Bella Italia Hilversum image

Bella Italia Hilversum

Restaurant Pizza restaurant

😠 Worst service EVER!!! DO NOT ORDER HERE! Ordered and were just waiting. Called the restaurant and were told "they didn't know" because "he only worked as a delivery boy" there. We were then told they would be there at 8:10 PM (this was at 8:00 PM). But when it was 8:12 PM, they weren't there yet. C... People often mention pizza, niet, order, sauce, delivery, ordered, pizzas, eten,


Address

Kampstraat 33, 1211 GD Hilversum, Netherlands

Website

www.bellaitaliahilversum-hilversum.nl

Contact

+31 35 622 0663

Rating on Google Maps

3.30 (71 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 4 pm to 1 am
  • Wednesday: 4 pm to 1 am
  • Thursday: 4 pm to 1 am
  • Friday: 4 pm to 3 am
  • Saturday: 4 pm to 3 am
  • Sunday: 4 pm to 1 am
  • Monday: 4 pm to 1 am

Featured Reviews


Frequently mentioned in reviews: pizza (14) niet (13) order (10) sauce (10) delivery (9) ordered (8) pizzas (8) eten (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Juul Van K. 2 years ago on Google
    (Translated by Google) Worst service EVER!!! DO NOT ORDER HERE! Ordered and were just waiting. Called the restaurant and were told "they didn't know" because "he only worked as a delivery boy" there. We were then told they would be there at 8:10 PM (this was at 8:00 PM). But when it was 8:12 PM, they weren't there yet. Called again with the answer that they would contact home delivery. Then heard nothing more. Then get a call that the delivery person has a flat tire, that they no longer have delivery people and the entire order has been cancelled. We have waited 1h 30 min for a ultimately canceled order. Ridiculous! Don't advise anyone to order here to avoid hassle, it's better to just bake pancakes yourself, it takes less effort. (Original) Slechtste service OOIT!!! BESTEL HIER NIET! Hadden besteld en waren maar aan het wachten. Hebben het restaurant gebeld en kregen te horen “dat ze het niet wisten”, want “hij werkte alleen als bezorger” daar. Vervolgens kregen we te horen dat ze er om 20:10 zouden zijn (dit was om 20:00). Maar toen het 20:12 was, waren ze er nog niet. Nog een keer gebeld met het antwoord dat ze thuisbezorgd gingen contacten. Hoorde vervolgens niks meer. Krijgen vervolgens een belletje dat de bezorger een lekke band heeft, dat ze geen bezorgers meer hebben en de complete bestelling gecanceld is. Wij hebben 1h 30 min op een uiteindelijk gecancelde bestelling gewacht. Belachelijk! Raad niemand aan om hier te bestellen om gezeik te voorkomen, je kan beter gewoon zelf pannenkoeken gaan bakken, kost minder moeite.
    2 people found this review helpful 👍

  • 1/5 Renzo van den B. 4 years ago on Google
    (Translated by Google) Had ordered 2 pizzas late (just before closing time). The food just didn't come without letting us know!!! (Original) Had aan de late kant (vlak voor sluitingstijd) 2 pizza's besteld. Zonder iets te laten weten is het eten gewoon niet gekomen!!!
    1 person found this review helpful 👍

  • 1/5 mara m. 4 years ago on Google
    (Translated by Google) The order came after almost 1.5 hours. We got pastas that we hadn't ordered and now that I've smelled and seen them I would never order them either. The chocolate fondant was completely broken and inedible. The pizza margheritas were very chewy and lukewarm. They are also not easily accessible and the track&trace was not correct, because suddenly the delivery person was at my door while the track&trace stated that the order was not yet on its way. All this for 20 euros. In short, do not order here. (Original) De bestelling kwam pas na bijna 1,5 uur. We kregen pasta's die we niet hadden besteld en nu ik ze geroken en gezien heb zou ik ze ook nooit bestellen. De chocolade fondant was helemaal kapot en niet te eten. De pizza margherita waren heel taai en lauw. Ook zijn ze niet goed bereikbaar en de track&trace klopte niet, want opeens stond de bezorger voor mijn deur terwijl op de track&trace stond dat de bestelling nog niet onderweg was. Dit dus allemaal voor 20 euro. Kortom bestel hier niet.
    1 person found this review helpful 👍

  • 1/5 DB �. 1 year ago on Google • 64 reviews
    I called the restaurant twice and they were not reachable. I ordered a pizza without tomato sauce and got it full of tomato sauce that was impossible to eat. The chicken on it is very dry, but they compensate for that with a lot of nasty tomato sauce. So I just paid €13.50 for extra wheelie bin filling and can then order elsewhere. I'm super hungry so I can sit down and wait again. The accompanying drink "ice tea" is with a spark (not listed) and not even cold. Worse than bad and I will never order from here again! Last time it was pasta funghi with a lot of salt and a warm cola. I don't understand how they can ruin a dish like pasta or pizza. Otherwise, start selling hot dog sandwiches, there's less that can go wrong. Unbelievable!!!!!

  • 5/5 Ольга �. 1 year ago on Google • 10 reviews
    Very friendly staff, Everything was delicious Recommend this restaurant. big portions and all home. Special thanks to the girl who heard our problem, we could not call a taxi, and were already late for a concert. She asked permission from the boss, than quit her job and she personally brought us on the car!thank you so much for help and understanding.

  • 1/5 ayman e. 3 months ago on Google • 6 reviews New
    Ordered food from bella italia! Delivery was fast but I didn't get my drink. Called back the delivery person and he would bring it. An hour later still no drinks received. I called their business and they didn't know anything about it, I would get a call back from the boss. 45 minutes later, still no call back. I then went to the store to get a story. I was allowed to explain again what it was about because again no one knew anything about it. Then I got my money back from the drinks. I got 4 euros back when I should have gotten 5.30 euros back! Super bad service, I didn't even get an apology. I also only saw young people in the shop messing around with each other. This was really ridiculous for me the last time

  • 1/5 Isaak M. 1 year ago on Google • 4 reviews
    Order never received, communication very sloppy. I ordered some extra cheese, so that was nice. It would take a maximum of 45 minutes. After an hour and a half my pizza still wasn't there. When I called the boy said my pizza was delivered to a completely different number. Then the boy had to discuss whether they could still bring the pizza, he would call back. Never heard anything again and now they are closed. Well done man!

  • 3/5 Hamed 9 months ago on Google • 3 reviews
    Pizzas are always delicious as usual. However, there is always one or more ingredients missing from the pizzas. Tonight we had the Pizza Bella Italia, very tasty, but no garlic sauce and the Pizza Mozzarella, they forgot the basil. Unfortunately, this happens often, which is a shame because the pizzas are super tasty!

  • 1/5 Wilma V. 1 year ago on Google
    (Translated by Google) Bad took a long time and cold pizzas really never again!!!!! (Original) Slecht duurde lang en koude pizza's echt nooit meer !!!!!

  • 5/5 Naiomi van D. 1 year ago on Google
    Snelle bezorging, goed warme pizza's en super lekker. Zeker voor herhaling vatbaar.

  • 5/5 hamid de h. 1 year ago on Google
    Eten was heerlijk en zoals vrijwel altijd keurig op tijd, mocht wat meer zout op de friet maar niks te klagen gehad verder

  • 4/5 damien de g. 11 months ago on Google
    Pizza en patat was goed bezorger was super vriendelijk en moest erg lachen om me voicemail. Top tent zeker opnieuw bestellen

  • 2/5 Ric B. 1 year ago on Google
    Eten was optijd bezorgt en snel en was nog goed warm . Was bijna klaar met eten toen ik op een eier schaal beet die in het eten zat

  • 5/5 i. K. 1 year ago on Google
    (Translated by Google) Still dared to get a pizza after reading the reviews but was surprisingly tasty. Employee was friendly. Don't think I'd ever order for delivery, but I'd definitely do takeout. (Original) Toch gedurfd om een pizza te halen na het lezen van de reviews maar was verrassend lekker. Medewerker was vriendelijk. Denk niet dat ik ooit zou willen bestellen om te laten bezorgen maar afhalen zou ik zeker willen doen.

  • 5/5 morkamino 2 years ago on Google
    (Translated by Google) Best pizza I've ever tasted. Always good service, fast delivery & friendly employees - Tony (Original) Beste pizza die ik ooit geproefd heb. Altijd goeie service, snelle bezorging & vriendelijke medewerkers - Tony

  • 5/5 Anoniemetippers 2 years ago on Google
    (Translated by Google) Best where you can eat in hilversum is simply bella italia good food you are treated with respect very friendly people top quality food (Original) Beste waar je kan eten in hilversum is gewoon bella italia lekker eten met respect wordt je behandeld zeer vriendelijke mensen eten van top kwaliteit

  • 1/5 Jasper K. 4 years ago on Google
    Slechte pizza. Zaten allerlei ingrediënten op die er niet op hoorde en er is niet geluisterd naar onze wens om er geen gorgonzola op te doen. Kortom, pizza ligt in de container en wij bestellen hier niet meer.

  • 2/5 Lana 1 year ago on Google
    (Translated by Google) Left a 5 star review 2 months ago because the pizzas were always delicious. Shortly afterwards ordered 3 more times, all 3 times bad! Very sorry. Fries were good (Original) 2 maanden geleden een 5 sterren review achter gelaten omdat de pizzas altijd verrukkelijk waren. kort daarna nog 3x besteld alle 3 keren slecht! Heel jammer. Patat was wel goed

  • 1/5 Silvana De k. 3 months ago on Google • 2 reviews New
    Didn't get any sauce. Ordered €90 worth of pizzas but received no sauce. 0.0 garlic 0.0 sauce not a nut.
    1 person found this review helpful 👍

  • 1/5 Ginger H. 2 years ago on Google • 1 review
    Apparently food is ordered at my address at 11:56 PM by people who don't live here. the food is only delivered at 2am. Because I refused to pay because I had not ordered, I was seriously intimidated, so I finally paid. I don't feel like complaining at my door. then the food turns out to be cold. and the shawarma is almost impossible to find on the pizza. I advise people to be careful when ordering from them because you don't get value for your money at all.

  • 1/5 Joey E. 6 months ago on Google • 1 review
    Ordered filletto ala grillia with pepper sauce for the 3rd time I now get a super hot sauce with galapenjo etc instead of the creamy sauce we got before Called but no cooperation from them

  • 1/5 Jan V. 7 months ago on Google • 2 reviews
    ordered at 6.45 pm, received nothing after 1 hour, no contact with Bella, always busy or disconnected. don't think it's in business anymore, unfortunately gels gone, grrrrrrr

  • 4/5 Dennis de B. 8 months ago on Google • 1 review
    Pastas are tasty, pizzas are good, tasty crust. Fast delivery food always arrives hot. Employees are nice too

  • 1/5 Jack W. 3 months ago on Google • 2 reviews New
    Cold food, delivered late


Call +31 35 622 0663 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Dining options
    • ✓️ Dinner
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway

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