1/5 Kimberly R. 1 year ago on Google
We
arrived-
reservations
well
in
advance
for
a
wedding
.
We
had
to
be
moved
-
first
room
had
bad
hot
water-
lukewarm
at
best.
The
beds
were
not
on
anything
but
a
metal
frame
that
was
too
big
for
the
bed.
When
we
complained
they
offered
to
fix
it...
I
expect
hot
water
when
I
check
into
a
hotel.
Two
days
later
they
offer
to
move
us
to
a
room
where
the
tub
works
great.
Except
it
didn't.
The
tub
would
not
stop
up.
Elan
offered
to
cut
us
a
deal
for
our
debacle.
We
were
to
come
see
him
the
next
day.
We
did.
He
comped
our
dog
fee
of
$60.
One
point
we
called
for
the
room
and
they
yelled
at
us
over
the
phone,
but
when
you
walked
down
to
the
desk
the
attitude
changed.
Elan
didn't
want
a
bad
review
because-
"
this
place
is
a
mess
and
the
staff
is
bad.
They
don't
listen
and
I
am
trying
to
get
them
better.
I've
only
been
hotel
manager
for
2
weeks.
"
this
place-
sucked.
They
were
rude,
the
rooms
basic
but
not
even
working
properly,
they
double
booked
rooms
so
they
couldn't
upgrade
us
or
move
us
a
3rd
time
.
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