1/5 Dmitry L. 1 year ago on Google
Unfortunately
had
an
awful
experience
with
the
management
and
hospitality
of
Hyatt
Regency
Hua
Hin.
Did
the
reservation
and
payment
of
pool
access
room
with
Booking
and
informed
the
Hotel
that
we
will
be
coming
with
a
dog.
When
we
arrived
from
Bangkok,
the
manager
Eve
informed
us,
that
they
only
accept
the
dogs
in
designated
room,
which
is
different
type
with
garden
view
(where
by
the
way
on
the
terrace
is
very
strong
smell
of
pet
toilet)
and
we
can
stay
only
1
night
instead
of
6
reserved
nights,
because
they
are
fully
booked
from
tomorrow.
It's
totally
ridiculous
and
completely
unacceptable
for
the
Hotel
of
such
level.
After
40
minutes
they
found
and
only
offered
1
option
is
to
stay
at
garden
view
room
type
and
asked
us
to
pay
again
for
the
6
nights!
Needless
to
say,
that
their
lobby
is
outside,
no
fans
for
clients,
only
for
their
staff.
We
refused
to
accept
their
only
option,
and
went
to
another
Hotel.
And
one
more
important
notice,
when
we
started
to
load
our
luggage
back
to
the
car,
the
Hotel
staff
put
them
all
on
the
ground,
instead
of
the
car
trunk.
Definitely
not
5
star
service.
I
would
highly
recommend
to
avoid
this
branch
in
Hua
Hin,
if
you
are
traveling
with
the
dog.
We
will
never
come
back
to
this
Hotel
again.
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