Gorgeous hotel surrounded by countryside of near unmatched beauty. All staff were polite and friendly, and cannot be faulted in that regard. All areas were exceptionally clean. Some minor criticisms. Cooked breakfast was very small, exacerbated by the tiniest pot of beans you've seen in a while, dwarfed by a huge plate. I would feel very hard done by if paying full price for the meal. Café in the spa area is not open until 10am so cannot use this facility during all hours that the spa is open. Aromatherapy room seemed to be broken? Cold with very little fragrance. Definitely feels like the indoor spa area is also missing a proper jacuzzi to match the extremely high standard set in other aspects of the spa. The hotel provides robes for use of the spa, of which one was missing a loop, and the other had a hole in the pocket. Would likely stay again, but with tempered expectations.

This is an excellent hotel. Beautiful, spotlessly clean and in the perfect Buxton location. The great pool (which is a decent size and very warm) makes the hotel surprisingly kid friendly. Breakfasts are much better than your normal hotel. We'll be coming back.

Came here for an anniversary treat. We went for the afternoon tea and spa. The spa was wonderful. We tried all the facilities and the rooftop pool was a must. But the afternoon tea was awful! The sandwiches were ice cold from being in the fridge for too long. The plain scones were like biscuits, rock hard and hard to cut. There were two square pastries with creme pat and strawberries, one of which was fine, the other was soggy and inedible. There were two small cakes with buttercream that were both stale. As we were leaving, we expressed all of this to a woman in the reception area, she was very apologetic and said that all the managers had gone home for the day but would I like someone to call me the following day. I agreed. But 5 days on and they still haven't bothered to call me. For the price of going, I expected a lot better service and better food

Just had a perfect short stay. We really enjoyed the whole experience. Our room was lovely, spacious, scrupulously clean, and had a lovely feel to it. We had dinner and breakfast which were both great, the dinner menu was unusual with so many lovely sounding dishes that choosing what to have was difficult (but in a good way!). The spa facilities were the best I've ever experienced. Most outstanding of all was the people. All staff were welcoming, efficient and managed the right blend of friendliness and professional competence every time. Everything from the check in onwards just made the whole experience relaxing. We will be back soon, thank you.

Very expensive coffee, £4.00 for a cup, and worth every penny. What and oasis of calm and civility. Exquisite decor, remarkably polite, clean and pleasant staff. Efficient service, comfortable seating, classical music, very low volume, but adds character. The whole bar area is impeccable and it is obvious that meticulous planning has gone into the design to keep it in character, and standard, with the building. Well done to the renovation team and management.

Spa leisure facilities great Restaurant understaffed very long wait for breakfast Due to the time breakfast takes and the stress of watching the staff we chose to eat at no6 round the corner At the spa cafe I ordered a cheese sandwich only to be told 5 minutes later that i would need to go to the bar to order it and carry it up my self 🤷‍♀️ The girls in the bar are amazing working so hard Not something I could say about the management Paid for secure parking and my car was left outside Reason given youths gathering around the secure parking and the female attendant refused to take the cars so left them in the front £40 wow I did get a refund eventually But all I can say is the facilities are great needs better management . When the weddings slow down in winter the place will be Almost empty Regular visitors should be looked after !!

The spa is well equipped and clean. The rooms were comfortable, quiet and large - we had a nice view onto the crescent. The decor throughout feels very like a chain-hotel, and the service at breakfast was quite slow and confused. Overall, it's a nice hotel and we enjoyed the spa, but it is quite far from a special, 5* experience and so doesn't quite cut it for value for money.

Buxton is wonderful and the hotel is stunning. We stayed in a suite, which was lovely. There were just a few things that weren't right with the service. When we checked in, we weren't told where anything was: where breakfast was, the bar or even the spa. We didn't know if there was room service or have any other info than our room number. They kept confusing how long we were staying for (we hadn't changed anything from the original booking) and as such, when I rang down on the last day for my car, I was told it was waiting outside for me. It wasn't. It felt like the staff were a little under trained and inexperienced. The other surprising thing was that everything was fully booked at the spa - even though the spa was empty. Perhaps understaffing is the issue? We didn't mind as we didn't book in advance. But I only saw one person go in the mud baths even though they were fully booked for our entire four day stay. All in all, we would return, but it would be nice to feel a bit more like a guest rather than someone renting a room.

Spa was amazing with lots of different pools and treatment rooms plus a collection of saunas and steam rooms. Outdoor/indoor pool was my favourite, lovely warm water even on a cold evening. We were in attic rooms which were nicely decorated though the roof in the eaves was a bit low. Shower was great, very powerful and hot. Valet parking which was nice touch.

Absolutely amazing experience from start to finish. Everything and more was offered to us during our stay for my partners birthday. We were both blown away by the fact we had a bottle of prosecco in our room supplied by the hotel with a note from the general manager saying happy birthday. The whole experience from dropping the car off for valet parking which was lovely, we had a great introduction to the hotel, going for a swim in the spa and using all the facilities was amazing. Our room blew us away and in the morning breakfast was perfect for our needs they couldn't do anymore for us. After breakfast our car was back outside the hotel ready for us to leave without having to ask.

We were disappointed, we were bought a night here by our children , we wanted to use the spa , but as we couldn’t check in until 3 & you need your room card to get in the spa , & the spa closed at 8 , we didn’t have much time . Then you have to be out your room for 11am next day , so couldn’t use it then either. Had a treatment in spa & not sure if it was because it was close to there home time , I had Indian head massage , the bed heated blanket was broke , they left the lights on & there was no music on . Not the experience I give to my clients . However, staff in hotel were pleasant , breakfast was lovely ! Room was lovely, however they didn’t empty the bathroom bin & with having ladies personal hygiene products in , not pleasant . Great location

5* prices but not 5* food. Dined at the restaurant on Saturday 10 September. Ordered rare venison - although the venison was delivered well done. Upon querying this with the waiter we were informed that ‘this is how it is cooked’. White wine we ordered was served at room temperature. Staff were lovely, but unfortunately the food did not justify the price tag.

A must stay. We absolutely enjoyed everything related to the hotel and the spa. Hotel: 5 star Staff: 5 star. Friendly, welcoming, and helpful. Always smiling Service: 5 star Atmosphere: 5 star Car park: 2 star. £25 for valet parking which only starts from 3pm when you check-in Check-in: 2 star. Quite late to check-in when you want to use the spa during your stay over. Spa: 5 star. Just needs a jacuzzi Hot stone massage: 5 star Breakfast: 5 star If you don't eat dinner at the hotel, you'll have to book in advance at the restaurants nearby the hotel.

Visited for the spa and for a bar meal. All excellent. The hotel has been refurbished very well. The bar area felt like a gentlemen's club. I did try to remove my wife to make it more authentic but she didn't agree. Spa very good.

We had a warm and attentive welcome. All staff were friendly and approachable. Rooms were clean and nicely decorated with lovely Penthalogans products in the bathroom. The spa was fairly big with lots of optional facilities. Unfortunately there was a couple that were out of action but that didn’t matter too much as there was lots of alternatives. All in all I found this hotel good value for money and I would visit again.

A totally delightful experience. We stayed 3 nights, enjoyed multiple spa treatments and dined in the restaurant for breakfast and evening meal. I cannot imagine a more enjoyable place to stay. Buxton is lovely, top Peak District attractions accessible by enjoyable short and scenic drives. I really hope we get an opportunity to return. The hospitality is first rate. Thoroughly recommended.

We were here recently to celebrate getting married. We stayed one night in an attic room which was perfect for a short stay. Characterful and cosy. If you were planning on staying for an extended period though (or wanted a king size bed), I’d consider one of the other rooms. The facilities at the spa were excellent and left us feeling truly relaxed after the wedding. In addition, the staff were lovely and the complimentary bottle of Prosecco that we received to congratulate us on our wedding was much appreciated.

My sister and I just came back from a girly spa weekend at Buxton Ensana. First of all, the website is poorly designed and so difficult to navigate (find a menu, spa menu, make a booking).. Second of all- there is no onsite parking! You would think that paying such money for one night, parking would be included. They offered a valeted parking for £25per night or park for free on nearby streets (impossible to find any spot). Thirdly - the entrance is pretty much invisible! Tiny sign is not enough. Customer service is very poor. We were greeted by a female who struggled to even make an eye contact! They are very understaffed, staff struggles to make any kind of contact or have a social interaction which, once again, is very strange. Spa facilities were decent, but my treatment room was fully lit, with a massive window and no blinds in place. This significantly impacted my experience during the bespoke massage. I've never had a massage in a bright room! No music, no scents and bright light. Did not feel relaxing at all!! On top of it, the massage bed (room 4 I believe) that was wobbling side to side with every stroke... Massive disappointment!! Fire alarm going up 3 times after 11pm was yet another experience.. with minimal to no explanation to worried and annoyed customers, whilst staff was busy talking on the phone instead of reassuring those gathered in the reception. Morning staff had no handover so they're were surprised to hear what happened, total joke. Our room was beautiful, spacious and clean with a gorgeous bathroom. The mattress was so extremely soft and dipped in the middle, very disappointing. Beautiful decor throughout. Morning staff struggling to manage a few tables at breakfast, which was disappointing to see. Breakfast was nice. We didn't dine in the hotel otherwise, so cannot comment on other food. Lastly, the noise outside caused by the staff of neighbouring restaurants was ridiculous...ear plugs is w must. Overall, beautiful hotel with a massive potential, but no personal touch and poor service was a letdown.

Spent two nights there, dined in the restaurant and used the spa facilities. I think the efforts of the staff make this a nice place to stay. Everyone from the breakfast staff, spa staff, evening meal staff, front reception and not to forget the cleaners all do a great job and I trust management appreciate this. Enjoyed my breakfast and evening meal, all presented very nice and enough for even my appetite. I am very happy to see this historic building brought tastefully brought back to life.

Absolutely wonderful experience. Lovely staff, rooms great, beds comfortable. The spa is divine - we went mid-week and it was quite quiet, but there is plenty of space with the three pools and multiple saunas/steam rooms anyway. Breakfast was great quality. Really nice atmosphere throughout the lounges, bar and restaurant areas - lots of comfy areas to read a book/have a quiet drink etc. We didn't eat in the restaurant at dinner, but found two restaurants less than 5 minutes walk from the hotel that were both exceptional. Absolutely loved our stay here, couldn't fault it.

This is a must for anyone who wants a bit of luxury and pampering! The hotel itself is stunning, our room was excellent, beautifully decorated with all you need for a luxurious stay. Bed was big and very comfy, I loved the amount of pillows, although the hubby didn’t see the point!! We had a treatment each, hubby had a massage which he said was the best he’s ever had and I had a glow facial, which was so relaxing I’m not ashamed to say I fell asleep!! The spa itself has loads to do, steam rooms and various saunas, the rooftop pool was just fabulous and felt very luxurious on a wet November day. The best bit for me was the thermal pool direct from st Anne’s well- this really surprised me as I wasn’t sure what all the fuss was about but I could have stayed in it all day- it’s safe to say I am a convert to thermal/mineral pools- I felt fabulous after an hour floating around in it… we didn’t have our evening meal there but breakfast was excellent, cooked to order with fresh, quality ingredients. The valet service is a must as parking is not the easiest in Buxton - well worth doing. It was also our belated anniversary celebration and we were greeted with Laurent Perrier champagne on ice in our room, a lovely touch and much appreciated! It is not a cheap stay but for a grade 1 listed building with fabulous amenities I would highly recommend it for that special treat, didn’t want to leave!! Thankyou for a marvellous experience, we will definitely be back!

Stayed for 2 nights to celebrate my birthday. So glad we chose this hotel! From the minute we walked in the door, we were welcomed by friendly and efficient staff and throughout our stay I was consistently impressed with the professionalism of all members of the team who went out of their way to ensure we had all the information we needed. We stayed in a superior Crescent room and it was beautiful, immaculately clean and well-appointed providing a luxurious but extremely comfortable and relaxing place to be. The spa was excellent, lots of space, lots of choice of pools, sauna's, steam rooms, again lovely staff. Can't wait to go back.

Celebrated my birthday with a delightful 3-night stay at this hotel, and I'm thrilled with our choice! From the moment we entered, the friendly and efficient staff made us feel welcome. Throughout our stay, the professionalism of every team member consistently impressed me as they went above and beyond to ensure we had all the information we needed.

Beautiful hotel and spa. Everything about our stay was perfect. We stayed to celebrate my daughters graduation and unfortunately arrived in the evening consequently we didn't have too much time to explore the town or facilities but we aim to return to enjoy this lovely hotel again.

We had a sparkling afternoon tea today and it was lovely. A nice selection of sandwiches and desserts with a glass of bubbly and an array of speciality tea,s and coffee, our server Ann was delightful attentive and efficient and is a credit to your front of house, all other staff were pleasant and attentive. The hotel appears very clean and tidy all staff well presented. What a lovely experience.

Absolutely fantastic. From the moment we entered to the moment we left, friendly helpful staff, the spa suites were amazing and loads of variety, I've never had an Indian head massage before but the young apprentice who did my massage made me feel relaxed and at ease. (First time having anything like this.) The food service was outstanding and we received our meals and drinks in good time, the restaurant was near full and the staff were still attentive to our needs. Will definitely be coming again.

Great place to chill, not very busy during weekdays. Didn’t eat there but they got a nice bar.

Lovely hotel. Relatively recently opened and is sometimes reflected in the staff,(not in a bad way), superb spa/pool etc , comfy beds.👍

Stayed for three nights over the half term. The staff couldn’t do enough for us just fantastic. Breakfast served efficiently and very nice food. Cannot comment on evening meal as fully booked (our fault as we did not book) The rooms comfortable but a little bland, corporate no individuality. Parking a nightmare but believe valet parking soon to be available.

This magnificent hotel is now open with world class restoration to the crescent. As well as the hotel there is the visitor experience. Shows history of crescent 90 minute tour well worth taking in.visitors to hotel please don't miss the history tour. Just tops of any stay in this beautiful restored building special water spas believed to have helped people like Mary queen of Scots with romantics and lot other people. Partially owned by Duke of Derbyshire family. The Buxton water takes 5 thousand years to travel through earth collecting special minerals on way. Please sample the water at the fountain. This is same water that is pumped to Buxton water factory. See the new advert on tv for Buxton water. The fountains

For £370 dinner, bed and breakfast was a bit steep for what was delivered. The attic room was small and cramped and the tea making facilities were on a peer with a cheap B&B in Blackpool. The evening meal was poor. Very limited gluten free options. Bland cauli soup, with tasteless fish and an unnecessarily large Creme brûlée. To top the evening off the we walked into the bar snd were told it was closed at 11pm!!! Why had no one told us this. I’ve given it ok because the building is incredible and the spa is amazing but no plunge pool but even then my teenagers were hungry and the cafe was shut. This is not 5 star service.

Absolutely beautiful place.. well finished to a high quality.. Great experience. Staff couldn't do enough for us.. stay safe guys and thankyou forthe hard work

Can be a 6 star considering the area. The staff need more training for a 5 star hotel.

I've wanted to visit since the spa reopened and my Mum's birthday was the perfect excuse to book a one night stay! Absolutely loved the spa facilities, completely worth getting up at 7am to get the infinity pool to ourselves. Staff were really friendly, the room felt so spacious (we booked the classic room) and opulent. We will definitely be back :)

We celebrated a 50th Birthday at the hotel on Saturday in one of the private function rooms. Everything about the evening was excellent: the staff were absolutely wonderful, the buffet was delicious, the hotel immaculate. Claire-Marie co-ordinated the event, and her team made the party run like clockwork. The room set-up was perfect, and there were always staff on hand who showed professionalism, courtesy, and good humour throughout the evening. Our private bar was serviced brilliantly by William & Co. helping the party into full swing! I cannot speak highly enough of the hotel and staff - thank you for making our party perfect in every way.

My stay at Ensana Buxton Crescent was amazing. The hotel is beautiful and ideally located, within walking distance of many tourist attractions in the city. The room service is excellent and it was always clean and tidy. The food at the hotel was also very good and I had the opportunity to try some delicious local dishes. In addition, the hotel staff is very friendly and was always willing to help me with any needs I had. I would definitely recommend Ensana Buxton Crescent to anyone looking for a high quality hotel in Buxton - it was a wonderful stay and I hope to return one day! Special greetings to Francesca Graham, she is a sweetheart and very kind.

I had a spa day here and it was wonderful with 4 different types of pool and many other steam / sauna rooms. Worth going even if you don't do a treatment as its quality hydrotherapy. The afternoon tea after was nice. Staff were great too and deserve applause.

All the staff are fantastic and friendly, everyone smiling, made our stay all the more special! Unfortunately only stayed one night, definitely extra days/nights are needed! The spa area is really nice and relaxing, again all the staff in there too are wonderful! The restaurant is great, breakfast was perfect, our room was spot on, all in all a fantastic stay and definitely come back soon! Thank you to all the staff for making our stay a great one!

Comfortable stately hotel. Clean beautiful spa. Affordable room with breakfast. I enjoyed my 4 night stay here. The bed and pillows were superb. The only room for improvement was with the restaurant. Though the wait staff worked diligently, either they were short staffed or the place was without a well-established protocol. Breakfast had a few bumps and the evening I arrived exhausted and called room service, I was told there was no room service that evening. But ultimately, I recommend the Ensana Buxton, enjoyed my stay and will return.

Excellent facilities lacking somewhat in the finer details of service. For example no cocktail menu , unable to order toast straight away at breakfast and arriving after breakfast , long wait for food, being told the kitchens are closed despite ordering food before they closed, after ordering dry robes being told to leave the wet ones in the room. All minor details but when a hotel is looking to reach 5 star service the finer details do matter. Staff were all polite and helpful and overall a good stay but with a bit more attention to detail, for the price, it could be a truly amazing experience.

The room and food were lovely but the service was atrocious. Firstly we had a superior room and the coffee provided in the room was cheap instant coffee sachets which tasted awful. We had massage treatments booked late afternoon and the therapist I had was very inexperienced and I can only assume she hadn’t been doing it long but the therapist my husband had he did say was very good and knowledgeable. We had dinner booked for 8.15pm where we were shown to our table, when we sat down my husband noticed lip type marks on both water glasses and on 1 wine glass which had the remains of red wine at the bottom so we asked for them to be replaced. The waiter then brought the wine which we had ordered but no glasses so we had to ask for clean glasses. The wine was then left for us to serve ourselves along with the water. We then received our starters at 9pm along with the bread at the same time!!! Whilst sitting at our table we noticed on both tables either side of us had dirty dishes left on the tables from the previous diners and they were still there when we left. The hotel isn’t cheap to stay there so you would expect a better service than this and definitely more professionalism but this should lead from the managers so the staff will follow along with better training. At breakfast this morning there were only 3 members of staff that showed any professionalism 1 being a tall slim male wearing a mask, a very blonde female who was working along side a dark haired girl which were setting up clean tables by where we were sitting. Unfortunately we won’t be returning.

The hotel architecture and interior here are both incredibly stunning. We did seem to keep getting lost though, as directions aren’t as clear as they could be. The spa is spotless, extremely relaxing and has plenty to choose from with the decor and lighting also slightly different in each pool. There’s not too many staff walking around (it was a Friday afternoon) which to me is nice as together with the background music it actually adds to the overall calming atmosphere. I had a facial which was just over an hour of a few different masks and massages and I felt absolutely amazing when it was finished. We also experienced the salt cave which was intriguing but not as much of an intensely beneficial feeling as the three saunas available. The room was comfortable, very spacious and clean. The restaurant/bar service for lunch, dinner and breakfast was all perfect to me. I would say there needs to be more staff on reception as we had to wait a long time to check out, plus the phone was constantly ringing but not being answered since there was a long queue forming!

On the positive the spa and the building is gorgeous , plus our crescent facing room was incredible. The downsides is really just the service plus the many restrictive rules. At the spa no drinks are allowed by the pools even the rooftop pool, you can’t use the pool after you check out at 11am. There isn’t any parking ( £20 valet parking) included. We had a £50 dining credit - we used it on food and drink in the bar - on check out they tried to charge us for the drinks as apparently literally Only the food was allowed to be used for - daft mindset as you don’t eat a meal without a drink? So basically For a £380 room for a night they really need to get a service right otherwise leaves a bitter taste which could be avoided.

Had a really nice stay here to celebrate our 10th Anniversary. Spa is exceptional by any standard. Very well looked after by Adam on reception. We didn't eat in the Restaurant at night but the breakfast was great. It's lovely to see the building restored to its former glory.