A bad experience! The rental deposit is not refunded, violating the terms of the contract. Due to inflation, this money has already decreased in a large amount. There was an illusion that an international company would behave more correctly and civilly. That's not so.

Apartment rented looks the same as pictures on website, but only "inside". Outside, the building looks like a horror movie. First impression entering the building is very uncomfortable. The view from the window is also quite sad (posted). Unfortunately we also did not find the apartment clean. I will send the pictures via email to blueground, since they are discussing to post here :(

Rented an appartments with Blueground in Istanbul for a month - I could recommend this service, the team and support were helpful and tried to solve my issues asap. The flat was good furnished and had really well equipped kitchen. What I didn`t like - the flat was in a good place but there was a railway in front and two buildings in process of construction around - it was quite noisy. There were several times when I was unable to get to the flat for hours because of the entrance code for the building was changed and we had to wait untill the support contacts the doorman to get the new code. There were 3 cases like this and we get no discount or a complint for it - really strange taking into the account that the service provides quite pricy flats for living.

I could not warn people enough NOT to use Blueground The customer service is absolutely terrible. And the state of the apartment was absolutely awful. In my instance I did not even have hot water or heating for 27 of the 30 days I was in my apartment (Istanbul, Turkey). No help at all from the staff. DO NOT USE Blueground, you would be much better off going to a hotel and asking for a long t3rm lease, or using AirBNB.

The Blueground product, people and services are absolutely A class! Our stay was made extremely comfortable and pleasant with the well equipped and furnished apartment with all the necessary essentials carefully thought out and well placed. All required amenities were present and the homes are always as they appear online, even better. The personnel are easy to communicate with and extremely helpful. I am grateful to the Blueground team. We look forward to the next time we can stay with Blueground. Thank you.

Never ever get near to this company , they are a big scam, after 2 years of being in their apartment, they act like like a trash to you and want to take all your deposit after check out for some little damage like a stain on a pilow or something, they sent a photo of back of a pan and saying its used you must pay for us to buy a new one lol, they tell you the cleaning fee is free after the check out but its not , they charge you, they said if you stay more than 6 months in the apartment you can hang frame of the wall, but now they want to charge me for wall paintings near 250$, they are so funny i can not believe this 😂

It was amazing stay for me. The apartment was good location also very quality and clean. Thanks Blueground sales and supporting team.

The stay in an apartment in Beyoğlu was terrible. We got a very bad smelling, unhealthy, cold apartment in an unmaintained, dirty, stinking house/stairwell. On our arrival, the bed sheets were dirty/used. The shower was mostly cold, the sink does not work properly. The internet was off for some days. There was loud construction working ongoing during the most of the time of our stay. So, on the photos it looked like a freshly renovated apartment, but obviously it was done in a cheap and incomplete way. The very high rent we payed made us think that this house should fulfill at least some basic standard, but this was a huge mistake. I just added one example photo, how welcoming the entrance looks, for an appartment that costs about 5 times of a an average monthly Turkish salary. Even though we asked from day one for a replacement or for fixing at least the disgusting smelling and annoying cold water problems, Blueground failed completely, not even a single issue was fixed within 4 weeks! There was also no acceptable compensation offered. We will now leave the apartment as soon as possible. We have to accept that our money was ripped off and we will try to forget this stay and this company as quick as possible,

I have rented 3 homes from blueground previously with no issues and they were relatively new apartments. But my final rental is a disaster. Shower is all clogged no matter what i do and the water boiler keeps leaking. On top of that there is a horrible smell that keeps coming and dissapearing. It took them 4 days to respond and told me i have to wait 3 more days for a repairman to come. I also wanted to change the rental with paying a difference but they refused. Rightfully I don’t want to do or supervise any repairwork during my short trip. After I decided to let them supposedly fix the problems same things happened again. But their reluctancy continued and told me that instead of changing the apartment and will refund the money they left me homeless. If you value your time and money stay away.

Exceptional service with memorable experience. Blueground is a reliable brand if you are planning to stay overseas with a family longer than 2 weeks...

Don't get involved with scammers.

I moved to my house in Nişantaşı on February 9th with Blueground. The reason why I worked with Blueground was because I work in a very busy law firm and it has a pick-your-bag concept and 24/7 support system. The house I live in is a new house that is 15 years old and I had to receive the furniture brand new. Since I was worried about earthquakes, I was looking for a reliable company. Unfortunately, I have been a complete disappointment since my move. 1. Since the day I moved into my house, many electrical items were not working or unusable. The dishwasher's tire is broken - it is leaking water, the iron is broken, the blender is not working, the rails of a cabinet are completely broken and unusable. The baseboards in the kitchen need to be completely replaced. The master who comes to the house fixes the crooked part with a hammer as a solution for the baseboards that are so old that they will tear my trousers. No constructive solution is produced, of course the problem recurs. I have contacted many times to change these, but even if they send a master to the house, the masters come and go, neither taking measurements nor providing a solution. I haven't counted how many times the master came to the house, but the problems still continue for 1 month. 2. There had been an incredibly shaky elevator since the house was toured, but my real estate agent had reported the situation and said that it could be fixed as soon as possible. While using the elevator every morning and evening, I waited for the problem to be fixed, but when I saw that no solution was produced, I contacted the team. In response, it was said that there had been no such complaints before and that maintenance was being carried out. In order to be constructive, I asked the apartment manager twice to suggest a solution to the situation and told him that I was afraid every day, that my herniated disc had recurred due to the shaking, and invited him to the apartment to use the elevator at least once. They neither came to check nor believed what I said. When I asked why misinformation should be given on such a subject, and why there is not even a single maintenance label on the elevator if it has been maintained, I was left unanswered. As someone who pays 2,600 lira monthly dues, I don't know what these dues can be spent on if they are not spent on elevator maintenance. It is unbelievable that a global company like Blueground does not address a life-threatening problem that can be solved so simply. 3. Dog droppings and garbage are constantly thrown into a space at the entrance of the house, and there is an incredible smell at the entrance of the apartment. I asked them to clean it up or at least write a note, but they didn't care about that either. However, all of them were simple problems that could be solved within the scope of dues. 4. I learned that the house, which had a 6-month advance rent and a 1-year contract, was put up for sale less than 1 month after I lived in it. As someone who works very hard, I am now expected to show my house to buyers and open it. If it was going to be put up for sale, I don't understand why it was purchased for 6 months in advance. 5. There is a bad smell coming from the ventilation in the bathroom, there is moisture throughout the kitchen and bedroom near the window, the paint is peeling. The masters say that it is a recurring problem, but this is how they rented the house to me. If anyone is moving to Istanbul and considering working with Blueground, I would not recommend it to anyone. I've been dealing with problems since I moved into the house.