1/5 CC U. 3 years ago on Google
Never
have
I
been
treated
more
rudely
by
a
service
provider
than
I
was
treated
by
the
office
staff
at
Houston
Family
Practice.
I
had
been
a
patient
for
decades,
and
had
always
been
more
than
happy
with
the
physicians
and
PAs
at
Houston
Family
Practice.
The
office
staff
was
perfunctory
and
not
particularly
nice
-
but
okay
-
whatever.
That
changed
in
October
of
2020.
My
medications
are
refilled
and
sent
to
me
automatically.
I
was
running
short
of
pills,
so
called
my
pharmacy.
They
told
me
that
my
prescription
had
been
CANCELLED.
Surprised,
I
called
Houston
Family
Practice.
The
woman
who
answered
the
phone
told
me
that
Dr.
Knafo
(who
was
a
fabulous
doctor)
had
sold
the
practice
and
all
patients'
prescriptions
had
been
cancelled
-
with
no
notification.
Yes,
you
read
that
right
-
zero
notice
to
the
patients.
I
explained
that
I
needed
my
medication
and
was
told
tough
luck,
that
I
would
need
to
make
an
appointment
to
see
the
doctor
and
get
a
new
prescription.
I
explained
that
my
insurance
would
not
cover
that
cost,
since
my
insurance
pays
for
only
one
Well-Woman
Exam
per
year.
She
cited
the
new
policy.
When
I
began
to
speak,
SHE
HUNG
UP
ON
ME.
I
decided
to
switch
doctors.
If
I
had
to
pay
to
see
a
new
doctor,
then
I'm
going
to
pay
to
see
one
with
a
better
office
staff.
I
went
by
the
office
to
pick
up
my
records.
I
was
curtly
informed
that
I
would
not
be
able
to
have
my
records,
but
would
need
to
pay
to
have
them
copied.
Because
I
had
been
a
patient
for
decades,
the
cost
was
quite
high.
It
was
clear
that
the
women
behind
the
glass
are
a
tight-knit
group
and
it's
them
against
the
customers/patients.
All
of
them
were
rude,
as
I
asked
questions
about
how
to
get
my
records.
It
was
absolutely
shocking
how
little
they
care
about
customer
service.
I
have
no
idea
how
competent
the
new
owner/doctor
is.
But
I
don't
expect
that
she'll
be
in
business
very
long
if
none
of
the
practice's
existing
patients
were
notified
that
(a)
the
practice
had
been
sold
and
(b)
their
prescriptions
had
been
cancelled.
She
may
be
a
stellar
physician,
but
she
inherited
the
worst
office
staff
on
the
planet.