Nova Medical Centers image

Nova Medical Centers

Medical clinic Medical center Physiotherapy center Physiotherapist Occupational health service Occupational medical physician Drug testing service Occupational safety and health

😠 This place is a total mess, they will force you to give Urine samples even if you are not ready ,if you refuse they will report it to DOT and employer as a refusal. I went 3 weeks ago and had to stay at this place for 4 hours, the first sample they force me to take I didn’t fill the cup to the line... People often mention drug,


Address

10961 Gateway Blvd W Suite 100, El Paso, TX 79935

Website

n-o-v-a.com

Contact

(915) 245-3131

Rating on Google Maps

4.40 (1K reviews)

Open on Google Maps

Working Hours

  • Thursday: 8:30 AM to 6 PM
  • Friday: (Good Friday), 8:30 AM to 6 PM, Hours might differ
  • Saturday: Closed
  • Sunday: (Easter), Closed, Hours might differ
  • Monday: 8:30 AM to 6 PM
  • Tuesday: 8:30 AM to 6 PM
  • Wednesday: 8:30 AM to 6 PM

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Daniel R. 10 months ago on Google
    This place is a total mess, they will force you to give Urine samples even if you are not ready ,if you refuse they will report it to DOT and employer as a refusal. I went 3 weeks ago and had to stay at this place for 4 hours, the first sample they force me to take I didn’t fill the cup to the line specified and had to retake it again, you can’t leave the place,once they make you give a second sample they only give you 2 cups of water and no more ,and you have to stay there till you fill it’s time to give the sample even if that takes you the whole day of your time with 2 cups of water you have to wait there for decades, please make sure you are ready to urine before you even step inside this place,they don’t have signs on the door explaining this out of their minds process .👎🏻Also the wannabe manager in the front desk with some glasses is very rude and disrespectful.
    4 people found this review helpful 👍

  • 4/5 Martin H. 6 months ago on Google
    My employer sent me during the week for a random drug test. I've done many in the past from previous jobs so when I'm told to report to a location (such as here) it's basic common sense. Be PREPARED!! Drink plenty of water on your way & once you get there. I checked in, signed paperwork & waited my turn. Didn't seem to have issues with front desk or lady giving me stuff for my drug test. I give her credit for me being annoying, but she had a sense of humor. Obviously you have to empty for pockets, turn pockets inside/out & lift pant leg. If this bothers you, then you must be hiding something. Remember they are Doing Their JOB!!
    1 person found this review helpful 👍

  • 1/5 Tina D. 8 months ago on Google
    Disorganized, receptionist is rude, she’s short and very unprofessional to customers and staff, the wait is horrible. Simple drug test took well over 1 hour 30 minutes which is too long. Needs a reorganization of the process, drug tests should be quick in and out. Therapy should be on a different wait list. Not recommended at all.
    1 person found this review helpful 👍

  • 5/5 JR H. 5 months ago on Google
    Great staff, you can tell that all employees actually like to go to work not like other clinics I’ve been to. Highly recommended 👍.

  • 1/5 Liz 7 months ago on Google
    I do not recommend this place for a DOT physical. If you fail a portion of the test they will recharge you again after you have been seen by a doctor and released for what they failed you on just to get rechecked by them again. Ridiculous they should mention those charges at the beginning before proceeding with the physical in the first place. Nurses are rude Horrible experience I ever had from the previous clinics I had gone too. Never again I will ever go or recommend anyone there.

  • 5/5 Juan E. C. 6 months ago on Google
    Everytime i go there they are quick. Personnel are humble and very nice atmosphere.

  • 1/5 Kevin H. 9 months ago on Google
    Waited an hour for a drug test. They a wanted me to strip almost to take one. When I was in the service a superior watched you pee simple.

  • 1/5 patrick b. 5 months ago on Google
    For one the guy fabin did not use gloves an for some strange reason I tested positive for drugs but I tested positive for a drug I never used in my life . I think fabin needs to be tested hair blood an urine


Similar Physiotherapy centers nearby

Summit Urgent Care - East El Paso image
1
Summit Urgent Care - East El Paso
Urgent care center
😠 Took my daughter in last week they looked at her sent her home said she’s fine. Day later she wa throwing up, coughing, sore throat, fever. Guess what she wasn’t fine. But they sure did take that insurance card and co pay! Brought her back today. They wanted me to fill out more forms on my phn take...
4.60 (4.3K reviews)
Concentra Urgent Care image
2
Concentra Urgent Care
Occupational health service
🫤 Horrible experience, the wait time is ridiculous and for a simple bruise I was told to get x-rays and physical therapy. I ended up walking out of my appointment today, I arrived extra early, but I wasn’t called in to the room until 10 minutes PAST my appointment, and waited in a room for an hour bef...
4.20 (1.1K reviews)
CareNow Urgent Care - Viscount image
3
CareNow Urgent Care - Viscount
Urgent care center
😠 Every time myself or others I know have come here, there has been a bad experience. I gave it one more shot because it is close by and it had been a while since I'd been. Long wait, as usual, but that's not really what bothers me. I spent maybe 3 minutes with the actual doctor just for him to tell m...
4.20 (981 reviews)
CareNow Urgent Care - Kenworthy image
4
CareNow Urgent Care - Kenworthy
Urgent care center
👍👍 I had such a wonderful experience here. Lulu, who checked me in, was so kind and helpful. I waited about an hour to be seen but that’s to be expected at an urgent care clinic, especially when we’re still in flu season and in a global pandemic. Once I was brought to the back, Soraya checked my vitals...
4.20 (967 reviews)
Last updated:
()