I am deeply disappointed and frustrated with the abysmal experience I had with Michael Hill. I purchased an engagement ring from them, but the band was disturbingly thin and when I had it sized, they did a terrible job and the band broke. This is completely unacceptable for a company that claims to provide high-quality jewelry. I cannot express enough how let down I felt with the terrible customer service I received from Michael Hill, especially considering how much money I spent on this ring. My experience with this company was nothing but negative and it's unacceptable that I received such poor quality product and service. I strongly advise anyone considering Michael Hill to be extremely cautious as they are not trustworthy. It's a shame that they do not stand behind their products and do not provide good customer service, especially considering the amount of money they charge for their items. I highly discourage anyone from purchasing from this company as they simply do not deliver on their promises.

tried get information about an engagement ring and ended up chatting with an agent in Australia who disconnected me..next agent was also Australian..said company is from there and can't talk to Canadian..😡

Poor Customer Service. Received a call to pick up an order on a Friday. Got there the next day (Saturday), only to be told that the order has not arrived! Why waste time to come up when it's not there yet?? Attendants were not even willing to look further. No empathy.

When my mother dropped off her broken necklace for repair, micheal hill told her it would be 2 weeks for return. She have her cell number as well. After 3 weeks, she hasn’t received a call, so I called them. The lady says it came in with a note stating they called us for pick up, which didn’t happen. My mother has not received a phone call nor a voice message. Once we picked it up, it was written on the invoice a fake cell number. It started with 040. Of course they couldn’t get a hold of her. Who in Canada has a area code of 040? I feel this business tried putting the blame on my mother as she supposedly didn’t answer the phone call, which didn’t happen. This business (I feel) isn’t accountable I rather hear them say, they made a mistake and they are sorry. We literally could have been waiting for years without knowing that it was ready. Never shopping at this place again and I will be passing my experience to others as well.

I was extremely nervous when looking for a jeweler to repair my mother's engagement ring (more than 62 years old). I talked at length with Keith Mitchell at Michael Hill and brought the ring to him to look at. After sitting with Keith, and having him look at the ring, surprising me by things he knew about it just by the markings on it - not things I knew and told him, I realised I found the right place and jeweler to repair my mother's ring. I got it back a week sooner than expected, and they did an AMAZING job. It's the most beautiful I've ever seen the ring. If you really care about your jewelry, and want QUALITY work, or pieces; then Michael Hill is the place to go. Michael Hill is now my go-to jewelry store.

A friend got some earring and the store forgot to remove the sale price. REFUSED to let it go at that price. Charged full price. Not acceptable! Fought for it but still refused!!! Terrible service!!

Sandy who helped us was amazing and friendly. We were last minute shopping for a wedding ring and she was able to help find a ring in stock that looked great and fitted. Would defiantly recommend stopping by. Never know if you might get lucky finding something that works. Thanks for the great experience!

Good visit today, nice staff who took the time to answer my questions about rings.

Took 40 minutes just to pick up my reserved order, even though I was the only person in the store. The receipts were "transferring to different systems"... Then after I finally got the necklace they didn't give me the discount that they were very well aware their was. So I had to show them that it was indeed on sale for the second time before they would reduce the price. Pretty scummy customer service if you ask me and I'm usually not hard to please

I think it was the attitude of the nice women that were in the store. They made it exciting for me because I was excited to buy my ring, but they were also excited for me.

I went to purchase a chain for the first time last week. I had very little knowledge of jewlery and Keith was able to help me out and educate me on many different options that best suited what I was looking for. I love the chain so far, the quality and craft of it is great. Thanks Keith!

Selina was Fantastic. The clip on my chain had broke, and she had it resolved in no time. Great place, even when I didn't even purchase anything, they treated me as if I was a Buying customer. Price for the repair was a bit high, but the price of gold right now is so highh, and me being impatient, I just wanted my chain fixed lol. Thanks so much to the great staff at MH, and I'm very satisfied with the work that was done.

Michael Hill is our go-to jewelry store (not that it is a FREQUENT go-to... but, like, when the need for sparkling things arises). Super thrilled with a recent purchase of necklace and earrings set - exactly what I wanted and was on clearance (always a bonus to me)

I took a $2500 ring in to get engraved and was given a price of $100— the ring was sent away and I received a call a week later saying the price would be $300.

I purchased a bracelet for my partner at a Michael Hill store in Halifax. we went away and I needed to return the bracelet after we got back, however they wouldn’t accept because it was over the 30 day policy by 5 days. This is the first time I’ve bought jewelry from Michael Hill and expected better customer service. The policy wasn’t communicated to me at the time of purchase and I didn’t read up on the fine print on my e-receipt afterwards, which I realize is on me. That said, it’s 5 days beyond, not several months. They wouldn’t even let me exchange. I respect that companies need to protect their interests, but the inflexibility and cold customer service were below expectations. I caution others to be aware of the long list of terms and conditions at purchase - in my experience their customer service wasn’t reasonable. They certainly aren’t in step with other jewellers who I’ve bought from in the past.

Lovely staff and great service, but the jewelry quality is not good. I've had 1 item repaired three times (once because it wasn't done properly the first time) and another item replaced because of a 'defect' - the pearl fell off. Never have I had such issues with jewelry purchased elsewhere. It may be a coincidence that both my pieces from this store are duds, maybe this is why they offer a good 'protection' plan.

Bought a little chain link bracelet here. Had it repaired twice without issue because of the care plan I purchased. Great service as always from the classy woman behind the counter (not in pictures).

After visiting three other jewelers In the mall and not even being acknowledged, I wandered into Michael Hill. I was instantly met with a employee by the name of Ben. He was a pleasure to work with, he was very down to earth, friendly and informative. I will definitely be shopping with ben again.