krisztina,
had
a
feeling
you
would
respond
since
the
review
did
not
fit
with
the
false
narrative
the
hotel
is
pushing,
especially
by
combining
the
bar
reviews
with
the
hotel
reviews
here
on
Google.
I
tried
to
be
fair
with
my
review
since
the
location
was
fantastic
for
what
we
needed.
As
for
the
timing:
we
stayed
in
May
2023
and
I
have
been
working
on
seeking
a
resolution
through
my
credit
card
company
and
potentially
a
local
solicitor
since
then.
As
your
hotel
knows
from
dragging
out
this
process
and
brushing
off
the
representatives
from
my
credit
card
company,
it
can
take
time.
I
have
a
travel
companion
who
can
corroborate
everything
in
my
review
including
the
difficulty
with
the
key
card
system
since
he
was
there
at
check-in
and
his
key
card
was
also
deactivated
daily;
so
to
have
both
key
cards
fixed,
we
both
had
to
wait
the
same
amount
of
time
for
reception.
That
is
in
addition
to
the
representatives
from
my
credit
card
company
travel
group,
Chase
Travel,
who
reached
out
to
your
hotel
multiple
times
over
the
course
of
several
weeks
to
try
to
resolve
the
issue
of
a
partial
reimbursement.
So
I
have
several
witnesses
to
how
difficult
your
hotel
has
been
through
this
process
and
how
impossible
it
has
been
to
work
with
your
hotel
to
try
to
have
this
amicably
resolved.
Your
hotel
has
had
my
information
on
file
this
entire
time
and
has
had
multiple
opportunities
to
correct
this
with
Chase
Travel.
Your
hotel
is
still
more
than
welcome
to
make
this
situation
right
and
I
will
be
more
than
happy
to
update
my
review.
I
do
not
foresee
that
happening
though
since
your
hotel
has
had
since
May
to
make
this
right
and
has
done
nothing
but
avoid
the
issue
instead.
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