Very strict late policy. I was coming in for the first time, was really looking forward to my class, and potentially joining since I live right down the street. I received a call exactly at 12 while I was driving, told the girl I was 2 minutes away, and was told I can't come in for my 12:30 class. I would have been 3 minutes late, but because I didn't fill out the liability form already I was told to reschedule. I completely understand late policies as they are very important in my field, but come on.. not even a 5 minute grace period??

My friends refered me to Orange Theory, quickly fell in love with it. Mainly because it's a great atmosphere, great coaches (Amber, Michelle, Natalia & Kyle) and team. I will say I do feel it is more of a Cardio workout, not necessarily for muscle gain. I do see some muscle growth but it's toned muscle. They say they are adding a lift 45 class - looking forward to that greatly. At the time of writing this I have been a member for 3 months and I can definitely say my body is taking good shape.

This is by far the best workout for me. Well rounded, changes daily, energizing and fun! The staff and coaches are always helpful and attentive, which makes this a pleasant place to be. I always look forward to my workouts here, and have seen positive results in my weight and fitness level. Now I am running more, and the floor work is making my core stronger thanks to the coaches help and encouragement. Love it!

Sadly, I had the worst experience at this place the SECOND I walked in the doors. My friend has been coming to this place for months including my boyfriend's family. They have spoke sooooo highly of them. I signed up yesterday (April 7th) to register for a free trial class with my friend at 5:30 p.m. I was told to come 20 minuets early to go over safety and equipment. While my friend and I were pulling in they called me exactly at 5:10p.m. to see if I was coming. I told them I was parking and they said "perfect! we will see you soon!" When I walked in the door at 5:12 , the first lady gave me the paper work to fill out. Literally!!!! I MEAN LITERALLY, 15 SECONDS LATER the STUDIO MANAGER told me I can't join the class and need to sign up for the 6:45 pm. class. I was so confused and speechless. I told the lady "No, I can't because I am here for the 5:30 class to do it with my friend. I don't want to do it without her." She said "You are supposed to be here 20 minuets early and you are late. We have to show you around, go over the equipment, and safety." I told her I understand but I showed up a few minuets late. It was so awkward and felt so embarrassed in front of everyone. Then my friend came out wondering why I didn't change into my workout gear. I told what had happened, thinking my friend can convince her to let me workout at 5:30 p.m. and the STUDIO MANAGER said NO. She kept on assisting to join the 6:45 p.m. class. we said no. When my friend join the class, I decided not to reschedule because of how she treated me. NOT ONLY THAT THE PEOPLE THERE INCLUDING THE COACH WAS SHOCKED HOW SHE TREATED ME!!! I HAD TO TELL HER FIVE TIMES TO NOT CHARGE MY CARD $30.00 FOR SHOWING UP A FEW MINUETS LATE! AND TAKE A PICTURE! I REALLY WANT TO THANK Y'ALL FOR MAKING ME A MEMBER AT F45. THEY HAVE BETTER SERVICE AND FRIENDLY PEOPLE.

We recently moved to tx I just came with a referral at this location, the lady at the front desk refused allowing him to take the class for not having a local ID. She was asking for more documentation that proved residency he even pulled his payroll documents and she refused him to access the location. This is the way of doing marketing? This is the way of getting new clients? She provided the worst customer service I've ever seen. Is stupid the way they kick out new clients. This is a very stupid decision have this person in charge.

Love the classes! The fact that everyday is a different challenge has really helped me with my fitness goals. It helps tremendously to have a coach guide you and push you along. Even when I don't feel like going, once I get there, I am motivated by everyone around me. I highly recommend!

Great balance of endurance, strength, and plyo/explosive workouts. Love the challenges, it makes working out fun.

I love Orangetheory! I was consistent for a year then stopped doing it for a year. Now that I have made the decision to come back, I’ve missed the feeling and the welcoming atmosphere. Totally worth it!

No chill… My girlfriend went to check out a class here, seriously considering a membership. She did the pre-registration online and everything, and then showed up a few minutes late for the walkthrough. The girl at the front desk was rude and blew her off, refusing to give the walkthrough and let her do the class with the excuse that she was a couple minutes late. She showed up to take a 6:15 class at 5:50 instead of 5:45 and was sent home. To make matters worse a friend had driven from across town to join her! Definitely not considering a membership here anymore, I guess these people pride themselves on being sticklers or something.

OTF TC always starts my day strong. By going early, no one can interrupt me-time. The coaches are lovely. When you get into a routine your class is like a family, too.

I love working out now because of Orange Theory! I love the coaches (Kyle and Amber Rock!), they are always encouraging me and keeping me engaged. The intensity level of the workout is just right and I like that they change up the exercises and music everyday. It's never boring! After years of trying and failing, I have finally made exercising a habit and lifestyle.

I am so happy to live so close to such a fantastic gym. The trainers are very knowledgeable and really care about your health and fitness goals.

I really feel good post working out in OTF. Coach Amber, Laila and Kyle are doing great job in town and country branch. 💪😉

I am coming up on my 7 year anniversary at Orangetheory and never get bored! I love the variety of exercises, the wonderful trainers and staff, and our beautiful new studio.

I get a full body workout every time I go. The sessions consist of treadmill, rowers, and a strength training area, with emphasis placed on heart rate to achieve optimal calorie burn. Sessions are limited to about 25 people so it's a good idea to use the app to schedule workout times since the studio is only available when sessions are held. Lockers are provided and three showers are available if needed after workout sessions.

I love the variety I get with OTF workouts. I don't have to think about what exercise I am going to do next, they do all the work for you. It's a great community of people that keeps me motivated, and the coaches are attentive and personable. I have seen such a positive change in my body (after 3 kids in 3 years), and my cardiovascular health and endurance has improved significantly. I love that OTF is for all skill levels, ages, and body types. Would highly recommend OTF and in particular the Town and Country location staff is amazing.

FUN PLACE TO WORKOUT - ATTEND RESPONSIBLY Strict no-show / late cancellation policy. First time offense will not be waived. $12 each time. I honestly thought I had a 6 pm class but was registered on the app for a 6 am class. I recognize this was a mistake on my part. I have never "no-showed" before as this is not my nature. But when I asked for a one-time waive, the employee stated their system cannot issue refunds/credits at all. I find this suspicious given our technology in 2021. I only go because my current company pays for my membership. I will cancel my membership in the future. I would not recommend attending if you pay out of your own pocket. Because, even if you wake up sick in the morning and cannot attend a class, you will be charged for not cancelling 8 hours in advance. You could get hit by a car and not show and you will be charged. I actually asked them when I first signed up. The employee said if you are sick and cannot go, you will still be charged. This is a health and safety issue now because a person could be slightly sick but still go to not be charged a fee -- thus infecting all the other gym attendees. Sigh. **Update** Orange Theory did call me back to discuss the situation more. I was fortunate to speak with Danni, who I know and find pleasant to be around. She was able to issue me a refund and listened with great understanding. Hence, I changed the 1 star to 5 stars. Also, it is worth mentioning that I think all the coaches at this one location are fantastic instructors. Amber, Michelle, Natalia, and Kyle make the hour quite enjoyable and pay attention to me and my daughter. I really value and notice how they pay special attention to my daughter when she is lifting weights to ensure her form is good. And how they notice when she's not with me. It makes me feel seen and cared for. And I can workout while my daughter lifts the weights correctly on her own with the teacher!

Love, love, love this studio. The guys at the front desk are very friendly and helpful. Coaches are very knowledgeable and encouraging.

I’ve been back at OTF regularly now for two years. As many others, I’m ADDICTED! W HC Kyle and Amber giving everyone so much energy and love, you can’t not get a great workout l!!