So got here because I'm having severe pain in diaphragm going to my back . I told them all the medicines I've already tried . Doc says it's just acid reflux and gave maalox . And had me sit back in lobby . Waiting for ct scan . Which is fine. The problem I came in with pain and they have given me nothing for it but told me I can't go to the car and take some ibuprofen. Definitely won't make this mistake again. And by the way check out the pics below . Empty , nobody but me waiting for hours rocking back and forward in pain.

My brother came in due to shortness of breath and they did not give him an oxygen tank even when his levels were dropping! They did a blood test and x-rays of his chest 5 hours later they discharged him and keep in mind they NEVER provided a wheel chair even after we asked multiple times. Today we took him to Memorial Herman were they took better care of him provided a wheelchair and oxygen tank. And they told us he was showing signs of neumonia. Please if you or a family member needs to go to the hospital DO NOT bring them here they clearly have no protocol or care for patients in the ER.

My mom was there Monday, doctors mentioned to us she had pneumonia. Ok,they admitted her. Let me just make this very short!!! They tried to send my mom back to her facility, without any update information about my mom. My dad and sister had been there the 5 days she had been there and NO DOCTOR had never went to talk to them. They tried to send her back to her facility without any explanation on how she was doing or updates! The doctor said one thing and the charts said differently. They changed her to a different floor and they say we will send you text messages whenever we moved your love one… nope didn’t happen! My dad went to the hospital and we didn’t know they moved her to a different floor. It’s just a mess! I will tell you I did speak to a nurse today and she was very nice and explanatory to what I was wanting to know, she did way more than the doctor “SAD”! Thank you to that nurse! 🙏🏼

If you want to sit for hours in pain while never been seen by a doctor? This is the place for you. Have you ever had a nurse in the morning angrily yell at all the visitors to get out or be kicked out by security? You'll love this place. If you're feeling extra spicy while your ankle is swollen and can't walk, you're in luck. The nurses will take away a wheelchair from you for added fun. Personally, I've given the hospital multiple chances and they are the consistency the worse, which I guess...at least they're consistent. Edit: so I went to a different hospital, ends up. They left my mom sitting in the waiting room from 9 am to 7 pm, and still never saw her. She has 3 broken bones. Also, I forgot to mention that they almost mixed her name up with another person. So I asked them to re check the name and the nurses ignored me. Ends up, I was right and there was a mix up. So in conclusion, go literally anywhere else.

This has to be one of the worst experiences I have ever had in an emergency. I was left for hours and hours with a blood sugar of 577. The lady up front in the pink shoe was down right hateful because I was having a panic attack and she just wanted me to stop not that easy so I was left to be one of the last people in the emergency room because she was mad. When I finally realized it and said something she jumped up and got me into a room real quickly. We went to the ER around 9.30 and got out around 4am. DO NOT GO TO THIS HORRIBLE HOSPITAL I WOULD NOT EVEN GIVE THEM A ONE STAR.

My grandmother went into the ER. I was told I would receive text updates and never did. I called every hour the whole day and asked for updates and was told the nurse would call me with an update which never happened. The next day I found out my grandma has a low chance of making it. This hospital and its professionalism disgust me. There are a few staff members that made it better once she was transferred. But as for the ER, they are very slow and do few check ups with their patient if they feel it not as important to the next.

I waited over 7hrs to find out if I had a miscarriage. The nurse at the front desk tells me “it’s not based on the time I got there but on the severity”. I understand that to a degree. No food no water no kind gestures and no idea. All that sounds like torture. I will not be using your services for anything in the future. I don’t understand why I registered to the hospital without a guarantee of being seen within 8hrs.

I am a cancer patient and I had an appointment with the oncologist who …. I had my children with me. There was no notice at the appointment about not going with the child. I have no one to entrust my children to. My family is not in this country. When my life is hard enough what I went through at the hospital today froze my blood about human rights. I was not allowed to enter the hospital with my children. I just wanted to see the doctor for five minutes and was never allowed. I needed to start chemotherapy immediately. This appointment could no longer be postponed. Then I left the hospital crying. A lady came and she said I can see the doctor. What has changed? I guess it wasn't their intention to make me cry. I was helpless with my two small children with me. I wanted to cry out loud at that moment, but I had to stand strong for my children. I couldn't scare them. When I went to the doctor's office, I felt like I was being teased. The doctor did not see me, they just set an appointment for the next day. I asked if they could connect me to the doctor by phone for two minutes, but I could not talk to the doctor. They made me feel like an aggressive criminal. It was something that didn't make sense. Experiencing this in America shocked me. I will sue this in the human rights court. No human being should be left so helpless. I picked up my child early from school for my appointment. I don't want to do this every day. I don't want to go to the hospital with two small children. While the other Methodist branches I went to were very good, this place shocked me. Human values ​​training should be given to the employees here. Rules, laws are to protect human rights. In this context, there are always the right solutions. My purpose is not to ignore the rules and laws, I ask for help and it surprised me that it was perceived this way. I spent at least 4 hours for the hospital. I am sad. It triggered my pain. Those who are sick like me and those who have pain know that being a little upset and cramping increases the pain.

I delivered my baby here and it was great from the start. Everyone was so kind. My anesthesiologist Mark Glentzer explained the whole process for the epidural, he was quick but gentle. My nurses were super sweet and informative. I highly recommend. I wish I knew all my nurses names I would give a huge shoutout! Thank you all for what you do from the bottom of my heart!

Do not come to this hospital especially if you expect any type of compassion. I am young, I have a low pain tolerance and I can admit that. I suffered from my first ever kidney stone, unbeknownst to me at the time, and had to be brought to the ER in horrible pain super early. I got admitted fast because we had no idea what was wrong and a nurse name Francesca, was off the bat, horrible. First thing she said to me was “you’re gonna have to cooperate if you need help” which was unprovoked because I was extremely respectful through my cries of pain. I never was an unruly or disrespectful patient. Again, I can not sit still, I’m loudly crying and uncomfortable and throwing up. She brings me a throw up bag and it falls on the ground and she scolds me for it dropping saying “now we have to clean this up” and I clocked her back saying “it’s not like I did it on purpose.” She needs a touch up in patient centered care and more education on proper patient-nurse-relationship because honey, if you’re miserable at what you do, fine a new career because nursing is over for you. Tried multiple times to contact HR to lodge a complaint and no one would answer the phone or. All me back. Horrible place, I can definitely see them having massive malpractice because they just don’t care.

I have unusual secondary insurance that I’ve been trying to submit since I got it in 2019. Nobody from billing will work with me. Instead they just repeatedly lie to get me off the phone. I’m a cancer and transplant patients on disability, but they rather charge me thousands of dollars then submit it to my secondary insurance. I asked multiple times to talk to a supervisor and still have yet to get a call. This is a poorly run hospital with terrible leadership. Apparently they are for profit and don’t care about patients. This stress along with my medical issues is too much. They lost a patient and I will tell anyone who listens this is a terrible hospital system.

I will never come here again. I did so due to the distance, but would rather drive a little further for better care. We got there around 915 p.m. and got called around 945 p.m. for labs & scans. By 11 ish we transfer to a room 1.It took OVER 24hrs just to get an MRI for my elderly mother with stage 4 thyroid cancer who has impaired thinking/ speech, hallucinations, and didn't even remember what year it is. It took me a request for a hospital transfer for them to get the ball rolling. Was promised within 2 hrs (from 5 to 7pm) but she wasn't taken until after 9 pm (4 hrs later) and got back around 11 pm. She said whoever handled her was rough and hurt her the entire process. She showed me her IV and it was bleeding underneath the tape site. 2. On day 2 Neurologist came in, examined her and asked me to stop ALL her medication. I'm assuming he knew all the drugs she is taking before making that decision because I gave those details the day before while we were in the ER. Tell me why...on day 3 the new nurse comes in and ask for a list of medication and said none is listed in the system. Wth! The vital lady comes in ever so often to check her blood pressure and keeps telling me it's super high. Well no duh! She was on high blood pressure meds and the doctor stopped EVERYTHING so what do you expect? He stopped her blood pressure, her thyroid, her heart, her pain, her nerve meds.. everything! You would think they would supplement it but they're only giving her an IV to hydrate her, antibiotics (just in case she has an infection but don't know if she does or not) and morphine for the pain. Heparin in case of blood clots. What about everything else? Her thyroid is off the charts and need the meds to stabilize it according to MD ANDERSON CANCER CENTER so she could get her thyroid surgically removed. 3. Asked everyone to transfer her care to MD ANDERSON since she's an established patient there with stage 4 thyroid cancer that has spread to 5 different areas of her body and the manager of this floor said it was possible as well as the ER doctor we saw the 1st day. However, the attending physician Dr. Reddy refused to transfer her. Said all we were waiting for was the MRI and he could discharge us the next day instead. Who knows if that'll take another 24 hrs for them just to review scans and mutually agree (all 3 specialists) in order to discharge. 4. The oxygen lady came in last night for breathing treatment said she'd be back in 15 minutes. She never came back... over 2 hrs later with the oxygen mask just running. It wasn't until the new nurse shift came and turned it off for us. 5. The bathroom- the shower and toilet is all in one room with no division. I don't understand why they designed it like this especially in the observation section. When you shower water wets the majority of the floor even near the toilet so it's a really high risk of slipping especially with patients with fall risk. Heck I'm young & healthy and I almost slipped. 6. They gave my mom "new" warm sheets. When I put it on her there was an old/ used bandaid and cotton ball stuck to the sheet. It was absolutely DISGUSTING! We're just extremely dissatisfied & upset with our experience here. Next time it might be wise to drive the distance to a hospital with better care & service.

Worst place I've ever been they treated my sister like she was a prisoner. The nurses were rude as can be. Don't waste your money. I really will have a hard time getting over what they did to my sister. They need to hire nice nurses not mean ones like they have. Gave a grievance and they never returned my call. Was never treated like trash like they did.

It was my first time there , not gonna lie this hospital reminds me of the movies Ex: That tsunami movie where the family got separated and they had to find each other kid and mom searched the hospital to find dad & his brothers , LOL . It was different . Cute nurses to be honest I had two females take care of me in the waiting area , I liked the energy . Other than that not sure why the ratings are so low ? The patients can’t blame the doctors for your bad habits , gotta take accountability . Start eating right , exercise etc !

I took my mother to the ER this past Friday it was upsetting seeing the decline of this hospital, their staff are not doing their part my mother never received any medication to lower her blood pressure but what proof to me their lack of protocol was when their nurse threw hazardous bag with blood tube in my mother bed saying that something had happen to the blood and it was no longer good. They perform an EKG in front of other patients they did not protect her privacy and did not cared about HIPAA, adding that their first EKG machine was not working and it took them 20 min to figure this out and bring another machine. (This procedure had to be done by two nurses) Having ill patient by the door when they had two rooms empty is unacceptable, she kept seeing all the ambulances coming in and the man in front of her vomiting almost falling from bed. She was discharge and no one check her blood pressure before releasing her, the doctor just said she could stay longer and watch more ambulance come inside. When the front desk nurse gave my mother paper work to the nurse ( she said I don’t know who this patient is I just know she has to be released) He came ask her if they had test her reflex before being released my mother answered NO When he completed his examination my mother was unable to lift her right foot he went ask the doctor and said She had not suffered a stroke she was just stiff and should go and see her primary doctor. Adding to this why are your nurses in their phones laughing instead of helping patients, their lack of sympathy was ridiculous.

I would have given a -5 STARS if it was a choice. It's unbelievable when you call and the person answering the phone guides you in the wrong direction for a COVID test. I had to call 5 times until the same person finally rescheduled my appointment. HE told me to arrive before 430pm only to find out they closed at 330pm. You need to hire competent people to guide you in the right direction. This could have been avoided the first time, not having to make 5 phone calls before the same person gives you the correct information.

This facility lacks staff with compassion. I was summarily ejected by Nursing staff who assumed that I did not have Power of Attorney. I was asked by my colleagues office staff and next of kin to carryout that role. While the detailed paperwork may not have been submitted summary removal from the grounds was uncalled for and a clear sign of dispassionate care. I asked family to have my friend removed from this facility ASAP.

I went to ER, got the worst service. I was there about 20 minutes. The doctor never introduced herself. Nurse was just stupid. Another nurse kept walking by with the tightest pants on, so unprofessional. I was taken to a CHAIR not a room. Then I get charged a $1000 room charge according to my insurance company. What!!! They may be leading medicine but ripping people off as well. By the way I had to wait for the chair to dry before sitting. Someone called me to hear my complaint but she was so nonchalant it was a total waste. Methodist needs to stop ripping people off and include customer service trading for employees.

Absolutely one of THE most frustrating places for care. They charge extraordinarily high prices and the service is abysmal. You will go hours without nursing staff checking on you. One waits for hours in the ER because it is clogged with minor issues that should be routed to urgent care facility. ER personnel don't communicate with PCP to obtain a history on chronic issues.

Best experience ever. Despite the lack of a room, we received excellent care. Nurses are absolutely amazing 👏

We went in for outpatient surgery and we had a fantastic experience. Everyone at the North Pavillion is super kind, attentive and friendly. From the front desk, to nurses and doctors, everyone makes sure you are comfortable. They are helpful and keep you updated about your loved one at all times. The waiting area is comfortable and has coffee, water and hot chocolate for you to enjoy while you wait.

My mother has been here since 6/23/2023 today is 6/30/23. North Pavilion 7th floor. Rm 7428. I would like to recognize the entire Team of Nurses and Dr Awe. This Hospital is the BEST!!!!!. Every day my mother had stayed here she has been taken care of with so much care, kindness, and compassion. Everything explained in detail. There are no other words to say to each one of you but Thank You!! Nurse Anna Thank you! So many names to mention here. On behalf of Maria’s family THANK YOU ALL FOR WHAT YOU DO!!!! God bless you all starting from the ER thank you!!! We recommend this hospital.

First time I went was because I was pregnant and was bleeding. Had a miscarriage. They discharged me when I was heavily bleeding and didn't even give me a pad. I bled through my white skirt that I was wearing. Second time I went in because my water broke. I gave birth to my daughter there. The labor nurses were all so sweet and treated me with so much kindness. I had a wonderful experience that time. Had not realized it was the same hospital from my previous experience had my aunt not told me. I resented that hospital because they were so inconsiderate the first time when I had my miscarriage.

i CANNOT SAY ENOUGH NICE THINGS ABOUT THIS HOSPITAL!!!!! The service and care I received were extraordinary. The staff were all super friendly. I am overcome with emotion just thinking about every thing they did for me. The food was excellent! The cleaning lady was truly my sister from another mother. She sang to me while she cleaned up my filth Doctors are all first rate, top tier medical professionals! Everyone that left the room said "it is my pleasure to be of service to you" and all were sincere when they said it! I went through the most horrible pain imaginable that placed me under their care! The pain was the worst I had ever experienced in my life and I would say made this the worst experience of my life! Their loving and professional care made this the best experience of my life. I am a profoundly changed man from this. Should I need a hospital again, this is where I will be. Kudos to everyone there. I cannot thank you enough for everything you did! I found Jesus again. He works miracles through the hands of everyone I encountered at this hospital. Too bad, I only have 5 stars to offer my thanks! Everyone here is wor4th way more!!!!!!!

I had never heard of this hospital but once I was scheduled for surgery there, I looked at the reviews. Yikes! Needless to say I was a bit nervous. However, everything was wonderful. From the pre-op check in, to Nurse Alisha, to Hair-Trimmer-Tech Tammy, to Dr. Rose and V, and Chaplain Debi; world-class care. Thank you for the superior service and comfort. Well done, and well above the current 2.6 rating.

This ER is a mess. They had people throwing up in the lobby, Dr's meeting with patients in the lobby, and nurses yelling at sick and hurt people. The rudest nurse was Alyce. When we first got there she was yelling at another nurse. We went to get checked in and she was banging on the computer because it wasn't working. I guess they called my husband when we were getting a CT scan and of course we didn't hear it. When we got back multiple nurses were yelling for people. We missed them call him. At one point Alyce yells loudly for my husband. I stood up and waved. He was in the ER because he couldn't walk. She said that he needed to get up and come over for meds. While I was getting him up( off the floor, because they had no beds) another nurse came out and was mad at us that they called and we missed it. I told them we were in the back for testing. I asked them not to take him to the back and just make him sit in the hallway because he needed to lay down. They told up they were taking him for meds and he'd be right back. Another nurse came calling for him while he was away. The new nurse said they wanted him for meds. Then I see my husband sitting in a hallway alone, without meds! The admitting nurse was ride, they didn't know where their patients were, and they didn't even have a bed for very sick patients. They should have informed up about thir capacity and we would have left. This was atrocious and harmful to people.

Currently in this ER now. I’ve not been seen or talked to anyone in over an two hours even though I told the nurse my symptoms have not improved at all. “I’ll talk to the doctor” again, that was two hours ago. I’ll likely remove my IV and all other equipment. I doubt they’ll even notice. This hospital must be understaffed and overworked. If you can avoid coming here, that would be the best thing for you.

I Brought my daughter in for a broken tailbone. They never offered her a wheelchair. Had us walking all over while she was in pain and had us in a waiting area with multiple patients administering medication and discussing medical Information With no privacy at all. The Lady in registration was passive aggressive Te Janae and also the nurses in the sweat shop of a waiting area. Told us we couldn’t have any mask then brought us some later very rude. Also unclean old bath blankets in chairs just sitting there and no one wants to sit in an unclean environment. I work at memorial Hermann and this is a horrible hospital to think I applied here before . Doctor came to patient telling them to follow up with gynecologist and that is not following hippa laws. RUDE RUDE RUDE RUDE RUDE ALSO knats flying around. Very unsanitary and disgusting.

On the evening of November 20, 2022 I went to the ER in bad shape. The waiting area was full of people waiting to see a doctor. After the intake, I waited about 20 minutes before I was taken to get a CAT scan. The problem was quickly identified and I was sent to a room for help. It took 3 nurses, an ER doctor and a urologist to get me on the road to recovery. I can’t thank those who worked on me. The pain was excruciating. It took two doses of morphine to get the pain to where it was manageable. Thank you to those ER professionals that helped me.

Beautiful, clean, and professional. The process for my wife's triple herniated disc surgery went smooth. Great communication via verbal and text. Thank you, Dr. Saddiqui!!

Went in to get an xray and the registration girl Felicia is rude. Did not greet me when called to the desk and was very cold and not welcoming. As this being your first contact with the hospital you should put someone who cares at the front. Good thing you only have to deal with her for a bit. She had an attitude when asking me for my order even though I kept telling her its in the system. If I can see it on my end through mychart why was she insisting for an order.

This place is HORRIBLE WORST HOSPITAL IN THE CITY OF HOUSTON! Came here to get my hand checked out 1 have 22 stitches and some are lose and my thumb is halfway off and I was told my emergency wasn’t and enough of an emergency to be seen so I waited and 7 hours later still waiting! Don’t waste ya time go to Herman Memorial!!!

This hospital is directly responsible for the unnecessary pain and suffering of a close family member who died under their “care”. The family requested multiple times for the doctors managing this family member’s care to investigate the cause of a concerning medical condition as well as requested for a specialist to review and diagnose his condition. The family was repeatedly advised the message would be relayed but nothing happened with the request. Ultimately, this family member suffered daily in their care and they did nothing to ease his pain. Additionally, the night before he died they tried to push him out of the hospital into a nursing facility, without treating his condition adequately or discussing the plan with the family. We were only informed after they forced the family member to sign discharge paperwork. Only after objection was his discharge postponed to the following morning. In the wee hours of the morning, the patient passed away. In the end, he died alone and miserable in the hospital without his family around. I wouldn’t recommend this hospital to my worst enemy. Upon logging complaints about this incident and the deplorable care/massive communication gaps, the hospital disregarded 70% of the specific complaints and pointed blame back on the patient and family.

I had cervical fusion surgery here. Registration was very streamlined and went smoothly. Facility was clean. Food was well prepared and staff was engaged and encouraging. Doctors and nurses were very attentive. Nothing negative in my experience here. Thank you to all the staff that had any interaction and made a scary situation less stressful.

I received prenatal care from Dr. Jessica C. Miller and must say 10/10 she was the best doctor very caring, consistent and caring. I had a scheduled cesarean (my 3rd pregnancy) she was very good at answering all my questions and making me feel comfortable. My stay at the hospital was good some nurses were a bit rude and mean. I did report them while I was there and ask for them to not be assigned to me during my stay. While other nurses were very kind and friendly. I left home with knowledge and everything I needed to take care of my self and incision. Thank you Dr Miller and Houston Methodist willowbrook for the care of my baby and myself.

On a very busy day, the ER nurses and staff showed exceptional care and compassion for my Dad and our family during his final hours. The team at this ER does an outstanding job under very difficult circumstances. My family and I appreciate the great care that you gave on Feb 15 2023 in ER Room 4. We cannot thank you enough.

My husband unfortunately visits this place more often then we like to admit so when my friend got very ill it was the first place I thought to take her. They treated her kindly and quickly for the amount of people that were in the emergency room that evening. It's always a very clean facility and the staff is usually very nice and super friendly out of all the hospitals I've visited and some that I've been in this has got to be hands down one of my favorite everyone is genuinely concerned and takes the very best care they can possibly take with each and every patient and the doctors aren't too bad either

I had all my three children delivered at this hospital. The facilities are good, doctors and nurses are caring and knowledgeable. My OB/GYN, Dr. Aeneid Chen, insisted to deliver my second and third baby and requested the hospital to page him whenever I was admitted. Dr Chen was such an experienced doctor. My first child, however, was delivered by the doctor who was on the shift that day. So I think it is the normal medical system to handle patient this way and to give doctors a more scheduled life.

Went in for the first time for a heart scan recommended by my cardiologist. The facilities (at least the North Pavilion) are very clean, calm, and quiet. I was able to get registered without any issues and the nurse brought me back right on time. Overall, everyone that I interacted with between the front desk and the nurses were kind and pleasant!

Horrible, worst ever. Do not go here, even if your life depends on it. A statue of Jesus in the foyer, "The Great Healer", He has got to be ashamed of what goes on inside those walls. Nurses are to take care of human beings. This place human beings are left to languish with no response from the call button. Also, ER is set up in a way that I overheard every question and answer in the Triage. No privacy. They held up a sheet for a woman to partially undress.. in front of 40 people in the waiting room. Took over 4 hrs. Not one bit of urgency. Triage nurse had nothing but cruel words to us.

Worse ER experience ever they don't tell you after traige you will be shoved in a room with like 20 people. Nobody getting care. I seen better emergency rooms ran during covid. STAY AWAY AT ALL COST. I WONDER IF MY INSURANCE WILL BE BILLED FOR A ROOM OR A CATTLE CALL OF 20 PEOPLE IN A ROOM WITH NO CARE.

Unfortunately, the worst ER experience in my life and I have unfortunately needed to visit ERs many times. They misdiagnosed me. I told them something was definitely wrong and they finally did a CT scan and found out that I had diverticulitis. The waiting room is where they keep all of the patients waiting, hooked up to ivs and talk openly in front of everyone about your lab work and diagnosis. It was like being seen at a Red Cross emergency tent. Then the nurse actually got upset with me bc I told her I couldn’t take a certain medication. It was a very sad experience. I ended up going to another ER, St. Luke’s Health the Vintage, which was the best experience ever.

I wouldn’t even rate a 1 star but have no choice. 10 out of 10 do not recommend. Further, the nurse staff 10 out of 10 act like children and are super trashy. I will never ever ever be back to Methodist. My family member had open heart surgery at Methodist San Antonio and it was such a wonderful experience. Houston? Trash. Never ever again. Take your loved ones somewhere else…anywhere else! Edit: Dr staff was excellent and treated my family member well. Too bad their nurse staff is horrible.

I have been here multiple times and all those times I have been treated good first time I was 17 going into preterm labor and the next time I went to have my son very professional, and the time after that I had to get my gallbladder removed. I have no complain only the last time I had to wait a little longer than expected but it was fine for me.

I recently delivered my 2nd daughter here and the doctors and nurses were amazing! They took really great care of us both. I also ended up with an infection and had to come to the ER a few weeks after delivering and the care I received was excellent. I am really grateful for the nurses that took care of me during my stay and of course, my doctor, Jonathan Russell. Nurse Billy was Definitley my favorite - very attentive, kind, and personable. Made the stay better while I was away from my family. Thank you guys for the amazing care!

The hospital staff on the second floor was amazing. My experience was 10/10, the front desk greeters on the second floor were very welcoming. My doctor, all the nurses that cared for me, the chaplain, anesthesiologist, and the surgical tech did such a wonderful job making me feel cared for and comfortable. Everyone was so friendly. Best hospital experience I’ve ever had. Thank you for your care.

My wife's OB-GYN Dr. Heiman provides care over here. We had an amazing experience with Dr. Heiman and Dr. DeSplinter. My wife delivered our twins over here, and we are very pleases with our delivery and after delivery care experience. All the nurses and staff are caring, friendly and loving. It is one of the best hospital in Houston if you want to decide for the location to deliver your baby.

Was scheduled for a nuclear stress test on a Monday morning. Got there in plenty of time. 5 minutes before they were going to insert an IV I was informed they did not have the required medication for the test so I took a trip there for nothing. The machine that generates the medication was not working and apparently nobody thought it was important enough to let me know before I went there. It cost me $1000 for a 6 mile trip there and back. All they could say is it happens at time. Will not go back.

Good staff and doing all they can and i would give 5 stars for their hard work but the ER is completely overrun. It looks like the designed waiting room is now a triage room. Waited in ER for over 9 hours. Avoid

All the staff here is top tier, best hospitality I’ve received at any hospital everyone was so hands on explained what they were going to do and did exactly what needed to be done dr even called before the surgery to explain the procedure I’m thankful for the emergency room staff and the staff on 3rd floor in observation they took care of my husband and nurse Carlos I would like to say thank you especially for making him comfortable very genuine straight forward person. Oh yeah and Ms. Tracy the ER very thorough made me feel better about everything I don’t remember other people names but everyone made our experience so special.

Had me schedule a MRI Enterography a month in advance. I had to skip dinner and paid my insurance just for this appointment. I drove here pre checked in online and the first desk made me sign in. They came and took me to the back. Ask me 10 questions about my medical history and to put my clothes in the locker. Just to come back 45 mins later to tell me the machine is not working. And they could perform the procedure on a machine that won’t perform the procedure properly. This is ridiculous.

I am recommending this hospital as great hospital. My spouse admitted to the hospital to deliver a baby. They are providing amazing service for their patients, take care patient like their kids. All the doctors and nurses I met very kind full and they are experience. I am paying my gratitude for all the staff those who making their effort to keep maintained the standards of Willowbrook. 🙏🙏🙏

Experiencing this places not once but twice during an emergency, was yet another horrible experience! I was in SEVERE pain and couldn’t help but notice the elderly lady next to me bleeding profusely through her nose while throwing up blood for almost 3 hours before taking her in. The gentleman working the desk was EXTREMELY rude to many patients that approached him. I’m sure he knew that these patients would not be reporting him. I finally left after almost 4 hours and three of which I sat there waiting for results. I finally asked HIM to Remove my IV workless tube so that I could just leave. Only to receive a message an hour later for doctor to see me. Pls don’t take your love ones there. There are much better ER’s. My fiancés now knows this. His 1st experience with an ER was a nightmare!

I recently delivered my first baby here and overall had a great experience. I can’t thank the nurses enough who took care of me while there, I was in labor for quite awhile and they were so patient with me. Nurse Sarah and Jill are the best. Dr. Dogan did a great job delivering my baby. Great team. Will highly recommend this place~

Love my doctors. The nurses are terrific. My primary physician’s offices are there, but I have also been an emergency surgical patient there. Medical staff is top of the line!!! I wouldn’t want to go anywhere else!!! M Tyler

I delivered my child at houston methodist and had an amazing experience. I also want to thank all of the staff at houston methodist because i had undiagnosed pancreatitis. i visited my local stand alone methodist ER several times and they took me seriously every time, and helped me every single time until we figured out what was wrong. after getting admitted to willowbrook i was very stressed as i have a 15m old but the nurses and doctors were all so helpful and kind. I want to give a special shout out to two nurses Denae and Luis as well as doctor Bandeali he was the fastest responding especially to any medication requests and was the most personable doctor i met. even though the doctors spend very little time in your room he always made it feel like he had all the time in the world to answer any questions or concerns. thank you dr bandeali!!!

Unsure how the rest of the hospital operates but Women's Labor & Delivery is great. I have delivered two babies in these past two years here and received the same great care and attention from staff. They got it down 👍🏻 Special thanks to the midwives and all who work with them.