2/5 Christian O. 9 months ago on Google
Review
of
Room
503
and
Room
504:
I
recently
had
the
unfortunate
experience
of
staying
in
Room
503
and
Room
504
at
the
Oakland
Hotel.
Our
three
days
stay
was
filled
with
numerous
disappointments
and
frustrations,
and
I
feel
it
is
necessary
to
share
my
experience.
To
begin
with,
cleanliness
was
a
major
concern
in
both
rooms.
The
floors,
bed
sheets,
and
pillowcases
were
all
dirty
upon
our
arrival.
It
was
necessary
for
us
to
contact
the
reception
to
have
the
bed
sheets
and
one
of
the
pillowcases
changed.
This
lack
of
attention
to
cleanliness
set
a
disappointing
tone
for
our
stay.
Furthermore,
the
room
floors
needed
to
be
mopped,
as
they
were
dirty
as
well.
However,
when
the
cleaners
came
to
address
the
issue,
they
used
dirty
water
from
another
room,
which
was
unacceptable.
They
made
no
effort
to
obtain
clean
water
to
properly
clean
our
room,
showing
a
disregard
for
basic
hygiene
standards.
In
addition
to
cleanliness
issues,
there
were
problems
with
the
water
facilities.
The
toilet
flusher
in
both
rooms
lacked
sufficient
power
to
properly
flush,
and
unfortunately,
the
hotel
management
did
not
provide
a
Toilet
brush
or
plunger
as
an
alternative
solution.
This
oversight
made
it
challenging
to
maintain
proper
sanitation.
Additionally,
water
spilled
from
both
the
shower
and
the
bathroom
sink,
further
contributing
to
a
lack
of
cleanliness.
Despite
one
of
the
hotel
porters
noticing
the
water
on
the
bathroom
floor,
they
failed
to
take
any
action,
which
is
simply
unacceptable.
Moreover,
both
rooms
suffered
from
a
mold
infestation.
Every
page
of
the
room
service
menu
was
covered
in
mold,
which
is
a
clear
indication
of
poor
cleanliness
and
maintenance
within
the
hotel.
The
presence
of
mold
poses
health
risks
and
should
never
be
allowed
in
any
accommodation.
Another
issue
that
added
to
our
frustrations
was
the
malfunctioning
magnetic
cards
or
contactless
smart
cards
used
for
room
access.
We
experienced
repeated
difficulties
with
these
cards,
resulting
in
being
locked
out
of
Room
503
on
four
separate
occasions.
Even
after
they
changed
the
batteries
in
the
keys,
the
problem
persisted.
It
is
worth
noting
that
one
of
the
porters
attempted
to
convince
me
that
the
keys
were
functioning
normally,
despite
spending
a
considerable
amount
of
time
unsuccessfully
attempting
to
unlock
the
door
himself.
This
lack
of
acknowledgement
and
assistance
was
highly
unprofessional.
Additionally,
it
is
important
to
mention
that
all
the
light
sockets
in
both
rooms
were
malfunctioning.
This
created
an
unpleasant
and
inconvenient
environment,
as
we
were
unable
to
have
proper
lighting
during
our
stay.
Functional
lighting
is
a
basic
necessity
that
should
be
maintained
in
a
hotel.
Lastly,
the
beds
in
both
Room
503
and
Room
504
were
inadequate
for
taller
individuals.
When
lying
on
the
beds,
our
legs
extended
beyond
the
edge,
causing
discomfort
throughout
the
night.
This
lack
of
consideration
for
guests
of
varying
heights
is
a
notable
oversight.
Overall,
my
experience
in
Room
503
and
Room
504
at
the
Oakland
Hotel
was
filled
with
numerous
disappointments.
From
the
lack
of
cleanliness
to
the
malfunctioning
room
keys
and
other
issues,
it
is
clear
that
the
hotel
management
needs
to
address
these
concerns
promptly
and
take
steps
to
improve
their
facilities
and
services.
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