What a miserable and tired place with no customer service - would give 0 stars if I could! I was a member for many years but cancelled my membership last December as this place is literally falling apart. The state of the facilities is not what you'd expect from a private health club. It's very tired looking, equipment is falling apart, sauna smells badly and the jacuzzi is permanently out of use. I sent in some kind feedback to make management aware about the poor state of the sauna (smells bad and has black dirt/mould under the wooden slabs), broken spin bikes and terrible sound system in the spin studio, and I got the rudest email back from the manager. I wonder if they have ever come across the concept of "customer service"?!? I had another trial recently as was looking to potentially re-join but I am sorry to say nothing has changed since I left last winter. They won't be getting another penny from me. The friendliest and most helpful member of staff is their cleaner (she is genuinely really lovely and friendly) - no one else bothers to say hello, crack a smile or show any willingness to be helpful. It was like drawing blood from a stone trying to get membership information and costs from them at my trial. They really don't seem to care. It's a real shame. Good bye Nuffield Glasgow!

The place is falling apart. Jacuzzis permanently turned off, Steam room not steamy enough... overall in need of investment. Membership is too expensive for what it is.

Before covid I was happy to come in every day and this place was maintained. Now it's going down hill. My guess bozos in nuffield so called managment will be selling this place to a different group so that's why all gyms are neglected and they don't even clean sauna and steam rooms. Too cheap to pay for cleaning really.

The place is slowly crumbling unfortunately. Lots of damaged showers, lockers and cubicles, TVs in cardio area hardly work, hot tubs permanently closed, weight disks look so old and vary so much in style it's like they've been donated over the years. Staff are nice but the place needs investment and fixed up.

Clean, well looked after gym, pool & sauna/steam room with free parking for members. Busy after work but rest of the week & weekend it's perfect. Just replaced all the cardio machines with top notch machines, and steam room/sauna being done next - all in all, in better nick than the premium Virgin Active back home. Staff have all been super and Health MOT/Training plan is a bonus. Definitely worth the extra few pounds compared to a Pure Gym etc. to work out in a nice environment and get the perks.

The Staff at this gym are exemplary and extremely helpful. I had high hopes for Nuffield, and was ready to sign up on the gym selection alone, but after sampling the second priority for me as a customer - the sauna - I’ve changed my score drastically. The Sauna was literally covered in hair, and came complete with the literal smell of feces. Considering I was there during a quiet period, the level of cleanliness just isn’t going to cut it for me as a consumer, especially given the 30 minute sauna cycle I was keen to try out (all the rage at the moment!!). Needs improvement

My trial experience at this gym was disappointing, to say the least. The facilities seemed neglected, with a noticeable lack of cleanliness and maintenance issues throughout. The environment felt uninviting due to the facility’s poor upkeep, and safety concerns arose, notably in the slippery conditions of the steam room floor. Regrettably, based on this initial encounter, I don’t believe the membership cost justifies the subpar conditions and overall experience.

Went for a free trial and wouldn't go back. A lot of the equipment is run down. The rubber on some of the weights has come away and is exposing the metal layers within. The speaker in the weights section is horrible and tinny, really irritating. The watt bikes were rickety. The price of a monthly membership is not reflective of the quality in any way. However, the staff were nice.

Went for a free trial at this ‘luxury’ gym and didn’t go back. The place is falling apart; broken tiles on the shower floor, broken taps, jacuzzi permanently out of order-the list goes on. Quite shocking to see a facility in such a state of disrepair, it needs a complete refurbishment.

Too crowded, can’t even get a bench sometimes. Not much equipments and some aren’t working for the membership price. Giving two stars for the swimming pool and sauna which is not crowded but out of the two jacuzzis only one works with no warm water.

The fact that they hot tubs aren’t HOT is ridiculous. They decrease their energy bill but make us pay the same price. Absurd!

The front of house were super friendly and the trainers too. Great and spacious facility with new equipment and lots of room. I enjoyed working out here. I need to extend a huge thank you to Tommy, the young blonde lady and Cam on the desk. I had lost my hairgel and I was getting ready for a wedding post gym session. I asked at front desk and the two on the desk scrambled around and managed to locate Tommy (whom I never met but thank alot) as he lent me his hair gel so I could get ready in time. Truly above and beyond. It really saved me alot of trouble and I was foreverrm grateful. What a wonderful bunch .

Wonderful center, 99% I attend classes and 1% gym. Sauna, steam and bathrooms are always good.Free parking spaces available and always I've been informed by e-mail if there is a change. Just Love It!

This is an outstanding gym. For a person who is very critical, this gym exceeds beyond expectations. The gym itself is conveniently next to Exhibition Centre and is in the beautiful, nice touristy part of Glasgow (by the River Clyde). It's so modern and clean inside. The staff were extremely helpful and friendly when I arrived (more than I bargained for!). A nice lady came and showed me a detailed tour around the gym, showing everything the gym had to offer. I was so surprised. In the café, they sold whey protein milkshakes and packets etc., so I was pleased.

Facilities are ok. Be careful with your contract details. They do misguide for getting membership.

Just renewed membership but first visit this afternoon and can't say I'll be rushing back. Pool very cold, both jacuzzis out of order. Unacceptable for the price! Will be phoning in to cancel and get my money back this week

One of the best luxury gym in Glasgow, with a full size swimming pool, 3 jacuzzi, s state of the art steam room, and a sauna, helpful staff, plenty of time to use all facilities, i have tried alot of gyms in Glasgow, this one is number one for me, best gym in Glasgow for me,

The gym is quite large and has a lot of machines and weight areas good for beginner, intermediate and advanced gym users. There is a huge swimming pool also. Everything seems quite up to date and is clean with water stations dotted throughout. I’ve only really been at non-peak times and saw only a couple of people around so never had any issues with waiting. Coming from London / nyc I think what you get for the price is very reasonable and the staff are friendly and accommodating. I’m pleased I used this gym while visiting Glasgow. I used a day pass here, and they offer towels for rent. There are also protein shakes for sale if you need one.

Fantastic Gym great staff and always spotless easily the best Gym in Glasgow by a long shot. Loads of machines and tonnes of free weights. Great relaxation area from the steam rooms to the loungers. 10 out of 10 from me 👍👍👍

Great gym and swimming. The “Costa” coffee is truly horrific - it’s like prison water and definitely not authentic ‘Costa’.

On muscle strengthening programme with Collette- excellent- in a few weeks big changes in my movement Thank you Colette! Good fun in the group Mary

Pool cold. Jacuzzi is weirdly cold and other 2 jacuzzis out of order. Never had experience of a cold jacuzzi it is totally unacceptable. Minerva Pool also very cold and ladies showers in Minerva St. also in real need of repair. Thermostats dont work in showers and tiles broken in the showers which could cause a bad cut if not wearing flip flops. Think Nuffield running them into the ground an swim 20 lengths and still not warmed up as pool cold.e

Would like to commend one of your PT's Molly Miller for her friendly approach and for being so helpful today , she is a credit to your company Regards Mark

Sweet gym, reminds me of the big gyms back home in the US. Nuffield is probably the best in Glasgow, they have everything, lap pools, saunas, hot tubs and free weights. They have two gyms right next to each other, and you get access to both of them! Ewan in membership was awesome and treated me very well. Can't ask for a more transparent/fair pricing and sign up process. Ewan is a good guy and sign up went super smooth with him.

Great gym, helpful staff

Gym is always lovely and clean, staff are friendly and facilities up to date. Love this gym.

Top notch.

Very helpful staff and the medical team were excellent

They increased the prices, over charge people, virgin used to be much better.

GReat clean gym, with good equipment, pool, friendly. My only issue is that the wattbikes need fans near them , I always seem to be boiling when using them

Great Facility in Glasgow Very Clean Friendly Staff Good Classes 😊🏴󠁧󠁢󠁳󠁣󠁴󠁿👍🏼

Great Gym

I am a member at this gym and yes good gym and good facilities but major down fall is the price amean 1 pound for a towel unbelievable amean some of the staff are brilliant tour there some that try there best not to let you in. 1 pound for a towel is abousalte shocking the woman witth the glases young tattoo on her leg. This woman is very cheeky and a hope you have a look her too. I will not renew my membership as it not worth it atol. David Lloyd ya for a extra 40 pound you have everything they treat very nice as you should if you pay a lot a month. Don’t join Nuffeild giffnock

Equipment is all brand new, and the club as a whole is well worth the premium membership fee. Staff are all very friendly and always willing to be of assistence. Only complaint can be that there doesn't seem to be any form of membership cap for this place. The weights facilities are relatively small and can often be a struggle to access the equipment/machine you require.

I highly recommend this place, there is a wonderful gym facility, swimming pool and infra sauna steam.

Quiet a good place . Got check up done with in minutes. Staff was helpful and cheerful and keep you engaged.

Studying level 3 the Body Core and spent the morning / afternoon sitting my practical assessment in the gym. ( passed :) ) lovely gym and swim area. Staff friendly and well presented

Friendly staff. New and clean facilities.

Changed the booking system to online only and only let certain members know about this. Disgraceful

Never seems too busy, always very clean and has a good variety of classes and facilities

Love my new gym staff are awesome very helpful John my PT amazing 🤩

Front of house staff are always friendly, and patient with the access gate always acting up. Cleaning staff in mens dressing room are always working hard and greet you with a smile. Not sure about the green button everyone has to press to exit , an automatic gate would be better and more hygienic.

A well equipped modern gym with very approachable and knowledgeable staff. They always make you feel welcome.

Leaving the gym!! I lost my phone recently and phoned back first thing in the morning, ask the staff Lesley to check the phone for me. The woman who picked up my call, has zero empathy. First she told me she doesn’t have time to check, apparently she is too busy. She will only be able to check for my phone when she is not busy and of course she won’t know when, doesn’t want to promise me anything for when she can check my phone, because she has too many things to do. After awhile, she checked for me and phoned back but I missed the call. When I spoke to her on the phone, told her that I missed a phone call, she told me that she has already left me voice message. I then told her that I didn’t listen the voice message, can she tell me what she left. She then unhappily told me that she didn’t find my phone. I told her that I want to speak to her general manager, she told me that the manager is in London, she can’t check her managers diary and doesn’t know when he will be back. And then she asked me why I want to speak to her manager. Then she start whinnying about she went to the safer, and the locker, the things she has done for me. She made it sounds like she has done so much for me and I owned her. Wanted me feel sorry, I don’t feel sorry, because this is your job. You have zero empathy for someone losing the phone and in the end you wanted to even that person feel sorry for you. I feel she is not suitable for the job and zero EQ. If you don’t want someone ruin your day better avoid her.

The gym has really gone downhill over the past couple years with no signs of improving. The facilities are neglected, with a lack of cleanliness and many maintenance issues which take ages to get fixed (waiting nearly 2 months now for the hand dryer to be fixed, and provided no paper towels in the meantime). Real insult to the paying customers that these basic issues take months to be sorted - the gym is not cheap and you would expect a much higher standard. The place needs some investment and initiative from the management. There are many other gyms out there which cost significantly less but provide a far better service.

This place has went down hill since joining 2 years ago. The management team have no interest in maintaining the facility and fixing broken items. The mens changing room hand washing area has had a water damaged work surface since the day I joined the gym, sadly 2 years later nothing has been done to fix this, apart from a 'not in use' sticker. Really embarrassing this has happened for so long and paints a real picture of the managements attitude towards the paying customers! Same goes for the hand dryer which is always broken, for the last 3 weeks I've had to ask for paper towels to be supplied to allow people to dry hands, which most of the time the reception staff just ignore. Also noticed recently the emergency button in the sauna is broken with a 'not in use' sticker above it which they seem to think is acceptable with anything thats damaged within the gym, rather than actually rectify the problem. Simple things you'd expect from a private gym which is not cheap, you just don't get what you pay for at this facility and they clearly have no interest whatsoever in fixing these problems. It's a real shame what's happened to the gym and the management don't care for the customers interests, I'll not be renewing my membership just wish I could cancel sooner. Anyone thinking of joining this January should go elsewhere for more value for money.

Amazing gym and staff. I do a lot of classes (good availability overall and variety. My favourites are bodypump, core & circuits) I’ve done some PT sessions with Beki which were really good. She’s awesome and has helped me achieve some of my fitness goals within a few months. The creche is also amazing, I wish it was open at the weekend too! My toddler loves going and it’s helped me to maintain a good level of fitness too. I don’t know of any other gyms in the area with this facility. Would highly recommend this gym (it’s also never too busy, even at peak times I can use all the equipment I’d like to)

Place is nice and welcoming Staff are amazing classes are so good Great smoothies. /food at the caffe. Swimming pool is so relaxing. Lots classes. For everyone. Of all ages. warm and friendly atmosphere I ❤️it.