First I will begin by saying how I have been a regular customer of this hotel for over 3 years now, and this is the first time I have come cross this situation. I just came here today to attend the bowling area and I must say how greatly disappointed I am with the experience. My husband and I, were misinformed by the staff regarding the prices for the games, as well as what was included in the price at the entrance. The lady at the reception explained to us a completely different thing than the one we we explained my the staff when we were about to pay in the bowling area. Then, when we attempted to explain to the supervisor the situation to understand where the miscommunication came from, the supervisor proceeded to treat us like they had already explained everything to us, completely dismissing our concerns showing no empathy for the situation. The supervisor overall was very unhelpful and finally just dismissed us saying how we were the ones that did not understand ( basically if you don't like it, it's not my fault). Then after all the bad experience and poor service by the staff, the asked us for a "service fee” right before leaving, like they deserve anything else than a complaint, which I will be filling tomorrow with the manager.

Nice hotel.. the room balcony had several places where it was dripping lots of water through the ceiling! Making it impossible to sit in the chair without getting splashed! Room itself was ok. Having the spare bed literally against the AC box vents

Nice hotel with some parts who need to be improved. It happened to us to have demagnetized keys twice (not a big deal). Rooms aren't new (actually, seems old), but they do have nice beds, nice air conditioner (split, not that noisy) and a locker. Staff is kind of friendly. The hotel has a nice pool and a pizzeria attached to it (which I didn't tried, i'm on a diet). Also has a small shop who sells from sunblockers to alcohol. The breakfast is included and has a nice variety of food to try including a eggs made on the spot. For sure is not a luxury hotel, but it does the job on staying by a nice price with no worries. Downside: is near nowhere. Doesn't have taxis regularly around the hotel. It's far away from downtown (7 km) as is far away from fancy Miramar neighborhood (4 km). You will need taxis for both sides or 1 h walk to Miramar.

never live such poor，shabby，and expensive hotel. 185 cuc per night（190 us dollar，264 ca dollar）......👎🏼👎🏼👎🏼🖕🖕🖕😾😾😾

Reasonable price, restaurant and bar, pool, taxis available, ample parking, central location.

This Hotel is lively and fun galore, it has a swimming pool that's open to the public, a bolero, a bar and cafeteria, the prices in Cuban CUC's there's also a Pizzeria and a small stores (clothing and necessities). There is never a dull moment at this Hotel, as it is also situated in a safe area with police officials in the area, and the hotel security are also very vigilant. The WiFi connection is not free you have to buy a WiFi card with different denominations. The hotel serves a three course buffet meal (breakfast, lunch and supper). The rooms are not bad and very colourful, there's limited double beds and the rest are two single beds per room. The hotel staff are friendly and helpful and Spanish is a recommendation and goes a long way, some of the reception staff can speak English. Generally the atmosphere is nice and the people are friendly, but be careful with money in the public eye. Cuba is relatively safe and prices are regulated.

It's a nice hotel but a bit far from downtown Havana

The location is wrong. The other "Hotel Kohly" is the correct

Unless the focus of your trip is the Tropicana nightclub, or the Canadian Embassy, you will find the location a significant problem. It is far from Old Havana or from any of the amenities of Vedado and Miramar. Expect to pay 50 CUC a day for taxis. The hotel has a nice pool and bar. It was my impression on my stay that security is lax, and that there were uninvited guests (if you know what I mean).

Good place as basis to trip around Habana.

This hotel is very nice. The food is very delicious.

No aircon basic room

The worste managed hotel

Nice place

Great hotel

The employees here are mean, except the cleaners.

Excellent neighborhood with restaurants that are nearby. Very safe and walkable.

Awful! Rude staff. Bad location. Ugly room. Expensive — Are we supposed to pay for the cockroaches?!

Has good look. Did not stay to sleep but TransGaviota services there are excellent!

A motel not a hotel

Very good hotel if you want to visit something in the neighborhood, for example Habana. We enjoyed our stay. It was nice and clean there was a good working AC on the breakfast was very good!!

We stay here in the hall and at the restaurant. We were waiting for a car and we needed wifi access. These is the best place to have a good wifi access in Havana for us. We did not sleep here. The restaurant was nice. Beautiful swimming pool.

It's okay we head diner there

-2 Sterne. Eine Nacht aufgrund einer Rundreise zubringen müssen. Schmuddelig, Käferbefall im Speisesaal, Personal lustlos.