When there is a emergency greater then the other I think they should attend to that person I came in with strep throat there was a lady laying on the couch coughing her heart out every sec and throwing up screaming for a nurse help everyone ignored as she continued coughing and not breathing throwing up at the same time. They saw me first then continued calling other people and she was never seen screaming for a nurse I just got up and left because if they dont care for her how can they care for me worst emergency center ever.......

Update: I have given all the relevant information and they just used the template response although I specifically mentioned I won't accept the PR template response. It is hard to give any more details when everything is here. Original: A complete rip off with almost no treatments offered . Hard to think it can be any worse. We took our 2-year old kid in for an ear infection pain he had on a weekend. They wasited four hours of our time and charged us $500 (the out of pocket from several thousands of dollars of charges) no one even looked into his ears! They ordered a chest x-ray just to get our money and no one was even there too look at the x-rays for several hours we waited there. He wasn't even wheezing and they didn't even listen to his breathing before sending him for an x-ray. So they exposed our two year old to radiation for no verifiable medical reason at all and charged us thousands of dollars for it when he was in pain in the waiting room and didn't even look into his ears (takes 5 seconds!). Another reason why I think they are trying to take advantage of people who are desperate because of some medical emergency: they charge for parking and have boothd and automatic machines etc to waist time and rip off people who are seeking immediate medical attention, but the other side of their building has free parkings! Disney villain style or what?! And why would you send us for a chest x-ray if we arw saying the issue is wjth ears? I guess I should be thankful they didn't take his appendix out for an ear infection! Also this is the most amount of time and money I have waisted on this place, please do not ask me to email or some other PR trick to deviate form the facts. All the details are given here.

I have been hesitant to leave a review, but seeing how I've had so many health issues since my visit to this hospital, I can no longer stay silent. Last year, I recently had the unfortunate experience of visiting the emergency room at Memorial Hermann in the Heights due to a debilitating two-day migraine that left me unable to eat or drink. My expectations of care were far from met, largely due to the attitude and behavior of Nurse Practitioner Cynthia Lonidier. From the outset, I felt judged and dismissed. Ms. Lonidier's demeanor came off as condescending, and her treatment gave me the impression that she viewed me as nothing more than a drug-seeker. It's disheartening that living in the Heights, which might have its share of challenging characters, can result in such immediate profiling for genuine patients. After conducting tests, Ms. Lonidier hastily informed me I was "100% fine" and ambiguously hinted at a UTI, even though she admitted my urine test didn’t show any signs of one. I was then given my paperwork with little to no explanation. This hurried and careless approach might explain why my primary care physician later found significant concerns in those very records: indications of pre-diabetes, early kidney disease, and concerning liver spots. It's alarming to think of how these serious issues were glossed over. Furthermore, the professionalism at the ER left much to be desired. It's disconcerting to note that Ms. Lonidier, among other staff members, appeared more engrossed in an Astros game on their phones rather than attending to patients in distress. I sincerely hope no other patient has to endure such an experience. Proper care and compassion should be the foundation of any medical institution, and I am gravely disappointed with the service I received from Nurse Practitioner Cynthia Lonidier.

This is the worst hospital ever I brought my father-in-law to the ER because he was having severe stomach pain we arrived @11:15 am at 3:21pm he still had not been seen when asking for any information at the front desk all they can say is that he haven’t been seen yet and that I couldn’t go back where he was because they have not put him in a room yet so I’m was wondering where the hell do they have him. As I seat waiting on my father-in-law it’s a poor man seating next to me crying in pain and no one is helping him either. Memorial Herman Greater Heights you all need to do better and care more about the people and not just about the money that the people bring in.

Doing my interview for Memorial Hermann was more like an interrogation than a conversation. The hiring manager tried to create a power imbalance and 9 times out of 10 this will continue within the role. I applied for the patient access representative position maybe this will help someone to apply at another location.

Horrible patient access reps, security in front desk are useless!! Horrible!! was told that just cause the patient could walk she didn’t need a wheelchair. This is a 71 year with serve abdominal pain, bent over holding her stomach!! Will never come back here..

The E.R. service was good, certainly not speedy but not exaggeratedly long. The staff was friendly enough and seemed thorough with the job.

We brought my father in law here for a fall, and they were attentive and informative, Overall, it was a scary, but all the staff made it easier to go through