The hotel is beautiful. Rooms are spacious and well decorated. Downside very loud from freeway noise, and the mini fridge light is very bright and does not appear to go off unless you turn off fridge. Room does not have coffee makers ( you can go out by the elevator during certain hours if you want coffee/tea). Our bathroom door was also very difficult to close. I find the Westin Memorial City a better value for the area with more amenities for a lot less price.

We booked 2 rooms for the weekend and were told checkin was at 4pm. We arrived at 5:30pm. We were told one of our rooms was not ready. We asked when it would be and the girl at the desk didn’t know.she said they would call us. Luckily we had another room to get ready for a concert that started soon. What was upsetting was the customer service. Not once did she apologize or offer compensation. I expressed frustration that they didn’t even call us ahead of our arrival. She would not even look at me or talk to me. I asked if at least our parking could be taken care of. Again, she dismissed me and would not answer me. Completely ignoring me. Lucky the room was amazing. Beautiful hotel. Customer service AWFUL!! I expect more for the price and reputation.

A girlfriend and I decided to do a staycation as a belated Mother’s Day gift from our husbands. Valet was prompt everytime we parked and needed the car. We booked the room with 2 king sized beds, ordered room service for breakfast and the food came hot and quite delicious - especially for room service food! We went to the pool and relaxed for the afternoon. The waitresses at the pool were extremely attentive. The room was the perfect size for me and a friend. We booked a room with 2 king sized beds. It was spacious and we never felt cramped. The only “negative” is that the size of the shower is quite small and there were no shelves on the shower to put your shampoo, conditioner etc. We had to store those items on the cart outside the shower which then made the floor soaking wet because we had to keep opening the shower curtain to get the items we needed.

The Hotel overall was nice. The room was updated and pleasant to stay in, however you do hear roadnoise from the highway so if you are a light sleeper be sure to bring ear plugs. As for parking....there is none. The valet is a mandatory $35 charge (+tax of 2.89) for each evening. So a two night stay would add $75 to the cost of a room. Be sure to factor that into the cost of the hotel in comparison to others of this price range.

This hotel is quite impressive. I'm particularly fond of its tasteful decor, and the rooms are exceptionally spacious and well-appointed. However, there was a minor issue during my check-in when I arrived at night. There was only one person at the front desk, who appeared to be occupied with other tasks. I had to wait for about 5 minutes before someone arrived to assist with check-in. After a long flight, you usually want to expedite this process to rest as quickly as possible. On a positive note, the hotel's restaurant is also quite enjoyable. The service is excellent, and the bar offers a great selection. I must say, the pizza they serve is good…

First off, I’m a repeat client of the ZaZa Memorial location, staying at the hotel 2-4 nights per month for work travel on average. Typically my experience is fantastic, case and point, I advise others to stay there when traveling to Houston. However, last Monday while traveling to Houston again for work, I initially had issues booking my room due to a server issue on their website. I was eventually able to book a room around 2pm on the afternoon of my stay. When I arrived at the hotel, there was a long line of folks trying to check in, which is unusual, but I quickly overheard they continued to have computer issues that was slowing the check in process. After 45 minutes waiting to check in, it was my finally my turn. As soon as I began the check in process, I was told that my reservation was actually made at the Dallas location not the Memorial location. Whether that was a computer glitch or user error is unclear. But after asking to cancel the Dallas reservation and rebook at memorial, I was told that wasn’t possible. And unbelievably, there was nothing they could do to book a room and I would need to find a different hotel. As a client who values the experience ZaZa typically provides, I’m frankly shocked at their response and unwillingness to help me. I understand that technology issues can happen, but the attitude with which they dismissed me, was disappointing to say the least. Issues happen, but the response to them is ultimately what makes a great client experience.

Definitely a great experience. I love the pool and the pool staff and valet staff were exceptional. I wish there were more options on the pool menu and it’s inconvenient to exit the pool area to grab towels. Also I think the minimum for the cabanas is a little high considering they are so a All. I also am surprised no streaming in the room. I don’t mind paying for movies so to have to sit through commercials super annoying! Overall a great experience though and a worthwhile staycation.

The hotel is beautiful. Our problem is we had $2,400 stolen from us. We arrived around 4 pm and went to the pool. We got back around 6pm and noticed we had two moon pies and a jug of water on the nightstand. I called down to see who brought it to us and the receptionist said “someone was being nice”. We thought nothing of it and when we made it to Galveston we checked our money envelope we were $2,400 short. We filed a police report and hopefully the person responsible will own up to taking the money. I would recommend not staying here for anyone.

Food was not great. What I paid to stay and eat there, I expected much more and was very disappointed. I will say the apps were tasty (lamb lollipops and chowder soup), but both our dinner entrees/Breakfasts were not seasoned, and frankly, mediocre quality and bland. Cocktails were good, but were $20 EACH (I don't recall seeing any gold leaf sprinkled in that glass)! They should also be ashamed of themselves for charging a $22 room service delivery fee... did you not make enough money off the high price of my room, that you needed to sneak in extra fees everywhere? I've never stayed at a hotel, EVER, that charged me a room service delivery fee. Dumb. The room itself was nice. What really impressed me was the bathroom lol, now that was a quality bathroom. Overall, not worth the money, period.

Hotel Zaza's valet service WRECKED MY CAR two days ago (10/18/2023) during my wife's company annual charity party. JAMI O'VERY (company's director) promised they would take care of it and I wouldn't have to worry. AUDRINA LAVEN (hotel Zaza's manager) did the same, reassuring me they hire "reputable companies" as part of their guest experience. Next day I called O'very and she "welcomed" me to file a lawsuit to get a subpoena in order to access the footage. She DENIED ANY RESPONSIBILITY. I called Laven thinking the Hotel Zaza would be willing to weigh in in favor of their customers - from what I understand they host several events a year at the hotel. She SHAMELESSLY WASHED HER HANDS, backtracking everything she said the night before, saying the valet service is an independent company and I needed to deal with them directly. It is PREPOSTEROUS that companies like this try to screw over decent people. They even suggested I had wrecked the car and tried to blame them for it! DO NOT STAY at this hotel. If something goes wrong they will probably tell you to go and deal directly with the third party company they hired because they are not responsible.

We enjoyed a staycation weekend with our 7 year old daughter and everything was spot on starting with the check in process, we had previously requested an early check in and they were able to accommodate us. The corner king room was beautiful and they brought up a roll away cot for my daughter. The pool was great and not crowded with good shade from the building. We had a fantastic Sunday brunch poolside and the portions were large enough for us to each have leftovers of the Benedict, tacos, waffle/chicken. Also had the avocado toast which had goat cheese and pepitas, my daughter loved it too. Also utilized the spa facilities while on site, reviewed that separately but it was fantastic! There was a nice spread of coffee and tea in the elevator lobby on each floor as well each morning.

This is a tough review! Beautiful Hotel, stunning rooms with a fantastic location. There are a couple negatives that i brought up to the front desk and they seemed shocked. This may or may not bother you, but hear me out. As a business professional who has to retire to my room to work on a high powered laptop and designs… Every single table and coffee table is glass. Bring a mouse pad because your devices will not register. Sounds silly but the desk was inoperable for me. 2nd The gift shop/essentials if you forget something is less than a motel 6. Way too nice of a hotel to be so under-equipped for its guests! Other than that it’s a great place

We were pleasantly surprised. Rooms are very spacious, clean, and nicely laid out. Right next to a great restaurant, with outdoor lawn activities 😀 👍

The Zaza is a lovely hotel and employs excellent staff. The rooms are well appointed and comfortable. Every request was met promptly and professionally during our stay; special thanks to the valet staff, Greg, Luis and Luz for being so helpful!

ZaZa memorial city I love our stays here. A beautiful boutique hotel. Our recent visit was our wedding anniversary weekend. All the vibes all the great service. 5 stars. Thank you ZaZa for making our stay our wedding anniversary weekend wonderful and special. Appreciate it so much.

Excellent hotel. From the moment of my arrival to my departure on the last day, I felt like a valued guest and was treated with respect and kindness. Topher and the valet team were fantastic and so polite. Room was perfect - clean, spacious, comfortable, and quiet. ZaZa got all the details and the most important things right. Good water pressure, quality toiletries, good temp control, clean and comfortable bed. Couldn’t have asked for a better stay. Thank you Hotel ZaZa!

We booked a room for my husband's 40th birthday. They upgraded our room without being asked and did everything they could to make our stay special. It's a smaller hotel, so there isn't much to do besides one restaurant, the pool, and the spa, but the hotel is beautiful, the service was wonderful, and it has a boutique-y vibe. I wouldn't plan on a whole day to spend at the hotel - you definitely need to find something else to do - but with a great location it's not hard to find restaurants and shopping. Highly recommend for the area.

Excellent staff and property! Stayed overnight to celebrate my daughter's birthday. The staff went above and beyond - cannot thank them enough for making my daughter feel extra special on her birthday. The property is well maintained with chic decor and great amenities (pool, spa, restaurant, meeting rooms). Also love that they have a full service restaurant with late night service! Pool was excellent as well. We were met by friendly poolside staff and brought towels. Really enjoyed the vibe, will be back!

Master sommelier Luis. Director of guest services. Absolute legend. Checked us in late night. Super friendly and warm. The showers have a torrential flow. The hotel is modern and clean. Only valet which is pricy. Deducted one star. It's next to the highway and is loud AF. LOUD. Cars grooming by right now at 1 AM

I visited Hotel Zsa Zsa spa in Memorial City on August 6, 2023, to treat myself to a much-needed massage. Working long hours and tending to family needs led me to look forward to my day of self-care. The message I received was good; however, when it was to pay, I realized I had forgotten my credit card due to switching my purse. I rarely do this; however, I'm human, and sometimes we all fall short. I felt so bad. I live alone in Houston without any family, so I didn't have anyone to call to bring my credit card magically, which I'd mistakenly left in my purse. Plus, since I scheduled the appointment online with my payment method, I didn't need to bring any other form of payment. The receptionist and the manager she called over the phone treated me like a criminal; they held me hostage for twenty to thirty minutes. I even offered to leave my license and begged them to let me go and get my payment to present it to them. I assumed leaving my driver's license would show my honesty, especially since they had my personal information from me setting up everything online. The receptionist called the manager, whom was very rude and nasty. In today's society, I understand many dishonest people doing all sorts of criminal acts such as fraud, theft, etc. However every person isn't the same. Although I enjoyed my massage, how I got treated took away from my massage experience. I will never go to Hotel Zsa Zsa Memorial City ever again. I paid $276.00 to get treated like a criminal. Try other places before you choose this location.

One of the best hotel experiences I’ve had in Houston. The location feels secluded yet still close enough to get into town. The service was nothing short of amazing. The front desk team was beautiful inside and out. They went beyond the call of duty the entire time. I stayed in the suite called Passage to India. I chose this suite because the bedroom is completely blacked out which allows for the best sleep you’ll ever have. Short story short, I will stay here over and over without hesitation!

Very nice and quiet hotel. Beds were super comfortable and the location of our room with a balcony was great. We went and listened to the band that played in the bar area and it was very enjoyable. If you don’t t want to eat at the hotel, you have all kinds of restaurants close by. This area of Houston is easier access to places. We thought about the Galleria area but it is too congested traffic wise because of the work on Hwy 59. There are a lot of impatient car drivers in that area.

Dog friendly! Food in their restaurant is great. Beds are heavenly. Room was very comfy with the expected robe & slippers. I'd stay there again and in fact I wish I had stayed there for 4 more nights rather than check into a VRBO.

We booked a room for NYE arrived at Hotel a little before the Check-in time of 4pm. Room was not ready, we were not told when it would be ready, and during the back-and-forth communication, we had to approach Hotel Staff, not once did they act "proactively" or approach us on their own accord. I wonder why this was not able to be communicated in advance via call/text so we could have made alternative arrangements for our NYE Dinner which was for 5:15 at a Restaurant a short drive down the road. My wife had to dress in the restrooms for our dinner reservation! Really.... luckily I was able to push reservation back 15 minutes, we were able to make it, BUT we still did not have our room... this was only ready on our return. A Hotel with such a good rating, the situation we experienced was sub-standard. We have been all over the world for business and pleasure staying in similar rated hotels, this is the worst experience, ever, it highlights lack of customer service. Staff were always polite, it just seems there is a lack of training or maybe since it was our first time at this particular hotel, we did not matter... who knows, bottom line: Bad Experience, would not recommend staying during a "busy time" of the year.

Everything was perfect and couldn’t have been better. From the beautiful decor, delicious food and drinks, lovely spa, spacious cozy rooms, well equipped gym which has a Peloton bike and most importantly phenomenal customer service!! If you are dissatisfied in any type of way Hotel ZaZa will make it right. This is hands down our number one hotel when lodging in Houston. You will not be disappointed!

My husband and I stayed at this hotel for our honeymoon after our wedding and it was such an amazing experience. The hotel is beautiful and the lobby smells so good! Room service was great and the food was delicious. Overall we truly had a wonderful time here. This hotel is on the top of our list to stay at again when we visit Houston.

Don't forget to use ʜoᴛᴇʟʙᴏʟʟʏ.ᴄᴏm when booking a hotel. This website will compare thousands of booking websites and usually will have rooms a lot cheaper compared to others! You're welcome :)! This place is one of the most well known in the area. I have been coming here for a long time. If you stay for a few days you definitely won't regret it. The only thing I could possibly complain about is that the pool closes way too early. Everything else was amazing. Alexxis, at the front desk, was amazing. She was helpful, patient, and friendly. The entire property is extremely fun and inviting, decor is perfect!

I've been here as a guest and as a third party worker. My experience as both were great! I love the hotel. It's nice and classy and has pretty views from the rooms! Room service was great as well. I love how clean everything is. The bathrooms smell like bleach even! The beds were comfortable and the entire space is pretty open and spacious. The only complaint I have about this place is that I'm not a fan of the location and parking. But it's right next to plenty of other amusement and restaurants so it's great if you would like to park your car and walk to the others. As a third party worker, my experience also was great. The manager there Alexis was very kind and helpful. She seemed like a real sweetheart and she was kind of everywhere so a hard worker as well. She even opened the door for me upon me walking in. Very professional staff and great hotel all around! It means a lot when the staff is not only great to the guests but also other employees and workers! Good job yall!