1/5 Rocio S. 1 year ago on Google
Garland
location:
Placed
an
online
order
and
picked
it
up.
Got
home
and
I
was
given
a
wrong
meal.
We
don’t
live
around
the
corner.
Called
and
spoke
with
the
manager,
Erica.
I
told
her
that
I
could
not
go
back
up
there
and
needed
a
refund.
I
wasn’t
asking
for
a
full
refund,
just
for
what
I
didn’t
get.
She
told
me
I
had
to
take
it
back
up
there
and
they
would
refund
me
or
give
me
what
I
had
ordered.
It
was
THEIR
mistake.
I
told
her
again
that
I
could
not
go
back
up
there.
She
put
me
on
hold
and
then
told
me
AGAIN
that
I
had
to
go
up
there.
No
apology,
no
refund,
not
the
dinner
I
ordered.
How
is
it
ok
to
tell
someone
that
it’s
ok
to
pay
for
something
and
not
get
what
they
ordered?!
I’ve
read
multiple
reviews
and
they
simply
do
not
have
good
customer
service.
Attached
are
the
pictures
of
what
I
ordered
and
what
I
got.
They
want
proof,
here
it
is.
I
don’t
expect
anyone
to
reach
out
because
they
just
have
the
reputation
of
not
caring.
If
I
could
give
zero
stars,
I
would.
Council
members
are
always
encouraging
us
to
eat
out
in
downtown
Garland,
but
this
place
is
not
it.
Edited:
saved
the
plate
of
food
the
manager
wanted
me
to
take
back
and
took
it
in
the
morning.
Same
manager
was
there.
She
took
it
and
threw
it
in
the
trash.
Didn’t
care
to
look
at
it
that
it
was
wrong.
She
didn’t
believe
me
yesterday,
but
today
I
guess
she
did.
Still,
no
apology.
Refunded
me
the
food
I
didn’t
get.
She
tried
explaining
me
the
refund,
but
at
that
point
I
was
just
over
it.
Later
at
night,
got
a
call
from
another
person.
Her
boss
had
given
her
the
email
I
had
sent
in
when
I
contacted
them
through
their
website.
That
person
apologized
and
explained
the
refund
to
me.
At
least
she
tried
to
be
nice
about
it.
I
know
I’ll
be
one
less
person
to
patronize
this
place
and
they
probably
don’t
care,
but
for
what
it’s
worth,
at
least
MAYBE
they’ll
try
to
do
better
with
other
people.