Never answering a phone call, poor customer service.

I also experienced a very bad customer experience here. I also noticed that many others have commented on having a similar experience. Despite other private hospitals charging higher rates, many people/patients still come to this hospital. The hospital administration should seriously consider the professional development of their staff, otherwise the hospital's reputation will continue to be notorious for being in this state.

Horrible place. The staff took my friend’s passport as she checked in and basically kept it until we paid the bill. DO NOT GO HERE IF YOU DO NOT HAVE INSURANCE!!! 50,650LKR for changing a wound dressing (she was in emergency room for half an hour). Also the whole place is dirty - toilets haven’t s en a cleaner for weeks, all the sheets in emergency room are being used for the same clients over and over again. Worst experience for ridiculous amount of money.

Worst customer service I have ever seen. Those front desk ladies don't know how to respond to a customer. The only thing they need is money, they don't care about the patient.

For a any inquary over the phone definitely you should dial more than 10 times. This hospital is shame for hospital services in Sri Lanka. They don't care about customers relationships manners.

When someone goes to the doctor at the Co-operative Hospital Galle for treatments, they follow a very funny method. Patients should take off their shoes when entering the consulting room, but this rule does not apply to doctors and nurses. They can walk around the hospital as they wish and re-enter the room. At the very least, if the shoes are taken off, patients should be given shoes to wear in the examination room. Dr. Saman Wimalasundera said that patients would not be examined if their shoes were not removed, downplaying his profession. However, it is not surprising that such incidents occur in a country that does not follow the theme of one country, one law.

Front desk staff behave so impolitey and unprofessionally. They are showing lack of sentivity towards the customers. At least they should be taught the disciplines regarding customer service...How rude they are..They even didn't care when I said them that I would complain..Frustrated 😑

Worst customer service ever. Receptionists in the OLD building, they don't know how to talk to their customers. I think they need a proper training on customer relations. Overall hospital service is not good. Can't satisfy with their service.

I made appointment at 11am and after one and half hour they told me doctor would not come and he is in other hospital. I had to go to second hospital to meet doctors..

they never answer the phone

This hospital is shame for hospital services in Sri Lanka. I don't know why they put co-operative hospital. In Sri Lanka, people go for co-operative shops to get something more cheaper price. The concept of co-operative is this in Sri Lanka. But this hospital is charging clients very expensive and unfair bills. As Sri Lankan, we know the prices. My Singapore client also went to this hospital and I didn't check the reviews before go to this hospital. After 1 and 1/2 in the hospital, they gave my client a bill of more than Rs.170,000/- where I cannot believe how they make the calculations. My client went to this hospital to get medicine for their daughter for little fever and cough. And it was travel sick and they did rafting and it was regular cold. But once we went there, the doctor suddenly admitted my client and there was a doctor so called specialist came and made a brain wash of my client. What was his explanation was that this situation can make pneumonia. We everybody know that, if the cold and fever neglect, it can cause pneumonia. But once we got medicines this is ok. But this doctor made afraid of my client and convinced her stay admitted. Then I checked what they are giving and it was just antibiotics and seline. And my client was very healthy and no need of seline. But as they want to keep her admitted in the hospital, they continued seline and after 1 and 1/2 day they issued above 170,000/- bill for this antibiotics and seline. This was very unfair. I was not able to get a photo of my client bill as we were busy that time. But I found the hospital has put another big bill for other client 192,000/- for dog bite just after my client's admitting. My client admitted to the hospital on 08th April. And the other client bill was on 11th April. As Galle is touristic area and many foreigners walking here and there, the hospital got extra opportunity to cheat patients coming there. Please try to avoid this hospital as they charge too much and it seems that doctors stealing money from patients coming there.

I had an emergency and called my insurance company. They told me to come here. It was 11PM. I came but there was inly one doctor who said that he didn't know anything about international insurance and that I had to pay 5 000 rupies for help. So, there won't be any help for you during the night if your insurance company sends you here. Only people who will ask money.

Happy to say they have worst calling center in Sri Lanka. If you try around 1 hour you can contact them. Most of the time they will not answer. And other times phone will not work. You can't put early appointments for doctors. If you need to put an appointment you should call them early morning in relavant date and reserve the number. As i mentioned earlier you have to spend a lot of time to call them. Horrible Front desk staff.

Poor helpful staff. Don’t know how to converse with patients. Does not recommend for any reason.

very unproffesional peoples are there. No one care about patient. they want just money. shame

Need to improve their service and facilities

The worst hospital ever. They do not treat patients properly.

I am happy that I have insurance what pay for me because "doctor" didn't help me... he even didn't try to find the reason of my high fever and chills for 4 days... I asked about blood test because I got bites of bees and mosquitos and they didnt send me a results! Horrible

Reception crew do not receive the phone when ring for about 5 minutes even for my appointment..really disappointed..

Poor customer service.. They dont deserve at least one star.

Scamming people while they are sick, what a horrible establishment. They admitted my partner when he only had influenza saying it was necessary, he was put into a room which had bed bugs in the mattress then we were given a ridiculous bill of over $1500 US for some aspirin and the nights stay. The least humane scam we have seen yet.

Very Bad and Poor service. Indoor patient unit is very bad. There are no required facilities and don't go there for any reason. Highly disappointed

It was awfully,They saw I`m outsaider and taken from myself much more money then they might have been.For one visit to paramedic-first-aid 210$

The worst hospital i ever been! Staff here hating foreigners, and give wrong price. Service is awful. All hospital is very dirty without any ventilation. I standing on the line waiting for 1.5 hour and after they told the doctor didn’t accepts foreigners! I paid 7000 lkr for making ultrasound scan, they asked me lay down to bench without any dressing(inside room was doctor and 2 nurses), room was very dirty and small, and before me some other man was sitting on this bench, they not try to clean it and not give any cover for this dirty bench. After I asked they gave me dirty bedsheet from the floor, and didn’t any care ... NEVER TRY THIS PLACE !

This is worst experience ever I had so far. Because of emergency I had to admit my wife here for her delivering the baby. When I go to the reception, they even don't know how many rooms are vacant. They don't care about customers relationships manners. And when I came to the room it was disaster. even don't have enough linen and then when we ask about it, they told we have to wait for the linen supplier.

This place I would not call a hospital.. I brought my wife in for a high fever and strong chills. The “doctor” in what they call emergency room had no clue what to do, other than check my wife’s fever and blood pressure. Then the so called doctor had to call another doctor outside the hospital to advise her what to do. After that I was asked to pay 20,000 rupees because they said she had to be admitted. So I payed. We were taken to a filthy room which I had to convince my wife to stay in since we had to wait for a real doctor to arrive; we turned off the light to get a little shut eye because it was 12am and the doctor would only come at 7:30am. We woke up at about 4:30 am only to find our bodies full of musquito bites, a huge ugly spider webbing directly above our heads and to my surprise a cockroach that is about 5 inches tall on the bed chilling. My wife walked out of her hospital room and refused to stay one more second and we ended up in the street where there was no taxis or tuktuks anywhere. And finally when the doctor came he said everything is now fine and we can leave. In the end all they wanted was to charge me money cuz I’m a foreigner. The hospital is a huge scam and I would advise anyone who is thinking of coming here for treatment to go to any nearby pharmacy and get treated. It would cost a hell of a lot less and you would actually get treated. I hope no one goes threw what we went through.

Very bad customer service. I visited Co Operative hospital on 30.10.2021 around 4.30 pm with my mother. We had very bad service at cashier no. 3. Since we are visiting hospital regularly we could tolerate the situation. But how could others. Cashier 's way of talking to customers is really bad.dear management, ask them to talk with patients in polite way.

Very bad call center. Very difficult to get a call. They didn't answer. They are taking to customer as she talking with his husband. No any address. They are not giving clear details for appointment. They disconnect the call before ask any question regarding that. Very disappointed about this hospital

I went to their yesterday with my little baby for treatment, baby was suffering asthma and wanted to nebulize, after the treatments I went to the cashier at their new stories building, I gave 5000 note and the lady check the note and ask me to go and change the note due to lack of change money with them, it was around 8PM i got angry and reply to lady bit angrily, i went to Doctor with reports of my baby and ask me to admit my baby for treatment, again i went to admission counters and ask I want to admit my baby then they reply all rooms were full and no way to admit my baby... I think they had enough vacant rooms but front staff doing what they want.... the Hospital management should take care of this and their front staff must supervise..

එපා එපා එපා. කොහෙත්ම යන්න නම් එපා. එපාම කරපු තැනක්.... 🤬🤬🤬🤬 Please NEVER EVER go to this place. NEVER MEANS NEVER. This is worst private hospital that I went in my life. Atmosphere... 🤦 Ohh. Currently government hospitals also so soo cleaner than this. Lets not talk about washrooms to co op hospital. 😏 Treating to a channeling patients are pathetic. Patient needs to prepare the chair for their own. So bad at talking to patients. Also there is a channelling room right next to the X-Ray room. How responsible they are? Govt hospitals far better than this. I cannot give minus ratings for this. Thats why I gave 1 star.

It is a semi-government hospital that offers services at the lowest prices in the Galle area. Specialist doctors working at Karapitiya Hospital provide services here. There is also a good car park.

No parking for patients . Staff should be more kind towards patients .reasonable prices. Good place .

Specialised Dental Clinic – Co-operative Hospital is very bad service and (Dr) B. Ganananda Nanayakkara is not responsible person, He did surgery of my wisdom tooth and now i am suffering loan term nerve damage. still not fix the problem even after two months. Don't go there and never direct your friends.

The staff is not professionally trained. Reckless to their customers

Worst hospitality by a hospital here. I came to OPD I had to wait hours for my chance. But many after me just came & went directly to the channeling room just with the minor staff🤬🤬

Bad customer care. Staff is not friendly. Totally service is poor

Bad... customer care ..

Best Medical Services With Best Price.

very bad hospital in galle

Very poor customer service in front desk. one hour waited for book the channel. Worst customer service ever

Such a stupid staff.I tried to call 100 times today from morning to put an appointment but still they are not answering.. front desk staff acted terrible lasttime, they dont deserve at least one star,poor customer service.

Poor customer service, staff doesn’t know how to talk to patients

Phone number are busy every time...the

Very poor service.! Front desk dont know any customer care.! Alway doubled delay service! not recommended for all!!!!

Average good but poor reception specially telephone etiquette..

Receptionists in the new building, they don't know how to treat their customers. Specifically they need a proper training on customer relations. Their behaviour on customer service is nil. Nurse Avanthi who is working on room 12 also don't know how to talk with customers. She also need a training on how to talk with patients. Her behaviour is so cheap. Overall hospital service is not good. Can't satisfy with their service. Thank you

I had the worst experience here. THEY DONT EVEN CARE ABOUT EMERGANCY TREATMENTS. I had my biggest loss here. For emergancy cases, never use this place. NEVER!

Worst place ever, have such a bad experience 🤬🤬😡😡😡 waste of money, they didn't even know how talk to patient. Shame of you 😡😡😡

Very bad experience. I went to the outpatient department for treatment as the pain increased due to an injury to my leg. The doctor had checked my leg and ask me to get a x-ray of the wound area. After checking the x-ray, doctor told me that a bone has been fractured and it will take at least 6 weeks to get cure. Also he prescribed some medicines for the wound healing (no name and no stamp on the medical chit). After resting a week at home, I decided to show the leg to a orthopaedic specialist in Asiri Hospital. The doctor checked the x-ray and said there is no problem in the x-ray and asked me to walk a bit. I was afraid but tried, fortunately there was no bone fracture in my leg and I couldn't walk only because of the wound. I wanted to share this experience as this will happen to another one on tomorrow and it may be a major issue because of this kind of careless doctors. Now been 2 weeks and my wound is almost cured and no bone fractures. If I believed that doctor, I would have to bed rest for 6 weeks for nothing.

Worst hospital ever. Booked an appointment for Child Specialist so called Prof. Sujeewa Amarasena he was to arrive at 7.30pm after waiting for hours also he didn’t show up. We had to wait with a infant even after asking from the counter their reply was doctor will be late. Such an irresponsible doctor have studied a lot to be professor but common sense is null. If he can’t show up he should inform early. Irresponsible doctor never consult him.

Be careful with the bills the receptionists give you. It should be printed on the official coop paper not on another sheet of paper even if it contains stamps! I came 2 times and at first time was cheated as I didn’t ask the price in advance and payed when the procedure was done. Next time I asked the prices in advance to have awareness if I have enough money and the price came double less. Attaching 2 bills to help you to negotiate if you think you are cheated.

Very poor customer service. Staffs don’t know how to talk to patients or customers & front desk staff not helpful at all. Worst front desk staff ever. Never recommend for any kind of treatment, doing unnecessary testing and gain money from the patient. Very bad experience, west lot of time!

This morning we went to the cooperative hospital. (28.01.2024) Its parking is only for doctors. Although they have lot of space there customers have another small place on the other side of the road. It is in a very dangerous place. Parking near the generator is said to be dangerous. Knowing this right there, why are they putting people in trouble? Isn't it a life risk? Customer should be No.1. Is it fair to allocate an inch of space for them in such a dangerous place? We pay money and buy medicine from these. Not only that, the people in the counter where blood checkups are doing do not recognize men and women. Even from men they are asking are you Mr. or Mrs. Isn't it silly to ask? They even need to practice asking questions. The service and facilities are unsatistactory 😑👎

Our experience with the the hospital was disappointing. The staff exhibited unprofessional behavior and had poor communication skills. They failed to inform us about the availability of the doctor in a timely manner and did not take our time and money into consideration

I visited the Dentist. Very qualified Professor.

Very bad stuff, they can't contact any time,very bad service

Good Service, need to improve especially 5th floor rooms.

Huge scam, very bad!!!! They charged me over 400 euros for just a few eardrops and three minute of doctor examination.

Best place for low price surgeries with well qualified specialists who work in karapitiya teaching hospital.

Useless front desk. Dr. Iresha supposedly educated in the UK refuses to see pregnant foreign patients bleeding in an emergency! What oaths did you take, incredibly crue and malicious. This is not the last you will hear from me.

Very poor customer service . Staff is not helpful. Doctors are treating in bad way. They give fever to knowns by picking them over order of booking nos.

Bad environment no facilities

Bad customer relations even not answer the phones. If can be established online payment service much better. Staff service at very bad situation. Can't recommended them for best service.

Disappointed service ever. I wanted to admit to hospital as I needed full body checkup be done. I inquired from reception and i was directed to OPD doctor and was waiting for an hour. Even the doctor doesn't have an idea on the procedures and was informed that they don't have vacant room. Really disappointed..!

Card payment they add card commission from customer. not polite payment center lady.bad behaviors.

Customer care is very poor

slow late night service

If your vehicle can park on the roof highly recommended. Otherwise avoid at all cost.

Very telephone call ethics, 29 calls not answer

We had to admit my wife to this hospital and apparently we took their VIP room, the place was dusty and not well looked after. My self, son and my wife slept overnight and the next day my son had gotten a virus infection. He was treated for more than 5 days, and the doctor could not find what kind of a virus it was. My guess it was the room we stayed in the hospital and the reason it hasn’t been cleaned properly. Overall very bad experience, please think twice before admitting your loved ones here. Only positive is the nurse ladies and their service.

This place doesnt even deserve one star. Hardly any parking space. Always waiting time many hours (for our case, 5+ hours already). Numbers are not even being called in order. No patient number displays outside doctors' rooms. Social distancing not enforced. This place is like a COVID cave. Please do yourselves a favour and make an appointment somewhere else. I personally would drive to colombo and see a doctor in nawaloka hospital 10 times than seeing a doctor once in this place!

This place doesn't even take zero responsibility when someone reserve a doctor. I made a reservation for Dr.Athula Dissanayaka and I got information he will be there at 7pm and number was 23 and who ever took the reservation told me to come around 8.30pm but we reached at 8.15pm.And they said doctor left. What kind of service and what kind of doctor what kind of hospital is this?????????????? We are really disappointed. And never suggest to anyone to go this place...............Please AVOID THIS PLACE .... THEY DONT TAKE ANY RESPONSIBILTY ......................And even no one to pick up the phone as well...............This is the reason our country always going backward ...............................I don't even suggest to use this place.

Have some problems with ears ater surfing. Doctor came to home and bring the medicines. I use not all of them(some looks strange for my problem), but the result was perfect: no any problems in 2 days.

Excellent,,for illness also they have excellent medical attribute which make it drag to a live more condition to make update with surrounding live wonderfully more with wondering,,, too,,,, much pleasant and bill is so reasonable as for five days ordering food it was list with twenty thousand odd which I paid when mother got I'll,,and the food was every night spring hoppers,,,so cool,,and this cellulite is still updating with injection maronom for mamontos,, this hospital was under construction in around 2003,,,

i was biten by 2 dogs 12 days bevore i went to the emergency at night,in middle may 2015. it was really unbeleavable , how friendly and how professional the doctors and the stuff cared for me . first to mention is that all my personal wishes , like painkillers ,some relaxation and recreation was fullfilled so promptly and kindly, so that i really felt, after 2 hours, like in a family! second : several,like 5 different doctors were there every half an hour for asking me how i felt and how was the progress after my injections and other treatment. then they immiditely orgenized the "rabies vaccination",which saved my life and showed me 2 times the expiry date of all different medications, they were using!(INCREDIBLE good beheavour, not comparable to any country, including germany, i have travelled to) THEN ALL THE ORGANISATION WAS SO WELL PLANNED , THAT I EVEN HAD NO DELYS IN THE SUCCEDING TREATMENTS. my overall impression was then topped by the main doctor ,mw ho found some hidden inflamations, and immidiately made the small opertion so very well. the medical managing doctor , a very friendly competent man, came personally to my room , to find out if anything goes very well. even i din t tell them ,my son in law is a doctor, they behaved , like i am their king and their only patient!the opposite was true-full occupancy,very busy everybody and also some other foreigners had similar experiences , while i was there. also any commucication, with my inshurance company was absolutely perfect! thanks, also for the heartfull treatment, which took away all my mental stress i had in these days! i would rather like to stay there , then tro move back to my friendly ,well organized hotel! thanks to all stuff in the hotel!

One of the worst experiences ever faced. Went to see a consultant there and found out extreame chaotic situation. The channelling area was full of people. No ventilation at all. They do not provide enough chairs for even pregnant ladies. Really felt bad. Nurses are also so rude. I recommend government hospitals rather than this. Btw it is sad to give 1star since this is where i was born.

No parking whatsoever. Billing at one place, surgery at another place (you have to cross the road frequently). Poor waiting areas, no information given to patients, non ventilated cesspit this place.

Worst customer service.When I called to channel a doctor first they answer the phone and indicated they didn't get what I said and when I was trying to explain again they cut the phone without any response.And I had to try several times to call them back because they didn't answer the phone. And the worst thing is finally they answered to the call and after I was giving all the information about who is the doctor and my name and phone number at the end of the day they had given me a wrong doctor. If I didn't get confirm for the second time I have to face a big trouble.

Don't call for ambulance service of this hospital if you have emergency it is really mess,as I am anaesthetic @Teaching hospital karapitiya, I felt it few days agoĺ

Very poor customer service, specialy counter. Never answer the phone,

worst customer caring and staff service, Specially the front desk ladies Think They are The Goddesses of the customers who came to get their service by paid. Disgusting 💩🤮

Poor service for scanning section old building first floor. There isn't enough chairs for patients. Patients Several hours standing for scanning

Quick service, polite people. But a 2 minute consult costed me 8000RPS. Sorry but I had the exact same consult at another private hospital and they didn’t even charge me.

It is true that they charge reasonable low amount from the patients. But facilities are very poor.. and customer care is very poor.

Channeling services. Good

Reasonable channelling fees

(Translated by Google) When you make a call to the Galle Co-operative Hospital, the girls who do the anchor don't talk like they are a good distributor. Or add, hit the doe. Ladies and gentlemen at the counter. I don't see a face. No blood tears in your face. Don't laugh The beds are cute and nice. But they are in beds with embalmed corpses. Say goodbye to them. These girls are suffering from "pooremnia", or they don't have to talk to Rosalyn and her sister to give them a fight. We are asking about a doctor and the time that the doctor is not taking medicine from that doctor. I think this set of kids would be a sell out fish at the fish market in Galle. Edition of an excerpt. (Original) ගාල්ල සමූපකාර රෝහලට කෝල් එකක් ගත්තම ආන්සර් කරන ගෑණු ළමයි කතා කරන්නෙ එපා වාහෙට හොදි බෙදන්නා වගේ. එහෙමත් නැත්නම් අඩෝ, හිටපන් ඩෝ කියන තාලෙට. කවුන්ටර් එකේ ඉන්න නෝනලා මහත්තයලා ටික ඊට එහා. මූනක් බලන්නෑ. මූනෙ ලේ කඳුළක් නෑ. හිනාව කියන එක අඳුරන්නෑ. ඇඳන් ඉන්න සාරිනම් හැඩයි ලස්සනයි. ඒත් ඒවා ඇඳන් ඉන්නෙ එම්බාම් කරපු මල මිනී ටිකක්. ආයුබෝවන් කියලා අපි කිව්වත් එයාලගෙන් නෝ රිප්ලයි. මේ මේ ගෑණු ළමයි "පොරමේනියා"රෝගෙන් පෙලෙනවා, නැත්නම් ඉතින් බලපිටියෙ රොසලින් අක්ක චීත්තෙ උස්සගෙන පොර ටෝක් දෙන තාලෙට කතා කරන්නෑ නොවැ. අපි දොස්තර කෙනෙක් ගැන, ඒ දොස්තර ඉන්න ටයිම් එක අහන්නෙ ඒ දොස්තරගෙන් පින⁣ට බෙහෙත් ගන්න නෙමෙයි කියලා මේ සමූපකාරෙ ෆෝන් වල ඉන්න ගෑණු ළමයි සෙට් එකම දන්නේ නැති හැඩයි. මේ ගැණූ ළමයි සෙට් එක ගාල්ලේ මාළු මාර්කට් එකේ මාළු විකුණන්න නම් සෙට් වෙයි මං හිතන්නේ. උපුටා ගැනීමක සංස්කරණයකි.

Lowest price for medical report (blood reports, X-ray & etc) But No free parking facility.

No point channel doctor they don't go on appointment order I had no 14, I had to wait for last to show to doctor., terrible customer service

Very bad service

I was in this hospital few days ago as an In-Door patient. Good medical service and facilities. I admire their help and reasonable price.

I went there last two days ago. Very good consumer service. Good rooms & good medical service.

Biggest rip-off ever. Charged us lkr 8000 for a small dressing.

Mental doctor is Dr. Roomi rooban

Best service but no parking for patients

worst customer service, double check everything before you pay !!! they have channeled the wrong Doctor, destroyed a whole day . why the paying for those bloody women in the front desk ??

Calling center is not user friendly

Very poor customer service..

Worst customer service.

Phone call over 15

Very poor customer service, specialy counter staff. Prices are resonable. Cleaning are good.

Customer service is at a very low level compared to other private hospitals in the area.

(Translated by Google) Galle Co-op Hospital - Co-operative Hospital Galle. Good & Quilty service. (Original) Galle Co-op Hospital - සමූපකාර රෝහල ගාල්ල. Good & Quilty service .

Poor customer care service

(Translated by Google) Jaraama thenak ..! (Original) Jaraama thenak..!

Parking case

(Translated by Google) Dead Customer Service. Calling a Trader to Call But Do Not Call Your Phone. It's Not Auto Operating. At the end of the day, we don't even have the money. Week assistants .. shame on you .. (Original) මරු කස්ටමර් සර්විස්.. හදීසියකට කෝල් පහහලවක් ගන්න ඕන කතා කරගන්න ඒත් ෆෝන් ආන්ස්වර් කරන්නැ.. ඒ මදිවට ඔපරේට් වෙනව ඔටෝ.. බර ගානක කෝල් චාජර්ස් ඉවරයි කනෙක්ට් කරගන්න ගියාම. අවසානෙ පණිවිඩේ කියාගන්නත් නෑ .. අපේ සල්ලිත් නෑ .. Week assistants.. shame on you..

This is not the best hospital in the area, but it's not the worst as well. I went to OPD and also to the laboratory. Both places were clean and the staff was friendly. The prices for testing at the lab were surprisingly lower than the other places, and they work at night too. Gave the samples at around 7pm,got the results by 9. However there are two drawbacks i noticed during my opd visits. 1. They don't care much about covid 19 precautions. No hand sanitizers were available when i visited, and nobody cared. 2. Typical southern attitude of front desk staff. The sound arrogant, but they are just trying to be helpful.

At this hospital you can see doctors and specialists for a wide range of diseases.

Poor customer care

Very poor custermer care service

Good service You can have good health care service

extremely poor customer service and have to wait more than 2 hours for the doctor.

Poor channeling service and poor call center service. Not enough parking space for the customers.

Very bad service, Doctor visits 2 hours after the appointment time. Also they stay arround half hour for their tea breaks or whatever. Dr udaya weerakoons channel is completely out of punctuality. Totally disappointed

Yes. They do not answer the phone. Learn from the private sector hospitals and get educated how they treat customers. I got 20 calls, but no answer. very bad customer service. General hospitals are ahead than them.

Excellent,,, everything,,,yet the memory is dragging,,with wondering wow,,,,how kind?,and very reasonable rates effects for lifetime to update with whatever with live more condition is valued,,the hospital seated some bench chairs are some what located on the roadway sort of on doctors vehicle parking,,anyway it is not to bother as patients are not in conscious mind to get comfortable status updated other than to get the medicine proscription to receive to buy and willingly to say goodbye to illness.

My step daughter is being treated at this hospital. I spent a lot of time and money to get her back to normal. Black magic frauds took almost half of my salary every month. There was no use. She was then treated at this hospital. Now she is great. Many thanks.

good medical service. But I can't satisfaction car parking

Very poor staff and customer care.

I came from Colombo highway with fuel shortage, no the way they gave me a call that booking is canceled. The number they are calling can't working for incoming. we can't even contact from that number again.

Worst customer service ever. Useless contact number. I have tried more than 20 times to contact them and no one has answered. Not recommended. Really so disappointed of their customer service. 👎

Regional government hospital better than that. Very poor hospitality and management. Never recommend for any kind of treatment, doing unnecessary testing and gain money from the patient. Very bad experience, west lot of time.Never recommend this hospital.Anybody don't come this hospital.

3rd class service and need to learn everyone for, how to do their job role properly, please appointed proper Management for make the correct path and if not sack out their in premises.

PTA Room in Basement of Co-op Hospital is worst place in this hospital. Waited 45min until start the operations. People waiting while sweating. Worst management ever. Worst hospital service.

Customer Services are very very bad. Staff dont care about patients Dont go to this hodpital

Worst customer service at the money counters. Especially x- ray chash counter. Should add another counter for there and stop closing counters at once. They are keeping pacient there for a long time.

Old building was not good...not fan also for the customers...New building verry good..hope to make good facilities for old building...thanks

Parking areas are not enough . People park on roads. Doctors have separate parking lots. Hospital charges are relatively low compared to others in the area. Almost all the doctors can be channeling here

Doctor's arrival time was late, and the customer service was bad. Not recommended.

Worst place to channel a doctor!! No proper waiting area, even the patients are standing all over the place, no proper ventilation either!! Sweating like nothing!! 😴

The worst hospital has ever seen. My appointment number is 38 for paediatrician and the time is 2.00 pm. Three times I spoke to customer care and they confirmed to stay there about 2.00 -2.30 pm. I went 2.30 and ongoing number 19. Then I went again at 3.30 and ongoing number 25. The same Appointment time (2.00 pm) is given for more than 20 kids and mostly with two adults were there. So call management idiots wasting more than 2 hours per person and altogether 80 hours.

The services of this hospital are useless. There is no point in paying the money. There is no cleanliness in the washrooms. The people at the reception think it is their father's hospital.

Bad experience about GALLE CO-OPERATIVE HOSPITAL😥😥😥 Today (2024.03.05) my daughter came to GALLE CO-OPERATIVE HOSPITAL and made an appointment with a pediatrician. App No:40 Time: 18:00 6 We have the experience that doctors do not come to the channeling center at the same time as told, so we came to the hospital around 7. So before coming, I made about 15 calls, none of which was answered. I came and first asked the cashier if something happened to your general line, but he did not answer the call. The lady who was there said no, she would answer it, so I took a call from there to show her, I can't be ashamed, she answered it. I wanted to do something to hide my shame before paying, so I asked the doctor's name and asked if she could tell me the number she was going to. The lady told me to go and see the doctor's room number. Because my daughter is ill and I want to see a doctor, I paid there and came to the doctor's room that the lady told me. Ah.. I couldn't tell you before, even when the doctor came, there is no massage from this hospital. Now it is 9.20 pm. Still number 37. I put a request in the complaints & suggestions box asking the hospital management to be more careful about the service they provide because I want to get the most out of the money I pay for staying here. I thought of publishing this because I don't want anyone else to be embarrassed here, and because I want to do something to make my country a country where I want to live forever. Otherwise, not out of anger..