Great example of everything wrong with our corporate medical system. I moved here 3 years ago and I tried to establish a primary care provider through Oregon Medical Group. OMG!!! (pun intended) They have "teams" of Doctors and PAs, I saw 6 different people in 3 years. At some point, I was passed between clinics on the opposite sides of town to follow the only person I had seen more than twice. Then I was passed back across town to Dr. Wilkins who didn't seem like he cared what my name was, let alone my background or medical history. I would give OMG zero stars if google would let me post this review without one.

I scheduled a follow-up appointment with my doctor over three weeks ago, moved my schedule around, arranged to take time off from work, but today received a call that due to changes in scheduling procedures the earliest I can now be seen is the end of May. I wasn't asked if I wanted my appointment changed, nor was there indication the Dr. wasn't going to be available. Probably got kicked off the schedule because I complianed about the shabby way a request for a referral was handled.

They cancelled an ultrasound while we arrived in their lobby. My wife is 12 weeks pregnant and they said, we understand you are eager to make sure your baby is okay, but we have to cancel cause of a scheduling error. They could not have checked before we arrived literally in the lobby to tell us? It's obvious this place does not care about people, so I don't know why they are in this profession. Honestly you could not have found the schedule conflict before we had already arrived? Health care in America is already dismal, and it's obvious they don't care about their patients. I'll schedule another appointment and this time ask them if they are scheduling me a conflicting appointment. Utter insanity they wait until we are there. I wish I could give less than one star.

The disorganization is really starting to get to me. I randomly stopped receiving text notifications/early check-in for my 2 years old’s appointments, which ended up ok because I keep everything in my calendar. Until when, in November, they had no record of one of his appointments that I DID have a record of (had written appointment card from the nurse and all). Had to reschedule and they had no appointments for three full weeks. Now, my son’s final Covid Booster appointment was canceled due to no stock of the vaccine, which I understand. What I do NOT understand is why I was told over the phone to await a follow-up phone call within a couple of days to reschedule his appointment. A week later, no call from them so I called in myself and waited the minimum 20 minute hold time to speak with scheduling. I was told then that they are referring patients to their pharmacies for these appointments now. Good to know! So now my son is late on his Covid Booster, and had I not been on top of it they surely would have let him fall through the cracks. Get it together.

At this point and time we really wish to be able to give one star have spent the last week just trying to get some prescriptions after being in a car accident and time and time again this office is failing to do there job and send them over to the pharmacy god forbid this was actually an extremely important prescription what would I do? There’s no reason they can’t have someone take the time while spending 15 minutes on the phone with me it can’t be done then!

Very disappointed in this office. Everything is a line movement. Waste of time and money coming here. Dr. Wilkins didn't even care to listen or address my concerns I went to see him for. But he was quick to offer me a Covid booster shot.

UPDATE* The office manager, Nancy, reached out to me directly to discuss the issue. Long story short, she explained thoroughly and convincingly all of the relevant policies and procedures regarding booking, prescriptions, insurance, etc. While I still wasn't happy about being surprised with a $185 bill, I was satisfied that there had been no malfeasance or errors – it was an unfortunate set of events that left me with a bill I could have avoided, but no one is to blame. Later on, they reached out again and offered to help by adjusting my bill downward a bit, which actually helped a decent amount. Went to my pharmacy to renew my routine prescription for asthma medication I’ve been using for 30 years. Couple days later, get a call from Dr Wilkins’ office saying he won’t fill my prescription until I see him again, because it’s been more than a year. Highly irregular …. I’ve routinely gone more than a year between visits and never had a doctor refuse to prescribe. So they essentially hold me hostage to fill my prescription. Then I get billed for the visit. I thought annual physicals were covered by my insurance – in fact it’s a law that they have to. So I call the billing office to inquire, and they say my visit was coded for insurance as an “office visit” to discuss medication, rather than an annual checkup, which insurance doesn’t cover. This is despite being told over the phone, when they called me to force an appointment, that I needed to come in for my annual. So they put it under review, tell me not to worry, but that it may take a couple months to complete review. I feel relieved. Then last week I got the bill again. I call, asking what’s going on, and they say the review has been rejected. I was never notified it had been rejected! So I talk to someone higher up (Beverley), who is sympathetic, but all she can say is, sorry, for insurance purposes we simply can’t bill you for an “annual”, it has to be billed as an “office visit” (which is not covered by insurance). Okay so, you guys refused to refill my routine 30 year-old prescription unless I came in. Suggested over the phone that it was my annual checkup. Then bill it in such a way that insurance won’t cover it, then refused to take any accountability for your mistake and miscommunication, simply saying “sorry tough break.” This is malpractice, and I want some damn accountability.

If I could give a zero i would. I have been in acute pain for 5 weeks. The ER doctor's that have now seen me 4x believe I need a hysterectomy, my doctor who has seenme 4x, my former gynecologist, AND one of their own dotors who was on call at the ER. I have multiple fibroids, one that is 4.8cm, multiple cervical cysts, and thickening of the endometrium which is considered precancer. I have a family history of all of this AND severe endometriosis in all but 1 family member. All had hysterectomies due to severe pain and it helped every one of them. I have a serious family history of cancer as well. They dismissed it as pelvic floor Neuropathy, ignoring the fibroids, cysts, thickening of the endometrium, and family history and despite a Negative nerve conduction test. Dr Groggman said well those can be inaccurate. Said endometriosis doesn't cause pain, AND said it was my hormone replacement therapy that caused the thickening despite tests showing it long before being on HRT. Not only that, HRT does not cause thickening as even the medical research sites state. Anything but her being wrong. She was angry that my son and I confronted her on her BS and she refused to address thes issues and made a note that i couldn't get a send opinion there because of it so after htheur doctor disagreed and said i should have a hysterectomy and said to schedule there with a different doctor, they called 10 minutes before me needing to leave to say that wouldn't see me based on Dr. Groggmans report in part which was lies and my son even confirmed everything she'd said to my own doctors medical assistant. I am now filing a medical board complaint against Dr Groggman, doctor Gill, and the facility itself for gross negligence and mistreatment. If you need a good doctor look anywhere else but here!!!!

It’s extremely challenging to get through to anyone on the phone here. I’ve waited on hold for ridiculously long times. One time I waited for 15 minutes, was disconnected and had to start all over again. My primary doctor retired, they randomly reassigned me, then that doctor mysteriously left and they have yet to randomly reassign me again… I don’t really know what’s going on with this organization.

Overall, my experience has been very good. For my needs, I rarely have to go outside of Oregon Medical Group for treatments and medical services as they offer so many options, including physical therapy. I have been given great referrals when needed. I find their online patient portal to be easy to use and very handy. Their locations about town are all easy to access. The folks at the front desk have generally been very friendly and helpful. I did not have as great of an experience at the Westmoreland clinic when I went in for some vaccinations a few years ago; however, I have only been to the clinic the one time. Additionally, I find that some policies at specific locations to be a bit archaic. Nonetheless, I have stuck with OMG for 5+ years and will continue to go to their clinics due to their reliability and overall friendly attitude.

Very poor health care !!! Do no care about patients at all !!! Go else ware save your valuable time …… if insist on going here don’t go to Laura Labonte worst Dr ever says she will do things and never does it and you wait forever thinking it has been done !!

Dr . Birang is probably not as bad as she came across in my experience, but I found her dismissive and hurried and disinterested in answering questions. I have two specific health challenges that she waved off, “it’s fine.” Not good doctoring.

I have been trying to help my adult son navigate the health care system to get appropriate care & support for depression, anxiety & ADHD. I have never experienced such a disorganized uncaring practice. He has been without needed meds for about 5 days because of the inability of OMG to read or respond to repeated requests & inquiries. This is not the first time that this has happened. I’ve been a nurse for a long time & our healthcare system is supposed to support those suffering from physical or emotional illness. It’s seems that OMG is unable or unwilling to do that.