Great place for coffee, friendly staff and good service

The girl with black hair was not friendly and had an attitude, consistently mumbling her way trough simple conversation. When asked to repeat herself she rolled her eyes. I’m not scottish, however my partner is and neither of us were able to decipher the alien language that she was speaking.

Staff were lovely, made a lovely Hot Chocolate. Awesome looking Cafe & great atmosphere. First Caffè Nero Experience. The only downfall is the place doesn't get tidied much as a veteran bar worker I can say that they do have time it's just the Culture in that store not too.

Very nice place my friend take me he said to me we can enjoyed there I said to him okay I came here fast time im really enjoyed myself there stuffed very friendly food was a good im back again soon recommend

Quality coffee and friendly staff in this decent central location. The place gets really busy and staff struggle to keep up with the pace of service and cleaning leading to dirty empty tables. Toilets are a hassle with code or key entry but were clean. WiFi is quick and free. Basement seating is limited. Much preferred the leather armchairs by the window and people watching as they hurried back and forth between snow flurries. Good place to meet friends.

All I will say is I just love Cafe Neros. Along with Costas my two favourite coffeehouse brands for consistently good coffee.

Barista (Italian lady) was incredibly rude and condescending to me when I only wanted a frappe at twenty to close. Usually enjoy the atmosphere here but won't be going back.

We visited here yesterday at 1’ish - we have visited previously several times. Aware it’s peak time and staff doing their best but struggling to provide good service - I can live with that but because of that proper cleaning of tables etc not being done and place was ‘grubby’ which is a concern ! What was worse though was the toilet it was pretty disgusting- definitely not being checked or cleaned at all, bad lighting, dodgy lock, an extremely unpleasant experience!

Wake up

Great place, friendly staff and great tasting drinks

Usual Nero but very slow service , avoid at busy times not enough staff on.

Coffee chain. Nice location but it's still a cafe Nero. Toilet is a wee bit grim. Get a nicer lightbulb in there

Lovely coffee and very pleasant sitting area and pleasantly warm on a very cold day

Love the Latta's

Great coffee and muffins

Friendly staff clean store lovely food

Excellent cappuccino

Great coffee and wonderful location

Always busy, but everytime I go I just manage to get a seat. Good staff, always seem super happy. I like that.

Friendly staff, pleasant atmosphere, and great coffee. What more do you want?

Love the ambience here

I don't know what the problem was with one of the staff. All I did was asked for a coffee, a cake and a bag politely; and shockingly all that I had gotten back was rude attitude from her. Really don't understand why anyone would go out their way to treat people like that.

Lovely staff! They make a nice cappuccino :)

The 2 stars are justified by the lack of customer service. The staff behind the bar clearly don't want to be here. I would urge the manager to coach their staff on connecting with the customer. I visited on the 6th of December at 09:00 so you can have a look at your staffing schedule for that day. There was no smiles present and it really did sour my overall experience visiting the store. The roll and bacon was average at best and the latte had to much foam it was borderline cappuccino. Sadly not a great visit.

Really nice coffee, all prices very affordable. Inside, the place has very comfortable chairs. The service is very good as well. The location is really nice, close to restaurants of all kinds

You get what you pay for when it comes to coffee shops - this is one of my favourite Nero's. Comfortable, handy and extremely clean and efficient. I used to be a 100% Costa dude, but - (apart from the Central Station 'unit') since Covid I have felt as welcome and valued as a f*rt at a wedding. 'Times they are a changing' sang Uncle Bob Dylan and I doubt I'll ever be able to reclaim my Costa comfort zone - hell I even went to Tim Hortons the other evening because Costa had closed at 6pm. Nero's is my go-to chill out place, so go on grab a Metro, a coffee and a biscotti and enjoy doing absolutely nothing. Update - still the same Nero's and thats why it is so popular

Friendly staff and plenty of seats.

Coffee brewed well, friendly staff ☕️

I like Cafe Nero's coffee, and I like they take their time to make a proper coffee, but since the pandemic I noticed that they are permanently under staff. I go to take my coffee every week at lunch time and there is always a queu, I have limited time and I can't wait 15m o more for my coffee between the queue and the making of the coffe. It's not acceptable and I won't support a company that exploits their employees and wastes my precious time.

Declan just cares about the customers! I arrived super early in the morning and the Almond croissants were in the oven still so I got something else. He remembered and as soon as they were ready after I finished he gave me one for the road! This is just going the extra mile and a what an awesome guy!

Never had an issue with the staffs and I’ve been going to this Caffè Nero for years. The black girl who was working today at around 5:56pm was very rude, and clearly did not want to be there. Her fellow colleague was also the same. I understand that it was almost closing time, but doesn’t justify the rudeness I encountered today. Management, please speak to your staffs (who were working until close today) and train them with basic customer service.

me and my flatmate came in for lunch and we’re both students. I had applied for the student discount via the app but it wasn’t showing so I had asked the baristas at the counter for help. Me and my flatmate made a small joke along the lines of “sorry if we’re being an inconvenience” and the barista immediately went “you are.” This was proceeded with the person serving us rolling her eyes at us whist we tried to get the student discount to work and doing the same again when greeting another customer. We felt totally unwelcome from the jump and the attitudes that we were subjected to just because we didn’t know how their system worked was really out of order. The only saving Grace was the things that we had ordered and even then it wasn’t that great. Though the person that had been rude to us was a barista in training (which I doesn’t make it any better but gives context.) there was a fully trained barista working with her as well and she gave us no helpful information whatsoever. We were treated like nuances by people that even forgot a part of our order and then had the cheek to see if we had payed for it though all parties were present when we ordered.

I always order for a click and collect for when I get off the train to save waiting. They either don't realise there is a click and collect as the ipad isn't turned on or they don't have the necessary ingredients and extras that I add to my order. Really poor. Need to ensure that if certain items aren't in stock that the app us updated to reflect this. If I pay for marshmallows I expect to get them. Too much hassle asking for 25p refund. I only realise I don't have them when I'm sitting at my desk in work. Makes for long day with no marshmallows. Come on guys lets do better.

Really poor wifi

Fantastic, friendly staff, coffee and service was brilliant.

Passing though with the dog and he was welcomed and offered water! Such a lovely touch.

They charged me twice on my card and wouldn't give me a refund

Quick service comfortable warm place lovely for a visit

favourite coffee brand, coffee tastes great across the chain, service is hit and miss, unfortunately service here let's the Chain down, batista too focused on coffee making, rather than giving his full attention to the customer, attempted multi tasking and failed, took my order then disregarded that order and made the entire order regular, counter top contains too much merchandise with the tip jar getting prominence over the scanner for the app, cracker game is back, rubbish jokes

Good coffee, friendly staff. Perfect to grab a coffee on your way to work or the train. Or sit in and watch the world go by. Deceptively more seating than first appears

Love Caffè Nero. Great coffee, jazz music, ambience and orange polenta biscuits ?

Friendly service and very convenient for Central Station

Staff and coffee are good but it badly need decorated

Nice staff morning coffee be four work

Best coffee in town by far & all Caffe Nero offer the same menu out with a selection of hot & cold food.

My favourite coffee shop selling my favourite coffee. The staff are superb, the apricot Danish is to die for and it is always spotless.

(Translated by Google) Good coffee (Original) Buen café

Coffee never disappoints......

Great

My morning glory, I love caffe nero coffee out of all the coffee shops this is the best one. The staff are so nice and friendly and always know what I want as I haven't really changed my order in the lat 2 years. Sorry lol.

Staff welcoming and get to know their regulars and their individual orders - even before you ask. Always nice to know that your custom is valued and recognised. Great reward scheme for free coffees via the app and bring your own cup. Food always great as far as I am concerned.

Mmmmm coffee

These places need to work on hot chocolatr. Note the description.. HOT. If you add milk, it gets cold really quickly ?

Coffe and cake

It's a coffee shop

Good coffee

Good coffee and great service

proper bru , Italian. pastries and bakery are bit expensive

Great shop great staff always there to help you

Delightful

Friendly staff and great coffee. Queues can be a bit hit or miss in the morning and it snakes around the door but patience is rewarded.

Very efficient girl on her own, great coffee and a good location

Glasgow Waterloo St. It's too small at peak times.One toilet cubicle. You'll be standing if unlucky.

Good quality facilities and service as expected from this chain