It was a great stay we had for the 1 night visiting Florence. The room had everything we needed and it was very clean. It was equipped with a nice bathroom, and a beautiful balcony for some fresh air, although we had no view (didn’t bother us at all), very friendly staff! And the breakfast was veryy nice, we really enjoyed it

Just around the corner from the train station, so super convenient, there is even an small supermarket nearby. As with all places near train station, at night the streets are a bit shady. Terrace is beautiful, room is clean with strong air conditioning, no shampoo only soap, that's fine fo me. Staff is super professional and kind, after we check out I ask if we can wait here for our train, the answer is all the time we need, and they switch on an air conditioning just for us! If I am coming back, this is the place I want to stay.

Location is good. Rooms are OK at best. Personnel is unpleasant and unwanting to help. We were denied clean towels for the shower because our checkout was the next day. Mosquitos bit me every night and we could hear the street as much as if sleeping on the pavement.

Be careful. There are 2 hotels in one building ,- Anabella (3 stars) and Bijou (2 stars). We booked anabella and expected live in this hotel. But after arrival reception gave for us room in Bijou. Price is same, but quality not. Window was very high on the wall, we cannot see anything, smelt in toilet unpleasant. There was only hot water in a shower, so it was impossible to take shower But breakfest was delicious

Very nice view, so quiet, the only issue was the elevator, because just works until the reception’s floor.

We approached the hotel for change in dates or partial refund as we could not make it due to family emergency. The staff was not very helpful and just cut short the conversation in 2 sentences that they will not refund any money and cannot help in anyway. All the other hotels in our trip were very nice and offered change of dates or vouchers to help us and were open to multiple conversations with us, but not Hotel Anabella Roof Terrace.

I can’t give more than 2 stars due to the dishonest business practices of this hotel. I booked a room at the 3 star Hotel Annabella but was downgraded to a 2 star room at Hotel Lilium which is in another building. One of the reasons why I booked the Annabella was because the website advertised the rooms as having smart televisions with access to streaming services. My partner and I enjoy watching some Netflix after a long day of walking around. However, the televisions in Hotel Lilium were not smart televisions and we could only access Italian channels. Very disappointed as I don’t think it is mentioned anywhere on the hotel’s website that they might downgrade you to a 2 star room in another hotel.

Very clean, beautiful, close to the tourist attractions and the train station. Sufficient breakfast.

The location of thehotel is perfect, you have only few minuts to center and everithing, realy good turistic point, to go reaserch florence, the hotel has a beautiful deck on the top, the staff is realy freandly and nice,...ower room was rebuildet, new tiles and paintjob, but the windows are horible( they cant be shut in compleatly), (but ok, ) the food ( breakfast) was absolutly horiblle, there was no woarm milk, no coffie, the bread was stiff....otherwise thoose 2 problems the hotel is nice, and veary cheap!

Absolutely brilliant hotel, 5 mins walk from the train station. The room was great, we opted for the premium room with a balcony. The breakfast was fresh and delicious and the hotel has a roof top terrace with some absolutely stunning views across the city

6 persons in a 3-persons room… nothing to eat in the mornings… no heat… they told os to hurry up when we were eating our poor morningbuffet. Just af bad experience

Cozy place, great service, the big room with 4 beds excelent for groups

Been there a couple of days back. Enjoyed my stay very much, there's a new management and they were still working some thing out but no noise at night nor other issues. Wifi was a bit slow but a guy was mounting signal repeaters (I think that's the name) across the whole hotel, better luck for who came next. The staff was very professional yet friendly, all my age-ish (30-35) so no old grumpy people annoyed with life :) Breakfast was very good but mainly sweet (Italian thing I understand) I'd have appreciated more salty options: there were just cheese, ham and eggs but no sausages or bacon. Overall great experience.

This is the perfect location in Florence - a few steps from Santa Maria Novella train Station.Small hotel that has been renovated. Clean and functional. The bed was comfortable. The staff was extremely helpful. We absolutely loved our accommodation! We will definitely choose to stay here again when we return. Choose this for your stay in Florence and you will not be disappointed!

I had very bad experience in this hotel. My room wasn't ready when I arrived. There wasn't central heating and my room and shower room were cold. The towel drier doesn't work in shower. There wasn't place where put shower gel and shampoo. The bottle was in rhe floor. The bed and pillow were very uncomfortable. Mattress was very hard. Hotel was very noisy there were ever nights some young people who talked all the night and I heard in my room about what they talked. I had there 4 nights and I can't sleep any nights. Shower didn't work properly I can use only small shower. There wasn't place where put your clothes

This was a truly awful experience. We were on holiday in Tuscany when our 2 year old had an accident and needed to stay several days in a rural hospital. When we finally got the all-clear to leave the hospital, we hurried to book ground transit and a hotel in Florence for the night while we awaited our return flight home (since we missed our original flight home to the states due to the extended hospital stay). The cheapest room in Florence we could find was nearly 800 euros, which really stung, but we figured at least we'd have a clean, safe place to stay after a truly terrifying ordeal. Boy, were we wrong. This place was awful. I've stayed in nicer youth hostels for 20 euros/night. The room was filthy and filled with mosquitos, and the door handle literally broke off into my hand, locking us in the room! There were broken hooks and missing art from the walls, the ceiling light was missing and the lamp was broken, the toilet paper dispenser was broken (so the tp was just sitting on the floor beside the toilet-- yuck), and the shower head was broken and spurted everywhere. To make matters worse, Hotel Annabella is a three-story walk up, and the elevator wasn't working when we arrived (meaning my husband had to lug 4 suitcases, backpacks, a stroller, and a carseat up those stairs solo while I tended to our hurt child). After our stay, I contacted hotels.com (where we booked Hotel Annabella) to report the conditions (along with photos) and request a refund, as the hotel was blatantly misrepresented online. Hotels.com advised neither they nor Hotel Annabella would work with us on a refund, and I am appalled to see a lodging this predatory supported by a third party service.

Prime location. Very near to the attractions in the city centre with close access to the tram station. The room had a very vintage look. Splendid view at the rooftop. Good breakfast. Brilliant staff. Old lift/elevator nostalgia alert!