3/5 Dennis D. 11 months ago on Google
Unfortunately
not
the
experience
we
expected…
We
booked
this
hotel
for
the
last
days
of
our
trips
through
Vietnam
and
choose
a
5
Star
Chain
Hotel
to
not
be
disappointed.
At
our
arrival
the
check
in
was
good
in
general,
but
nobody
explained
anything
to
us.
We
needed
to
figure
out
where
the
Spa
&
Pool
is
by
ourselves.
We
did
not
receive
any
information
about
the
Bars,
Restaurants,
etc.
(-1
Star
for
that,
as
this
is
not
what
we
expect
from
a
5
Star
Hotel).
The
Pool
area
is
good
for
a
city
hotel,
but
as
the
Pool
is
opened
until
10
PM
it
should
be
much
brighter.
Only
every
second
lamp
in
the
pool
was
working
so
that
the
pool
itself
is
very
dark.
Outside
of
the
pool
there
are
also
only
a
few
spots
with
light
so
that
it
is
in
general
very
dark
in
this
area
after
sundown.
But
for
a
hotel
of
this
size
there
should
be
more
than
5
sun
loungers.
As
we
went
to
the
pool
in
the
afternoon
it
was
nearly
impossible
to
get
a
chair
or
lounger.
The
towels
were
also
not
enough
for
all
guests
at
the
pool,
so
that
only
hand
towels
were
provided
to
guests
(at
least
for
quite
some
time).
After
some
time
there
were
pool
towels
for
the
guests
again
which
are
faded
or
have
holes.
Further,
the
waitress
did
not
clear
up
the
tables
during
our
1,5
hours
stay
at
the
pool
area.
Also
the
hotel
should
consider
to
renew
the
small
tables.
(-1
star
for
the
Spa
&
Pool
area).
The
rooms
are
modern
and
well
equipped.
The
beds
are
comfy
and
in
this
respect
there
is
no
negative
comment.
But
the
cleanliness
of
the
rooms
has
still
some
improvement
capacity,
as
the
dead
bugs
on
the
bathroom
floor
(which
were
there
upon
arrival)
were
not
cleaned
during
the
daily
cleaning
procedure.
That’s
not
5
star
standard
we
are
used
to.
As
we
did
not
book
the
breakfast
in
this
hotel,
we
cannot
provide
any
feedback
on
that.
In
general
it
is
a
nice
hotel,
but
for
a
5
star
(luxury)
hotel
the
management
should
consider
to
improve
the
small
details
as
many
3
or
4
star
hotels
do
better
jobs
in
this
aspects.