My lady goes to CHC for massage and was recently trying to set up her next appointment. She's had issues in the past with conflicting insurance information and been stuck having to pay out of pocket for things that were confirmed as being covered in the past. Today she was trying to set up her next appointment and was specifically trying to set up an appointment with 1 of 2 specialists. These are the ONLY 2 people her insurance has verbally agreed to her are covered at this facility. She insisted that she could only make an appointment with one of these two people but the receptionist refused to book her with one of the specialists while the other supposedly no longer works there. The receptionist (Aaron I believe) was adamant that her isurance covers ALL specialists at their facility. My lady was not comfortable taking the chance of her insurance not covering it and politely asked to be booked with the one specialist left, even if it was a ways out. The receptionist refused and essentially gave my lady no option other then to cancel the appointment that had been made with what was told to her by her Insurance, would not be covered. Regardless of which side is not conveying information correctly to her, someone is incorrect and it isn't her. She's simply trying to get treatment for a medical condition. I requested to be called back by the receptionist after calling for her due to her being very upset after having to cancel because she's in pain. This was extremely unprofessional, and instead of just booking her a ways out with someone who she knew WOULDN'T be a problem, they refused and now she has no massage therapist. I work in customer service and when someone prefers something to be handled in a specific manor that has NO impact on the professionalism of my business, we accommodate. This is the opposite of accommodating your clients. This is terrible customer service. Get your information squared away with the insurance companies so you aren't causing people to pay out of pocket or make sure the insurance companies aren't conveying incorrect information about your business.

I've been to a lot of chiropractors over the years, and Dr. MacDonald is the best! He has an amazing intuition about how the back, hips and shoulders are working, and can fix them to actually work together! Also, I haven't been this comfortable with a male health care provider of any kind. I have some anxiety/PTSD issues that tend to kick in with most males, but Dr. MacDonald has the nicest presence about him, I immediately felt at ease! And that was my first clue he could help me! I used to have to see a doctor or chiropractor every week or two, but since going here, I've gotten it down to every couple months for a tune up! So if you need a great chiropractor, GO HERE!

I'm incredibly impressed with Dr. MacDonald. I've been having back and neck pain since around 2014, been to several acupuncturists, chiropractors and physical therapists since, as insurance will allow, and not only did Dr. MacDonald narrow down all my years of pain to my spine being slightly out of wack, but he compared my x-ray to that of a normal spine, was very thorough in his explanations and theories about what was going on with me, and even brought up articles from medical journals about my issue and how it's related to other physical issues I've been having in the last decade. And he still had time in that hour to take new X-rays, measure them while I watched, gave me a pad to put in my shoe under my heel, retook x-rays right after, and measured the new X-rays again to demonstrate his point. He also had time to snap-crackle-pop my ribs and neck a bit before I left. It blew my mind to realize that it hasn't been an issue with my nerves and muscles this whole time like I'd been hearing from other chiropractors and the physical therapist, but that my bones are the issue that actually needs addressed. Simply inserting the heel pad into my shoe and seeing the before and after X-rays and measurements got me completely on board with his theory. He has obviously dealt with this kind of issue a lot and I honestly have never had a doctor actually show me medical articles to back up their theory before. That was awesome! I have a follow up appointment next week to see how well the simple change of the pad in my shoe works, but I'm loving Cascade Health Center so far! I initially just chose to go here for basic chiro or physical therapy or massage maintenance for my back and neck pain since I'd considered it mostly resolved by now and left feeling like I gained more information about the last decade of my physical ailments in one hour than I have in the entire decade from other health professionals.

I've been seeing Susan groom and Gareth macdonald everyone here has been helpful and flexible with my needs, everyone here has been kind and seem to work with a passion for what they do. my providers share the information on what's happening with my body and have had the patience to listen to and answer my questions, the receptionist/s are understanding and patient when my meds of a being walks in 🤣 cascade health center has me crying with relief after all the suffering and discomfort other places have brought me. Thank you all for existing.🖤✨

The staff at Cascade Health Center are friendly and knowledgeable. I felt like I was in good hands today during my first chiropractic appointment. I enjoyed my visit and look forward to returning for care.

Dr. MacDonald is a warm man who is reassuring, thorough, and informative. I strongly recommend him to anyone looking for the best chiropractic care.

Amazing. The staff was kind, helpful and very supportive of my inexperience in this type of health care setting. The moment I walked into their office everything was explained to me in great detail. From the time I checked in at the front desk to back in the Dr's office, my questions were answered before I ever asked a single one. Very experienced and compassionate professionals.

I wish I would have come to see Dr. Gareth Mcdonald sooner. After my car accident I was in a lot of back pain, he truly helped me!

Had a great massage here but the appointments do book out quite a ways! Excited for my next visit.

I am incredibly grateful for my adjustment yesterday. I feel so much better! Dr. MacDonald was very informative and helpful!

I just had the BEST massage of my life. Kyndra Blacks at Cascade health center is my new God!

MacDonald narrow down all my years of pain to my spine being out of wack & confirmed my scolociois. He compared my x-ray to that of a normal spine, was very thorough in his explanations and theories about what was going on with me, and even brought up articles from medical journals about my issue and how it's related to other physical issues I've been having pain the last decade along with other health issues that id say stems from all i found out today. he had time in that hour to take new X-rays, measure them while I watched, gave me a pad to put in my shoe under my heel, retook x-rays right after, and measured the new X-rays again to demonstrate his point. He also had time to snap-crackle-pop my neck and back bit before I left. It blew my mind to realize I gained more information about the last decade of my physical ailments in one hour than I have in the entire decade from other health professionals HIGHLY RECOMMEND. Dr. Garreth Macdonald appt with Garreth MacDonald next week physical therapy then maybe acture puncture m a massage sounds delightful.

Very thorough. Reviewed my case in detail. Looking forward to working with Dr MacDonald on a running gait issue that has plagued me for decades.

Amazing!! Relaxing environment. I feel monumentally better even after 1 treatment. I would highly recommend Cascade Health Center.

This chiro knows what he's actually doing. I am actually finally finding relief! He actually looked at my imaging and took imaging on the spot unlike my previous chiro. My previous chiros business (rhymes with lanced) just started adjusting me and in-fact caused me more damage to the point where I was hurting intensely, couldn't walk and ended up stuck in bed with severe pain. Cascade didn't even lay a hand on me until they got the full picture. They have all the equipment one could need, lasers, heat treatment, industrial TENS units along with the ability to preform a CORRCT AND PROPER ADJUSTMENT. The other place wasn't even doing the techniques right and kept pushing for me to endure the pain of the incorrect adjustment in the guise that repeat adjustments of this kind would actually be beneficial in the long run in order get more mobility in the joint. How is that possible if there is so much inflammation that your treatment causes more damage each time? Cascade actually sits down with you and treats you like a human, not like something to be processed on a conveyor belt just to get more people through to bill the insurances more. Human bodies are variable and respond to treatments differently and a particular treatment might not work for you. Cascade will actually listen to you and your needs. It might take a sec to become a client, but once you do, you'll be glad you did. Cascade offers comprehensive back care from massage, chiropractic treatment and pt. I don't know why anyone would go anywhere else. But if you do have to for insurance reasons? Please research what a REAL chiropractor should offer. And if they don't listen to you and push a treatment on you that causes pain? Run!