Central Hospital APROFAM image

Central Hospital APROFAM

Hospital Local medical services

😠 The APROFAM in zone 1, Bad attention, everyone who attends from the receptionists to the doctors serve with a bad face, as if they were not paying for the consultation, they send a lot of blood tests to pay an exaggerated amount, to that in the end they just read it and say that there is no problem... People often mention servicio, atenci, service, para, good, attention, excellent, personal, buena, pero,


Address

8 Calle 0-48, Cdad. de Guatemala 01001, Guatemala

Website

www.aprofam.org.gt

Contact

+502 2321 0101

Rating on Google Maps

4.00 (166 reviews)

Open on Google Maps

Working Hours

  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: servicio (16) atenci (16) service (13) para (11) good (11) attention (9) excellent (8) personal (8) buena (7) pero (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Alejandra L. 1 year ago on Google • 5 reviews
    The APROFAM in zone 1, Bad attention, everyone who attends from the receptionists to the doctors serve with a bad face, as if they were not paying for the consultation, they send a lot of blood tests to pay an exaggerated amount, to that in the end they just read it and say that there is no problem and that you have to go to another specialist doctor, because they don't know anything about the symptoms that you suffer from, and they charge a consultation per day even though we have already paid once they return for it. charge if there is an appointment the next day. In reality, Aprofam from zone 1 only works if you have a pregnancy checkup.
    14 people found this review helpful 👍

  • 5/5 Luis J. 5 years ago on Google • 29 reviews
    El servicio es muy bueno, a mi parecer dan un buen trato, siempre vamos a encontrar más de alguien con un mal día, pero que eso no dañe el buen servicio que prestan, también pueden consultar por whatsapp 50508160, por cualquier duda.
    10 people found this review helpful 👍

  • 2/5 Aura L. 1 year ago on Google • 17 reviews
    No lo recomiendo, pésima atención si bien los costos de las consultas son bajos no justifica la mala atención en las cajas (de cobro y servicio al cliente). Perece que fuera los servicios públicos de salud del país. Hasta el Policia regaña a las personas. No hay una cadena de mando ni respeto entre los empleados. Yo presencié una discusión entre un Dr y una cajera. Pésimo. No vayan allí! Les recomiendo ir al Sanatorio Hermano Pedro, mil veces mejor en todo aspecto y los costos son iguales o menores que aprofam.
    8 people found this review helpful 👍

  • 3/5 GUILLERMO M. 1 year ago on Google • 68 reviews
    Servicios completos, bastante afluencia, control de Bioseguridad, precios accesibles.

  • 1/5 Nery H. 6 years ago on Google
    (Translated by Google) VERY POOR TELEPHONE CARE, THEY DO NOT ANSWER (Original) ATENCIÓN TELEFONICA MUY POBRE, NO CONTESTAN
    7 people found this review helpful 👍

  • 5/5 Alexis C. 5 years ago on Google
    (Translated by Google) Excellent service from the entrance with information ladies, boxes, doctors and nurses Super recommended ? (Original) Excelente servicio desde la entrada con las señoritas de información, cajas, médicos y enfermeras Súper recomendado ?
    6 people found this review helpful 👍

  • 1/5 Andy De L. 4 years ago on Google
    (Translated by Google) I am trying to communicate on the phone and "nobody is available". Terrible (Original) Estoy intentando comunicarme por teléfono y "no hay nadie disponible". Pésimos.
    5 people found this review helpful 👍

  • 1/5 Angela P. 2 years ago on Google
    (Translated by Google) I went to do some exams with the gynecologist and I get a bad face, that's why you pay for the exam, so that they treat you with kindness and not with a bad face. And in the end they don't give me the results. Sorry to say, but bad service. (Original) Me fui a hacerme unos examenes con la ginecologa y me sale con mala cara,para eso uno paga el examen , para que lo atiendan con amabilidad y no con mala cara. Y al final no me dan los resultados. Lamento decir ,pero mal servicio.
    5 people found this review helpful 👍

  • 1/5 Alexander G. 2 years ago on Google
    (Translated by Google) Terrible service, on the weekend, it is the third time that I go and it takes more than 3 hours to attend an area where there are not even several patients, because they are always having refreshments, having lunch or perhaps playing since they always take time to attend. .. (Original) Pésimo servicio, en fin de semana, es la tercera vez que voy y se tardan mas de 3 horas en atendener una área donde ni siquiera hay varios pacientes, por que siempre están refacionando, almorzando o quizá jugando ya que siempre se tardan en atender...
    4 people found this review helpful 👍

  • 1/5 Luis P. 3 years ago on Google
    (Translated by Google) Terrible service one makes an appointment and the doctor does not arrive receptionists are arrogant and abusive since that day I went to consult and they did not want to return the money or make another appointment since as the doctor did not arrive they tell him that they can not do anything And the only thing left to do is to pay another consultation to be treated again, even if they do not attend to him and more patients do the same to him, I do not recommend it at all, since I am low enough in attention 😡😠 (Original) Pésimo servicio uno hace cita y el médico no llega recepcionistas son prepotentes y abusivas ya que ese día fui a consultar y no me quisieron devolver el dinero y ni hacer otra cita ya que como el médico no llego le dicen que que ellos no pueden hacer nada y solo queda pagar otra consulta para que lo atiendan de nuevo aunque no lo atiendan y a más pacientes le hacen lo mismos no lo recomiendo para nada ya bajo bastante en atención 😡😠
    4 people found this review helpful 👍

  • 5/5 Sergio J. 5 years ago on Google
    (Translated by Google) I was accompanying my wife for 3 days of hospitalization for cesarean section and I was impressed with the excellent service, it was better than I expected and that I consider myself someone very demanding. The price is cheap too, I recommend it. (Original) Estuve acompañando a mi esposa 3 dias de hospitalización por cesárea y quedé impresionado con el excelente servicio, fué mejor de lo que esperé y eso que me considero alguien muy exigente. El precio es barato también, lo recomiendo.
    3 people found this review helpful 👍

  • 1/5 Delmi Azucena Cruz S. 2 years ago on Google
    (Translated by Google) Bad experience, I brought my mother to do some tests, one of them gave her the Pap smear, they gave her the delivery date in the box of September 30 and when we came to pick it up it turns out that they did not have the results, they had us waiting for 2 hours and we asked and they told us wait 15 minutes and nothing very bad attention (Original) Mala experiencia traje a mi mamá hacerle unos exámenes uno de ellos el Papanicolau le dieron fecha de entrega en caja del 30 de septiembre y cuando venimos a recogerlo resulta que no tenían los resultados, nos tuvieron 2 horas esperando y preguntábamos y nos decían espere 15 minutos y nada muy mala atención
    3 people found this review helpful 👍

  • 5/5 MARISOL P. 6 years ago on Google
    (Translated by Google) Very good attention ... from all the staff ... but the security girl takes all 5 stars .... very friendly and super informed about everything .... (Original) Muy buena atención... de todo el personal... pero la chica de seguridad se lleva las 5 estrellas.... muy amable y súper informada de todo....
    3 people found this review helpful 👍

  • 5/5 mrenee p. 5 years ago on Google
    (Translated by Google) Super good attention. All thanks to God it has been a good experience. My whole family carries their checkup. In these facilities. (Original) Super buena atencion. Todo gracias a Dios a sido una buena experiencia . Toda mi familia lleva su chequeo . En estas instalaciones .
    3 people found this review helpful 👍

  • 2/5 yessica yesenia ramirez r. 1 year ago on Google
    (Translated by Google) Too bad they offer a service and don't have staff to fulfill it. improve care (Original) Que mal que ofrezcan un servicio y no tengan personal para cumplirlo. Mejorar atención
    2 people found this review helpful 👍

  • 1/5 Jose S. 2 years ago on Google
    (Translated by Google) I went for a swab they take a long time to send the results, in other places they only wait 20 minutes, they do not answer calls 👎 (Original) Fui por un hisopado tardan mucho en enviar los resultados, en otros lugares nada más se espera 20 minutos, no responden las llamadas 👎
    2 people found this review helpful 👍

  • 5/5 Gus S. 7 years ago on Google
    (Translated by Google) It's Very Bun Hospital! As far as I am concerned, I was treated with great respect! 👌👌👌👌 (Original) Es Muy Bun Hospital! En lo que a mi Cabe me Trataron con mucho respeto! 👌👌👌👌
    2 people found this review helpful 👍

  • 5/5 Fernando DJ RIKO V. 7 years ago on Google
    (Translated by Google) A pleasant service and you are always greeted with a smile. (Original) Un servicio agradable y siempre te reciben con una sonrisa..
    2 people found this review helpful 👍

  • 5/5 Leticia S. 4 months ago on Google • 14 reviews
    Muy buena atención de parte de todo el personal 🤝🏼

  • 2/5 Rita C. 3 months ago on Google • 12 reviews New
    La información brindada por teléfono no es la misma información que hay en el centro. Llamar es una pérdida de tiempo, porque dan información errónea y al llegar al lugar es otra cosa.

  • 5/5 Irma V. 6 months ago on Google • 11 reviews
    Un lugar con mucha higiene y el personal amable

  • 5/5 Irene C. 5 years ago on Google
    (Translated by Google) These five stars is for the excellent service they provide, the doctors are highly confident and very successful thanks for worrying about the health of other people. (Original) Estas cinco estrellas es por el excelente servicio que prestan, los doctores son de alta confianza y muy acertados gracias por preocuparse por la salud de las demas personas.
    1 person found this review helpful 👍

  • 5/5 Edma “LAhayde” d. 1 year ago on Google
    (Translated by Google) Attention, kindness, good maintenance of the facilities (Original) Atención, amabilidad,buen mantenimiento de las instalaciones
    1 person found this review helpful 👍

  • 3/5 Jaky G. 10 years ago on Google
    (Translated by Google) good medical care (Original) Buena atención médica
    1 person found this review helpful 👍

  • 5/5 Ricardo G. 6 years ago on Google
    (Translated by Google) Excellent attention, and the prices are quite accessible. (Original) Excelente atención, y los precios son bastante accesibles.
    1 person found this review helpful 👍

  • 1/5 Fernando C. 3 years ago on Google
    (Translated by Google) Call more than 10 times and no one answers the phone (Original) Llame más de 10 veces y nadie responde el teléfono
    1 person found this review helpful 👍

  • 5/5 Sandra R. 1 year ago on Google
    (Translated by Google) They give you good information about what you ask and very good attention (Original) Le dan buena información sobre lo que uno pregunta y la atención muy buena
    1 person found this review helpful 👍

  • 5/5 Florecita de G. 4 years ago on Google
    (Translated by Google) Everyone's attention is excellent, congratulations !! (Original) La atención de todos es excelente, Felicitaciones!!
    1 person found this review helpful 👍

  • 5/5 Oscar Alfonso Gonzalez P. 5 years ago on Google
    (Translated by Google) Excellent service (Original) Excelente servicio
    1 person found this review helpful 👍

  • 5/5 Diego De L. 4 years ago on Google
    (Translated by Google) Good service, clean, fast and excellent service (Original) Buena atención, limpio, rápido y excelente servicio
    1 person found this review helpful 👍

  • 5/5 Jhenny M. 5 months ago on Google • 3 reviews
    Enverdad muy, pero muy conforme y feliz de la atención del personal...Que bueno que existe este Hospital para el pueblo porque son muy responsables y serio, me encanto mucho el lugar y la atención del cirugano y el personal....TENDIERON SUPER BIEN A MI HIJA ADOLECENTE Y MUY PROFECIONAL EL DOCTOR MIS RESPETOS 👏 GRACIAS APROFAM 🙏

  • 4/5 Patricia S. 1 year ago on Google
    (Translated by Google) The medical services are excellent, but the sanitary services leave much to be desired, the restriction on admission is useless if the restrooms are not kept clean. (Original) Los servicios médicos son excelentes, pero los servicios sanitarios dejan mucho que desear, de nada sirve la restricción en el ingreso si no mantienen limpios los sanitarios.

  • 5/5 Daylinn Giselle A. 2 years ago on Google
    (Translated by Google) Dr. Félix was very kind excellent gynecologist 🥳🥳🥳🥳 excellent service and very friendly (Original) El doctor Félix fue muy amable excelente ginecólogo 🥳🥳🥳🥳 excelente servicio y muy amable

  • 5/5 Alexia R. 1 year ago on Google
    (Translated by Google) A place with very affordable prices and very tidy! (Original) Un lugar con precios muy accesibles y muy ordenado!

  • 4/5 Flor del Rocio Gabriela Vasquez C. 4 years ago on Google
    (Translated by Google) Very good (Original) Muy bueno

  • 1/5 Wilson R. 6 years ago on Google
    (Translated by Google) To pay the bill, when your patient is discharged, the cashier says that it takes 45 minutes for each file. In this case you have 4, I have to wait 3 hours to pay. It's not fair? parking is not free to start. I wrote to WhatsApp and they did not solve anything for me. (Original) Para pagar la cuenta, cuando le dan de alta a tu paciente, dice el cajero que son 45 minutos que tarda por cada expediente. En este caso tiene 4 tengo que esperar 3 horas para pagar. No es justo? el parqueo no es gratis para empezar. Escribí al WhatsApp y no me resolvieron nada.

  • 5/5 Jose B. 3 years ago on Google
    (Translated by Google) Excellent atention. Favorable and orderly prices. (Original) Muy buena atención. Precios favorables y ordenado.

  • 4/5 Giancarlo Batres R. 6 years ago on Google
    (Translated by Google) Efficient. (Original) Eficientes.

  • 5/5 Leticia De I. 5 years ago on Google
    (Translated by Google) If they open sunday ono (Original) Si abren los domingo ono

  • 5/5 Renata E. 5 years ago on Google
    (Translated by Google) Excellent services and doctors. (Original) Excelentes servicios y médicos.

  • 5/5 Karla M. 5 years ago on Google
    (Translated by Google) Excellent (Original) Excelente

  • 5/5 Heydy R. 5 years ago on Google
    (Translated by Google) It is a hospital with friendly staff, good specialists, very good devices and excellent laboratory (Original) Es un hospital con personal amable, buenos especialistas, muy buenos aparatos y Excelente laboratorio

  • 5/5 peckim2cas 4 years ago on Google
    (Translated by Google) I know that APROFAM is very good for the Guatemalan family ... (Original) Sé que APROFAM es muy bueno para la familia guatemalteca...

  • 5/5 Melany G. 4 years ago on Google
    (Translated by Google) I love the attention, comfortable prices and security !!! (Original) Me encanta la atencion, precios comodos y seguridad!!!

  • 5/5 Blanqui G. 3 years ago on Google
    (Translated by Google) I really liked the service, thanks for everything (Original) Me gustó mucho el servicio, gracias por todo

  • 5/5 Mark H. 6 years ago on Google
    (Translated by Google) Good care and experienced doctors (Original) Buena atención y médicos con experiencia

  • 1/5 Ana H. 1 year ago on Google • 1 review
    Good afternoon, I have been and they have treated me very well...for today I want to know until what hours they are open for ultrasounds
    1 person found this review helpful 👍

  • 1/5 Brenda M. 3 months ago on Google • 2 reviews New
    El día de hoy por la mañana fui a una consulta, pase a cancelar las personas que me antedieron para pagar mi consulta muy amables pero la enfermera que me atendió para tomar mi presión fue muy grosera ya que yo presentaba mucho dolor de cintura y no me quiso ayudar a levantarme de cama creo que deberían de tener personal que si quieres trabajar ya que no es de regalado el servicio


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