(Translated by Google) I wonder how the Galeries Lafayette in Grenoble has not closed its doors, every purchase becomes an ordeal for me. Some saleswomen are incompetent, disrespectful and in addition they do not accept justified remarks, you should accept the questioning and keep a low profile and do your job of welcoming, advising and cashing in customers instead of gossiping in everything floors or customer service. At worst, perhaps consider changing jobs and not just stalls. The drop of water from the vase Purchase of Dec 26, Levi’s child stand (Original) Je me demande comment les Galeries Lafayette de Grenoble n’ont pas mit la clef sous la porte chaque achat devient pour moi un calvaire. Certaines vendeuses sont incompétentes, irrespectueuses et en plus elles n’acceptent pas les remarques justifiées il faudrait accepter la remise en question et faire profil bas et faire votre métier qui consiste à accueillir, conseiller et encaisser les clientes au lieu de faire des ragots dans tout les étages ou au service client. Au pire peut-être envisager de changer de métier et pas seulement de stand. La goutte d’eau du vase Achat du 26 déc stand Levi’s enfant

Not quite on the scale of its Paris cousin, but the same clean, well-lit, well-presented floors that make it a joy to shop in. If you need clothes during your stay, this is the place to go. (And those big Galeries Lafayette bags are only 2 euros.)

(Translated by Google) I made a purchase today at the Galeries Lafayettes store in Grenoble. Having discovered the “clearance sale” area, I was starting to look at the available parts when an audio announcement informs that exceptionally today, on the clearance sale section, an additional 30% is applied; and that 20% are applicable on the preview section. I suddenly chose three items instead of one, and when I went to checkout, I informed the (unfriendly) cashier that there is the additional 30% this day to remember, but the latter does not seem to be aware of the announcements. She asks her colleague on the left, who doesn't seem to know either, and replies that in general, if there are additional cuts, it's 20%. I insisted by explaining that what motivated my multiple purchase was this announcement which I heard distinctly of course. The two cashiers question my word and my hearing, saying that I misheard and that I am wrong. I tell them that I heard very well and that ideally I would have had to record the ad on the spot in order to prove the information. The cashier, seeing that I was not intending to deceive, made the advertised rebate, and once I had made my full payment, another audio announcement (by another female voice) indicated an additional 20% on the clearance sale and 20% more on the preview. She therefore phones the previous announcer (a named Karima) to confirm with her the comments made in audio, and the latter claims to have said-20%). The cashiers therefore look at me with disdain, saying that customers always say what they want, implying that I was lying, and have therefore announced that they have to cancel the ticket and redo another to make me pay the difference because I had no proof of the incorrect advertisement. I was outraged, but they said otherwise it would fall on the cashier who made the remittance. I replied that the fallout should be on the advertiser who had made a mistake, although the error was human, and that it was shocking to make a customer uncomfortable who demonstrates honesty without unfortunately have the recording of the ad. So I paid the difference of the additional 10%, telling them that I was shocked, upset because they were protecting each other and making me look like a dishonest person. I have therefore specified that I will write to customer service to report this situation unworthy of a qualitative commercial relationship that is empathetic and concerned with the well-being of the customer. In addition, this action is sanctioned by Article L. 121-1 of the Consumer Code. I have been working in the trade (luxury sector) for 20 years and never have I treated a client like this, regardless of their motivation. If you wish, I have kept all the invoice receipts as well as the bank card. If I had been dishonest as insinuated by the cashier team (the three women who took care of my collection) I would have run away after paying. I am sincerely disappointed with the brand because of this annoying experience. (Original) J'ai effectué un achat ce jour à la boutique Galeries Lafayettes de Grenoble. Ayant découvert le coin "braderies", je commençais à regarder les pièces disponibles lorsqu'une annonce audio informe que exceptionnellement aujourd'hui, sur la section braderie, 30% supplémentaires sont appliquées; et que 20% sont applicables sur la section avant première. J'ai du coup tout de suite choisi trois articles au lieu d'un, et lors de mon passage en caisse, j'informe la caissière (peu aimable) qu'il y a les 30% supplémentaires ce jour à ne pas oublier, mais cette dernière ne semble pas au courant des annonces. Elle demande à sa collègue de gauche qui n'a pas l'air au courant non plus, et répond qu'en général, s'il y a des réductions supplémentaires, c'est 20%. J'ai insisté en expliquant que ce qui a motivé mon achat multiple était cette annonce que j'ai bien entendu distinctivement. Les deux caissières remettent ma parole et mon ouïe en doute en disant que j'aurais mal entendu et que je me trompe. Je leur dis que j'ai très bien entendu et que dans l'idéal, il aurait fallu que j'enregistre l'annonce sur le moment afin de prouver l'information. La caissière, voyant que je n'étais pas en intention de leurrer, a effectué la ristourne annoncée, et une fois que j'avais effectué mon paiement intégral, une autre annonce audio (par une autre voix féminine) indique 20% supplémentaires sur la braderie et 20% supplémentaires sur l'avant première. Elle téléphone donc à l'annonceuse précédente (une dénommée Karima) afin de confirmer avec elle les propos tenus en audio, et cette dernière affirme avoir dit-20%). Les caissières me regardent donc avec dédain en disant que les clients disent toujours bien ce qu'ils veulent, insinuant que je mentais, et ont donc annoncé devoir annuler le ticket et en refaire un autre pour me faire payer la différence car je n'avais pas de preuve de l'annonce erronée. J'étais outrée, mais elles ont dit que sinon, cela retomberait sur la caissière qui a effectué la remise. J'ai répondu que la retombée devrait se faire sur l'annonceuse qui s'était trompée, bien que l'erreur soit humaine, et qu'il était choquant de mettre mal à l'aise un client qui fait preuve d'honnêteté sans malheureusement avoir l'enregistrement de l'annonce. J'ai donc payé la différence des 10% supplémentaires, en leur indiquant que j'étais choquée, contrariée car elles se protégeaient entre elles et me faisait passer pour une personne malhonnête. J'ai ainsi précisé que j'écrirai au service client afin de signaler cette situation indigne d'un rapport commercial qualitatif empathique et soucieux du bien-être du client. De plus, cette action est sanctionnée par l'article L. 121-1 du code de la consommation. Cela fait 20 ans que je travaille dans le commerce (secteur luxe) et au grand jamais je n'ai traité de client de la sorte, peu importe sa motivation. Si vous souhaitez, j'ai conservé l'intégralité des reçus facture ainsi que carte bancaire. Si j'avais été malhonnête comme insinué par l'équipe de caisse (les trois femmes qui se sont chargées de mon encaissement) je serais partie en courant après avoir payé. Je suis sincèrement déçue de l'enseigne du fait de cette expérience contrariante.

(Translated by Google) In this period of sales, little choice, old-fashioned items. And then on the top floor, the household linen and crockery department, there was an employee glued to her cash register, with a calculator in her hand, superbly ignoring the customers, who nevertheless greeted her! Inadmissible attitude for the image of the sign: date of Thursday January 21, 2021, around 5 p.m., so that it recognizes itself or even better its Management! Too bad, I am a loyal customer of this large and beautiful store ... (Original) En cette période de soldes, peu de choix, des articles démodés. Et puis au dernier étage,rayon linge de maison et vaisselle se trouvait une employée scotchée devant sa caisse,avec à la main une calculette, ignorant superbement les clients ,qui pourtant la saluaient ! Inadmissible attitude pour l'image de l'enseigne : date du jeudi 21 janvier 2021, vers 17h, histoire qu elle se reconnaisse ou mieux encore sa Direction! Dommage, je suis une cliente fidèle de ce grand et beau magasin...

Nice... Not like the big in Paris ofcourse. But enough for every shopper to fins some they like

Security claimed that someone in our group set off the alarm, but there was no sound from the machines. I'm glad I only went to browse for gift ideas. I would rather buy those products from other retailers with more polite staff.

Pros: Great variety Polite staff Great location Cons: Short-staffed post Covid.

Department store is very small & items are very little compared to the ones in Korea or Singapore, and no sales or discounts at all. This is small town so its reasonable for here.

smaller than most Galeries Lafayette store I've seen. The number of items are limited but most important brands are present.

A good place to shop with quality products. One can find all the renowned brands here. And definitely, it is a bit overpriced

They have many options for Xmas gifts.

Beautiful old style department store with great range of products Plenty of assistants around but they were very busy chatting to each other in small groups rather than helping their customers.

Great choice of clothes for men..all the brands..loved it

Nice shopping experience.

It's such a shame, not a single toilet in this huge store, like it's not for humans at all. I browsed through other reviews and this problem was mentioned many times, followed by a polite response from the company that "our opinion matters to them". Well, it turns out it doesn't, since the reviews are not the newest ones and were posted more than one year ago. We decided to never even try again to go there because there should be at least some respect towards customers.

(Translated by Google) Super store i love (Original) Super magasin j'adore

It is a relatively expensive place to do shopping, but sometimes they have special offers that worth the value. Recommended for buying gifts to the family

(Translated by Google) Superb promotions (Original) Superbes promotions

(Translated by Google) Pleasant staff (Original) Personnel agréable

(Translated by Google) Very good welcome huge choice of clothes perfume shoes (Original) Très bonne accueil choix énorme de vêtements parfum chaussures

(Translated by Google) Prices reserved for certain people only (Original) Prix réservés à certaines personnes uniquement

(Translated by Google) My favorite store in Grenoble, the only one where you can find some nice things ... Only downside, less choice of brands than in other Galeries Lafayette, but given the size of the store let's say that the choice is the best of what is possible, and it improves over time (Original) Mon magasin préféré à Grenoble, le seul où on trouve des choses un peu sympa... Seul petit bémol, moins de choix de marques que dans d'autre Galeries Lafayette, mais vu la taille du magasin disons que le choix est au mieux de ce qui est possible, et cela s'améliore au fil du temps

(Translated by Google) Rose is a super smiling professional saleswoman and you have to ask for good advice, you will not be disappointed 😉 (Original) Rose est une super vendeuse professionnelle souriante et de bon conseils il faut la demander vous serez pas déçu 😉

(Translated by Google) Very nice store, very commercial staff and good advice ... (Original) Tres beau magasin,personnel très commercial et de bon conseil...

(Translated by Google) 1 box only per floor ... after 30 minutes in line we drop (Original) 1 seule caisse par étage...après 30 minutes de queue on laisse tomber

(Translated by Google) I have never seen such friendly security staff !! (Original) Je n'ai jamais vu de personnel de sécurité aussi sympathique !!

(Translated by Google) Truly a welcoming establishment (Original) Vraiment un établissement accueillant

(Translated by Google) Very happy to have still had good deals after the Christmas holidays (Original) Très contente d'avoir fait encore des bonnes affaires après les fêtes de Noël

Department store of this size should LEAD the way and drive the change, instead paying customers only find obstacles. No parents room, no change tables and not even a single toilet for paying customers. Seems that young parents are not welcome. Need IKEA to teach them a lesson or two.

I had the worst shopping experience in this place. The customer service is horrible. I entered the shop drinking a tea and the security guard told me I was not allowed. So I said no problem and asked if this was a rule in every shop or not because I didn’t know. He told me that here it was a classy and fancy place in the most condescending tone. I was shocked but I left my tea at the entrance and went upstairs to the women’s clothing section. After 5 minutes looking around someone came to tell me that they were closing. It was 7:05PM and business hours are until 7:30PM. So I told her I was sorry because I thought they were closing at 7:30PM. She told me yes, exactly we are closing. So I told here I wanted to try a sweater I had in my hands and she just looked at me like she was upset and left. I was speechless from all of this and just decided to leave and even going out the security guard made some comments to me. No one should be treated like this. It is no way to run a business no matter if you are the cheapest store or Chanel. It is a shame.

Lovely shopping center that has all your needs

Impolite staff, security guards follow you around, racial profiling by them is very offensive. Do not recommend. Simply an awful experience

Nice department store, but no public toilet.

Exclusive fabulous place Loved it

Grenobel is a dirty and neglected city. Not for turists at all. Galeries Lafayette has no toilet for customers and bad orginized.

The worst one I saw. Doesn't even have a toilets.

(Translated by Google) Top welcome and professionalism 👍 First purchase from Pandora and very satisfied 😁I would come back without worries 😁 Thanks to the saleswoman Andréa (Original) Accueil et professionnalisme au top 👍 Premier achat chez Pandora et très satisfaite 😁je reviendrais sans soucis 😁 Merci à la vendeuse Andréa

The place is okay. It is located near the stop "Victor Hugo" tram A and B. However, I was surprised that most of men's perfumes tester were empty, or there was not tester at all. I think the staff should pay more attention (it is not the first I notice this).

Nice place with lots of boutiques, but I suppose one can find the same brands for a lower price somewhere else.

Another big store with almost everything but expensive also. Several storeys with varieties for men, women n kids as well as home alliances.

Great variety of products! Love the men's shirts!

Top .

Still the best cut and best quality ready-to-wear in France. . .period.

Des vendeuses qui papotent entres elles, voir se disputent...une structure vieillissante...bof bof!

(Translated by Google) I am a customer of Galeries Lafayette from then 65 years I love the shops, the staff and competent always there to advise the customer my wife and I adore each other. (Original) Je suis client des Galeries Lafayette de puis 65an j'adore les boutiques,le personnel et compétent toujours là pour conseiller le client mon épouse et moi même nous adorons.

(Translated by Google) The Galleries are equal to themselves, a pleasant place for choice and availability. In terms of staff, these double or double, either pleasant or oppressive with limited purchase obligation. (Original) Les Galeries sont égales à elles mêmes, un lieux agréable pour le choix et la disponibilité. Sur le plan du personnel ces quitte ou double, soit agréable soit oppressant avec limite l'obligation d'achat .

(Translated by Google) A little expensive (Original) Un peu cher

(Translated by Google) Very good (Original) Très bon

(Translated by Google) many brands, fair prices but not very pleasant or responsive sales staff. I wanted to make an exchange following a gift made by mistake, I obviously took too long to the taste of the saleswoman since she told me outright: "as you apparently do not know what to take, I will reimburse you" ... when there was no one after me for this stand! she had no doubt better to do than her job. (Original) beaucoup de marques, des prix corrects mais des vendeuses pas très agréables ni réactives. je voulais faire un échange suite à un cadeau fait pae erreur, j'ai visiblement pris trop de temps au goût de la vendeuse puisque celle-ci m'a carrément dit : "comme vous ne savez apparemment pas quoi prendre, je vous rembourse"... alors qu'il n'y avait personne après moi pour ce stand! elle avait ans doute mieux à faire que son boulot.

(Translated by Google) This store has a first-rate welcome, staff who are always available and attentive. It is very pleasant to know that there will always be someone at your disposal. In this difficult period, human contact is essential and we find it there😊😊 (Original) Ce magasin a un accueil de premier ordre,des personnels toujours disponibles et à l'écoute.C'est très agréable de savoir qu'on y trouvera toujours quelqu'un à votre disposition.Dans cette période difficile le contact humain est primordial et on l'y trouve😊😊

(Translated by Google) Very liked I really like her and the sellers are amazing (Original) Très aimé j'aime beaucoup sa et les vendeurs sont incroyable

(Translated by Google) Period of real sales! I was very pleasantly surprised to be able to have sales in good conditions, prices, very professional and helpful sales staff. (Original) Période de vrais soldes ! J ai été très agréablement surprise de pouvoir faire des soldes dans de bonnes conditions, prix, vendeuses très professionnelles et serviables.

(Translated by Google) Very clean and well-appointed store and a large selection of brands. (Original) Magasin très propre et bien agencé et un grand choix de marques.

(Translated by Google) I did not know, the saleswomen are smiling and very nice. (Original) Je ne connaissais pas, les vendeuses sont souriantes et très sympas.

(Translated by Google) We feel "elsewhere" .... (Original) On se sent " ailleurs " ....

(Translated by Google) Many brands of quality prices a little expensive (Original) Nombreuses marques de qualité prix un peu chers

(Translated by Google) The store that saves Grenoblois shopping ... A good selection of brands, in the same place, one might expect to find a little more choice but the size of the store does not allow it. (Original) Le magasin qui sauve le shopping Grenoblois... Une bonne sélection de marques, au même endroit, on pourrait s'attendre à trouver un peu plus de choix mais la taille du magasin ne le permet pas.

(Translated by Google) Expensive but great products from great brands (Original) Cher mais de grands produits de grandes marques

(Translated by Google) Very large and beautiful store, great diversity of products of all prices and brands. (Original) Très grand et beau magasin, grande diversité de produits de tous les prix et de toutes les marques.

(Translated by Google) A place where you can find everything you need, good organization. (Original) Un lieu où on trouve tout ce dont on a besoin, une bonne organisation.

(Translated by Google) Very well (Original) Très bien

(Translated by Google) Classic shopping center, three floors of clothes and an interior decoration floor. (Original) Centre commercial classique, trois étages d'habits et un étage déco intérieure.

(Translated by Google) Well organized to avoid the spread of covid, well done. (Original) Bien organisé pour éviter la propagation de la covid,bravo.

(Translated by Google) Too bad it is so hot there ... otherwise the quality of the choice .. (Original) Dommage qu'il y fasse si chaud..sinon la qualité du choix..

(Translated by Google) Great quality of all items! My son and I highly recommend this store (Original) Grande qualité de tous les articles ! Mon fils et moi recommandons vivement ce magasin

Beautiful, lots of choices of world renowned brand but expensive.

(Translated by Google) Nothing to say about the products. Small flat on the tendency of saleswomen to snub customers. I still met a wonderful saleswoman on the checkout side. (Original) Rien à redire sur les produits. Petit bémol sur la tendance des vendeuses à snobber les clients. J'ai quand même fait la rencontre d'une merveilleuse vendeuse côté caisses.