1/5 FALL Abdou K. 1 year ago on Google
I
have
been
in
Premium
hotel
multiple
times.
At
least
every
2
months
for
5
years
now.
I
have
been
in
this
hotel
before
this
visit.
But
this
time
I
went
with
wife
and
2
kids
for
6
nights
in
Deluxe
Rooms.
Location
is
great.
Welcome
=
0.
Reception
people
are
jokes.
Rude,
not
gentle
with
clients,
making
mimics
with
clients
in
French.
Kevin,
you
have
to
trained
again.
Nora
is
cool.
We
arrived
at
7
am
and
asked
for
an
early
check
in.
I
have
been
asked
to
wait
until
the
11
am.
With
kids
sleeping
on
the
couch
I
the
lobby.
Checked
again
at
11:30,
still
no
room
available.
Normal
check
in
should
have
been
2
pm.
We
finally
checked
in
at
3:30
pm.
The
rooms
not
cold.
I
have
been
told
it’s
normal,
because
they
weee
cleaning
rooms
with
door
opened.
We
were
exhausted
by
the
travel.
So
we
all
slept.
The
day
after
when
we
woke
up,
I
went
in
my
kids
rooms,
their
bedrooms
were
completely
wet.
The
air
conditioning
was
not
working.
Went
to
reception,
they
sent
a
guy
who
agree
that
there
was
issue
with
air
conditioning.
I
went
back
to
reception,
they
told,
they
can’t
change
us
for
another
room.
The
day
after,
same
experience,
we
all
were
sweating
during
all
nights.
Kids
was
like
they
were
taking
their
bath
on
their
bedrooms.
I
went
back
to
reception
and
asked
to
check
with
Hotel
Manager.
They
finally
changed
us
for
another
Deluxe
rooms
on
the
same
floor.
That
was
much
more
better.
But….
The
middle
door
which
allows
to
get
into
the
deluxe
doors
rooms
were
not
opening
with
our
keys.
After
4
back
and
forth
to
Reception,
I’ve
been
told
a
technician
would
come
and
fixed.
Guess
what
?
Never
fixed.
So
for
all
the
remaining
stay,
5
days
(Thursday
to
Monday),
every
time
we
go
out
from
our
bedrooms,
we
let
the
middle
opened.
Otherwise
we
would
not
be
able
to
enter
in
our
bed
rooms.
Unless
someone
had
to
come
with
us
every
time
to
open
the
door.
And
inside
the
room,
my
wife
had
his
robe
torn
by
a
nail
when
she
was
getting
in
the
bathroom.
I
am
STRONGLY
unhappy,
disappointed,
fooled.
I
have
been
in
all
over
the
world,
in
the
5
five
continents.
Never
experienced
such
a
FAILURE.
Heads
up
though
to
people
of
the
restaurant.
1 person found this review helpful đź‘Ť