Disappointing experiences with this gym. The staff are entitled and rude, with no cohesive knowledge. I have been looking to transfer my membership as I will be travelling for 6 months. When I enquired, the information given was that the new person would take over through an email verification and receive 4 weeks complimentary. Now, today, I have gone in to transfer my membership to someone from marketplace and a different lady has brought up that an "admin fee" of $89 has to be paid by this person in order to transfer!! This was never mentioned to me on the two other times that I had enquired. Must be hard to send an email and update my plan to their details???? I then wanted to confirm the other information I had been given, such as the 4 weeks complimentary, at which they were shocked and said that was incorrect and they would only get 1 week complimentary. I hope that this gym can get their stories straight one day so that this process could be easy and I can give out the right information to a potential new member. I was also disappointed when I'd originally wanted to transfer my membership to a family member who was unable to afford their current membership and saw this as a better option as my plan is cheaper. However they would have to not train for 3 months in order to take over! Instead they are cancelling their membership to take their business elsewhere. I'm surprised people still sign up and continue to train here. I am reluctant to let this person take over my membership as I don't think anyone should give their time or money to a business that operates like this. (That is if they will even pay the ridiculous admin fee).

This gym is far from compassionate, they will be quick to give you a membership (read your contract it’s not like other gyms), calls your consistently and doesn’t allow you to cancel your membership freely like other gyms even if you are going through a medical situation. The worst experience from a gym I’ve ever had.

Gym facilities seem good and over all gym experience is ok for what they offer and the classes are good. Staff attitude is horrible though from what I have experienced, some of them are quite nice and inviting but often this certain lady at the front desk always is quite rude and says things with such a horrible attitude. Makes it quite uncomfortable to go in there as someone who’s a beginner at the gym.

Exploitative, disinterested and lacking ethics, particularly around accounts management. A completely soulless business. No surprise that they are owned by a giant private equity firm, where profit is all that matters. Avoid. Avoid. Avoid. Plenty of great local gyms in the area that actually give a damn about you.

I've had issues with this club for the past 12 months. The first few weeks there were issues with my card being able to tap in to the gym, I've experienced rude and genuinely poor customer service, been overcharged almost every single week for no reason to the point its a running joke with my partner that I'm just waiting to get the text, even when providing screenshots and evidence that there is no way this could happen, being gaslit and forced to pay the overdue fee's regardless. Contacted them PRIOR to the end of my 12 month contract to make sure it would end on the date it says on my contract, and they are now saying it's a month later than when I signed up and it says on the portal... I wouldn't recommend this gym to anyone and haven't even gone back in a long time. I will never return.

The third party payment service company from USA for direct debit is a complete joke. $10 charge for a weekly payment plan is not an effective solution for resolving any issues. The real winner is that company, the real loser is Goodlife, because it’s reason enough for me to change gyms.

They have horrible contracts which are automatically set to on going and they won’t cancel at the end of the contract. They never tell you when you sign up that the contract is on going. You get told you’re singing up to an 18 month contract so you assume that it will end at the end of 18 months. I want to cancel and now they will take another 30 days of membership fees

Only joined for my PT. Equipment old and dated and often not working. Staff unfriendly and unhelpful. When it came to cancelling, sent email AND spoke to front desk. Gave date that I would be finishing up they took that as my from when I gave notice so still 7 weeks later they are still taking my money!! Absolutely disgraceful, don’t sign up with these guys. May seem like a good deal, but it’s not.

Wish I had checked reviews before joining😞 Been attending this gym for 7weeks & have come across a few disappointing points.. gym equipment is limited & isn’t working up to scratch. I have needed to go find pins to load the weights on a couple of occasions & on all of the pin loaded machines I can’t load the the minimal loads on the side. So I need to jump up to the next weight when trying to progressive overload which could be up to 8kgs more and is unrealistic for a female my size when you’re trying to increase the weight! When I asked a PT about this they said they would ask management & my response was they don’t have the pins because they keep going missing & so they don’t bother replace them! My disappointment here is I am paying a gym membership for fully functioning equipment. I was told to just put a free weight on top of the pinned weight! Once again, I can’t see how safe that is & it at times being busy ithe weights might not be available. I had enough when I went in to the gym to do a workout & I needed to do a seated leg curl & I couldn’t put the pin in. When I asked a PT to help he couldn’t fix it.. because someone had slided a flat 2kg weight to add weight and it had fallen down the back! So no-one could use the machine that day! Which come back to my issue! Members are wanting to use the side weights on pin loaded machines but it seems they just ignore it! The only good point I can say is staff at front desk have been pleasant & polite! Do yourself a favour pay a little extra & go to a gym they want to listen & help their members! I left my number to pass onto the manager & I haven’t even heard back! Very disappointing 😞

My credit card details got stolen and I got new one within 7 days. I updated new credit card details and Goodlife charged me $10 late payment fee on top of regular weekly fee. Once I called them, explained what happened and try to wave the fee they said they apologise but they have to charge the fee no matter what and there's nothing they can do about it. And that I should have called them to inform them same day my credit card details were stolen so it's basically my fault. I just can't believe that such a big business can get greedy and charge $10 over someone misfortune. Worst thing of all is that me & my wife use same credit card and go to same gym so that's $20 out of our joint account.

I joinend Goodlife health clubs just on a year ago now. Best move I've made after being at another gym franchise for 14+ years, I needed a fresh new outlook to my training and I certainly found it at Goodlife. Being a fitness class person, I've found such variety and choice at the club, coupled with friendly staff and members, it makes Goodlife my happy place to train and I stick to a consistent routine because I walk in the door everyday with a smile on my face.

I spoke to Jackie over the phone regarding my membership cancellation and she was SO helpful & very kind. She told me all of my options and helped me understand my contract a lot better. She’s definitely great at her job!!

I love the Good Life gym at Robina. The staff are friendly and the sense of community is evident with the cross section of people who attend. No matter what your ability you'll feel welcomed here. I use my AIA vitality points and get 50 % off. My membership. You have to try Julie's YIN Yoga class it's 5 stars. I have had a few personal Good Life gym instructors and they are all very knowledgeable and helpful. I'm currently with Krysta - Lee Christou and she is great. 😀😀😀😀

Goodlife Robina is a friendly gym with a great atmosphere. The staff are always friendly, helpful and professional. The equipment is clean and maintained and they offer a range of classes to suit all fitness needs.

I love Goodlife Gyms especially Robina. It has such a great vibe. I have been a member for 4 years. I used to feel intimidated at other gyms but not Goodlife. I particularly love the layout at Robina compared to other Goodlife gyms. You guys have so much to offer and it’s really good when you have access to all the Goodlife gyms because some have swimming pools and some have steam rooms. You just need to build more.

I have been training with Ann since 2018 after not seeing results. With Ann's help and guidance I have seen great results, Ann Carter is very knowledgeable,caring and attentive, I cannot recommend Ann enough.

Good facilities, plenty of equipment so that even in busy times you aren't always waiting. Lockers need to be updated and fixed, there are too many broken ones.

It’s a great gym with a good vibe and plenty of classes to go to. You can do a circuit at your own pace or get a personal trainer attached to the gym to help you get started.

Arena Group Fitness is well worth trying. The Group Trainers are professional and enthusiastic and do their upmost to push you to get the most out of it. Its good fun!!!

Pool and spas always freezing cold. Staff keep making excuses saying they are waiting for them to be fixed. This has been ongoing for over a year now. Floor around pool so slippery/dangerous. Terrible aquatic facilities.

Great gym with great atmosphere from people working out. Excellent to have friendly people from older ones to young ones all working out and not thinking their above everyone

Great value for money and love the flexibility they offer to use any goodlife. Giving you more opportunities to join the type of class you want at a time that suits your lifestyle, no matter how busy you are. No more excuses, nothing to lose except weight and so much to gain including a healthy mind body and soul. 🙌😊