1/5 Jeanne 1 year ago on Google
First,
let's
start
off
with
staff
at
Urban
42
-
they
are
awesome.
Food
overpriced
for
what
you're
given,
but
the
staff
is
great.
Now,
the
problem
child.
The
front
desk.
Twice
we
have
reserved
a
room
at
the
Delta
in
Fargo
and
BOTH
times
were
told
that
our
room
we
reserved
was
not
available
and
we
would
need
to
be
put
in
another
room.
The
first
time,
since
I
had
reserved
online
right
before
checking
in,
I
maybe
understood
(although
I
booked
directly
from
Marriott
website,
so
you'd
think
their
own
software
would
have
it
figured
out).
They
got
us
into
a
2
bed
suite
with
sofa
bed.
Second
time
this
happened,
the
reservation
was
made
well
over
a
month
in
advance.
Go
to
check
in,
and
same
problem,
room
not
available.
was
"upgraded"
to
a
different
suite.
This
suite
was
nothing
close
to
the
room
we
reserved,
the
bathtub
wouldn't
drain
and
was
just
not
what
we
reserved.
Staff
told
me
in
an
email
today:
"Hi!
I'm
following
up
with
the
case
submitted
to
Marriott.
I
do
apologize
for
any
inconvenience
you
may
have
had.
I
can
suggest
calling
the
morning
of
arrival
if
you
were
to
reserve
in
the
future
when
staff
is
able
to
assign
room
types
to
ensure
your
needs
are
met
as
we
are
not
able
to
guarantee
room
types
as
most
reservations
come
in
as
a
general
room
type
which
is
either
2
queens
or
the
1
king.
"
Both
reservations
were
made
through
Marriott's
own
website,
so
not
sure
how
they
don't
know
what
reservations
they
have.
Staff
always
has
kind
of
been,
like,
sorry,
but
nothing
we
can
do,
too
bad,
so
sad.
A
heads
up
on
a
room
change
is
all
I'd
ask
so
we
can
make
prior
arrangements
at
a
different
hotel
because
there
is
a
reason
we
reserve
the
room
we
reserve.