2/5 Nikki N. 1 year ago on Google
We
had
a
scheduled
birthday
party
that
we
paid
almost
$400
for
(the
party
room
was
$300,
when
they
called
to
get
the
payment
they
then
told
us
there
was
a
gratuity
fee
even
though
they
weren't
serving
us
food,
and
they
never
told
us
about
that
when
we
originally
booked
the
room.
I
was
a
bit
shocked
by
that,
however,
Danielle,
the
Sales
Manager,
gave
us
a
couple
of
extra
hours
for
the
party
since
we
weren't
aware
of
that,
so
that
made
it
a
little
better.)
We
arrived
for
the
party
and
the
lady
working
at
the
front
desk
was
incredibly
rude.
She
told
us
that
it
would
be
easier
to
park
at
the
side
door
to
get
to
the
area
we
were
at
but
then
she
would
have
to
make
us
a
room
key,
which
seemed
like
an
inconvenience
to
her,
even
though
we
needed
a
key
to
get
into
the
pool
anyway.
Turns
out
the
lady
working
at
the
front
desk
was
the
General
Manager.
Every
encounter
we
had
with
her
after
that
was
awful.
When
we
checked
in,
we
had
to
wait
at
least
another
10-15
minutes
for
someone
to
come
open
the
party
room
for
us.
Also,
upon
entering
she
said
that
we
could
not
have
any
food
with
us,
but
Danielle,
the
Sales
Manager,
had
said
it
was
ok.
We
did
get
to
bring
our
food
in
and
we
were
told
no
food
in
the
pool
area,
which
was
not
a
problem.
One
guest
(a
grown
adult)
misunderstood
and
didn't
hear
that
we
couldn't
have
food
in
the
pool
area
and
took
a
slice
of
cake
to
a
table
that
was
about
20
feet
away
from
the
pool.
As
he
was
finishing
his
cake,
the
General
Manager
came
into
the
pool
area
and
started
yelling
at
him
and
telling
him
she
was
going
to
have
to
shut
the
pool
down
and
that
we
couldn't
be
eating
in
the
pool
area.
I
completely
understand
rules,
and
apologize
for
the
misunderstanding
and
that
someone
brought
a
piece
of
cake
out
of
the
eating
area.
Nothin
was
spilled,
and
I
had
in
fact
cleaned
up
food
that
I
found
on
the
floor
from
someone
that
had
spilled
before
we
arrived
because
I
didn't
want
to
get
blamed
for
it.
But,
rather
than
yelling
at
him,
she
could
have
come
to
find
me
and
asked
me
to
talk
to
him,
or
she
could
have
spoken
to
him
in
a
normal
tone
of
voice
and
not
yelled
at
him
as
he
had
no
problem
going
back
to
the
room
we
were
allowed
to
eat
in.
I
was
horrified
that
a
guest
at
our
party
was
being
yelled
at
in
front
of
the
entire
party
by
the
hotel
staff.
It
was
so
embarrassing.
I
would
literally
suggest
any
other
place
in
town
for
a
birthday
party
simply
for
how
we
were
treated.
Danielle
was
great.
The
General
Manager
was
terrible.
We
did
have
the
pool
to
ourselves
which
was
great
and
the
slides
were
fun.
The
floor
around
the
pool
was
very
dangerous.
Puddles
of
water
would
gather
in
many
places
and
even
the
adults
were
having
a
hard
time
walking
near
the
pool.
We
literally
laid
towels
down
around
the
entire
edge
of
the
pool
to
help
prevent
the
kids
from
slipping
and
falling
after
the
first
person
fell
getting
out
of
the
pool.
Overall,
the
only
reason
I
even
gave
2
stars
is
because
the
pool
(minus
the
floor)
was
fun,
the
slides
were
fun,
Danielle
was
nice
and
it
was
nice
to
have
the
party
room
connected
to
the
pool.
Other
than
that,
I
would
not
have
given
any
stars
because
of
how
we
were
treated
by
the
General
Manager.
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