1/5 Hüseyin B. 7 months ago on Google
I
am
writing
to
express
my
deep
disappointment
with
the
recent
incident
that
took
place
at
your
Starbucks
store
located
at
this
place.
My
friend
visited
the
store
with
the
intention
of
placing
an
order,
but
the
service
he
received
was
far
from
acceptable.
Upon
entering
the
store,
my
friend
was
completely
ignored
by
the
staff.
It
was
not
only
the
lack
of
attention
that
was
concerning
but
also
the
behavior
of
one
of
your
baristas.
To
his
shock,
a
woman
barista
raised
her
voice
and
yelled
at
him,
creating
an
extremely
uncomfortable
and
unwelcoming
environment.
To
make
matters
worse,
another
staff
member
threatened
to
call
the
police,
which
is
entirely
unacceptable
given
the
situation.
This
incident
left
my
friend
feeling
humiliated
and
mistreated,
which
is
not
the
experience
we
expect
when
visiting
Starbucks.
We
believe
that
Starbucks
is
known
for
its
commitment
to
providing
exceptional
customer
service,
and
this
incident
was
a
stark
departure
from
that
standard.
We
hope
that
you
take
this
matter
seriously
and
take
appropriate
action
to
address
the
behavior
of
your
employees
at
this
location.
We
urge
you
to
investigate
this
incident,
retrain
your
staff
on
proper
customer
service
etiquette,
and
take
the
necessary
steps
to
ensure
that
no
other
customer
has
to
endure
such
a
negative
experience
at
your
store.
We
believe
that
such
actions
will
not
only
rectify
the
situation
but
also
maintain
the
reputation
and
trust
that
your
brand
has
built
over
the
years.
Thank
you
for
your
attention
to
this
matter,
and
we
hope
for
a
swift
resolution
to
this
issue.
We
look
forward
to
continued
positive
experiences
at
Starbucks
in
the
future.