1/5 Emilet V. 8 months ago on Google • 3 reviews
Good
morning!
Unfortunately
I
write
To
make
a
complaint.
To
begin,
I
want
to
tell
you
that
I
went
to
the
agency
in
Europlaza
in
Guatemala
to
buy
my
flights,
we
all
know
that
an
agency
charges
a
commission,
in
this
case
it
was
$25,
I
bought
3
flights
for
which
they
charged
me
$75,
I
went
to
the
agency
so
that
on
the
day
of
the
flights
you
do
not
have
any
type
of
problems
and
are
safe
in
every
way.
Which
was
quite
the
opposite,
they
caused
me
problems
and
I
spent
even
more.
I
took
the
trip
with
my
dog
when
I
have
always
traveled
with
her
as
emotional
help,
the
lady
who
sold
me
the
flights
told
me
that
Guatemala
and
Venezuela
did
not
have
that
benefit,
although
3
years
ago
I
did
have
that
benefit.
For
which
they
charged
me
$140
one
way
and
$140
return.
I
still
asked
the
girl
who
helped
me
if
I
had
to
pay
anything
more
and
she
said
no,
I
asked
her
again
if
that
was
all
I
was
going
to
spend,
which
she
confirmed.
And
he
explained
to
me
that
he
had
hand
luggage,
a
checked
suitcase
and
a
personal
item.
The
day
of
my
flight
they
told
me
that
my
dog
would
be
the
carry-on
luggage,
so
they
made
me
send
my
carry-on
suitcase
by
cargo
and
they
charged
me
$61.5.
Of
course
I
complained,
because
I
had
already
paid
the
$140
for
the
dog
and
they
They
said
I
wouldn't
spend
more
and
they
didn't
give
me
any
kind
of
solution,
quite
the
opposite,
if
I
didn't
pay
I
couldn't
take
it,
they
gave
me
no
option
but
to
have
to
pay,
when
I
got
on
the
flight
the
stewardesses
treated
me
very
badly
that
I
should
have
had.
The
dog
under
the
seat
(which
I
know,
because
I
was
a
cabin
crew
member)
touched
me
on
the
side
of
the
window
and
I
had
her
on
one
side
that
would
not
interfere
with
security
at
the
time
of
an
emergency,
in
the
row
that
I
There
was
no
one
else
there,
and
the
stewardess
told
me
that
if
I
didn't
place
it
properly
under
the
seat
I
would
have
to
get
off
the
flight.
I
never
refused
to
put
it
down,
I
just
told
her
that
she
wasn't
interfering
with
security,
since
it
was
under
the
seat.
seat
but
not
completely
and
there
was
no
one
else
in
the
row.
I
think
they
should
treat
passengers
better,
and
as
cabin
crew
they
always
teach
us
kindness
and
good
service
(something
I
did
not
receive
on
this
occasion).
To
all
of
these
I
spoke
with
2
passengers
who
were
carrying
dogs
and
both
were
of
emotional
help
and
they
told
me
that
they
did
not
charge
them
anything
and
what
a
drink
if
I
had
this
benefit.
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