Item arrived - a little slow. Way too big. Refund of purchase price took a month and no refund of original deliver charge despite it being a legal requirement in the uk. Meanwhile endless (several a day) promotional emails from the store. I note many poor reviews get a post saying sorry, we were let down by someone. Pretty weak imo. Further to owners helpful response: The order number was 300005636. I hope this enables you to identify the relevant order? Finally resolved 11/1/2022.

So sorry to do this--as a long time and previously satisfied customer. Coupon codes did not work pre-Thanksgiving and no response from customer service on why. Went ahead and ordered Christmas gifts in late November with an "expected" delivery of 12/11. No sign of the items as of 12/18 and customer service has been abysmal (i.e. no help) . Lots of form/auto responses. It is now less than one week from Christmas and I see these folks still pushing out ads for Christmas delivery. How ironic. Three stars here includes prior experience. This year would be one, if that. Order at your peril.

sweater coats and had been looking to purchase one when I came across the Irish Store. I was amazed at what I found; so much I've ordered three separate Aran sweater coats from them. The coats have been well worth the money I spent. I expected the price to be higher and the shipping costs enormous for what I wanted and where it was coming from. The price was fair and the shipping costs listed were not out of line. The quality of these sweaters is impeccable, the sizing is true, and the colors are vibrant. I received the sweaters quickly and shipping was waved with my orders but through coupons I used. I'm very impressed with the customer service as they've reached out to me several times to make sure I was satisfied with their product. I'm looking to purchase another garment and will do so soon.

Like so many, many, many customers ordering on-line with this company I made a November 27th order with the Irish Store for clothing and jewelry and was provided a December 4th estimated delivery time. Paid the $20 shipping charge to expedite delivery and was provided a shipping date of December 1st with a tracking number. After daily checks with the provided tracking number there have been no updates since the December 1st date and today is December 24th with still no delivery. Contacted Customer Service on December 10th with concerns on the tracking number updates and was informed to "rest assured that your delivery will be there by Christmas". Don't think that is happening since the tracking number indicates my package is still in Ireland. Incredibly disappointed with this company. Gifts under the tree will be solely lacking because I trusted their reassurances. NEVER AGAIN! I have requested a full credit card reimbursement and if the parcel ever does arrive it will be shipped back to them as I no longer want anything to do with this company. All the corporate advertising propaganda states how committed their company owner and founder - Lulu O'Sullivan - is to customer service. Well Lulu you should take a long hard look at your company delivery performance or possibly investigate selling to Amazon! Even in these trying times Amazon is still able to get deliveries to global customers within a week. I will not hold my breath on any type of satisfactory response!1 Merry Christmas Lulu and the Irish Store!

I'm a bit embarrassed at being as excited as I am over receiving my two merino wool cable knit cardigans at a deeply discounted price. I think they averaged $60 U.S. for each. Beautiful, soft. XL fit me perfectly at 5 feet 11 inches and 190 pounds. 38-inch waist. You do the conversion, if needed😁. These are lovely sweaters and I'd happily pay much more for them! The Irish store is now my go-to for every woollen need!

Great products. I've bought purses, sweaters and jewelry for family members. They've all raved about the look and comfort. I've bought several sweaters for me and have not be disappointed. I've used them for hunting, skiing and general wear. They look great and the warmth is wonderful. I've only had to return one item, a purse that had a small tear to the lining, and I promptly got my refund. The customer service is great especially when you live 8 time zones away.

I received my order in time for Mother’s Day! I’m so happy with my beautiful blue hooded coat sweater! It’s gorgeous! My husband is very pleased with his sweater. It was exactly what he was hoping for. I had gotten help from Emma to choose the correct color of stone for my new necklace a gift from my husband. It is perfect! I love it! Thank you all!

I have ordered a throw in the past and now a sweater. I am very pleased with both products. There was confusion about the delivery of my new sweater. I contacted support at the Irish Store and they readily resolved the issue. I am very pleased with their customer service. It is top notch in my books!

I ordered two jumpers from the Irish Store and they are beautiful. It's nice to have something made in Ireland in my wardrobe. The quality and design are excellent; I had to import these from Ireland (I'm UK-based) because I could not find styles I liked locally. If you're in the UK like me then be mindful that post-Brexit chaos may seriously delay delivery. The Irish Store can and will do everything right (including good customer support) but they have no more control over postal services and customs than the rest of us. That all said, if you want lovely authentic Irish goods that you cannot source locally then it's a great place to look.

Amazing customer service and fabulous product! I bought the decanter set for my dad as a “Father of the Bride” gift for my wedding! It was engraved and had our wedding date too! He commented on how nice and heavy it was and he is a man of few words! He’s loves it so much he has it displayed in his office. I will say they package it very well too!!! When getting through customs they destroyed the packaging and I can tell they were looking at the decanter (I guess making sure it didn’t have alcohol in it) and put green tape to put everything back together! This store packaged it so well it did even have a scratch! I will be buying from here again!

I absolutely love every item I have found at The Irish Store in Ireland! My Emily Tweed Bag is gorgeous with the purple and pink and orange colors so brilliant and it is a perfect size that holds everything. My Mary Day Bag is all leather, custom made and so beautifully detailed! My Sterling Silver Trinity Knot Earrings are so, so pretty! It all was shipped to me in a very timely manner and wrapped beautifully to protect it in shipment and afterward. You will love all the wonderful quality gifts you find at The Irish Store! ☘️💚🇮🇪🩷

I recently purchased a cardigan sweater for my wife for her birthday. She loves it. It can be worn any time of the year, in the summer on chilly evenings and at any time during the rest of the year. Ordering was quite simple and I appreciated the discount. The sweater arrived sooner than I expected and well before I needed it. I would recommend the Irish Store to family members and friends.

This is a wonderful company! The hat that I ordered is very high quality. The first one I ordered was the wrong size. They didn't mess up the order, I just ordered one that ended up being too big. It was easy to return and they quickly sent a replacement. Also, they sent a gift of a beautiful necklace since it was my first order! Would definitely recommend this company!!

The Irish hats I have purchased from The Irish store are authentically Irish. The waxed cap is great for wet weather and it is lined with a warm quilt keeping me dry and warm. All the wool caps I have purchased are very warm and handsome looking. And best of all they fit exactly as suggested in the measurement instructions. Shipping was fast within a few days and that was unexpected. Thank you for offering such high quality hats and apparel that are authentically Irish!

The customer service is excellent, and the clothing is gorgeous! I needed to return a necklace, because the clasp was broken on delivery. Maria was so responsive and resolved the issue quickly, with a genuine spirit of kindness that makes me want to visit Ireland. I am also inspired by the lovely wool sweaters....

I have purchased at least 4 sweaters this winter from the Irish Store. The quality is amazing, the colors and descriptions of these sweaters were accurate. The efficiency of the ordering process and shipping was impressive. I couldn’t be more pleased with how beautiful they are. They will last a lifetime. I highly recommend the Irish Store.

Terrible customer service. Representative could not figure out the difference between billing address and shipping address for a gift purchase. The end result was the wrong name on the address, and the Post Office refused to deliver the package. Explained to the representative multiple times over the phone what the correct name and address was and it was still sent incorrectly. Follow up phone calls to try and resolve the issue just reiterated the customer service is terrible. Will never shop with this company again.

I highly recommend the Irish Store. I placed an international order, and I am highly impressed with the quality of their customer service and their wonderful communication. They went above and beyond to provide the unusual item I requested. My case of wonderful Autumn Chutney was beautifully packed, and it arrived swiftly. I couldn't be any happier.

I ordered online and was happy with the product I received! It was a really great price too! Shipped overseas within a week. international tracking is the only area that could be improved upon. Would order again.

Love this store. One of my favorite places. Very nice clothes and Beautiful jewelry for my family and friends.

I love the sweaters and blankets I've purchased over the years. The quality & craftsmanship is superb, heavy and warm. If there are order or shipping problems the staff addresses it immediately through written communication. I highly recommend their products.

I had difficulty getting the 25% off when I placed my order on line. I called and Maria, the customer service person, was able to credit my account the 25%. I was very pleased.

I ordered a sweater on Tuesday and it arrived on Friday. I was amazed at how much prettier it looked in person and the wool was amazingly soft. I'm sold on the quality and customer service offered by this company. Thanks for a great product.

Outstanding value for money: I have bought multiple items; all are top quality and look beautiful. Shipping and customer service also 1st rate.

My gorgeous Hand-made Wool sweeter came from Ireland in less than a week! They were Very courteous on phone! I’ll order again from this store in Dublin!

Arrived in good time. Payed way over the price as I got the same thing on a different website 70eur less. Waiting on a refund 3 weeks now and no sign they also have stopped replying to my emails. Stay well clear

Such great quality and service! My query was answered within one day, and completely resolved. I received my sweater and couldn't be happier with it! The quality and softness are next level.

I just received my Aran sweater coat with a hood. It is beautiful. I take a large and it is true to size. Very happy. Well made. On sale and free shipping. This is my first time to shop at the Irish store, but will shop again. Quality. Karen S. 🤩

I bought two sweaters. They are too large, so I wanted to send them back. This was promised at the order, but the return policy didn't work. So I wrote to the customer service three times. They never answered. They also didn't give the promised discount. After my negative rating on Trustpilot, I suddenly got the desired return label. Interesting!!

Very poor southern Irish business, no communication with customers but quick enough to take your money. On a lot of the reviews there seems to be the same problems with orders being late and I mean very late . Even the replies with apologise are months late ( what a shocker)., and always passing the buck blaming couriers, I live about 100 miles away on the same island so it’s not a courier problem. If you are thinking of buying from this crew don’t, not worth it. Two bit operation and a disgrace to the name Irish.

The Coat of arms of Ireland is emblazoned as Azure a harp Or,stringed argent a gold harp with silver strings on a blue background.The arms or the harp has long been a symbol of Ireland and has been used by English Monarchs to represent their claim to the island of Ireland since the time of Henry 5111.The Harp, is the emblem.of each President, while in office.The golden harp on a blue background flag is flown over Aras an Uachtarain, the president's residence in Dublin.It is also used on vehicles used by the President.The harp is on coins,Irish passports,official documents and seals of office.This article appeared in Irelands Own November, 12 the by Sheila O Kelly.

My husband ordered a sweater from this store in early December as a Christmas gift; it is now February and no sweater—no ship date, no information, nothing. So don’t order anything if you actually want an item—their endless Facebook ads should come with a warning to that effect.

Wow what a company to do business with!!! At Christmas I ordered ten Aran sweaters for my wife, daughters and daughter in laws. I was so happy with the service and the highest of quality of sweaters. In January I purchased two more sweaters for myself. Great sweaters! However one sweater size was packaged wrong. I was promptly sent a new sweater with an apology. And then I was sent a gift box with delicious cookies, chocolates, coffee and teas! Being the owners of a small business I greatly appreciate and understand the values of reviews left by happy customers. I will recommend the Irish store to everyone! Thank you Lulu and gang! Frank

Excellent quality! My experience is any wool grade Is itchy. Wear long sleeve under these Excellent quality sweaters. Refreshing its not made in chhhhina.

Bought two fantastic sweaters from this store. Gifts for other people. Great quality and very reasonably priced. Will use again for Christmas presents :)

We ordered several gifts for Christmas 2020 from The Irish Store. They just arrived and every item was absolutely perfect! Beautiful blankets, a men’s sweater, and the Newsboy cap. Just lovely workmanship, arrived so fast! I will definitely order again!