I feel the need to share my experiences even though most patients will have no choice when they use this facility. I was in a Paragliding accident six years ago so I am hoping things have change sense my experience with this facility. I am a retired Firefighter/EMT of 25 years so I know the program and that was the only reason I was able to stay there for three weeks to get me well enough to get me on an airplane. Believe me when after three months at a hospital that I just wanted to be home but knew the long plane ride that was in front of me was not possible. I was a very healthy 50 y/o that was well educated in our health system which help me deal with happened to be the head of this facility at the time. I would bet my entire next months pay that this person no longer is employed or that is what I am hoping. This place was good all except the person in charge who bragged about their high ratings with the insurance companies as the reason was because that made you leave before you were ready as a patient. They wanted me out in less than two weeks and when I arrived by ambulance I could not even sit up with passing out. They tried to send me to a hotel when I was not able to do anything myself just to make their rating go up with your insurance company. Please use a different facility if you have a choice. The people who work there for the most part do well and are caring. The money people at the top will throw you out onto the street without a second thought. Take care of number one folks! 😘

I am staying here with my dad who recently had a stroke on the big island and I rode with my dad in the air ambulance from Big Island to Honolulu. I am clostraphobic so it was hard doing the flight over but nobody else was able to go with Dad... When we got to Queen’s Medical Center, I ended up having to go outside of the hospital every few hours to get fresh air and walk around. We stayed at Queen’s for a week and then we got transferred to Rehab Hospital of the Pacific. When I tried going to get a late dinner tonight from 7-11 right up the road from the Rehab Hospital, because We had a pretty intense day and past couple weeks and haven’t been eating right, I was told by a really big obese security guard who was sitting by the door playing on his cell phone and eating sunflower seeds, that if I wanna go outside then I have to stay out till morning because they lock the doors at 12am.... I don’t even know if it is legal to lockdown a hospital with patients and their families feeling like and being treated like prisoners while already going through traumatic life changing situations... I asked the staff who told me to ask security to let me in and out but he said he only opens the door for employees of the laboratory.... Unexceptable! To put it nicely... I am so upset and can’t sleep knowing that we could die or could be in great danger, if this building catches on fire because we are Locked In The Hospital like prisoners! This could easily be fixed by giving guests key cards to get in and out after hours or name tags or check id’s at the door... Security sitting down doing nothing but eating and taking up space... Starving Local Boy With Pounding Headache @ Rehab Hospital of the Pacific... Not Necessary & Cafeteria had gross looking food and only a few people came through the whole time I was down there eating breakfast which was also pretty pricey just for a small plate of bacon, eggs, and rice was about $10... I believe the nurses/staff members are over exerting my father by coming in the room so frequently and not timing their visits properly, they are almost constantly harassing him every time he falls asleep there is someone else waking him up and poking and sticking him so often that he ends up being exhausted due to lack of rest which is also a very important part of healing... 1 nurse says my dad can rest now and walks out of the room, and another 1-4 nurses come in and start doing things that the nurse before them should/could have done also... Too much Indians and not enough Chiefs to orchestrate the work flow and oversee what’s going on at all times, there should be a manager/competent individual on the floor 24 hours a day... I have much more to say but now I was just notified that we need to go back to Queen’s because my dad started an infection here, probably from the catheter that they were putting in every other day or from so many patients germs because they all go eat together on one big table.. I gotta go back to Queen’s now and I pray that my Dad will receive good care and get better soon so we can go home...

Revision: sorry, thank you to the nurses and nursing station. All wonderful!! Sister couldn’t remember everyone who dealt with her; however, she was pleased with this facility. Thank you everyone.💐Sister received services here for 2 1/2 weeks. Floor 4. She was satisfied with the PT OT ST services. Friendly staff, including nurse’s aid and the person outside the facility that managed visitors etc. she improved a little from the services but had to leave to continue services at home. Phone service was good, unlike another facility that sister stayed in….staff rarely answered phones; and when left a message, staff would return calls sometimes 1-3 days later or never. Appreciated Leah, clinical care coordinator, for communicating regularly with family. Disappointed that family couldn’t visit. Perhaps the facility should set up a visiting area away from other residents.

The reception staff for outpatient need to be retrained or some type of structure with follow up phone calls need to be relooked. I have been calling for outpatient for three days every fifteen minutes to get through to outpatient however my phone calls keep going to voicemail. I had to blow up their lines literally to get someone from outpatient to respond. Which shouldnt be the case.

My past experience with friends going thru thier rehabilitation, were pleasant and impressively satisfied with the service, staff and doctors. Communication of patience information on the progression in thier rehabilitation is on point and the nurses and staff are always upbeat cheerful and full of energy. A positive feeling that each day is a progress to individual goals and high motivations are expected from patience and staff alike. Aloha radiates everywhere at this Rehab hospital of the Pacific.

Took them almost a month to return my call to schedule my first appointment after leaving them voice messages. Then, its been almost a week and again, no call to schedule my physical therapy appointments. Still waiting... I had to go to their emergency line to speak to someone to finally schedule my appointment the first time.

My husband spent two weeks at Rehab Hospital of the Pacific following a near-fatal stroke. He was medevac'd from Hawai'i Island to Queens', and after two weeks transferred to RHOP. He is nearly fully recovered physically and mentally - much of which is due to the caring and patient work of the nurses, therapists, doctors, helpers and staff there. Everyone we encountered was friendly, caring and helpful, and we are very grateful. Their hard work helped him gain strength, mobility and cognition - enough to transfer him to Life Care Center of Kona for more intensive therapy. The facility is nice. The cafeteria has short hours (take snacks for evening visits), but the food was pretty good. There are garden areas to sit outside and take a breather. Therapists were eager to answer questions, and to work with me on modifications to make at home and any training I needed. The care coordinator stayed in touch with me when I had to return home, and was very helpful in arranging the transfer to Kona. I would recommend RHOP with confidence.

Worst PT place on Oahu. I have referred patients to the hospitals (both locations) and they never received a call to schedule PT. One referral specifically has been waiting since 8/17/2021. (its now october) Whenever I call the PT clinics (I call them every day now to try and get ahold of someone), I'm placed on hold for over 15 mins, and I never am able to ever actually reach anyone.. If you want to actually start PT, I would recommend a different place.

The Screen temp staff Lawrenzo is a very nice, passionate and professional worker. I had a Family member staying here and he always took the time to greet myself and Family, while taking our temp. Keep up the Great work.

I love this place and these people! Nearly 2 months ago after a trip to the ER on my home island, I was informed that I had numerous blood clots in my torso and legs and was life flighted to Queens hospital. Two emergency surgeries later I found myself a bilateral amputee alone in the big city. When I left the hospital they sent me to RHoP, and thank heavens for that. The therapy changed my life. Staff was professional, compassionate, and loving from the specialists right down to the nurses aides. Special shout-out to Casey and Toby the therapy dog. I have found my hope again bcuz of the good care and therapy. They are truly committed to giving me some measure of independence. I never dreamed that I would be strong enough to move myself in and out of my wheelchair or maneuver without legs as quickly as I have. The nurses on my floor quickly became trusted friends. I cannot say enough about how wonderful everyone here has been to me. Absolutely recommend this facility to anyone in need of recovery after a life changing accident or illness.

I had a rough beginning with having my knee surgery and other stuff happening but had nothing to do with my knee or the rehab. It was other complications that had nothing to with my knee which my knee is doing great after whole knee replacement. I knew I had to be at rehab. Once I got there I knew it was going to be doing hard work and dedication I had to put out. I loved my experience there I would recommend them all the time. The staff is so kind and patient . The team I had was amazing, I was blessed to have such a great team.

Lots of yelling and screaming and cops come! Then I want to leave after a total hip replacement! Doctor claims that I am being used as a scapegoat because after all this is kalihi and not the safest place on the island! The doctor makes me sign a paper while I have had so many pain medications from surgery! Wow! Trying to make me look like a loser by calling straub king st and have me look bad! Wow!!! Very shady people over here! I would never come back to this place! Ever!!!

I wait how long to reschedule my appointment and they still did not call me back to reschedule my appointment

My ex boyfriend had a stroke about 11 years ago and ended up at Queen's Hospital for only a week then they transferred him to the Rehab of the Pacific. He was there for 6 months and hos whole left side was paralyzed. I went twice a day to see him and got involved with helping them train him to maybe get some or all movement back in his left arm and leg. If you want things to happen you have to have faith and work as hard as you've ever worked for anything in your life. I'm surprised that he did listen to what they said and went to therapy everyday even when he was hurting. It helps alot if friends and family help and support them when they get home because he started to get lazy and I was doing everything. I told him if he didn't continue to exercise and see his doctors I wasn't going to help him anymore. Well today he can drive perfect. Walks almost normal without a cane. But will always have a small limp. He just has to go slow. The only problem that didn't go away was from his elbow down it went across his chest and he can't open his hand. He's come a long way because they kept him going and gave him alot of positive support. He does everything he did before even though he can't use his left arm and hand. He found other ways of doing things. I know for a fact if it wasn't for this a rehab facility he wouldn't be walking or driving. Mahalo and Aloha for the love and support.

Excellent care and clean facilities. Staff makes this hospital work. Kudo's to the professional staff and the hard work you do daily!

Staffs on Third floor where i got admitted are all awesome. They helped me worked my way through recovery. Staffs are knowledgeable and very passionate with their work. I hope the staffs that floor gets more recognition.

My dad was here for his stroke and all of his therapist was awesome every single one of them including his nurse and doctors... they are very friendly and helpful, they also took great care of him in every way...my mom stayed with him the whole time and they treated her with great respect and always asking if she needed anything...I recommended this facility to anyone who is in need of extreme physical therapy....

After total knee replacement 3/13/18 spent 6 days on the 2nd floor. Once my pain was taken care of everything was great. My nurse's cared for me well and we're polite. The PT and OT staff were awesome. Thank you!!!

Rehab Hospital of the pacific is really focused and committed to improving patient’s lives by maximizing Patient outcomes. I was suffering with low back pain and sciatica and was treated at rehab with Amazing results! No need for Surgery or for pain medication anymore. My therapist took her time and thoroughly treated me with a comprehensive Physical Therapy plan Tailored specifically for me that included An acupressure or manipulation and exercises. I am pain free now thanks to the amazing Therapist at Rehab Hospital of the Pacific.

Awful place. The air conditioning rarely works. The ice machines break and there is no ice for the patients water for days at a time. Everything is a little dirty and never really clean. This should be a great facility but it isn't.

Rehab Hospital of the pacific is really focused and committed to improving patient’s lives by maximizing Patient outcomes. I was suffering with low back pain and sciatica and was treated at rehab with Amazing results! No need for Surgery or for pain medication anymore. My therapist took her time and thoroughly treated me with a comprehensive Physical Therapy plan Tailored specifically for me that included An acupressure or manipulation and exercises. I am pain free now thanks to the amazing Therapist at Rehab Hospital of the Pacific.

My son desperately needs to be in a rehab hospital, however, he was turned away because they believed he wouldn’t make significant gains. ANY GAIN IS SIGNIFICANT to someone who needs it.

Horrible reception and never answer at outpatient. Was referred to 6 mo Aqua Therapy and they have called 5 times to cancel. Said the therapist can’t get in water. They are the only facility that offers a lift chair to get in pool. Last year they claimed the lift chair was broken and then water therapist was on maternity leave. Excuse after excuse it never ends. I think this has maybe become a discriminative issue. I have even complained to new CEO and she did not get back with us.

I just recently had back surgery and was recommended by many to come here after I was released from the hospital to do my physical therapy. The staff and the facility were incredible everyone was so nice and welcoming the place was clean and the therapist were very helpful throughout my stay, also all the nurses were very helpful and caring what more can you ask for.I would highly recommend anyone to check this place out before going anywhere else.

Went to visit a friend there. I felt he was neglected. Mostly because they operate on a skeleton crew. Nurses on up are good. However they are short staffed for orderlies and similar.