2/5 Trisha L. 8 months ago on Google
I
used
to
be
a
fan
of
this
chain.
I
have
stayed
here
before.
After
asking
at
checkin
counters
to
speak
to
a
manager
regarding
my
concerns
I
was
given
an
email.
I
emailed
the
hotel
first
to
advise
them,but
for
the
second
IBIS
in
my
travels
no
answer.
Communication
has
gone
down
hill
with
what
used
to
be
a
solid
choice.
Pros.
Lobby
is
large,
welcoming,
pleasant
to
sit
in.
Room
size
is
large,laminate
flooring
not
carpet,
standard
IBIS
pod
bathroom
(larger
than
UK
showers)
Excellent
location.
Staff
in
La
Terrasse
restaurant
are
great,
breakfast
at
13
Euro
is
a
good
deal,
nightly
rate
was
good.
Cons
they
allow
dogs,
and
for
three
days
I
listened
to
them
whine.
Call
to
reception
didn't
help.
On
a
personal
visit
to
reception
I
was
told
it
was
just
for
one
night,
not
so.
Even
with
earplugs
my
sleep
was
disrupted.
In
the
room
each
night
I
was
bitten
by
something
multiple
times.
I
would
finally
get
to
sleep
and
wake
up
each
morning
with
fresh
bites.
I
saw
them
spraying
something
in
the
lobby.
There
are
security
guards
who
hover
in
main
lobby.
They
should
be
stationed
at
the
doors,
particularly
to
the
coffee
shop.
I
was
harassed
for
money
by
someone
who
wouldn't
take
no
for
an
answer
until
I
used
my
"cop"
voice.
Security
got
him
after
he
moved
into
the
lobby.
As
this
is
a
cancelled
flight
hotel
there
are
always
line
ups.
There
are
card
access
issues,
it
wasn't
just
me.
Multiple
people
had
the
same
issue.
Room's
have
been
redesigned.
At
least
the
old
design
had
a
shelf
for
your
suitcase.
New
design
has
little
round
tables
as
bedside
tables
no
room
for
anything
on
them.
A
strange
stool
thing
with
a
removable
top,
I
moved
it
and
perched
my
suitcase
on
it.
High
useless
shelves.
Might
look
trendy
but
not
functional.
Worse
service
in
Pia
restaurant
ever.
My
trust
in
this
brand
is
gone,
it
was
not
a
pleasant
customer
experience
overall.