2/5 Veebette M. 1 year ago on Google
This
place
would
benefit
with
different
management.
I
had
booked
here
to
have
an
impromptu
gathering
over
lunch
after
my
son's
elopement
wedding
at
nearby
botanic
gardens,
and
at
the
time
of
booking
I
mentioned
the
nature
of
our
gathering
and
that
there
was
no
expectation
of
the
venue
to
provide
anything
extra
or
any
formal
setting.
I
also
called
again
the
morning
of
the
wedding
to
ask
if
we
could
drop
the
cake
off
a
few
hours
early
to
which
I
was
told
yes,
that
was
fine.
The
woman
manager
calls
me
half
an
hour
before
the
wedding
ceremony
to
have
a
moan
about
my
booking
and
that
I
hadn't
notified
the
venue
that
my
booking
was
a
'wedding
reception'.
I
advised
(again)
that
I
had
given
information
pertaining
to
my
booking
and
had
stated
the
nature
of
the
gathering,
specifically
that
it
was
a
casual
buy
your
own
lunch
for
anyone
that
wanted
to
join,
rather
than
everyone
just
going
home
straight
after
.....
far
from
any
wedding
reception.
She
kept
going
on
about
my
booking
and
that
I
had
not
said
it
was
a
booking
for
a
wedding
reception,
she
knew
nothing
about
it
and
then
proceeds
to
say
she
recognised
the
staff's
handwriting
in
the
diary
so
was
going
to
deal
with
the
staff
member.
As
a
potential
guest,
I
really
don't
want
to
know
about
your
communication/management
inadequacies,
let
alone
how
you
are
going
to
deal
with
your
staff
because
you've
made
inaccurate
assumptions.
The
whole
conversation
from
her
was
an
extremely
poor
example
of
customer
service
(the
worst
I've
ever
experienced,
ever),
and
was
full
of
attitude,
lack
of
empathy,
and
just
downright
rude.
Oh,
and
did
I
mention
she
actually
called
up
the
bride
also
as
she
was
on
the
way
to
her
wedding,
with
exactly
the
same
conversation?
Very
lame.
I
have
no
intention
of
returning
to
this
place
with
family,
friends
or
work
colleagues,
which
is
a
shame
given
there
is
a
nice
outlook,
and
the
bar
staff
were
polite
and
friendly.
I
only
hope
their
boss
woman
doesn't
treat
them
with
the
same
contempt
and
disrespect
as
they
did
me.
There
are
other
places
that
provide
a
much
better
customer
experience
than
this
one.