I’m not a person to write reviews, but this company is awful and tried to scam my father We rented a car through Priceline the plan was to arrive to Guatemala and pick up the car already paid for through here we arrived and as my father was signing papers the guy at the reception told him he had to give a deposit of $600.00 usd and it had to be paid via credit card upon the return of the car the funds will be refunded between 3-4 business days Not even in the US they ask for that amount my father was also being charged on top of that over $300.00 USD (mind me they only wanted USD) that amount was for insurance that had already been paid for through Priceline. As I overheard and saw my dad pull out his wallet I stepped in and asked the guy to cancel everything I was going to contact Priceline and have our money refunded and called enterprise the agency through the airport and was going to pick up a car the next day for reasonable pricing the guy called someone and then came out and told us we can take the car with no further payment (why was that? ) they wanted to scam my father ! I cannot forget the customer service AWFUL ! The guy at the reception was very rude would talk over me and would not let me finish what I had to say with out him telling me otherwise After a long flight tiring that was the last thing we wanted to deal with my dad took the car but did not give any information such as his credit card Be aware that people renting from US they see a $$ sign in our eyes it’s the worst that you can’t even take a trip to your country without people trying to scam you

Por favor por lo que mas quieran no renten con estos aprovechados. Si quieren que le hagan cargos injustificados a su tarjeta rente aqui. El tipo Henry de front counter es un pesado y uno llamado Sergio Perez Villatoro es de cuidar pues miente mucho. Invierta un poco mas, pero rente con las companias mas seguras como Hertz, Alamo, o Avis. Please stay away from this company. If you want unjustified charges to your credit card this is the place. There is a guy name Henry at the front counter who is very rude and have no customer service skills at all. There is another guy named Sergio Perez Villatoro who is a liar and would no use honesty at all. Do yourself a favor and invest a bit more with better rental car companies like Hertz, Alamo, or Avis.

They gave me a car with a plastic bag as a brake fluid cap. The car was all scratched and when you braked, the front part moved a lot. Very unsafe car in mechanical matters and the last straw was that instead of giving me compensation for the condition of the vehicle. A small tire plug was lost and they charged me Q150 as an Agency plug.

The daily cost is affordable but the deposit is high, the vehicle is half a life sedan, not luxury, economical. Too bad an unsafe area. We were attacked when leaving the place, and by chance the security guard was not at the door today.🙄

After 12 months of having a balance in favor of a service that I had paid them for 1 year and for which at the time they did not feel like giving it away saying that they did not have coverage for the country I was going to, in which they extended me a letter from his own manager Byron Mendoza, I showed up at the agency today, December 10, 2023, saying that I need to rent a vehicle for one day, which is not even a third of what they owe me, their original amount was Q2, 300.00 and it turns out that Byron Mendoza himself tells me, the person who gave me and signed the letter that NO, YOU CANNOT RENT THE VEHICLE, the same person who is the manager and who signed the letter who remembers the subject perfectly tells me that You have to notify and consult with a secretary hahaha to see whether or not you can rent a vehicle and a service that they already received that money 1 year ago. Please RENT CARS FROM GUATEMALA, they deny me a service for which they assured to reimburse for which I ALREADY PAID! For a year now, it is something illogical, gentlemen, respond or refund that money, you are refusing to provide a service that has already been paid for, what would happen if it were the other way around. Be a little logical and comply with what you yourselves stated, extended and took responsibility for in writing. It can't be that they want to see someone's face as a fool. Fatal, fatal, fatal service, fatal commitment, fatal as a business, fatal as a company.

Bad experience when renting a vehicle. We made the TOTAL payment for the vehicle rental at the office at the La Aurora airport, Guatemala and the day we returned the vehicle (8 days later) the person in charge of the office at that time told us that he was going to charge us $100 because he made them That amount of money is missing... we asked them for security videos of the moment where the payment was made and they refused to show the videos... that money was lost in the hands of their staff and we as tourists had to pay more for it... simply a THEFT... TERRIBLE SERVICE WITH TOURISTS... on our part we would never recommend anyone to rent vehicles with this company

Bad experience when delivering the vehicle. I am not going to comment on the conditions of the delivery of the vehicle because otherwise the comment will be very long. On the day it was rented, Sunday, December 24 at 8am, the total amount was paid in cash (dollars), however when it arrived on the delivery day, December 31 at 4:15pm, they came out charging 100 dollars more for supposedly missing the day of payment. Never, ever, in any Rent a Car, will they give a client a vehicle without canceling the rental. Without shame, that money that was given to them passed through two different hands in the company's staff, who knows what they did with that money. I don't know if the owner is aware, because they don't want to give the owner's number, but if you read this, you will know very well about the people who work at the Aurora Airport office. That day they were asked for the video from the cameras and they did not want to give it, they were told to call the owner and they did not want to do it either. BE MORE SERIOUS WITH CUSTOMERS, THEY TAKE ADVANTAGE OF TOURISM.

The prices were fair and the staff was amazingly friendly. All anxious to help you in good but limited English.

Good customer service. The price is very reasonable .

Good place to get a rental, wide selection of vehicles. Courteous and profesional personnel. Vehicles are almost new so there’s no issue with getting old vehicles. They have different places where to pick up/drop off vehicle inside the city and on the airport also.

Great

(Translated by Google) The welcome in this agency is very friendly. The car they gave me didn't suit me. They exchanged it with me without any problem or discussion. I made the reservation on a specialized site. Having extended the rental, it was with surprise that I paid significantly less than through the intermediary. So, do not hesitate to ask them directly ... (Original) L'accueil, dans cette agence, est très sympathique. La voiture qu'ils m'ont attribuée ne m'a pas convenu. Ils me l'ont échangée sans aucun problème, ni discussion. J'ai effectué la réservation sur un site spécialisé. Ayant prolongé la location, c'est avec surprise que j'ai payé nettement moins cher que par l'intermédiaire. Donc, il ne faut pas hésiter à les solliciter directement...

(Translated by Google) There were no vehicles available, I guess because of the dates (December 29). We found a vehicle at the airport branch, apparently there is no communication between the different branches. Parking is small, almost impossible to enter. (Original) No había vehículos disponibles, supongo que por las fechas (29 de diciembre). Encontramos un vehículo en la sucursal del aeropuerto, al parecer no hay comunicación entre las distintas sucursales. El parqueo es reducido, casi imposible de entrar.

(Translated by Google) They are the maximum good attention and there are always different cars with good prices !! (Original) Son lo Máximo buena Atención y siempre hay diferentes Carros con buenos precios!!

(Translated by Google) Excellent service and attention, variety of vehicles at an affordable price (Original) Excelente servicio y atención, variedad de vehículos a precio accesible

(Translated by Google) Terrible service, wait 1 hour because they did not have the car ready and they do not give any explanation (Original) Pesimo servicio, espere 1 hora porque no tenian preparado el carro y no dan ninguna explicación

(Translated by Google) Very good attention and recent model vehicles, good rental price (Original) Muy buena atención y los vehículos de modelo reciente, buen precio de alquiler

(Translated by Google) Good service, excellent facilities, diverse range of vehicles. (Original) Buen servicio, excelente instalaciones, diversa gama de vehículos.

(Translated by Google) The attention is very good and they provide a good service (Original) La atención es muy buena y le brindan un buen servicio