Update March: Holmes Place has now simply increased my monthly contribution by 10%. Instead of informing me of this in writing in advance, they simply use my bank account on their own initiative - definitely not okay! The customer service responsible for this in Berlin is playing for time. ————————————————— Almost a year ago I switched from John Reed to Holmes Place - in the hope that the significantly more expensive monthly fee would pay off and that reasonable training would be possible. Unfortunately, this wasn't a good decision and I canceled after just 10 months. I give the two stars for the often excellent course instructors and the reliably functioning and reasonably clean showers. More at a glance: - Training equipment is generally outdated and sometimes broken for several weeks here and there. At the Cable Jungle you can still find a sticker with the date of the last test in 2019. - The bicycles in Studio 1 are not properly maintained, although course instructors and members regularly point out various defects. - The music system in Studio 1 is regularly broken - and then for at least a week. - Training area too small and therefore overcrowded too quickly. - In the wellness area you always experience hygienic no-gos (also due to guests from the adjacent hotel). In addition, there are the toilets, on whose gray-painted walls you can see various clear stains. These are regularly brushed over, but then quickly return. - Although the lockers are serviced from time to time, many are still battered and therefore not safe. - ⁠The towels handed out often have stains. For several weeks there have been no more disinfectant wipes in Studio 1 (and now also in Studio 2) for wiping the mats/bicycles. - ⁠In just a few days, the number of average Google stars here increased from 4.1 to 4.5. The reason for this was dozens of reviews on Black Friday, which were noticeably often written every minute by accounts with only one review. - ⁠The water dispenser is cleaned rather sporadically, so you can sometimes smell a bad smell. - The staff always gratefully accepts tips - but in the end nothing often happens. With a contribution to be paid that is normally €81.90 per month (plus an additional €100 flat rate per year), these circumstances are not acceptable. Overall, I would now advise friends and acquaintances not to go to this studio.

BE AWARE OF CERTAIN PEOPLE IN THE POOL AREA! in general I like the gym itself and it has a good price for what it offers. But today I'm writing about a regular gym member tries to touch women in the whirlpool. He is often in the whirlpool and even though he sits 2-3 persons away, he hides his leg under the bubbly water, reach over the bench under water and touch women with his toe. Then he pretends to be innocent when you call him out. To all the girls coming to the gym, if you had such experience, you are not alone, and it's not a coincidence that he's leg or toe touched you! I saw him a couple times doing this and it's very difficult to call it out because he hides under the whirlpool. Please be cautious in the whirlpool and call them out if you suspect such behavior. We cannot tolerant such things!

I did a 30 days trial phase since they offered it on MyDealz. I wanted to check the gym out and if the gym was good enough for my needs and expectation. Unfortunally the young manager who gave me the trial contract was high nosed and kind of looked down to me. Just a reminder: Being white and wearing a suit doesn't make a better person. You should learn manners and how to express a welcoming atmosphere to every person in the world. He was clearly a racist just by the way he acted and looked at me. Anyway he lost a potential customer and, further, anyone else I told about the incident.

Great studio on several floors and everything. The service staff could sometimes show a little more sensitivity, but everything else is great. The courses are led by committed and professional trainers. Separate saunas and a communal sauna as well as a communal steam sauna invite you to relax after a hard workout. There is also a large pool with 3 lanes and a whirlpool. Great atmosphere and one of the best gyms in Düsseldorf.

Terrible support. Had a training today. When I went back to the changing room, my shoes were gone. I went to the reception to ask for help. The ladies there basic responded: if you didn’t put them inside the locker, it’s none of our business. It is your gym. I’d expect at least some suggestions or help to ask around (e.g. the cleaning personnel). The “I don’t care” attitude is really hurting

DO NOT BECOME A MEMBER! CAREFUL! It should be a luxury gym, but it is far away of that. Poor in services, expensive and personnel rude. Pool and jacuzzi always out of order. Be very careful with the contracts!! They make it almost impossible to cancel later.

(Translated by Google) Disadvantage: - Price-performance ratio extremely bad. In addition to the monthly fees, some mandatory additional costs (BodyCheck, towels) - At peak times it is at least as crowded as in the 20 € / month studio I was in before. - In the strength equipment area it is very (!) Loud from the endurance equipment. - The endurance machines are designed in such a way that 10 people constantly look at them on the strength machines (for whom there is nothing else to watch due to the lack of a television). - If the studio is closed spontaneously due to water damage, as is the case today, the members will not be informed by email or in any other way. Very annoying with a long journey! - No windows, no parking spaces Benefits: - New devices - Some nice staff (Original) Nachteile: - Preis-Leistungs-Verhältnis extrem schlecht. Neben den Monatsgebühren noch einige zwingende regelmäßige Zusatzkosten (BodyCheck, Handtücher) - Es ist zu den Stoßzeiten mindestens so voll wie in dem 20€/Monat Studio, in dem ich vorher war. - Im Kraftgerätebereich ist es sehr (!) laut von den Ausdauergeräten. - Die Ausdauergeräte sind so ausgerichtet, dass man an den Kraftgeräten ständig von 10 Leuten angeschaut wird (für die gibts sonst nichts zu gucken mangels Fernseher). - Wenn das Studio wie heute wegen eines Wasserschadens spontan geschlossen ist, werden die Mitglieder nicht per E-Mail oder sonst wie informiert. Sehr ärgerlich bei langer Anreise! - Keine Fenster, keine Parkplätze Vorteile: - Neue Geräte - Teils nettes Personal

Men's lockers still require manual locks. Locker rooms feel unsafe, theft seems to be common. Sauna area is often dirty, rules are not enforced. Main sauna is small by comparison, but individual saunas for each gender are available. Front desk at the reception could be more welcoming, maybe they need a training on what customers expect.

(Translated by Google) CLOSED FOR STORM !! because of the little wind they close the whole gym what does Sturm have to do with the gym ?? I do not understand I have been training at the Kö for 20 years before that I was in other fitness studios and they were always open no matter if storm, Christmas, New Year's Eve, carnival but here they use every little thing directly to make an elephant out of a mosquito !! (Original) WEGEN STURM GESCHLOSSEN !! wegen bisschen Wind schliessen die direkt das ganze Fitness Studio was hat denn Sturm mit dem Fitness studio zu tuen ?? versteh ich nicht ich trainiere seit 20 Jahren an der Kö davor war ich in anderen Fitness Studios und die hatten immer geöffnet egal ob Sturm, Weihnachten ,Sylvester Neujahr ,Karneval aber hier nutzen die direkt jede Kleinigkeit aus die machen aus einer Mücke einen Elefanten !!

I was shocked to experience a very frightening and hurtful event in this gym. In my entire sports career, I have never experienced a trainer excluding me from her course, which I attended for the first time on site (I have been doing it for years) and with the reason that I did not correspond to the ideal physical image. I was humiliated in front of all the course participants and was not allowed to attend the course. An absolute humiliation and insult just because I don't fit the physical image. She doesn't know me and attacked me directly. Never experienced anything like this in a gym. No support and support was shown by other trainers. Plus it's ridiculously expensive and has absolutely no service at all. No words!!!!

Today at reception was a very rude lady. Firstly I have to wait for 10 mins until she finished her call and then She forced me to buy a locker for 10€. Pretty cheap and low quality gym.

(Translated by Google) Despite several verbal and written addresses on my part, I did not get a rental contract for a locker for almost 3/4 of a year, although I was assured verbally. I was also assured that I could lock my things in a locker without them getting away. During the renovation work in the locker room, my locker was simply opened and my things in the 3-digit area according to the club manager were "donated" without being given the opportunity to pick them up myself. In order to get this information I had to call countless meals or write e-mails. I only received a response or a call back after 10 days when I sent out the deadline with a warning. The last time I used my things was in mid-December. At the end of December of the same year I found that my locker had been broken. (Original) Trotz mehrfacher mündlicher und schriftlicher Ansprache meinerseits, habe ich keinen Mietvertrag für einen Spind während knapp 3/4 Jahr bekommen, obwohl mir einer mündlich zugesichert wurde. Ebenfalls wurde mir versichert, daß ich meine Sachen in einem Spind abschließen kann, ohne dass die wegkommen. Während der Renovierungsarbeiten in der Umkleide wurde mein Spind einfach geöffnet und meine Sachen im 3 stelligen Bereich lt. Clubmanagerin "gespendet", ohne daß mir die Gelegenheit gegeben wurde, die selbst abzuholen. Um diese Information zu bekommen musste ich unzähliche Mahle anrufen bzw. e-mails schreiben. Anwort darauf oder Rückruf habe ich erst nach 10 Tagen bekommen, als ich Frist mit Mahnung rausgeschickt habe. Mitte Dezember habe ich zuletzt meine Sachen benutzt , Ende Dezember des selben Jahres stellte ich fest, daß mein Spind geknackt wurde.

We bought yesterday ticket on fitfox to visit holmes place. When we came today in the morning Administrator said the gym has been closed due to some water issues. We were surprised why the system allowed to buy tickets, since the gym was closed. Tickets valid only for one day, so we asked what can we do? Administartor send us to other Holmes Plase, which was 4 km away. We got there (Oberlöricker Str. 3, 40547 Düsseldorf) administrator said they don't have swimming pool and they dont even have towels!! how this is possible in such popular and high class gym not to have towels?? We left that gym as well because we didnt take towels with us and because the plan was to go swimming and have sauna. So we wasted money , we wasted our time. And Administrators in both gym were not helpful at all, what should we do with our tickets if they are valid only for one day during specific time? Why there was not information about gym not working on Königsallee 59? Why the tickets were sold to us? we are very disappointed.

Small, average service, older machines, very expensive - saunas are constantly broken. Personal trainer has loud conversation on the phone in the middle of the training area and female staff tells her colleague how customers tell her how hot she was. Very strange.

Not good, very unkempt, no staff to ask for anything and completely overcrowded

So it's not even one week that I'm going to this place... But I thought I have to give my feedback here so others can read before registering here. Today, I tried to use the whirlpool and a creepy guy tried to touch my feet... I came out very quickly... I read the comments before registering but it was for 4 months a go and I thought you solved this problem... Today, When it happened to myself I realized that this is a common thing here (as the behaviour of the staff showed me that they dont really care) which I don't approve of... The Sauna was also very dirty today so I just find this place not worth the price... And I find it honestly very very schade for such a great location...

(Translated by Google) Dear Ladies and Gentlemen, I experienced very bad things with you. You just cheated on me. I registered with you as a student two months ago. after three days of my contract i noticed that my friends paid almost half of the amount. I tried to terminate the contract because of your fraud because you did not inform me correctly and only thought about your money. I was there 5 times, several emails, spoke to the manager and she also said that my contract could be much cheaper. I haven't been able to contact you for Corona for two months, and there is no administration there. But you withdraw the money from a student's account despite no performance. It is remarkable that I didn't even train a minute with you after the contract, but you still want to earn so dirty money and it's a shame but some people are like that. Thanks to German democracy and the law, I spoke to Konsument Zentrale. i know my right. (Original) sehr geehrte Damen und Herrn, Ich habe mit euch sehr schlimmes erfahren. Sie haben mich einfach betrugt. Ich habe mich vor zwei Monaten als Student bei euch angemeldet. nach drei Tage von meinem Vertrag habe ich bemerkt, dass meine Freunde fast halb von den Betrag zahlen. Ich habe versucht wegen ihrer Betrug den Vertrag beenden, da Sie mich nicht richtig informiert haben und nur an Ihrem Geld gedacht haben. ich war 5 mal dort, mehrere Email, mit Geschäftsführerin gesprochen und Sie meinte auch, ja meinen Vertrag könnte viel günstiger sein. Ich kann Sie seit zwei Monaten wegen Corona nicht erreichen, sogar keine Verwaltung ist dort. Aber Sie ziehen von dem Konto eines Students trotz keiner Leistung das Geld ab. Das ist bemerkenswert, dass ich nachdem Vertrag sogar keinen einzigen Minute bei euch trainiert habe, trotzdem wollen Sie so schmutzig Geld verdienen und es ist schade aber mansche Menschen sind so. Dank deutscher Demokratie und des Gesetzes habe ich mit Verbrauch Zentrale gesprochen. ich kenne meine Recht.

(Translated by Google) After practicing as a founding member of the Kö for almost 15 years, I quit regularly in mid-March at the end of April. After I quit (a recovery meeting was not held), I contacted the club personally, 7 times, by email, telephone, and without receiving any response. You can't reach anyone in Berlin, either by email or phone. A week ago, an employee in Düsseldorf assured me that the contract was no longer active and promised that he would confirm this by email the following day. Of course, nothing came to me. I have never experienced such ignorance in customer service! Reasons for termination are a dirty studio that is constantly under construction and to top it off, the takeover of the contracts of ex-Fitness First members, who now train for around half the price that the original members pay. The courses are dangerously full and the trainers are totally overwhelmed. You are left alone with the situation and are accordingly unfriendly. The behavior of the public, especially the guests from the neighboring hotel intercontinental, who ignore the pool and sauna etiquette, leaves something to be desired, especially towards the staff. The staff at the reception are always trying to be friendly, but apparently they do not receive the correct help and work instructions from the management. All indications of grievances by longstanding members will be gladly answered, so that they will be totally ignored. All in all, an apparently incompetent management that apparently focuses on size instead of class and forgets that it even sells the club as a premium club and should look after its members as such! (Original) Nachdem ich fast 15 Jahre als Gründungsmitglied Mitglied auf der Kö trainiert habe, habe ich Mitte März zu Ende April regulär gekündigt. Nach meiner Kündigung (ein Rückgewinnungsgespräch wurde nicht geführt) habe ich mich auf allen Wegen, Email, Telefon, persönlich 7x an den Club gewandt, ohne je eine Reaktion erhalten zu haben. In Berlin erreicht man niemandem, weder per Mail noch per Telefon. Zuletzt versicherte mir vor einer Woche ein Mitarbeiter in Düsseldorf, der Vertrag sei nicht mehr aktiv und versprach, er würde mir dies bis zum Folgertag per Mail bestätigen. Natürlich kam bei mir nichts an. Noch nie habe ich eine solche Ignoranz in der Kundenbetreuung erlebt! Kündigungs Gründe sind ein ständig im Bau befindliches, schmutziges Studio und als Krönung dann noch die Übernahme der Verträge von ex- Fitness First Mitgliedern, die jetzt etwa für die Hälfte des Preises trainieren, den die originären Mitglieder zahlen. Die Kurse sind dadurch gefährlich voll und die Trainer damit total überfordert. Sie werden mit der Situation allein gelassen und sind entsprechend unfreundlich. Das Verhalten des Publikums, vor allem der Gäste aus dem benachbarten Hotel intercontinental, die Pool und Sauna Etikette ignorieren, lässt vor allem auch gegenüber dem Personal zu wünschen übrig. Die Mitarbeiter an der Rezeption sind immer wieder bemüht, freundlich aufzutreten, erhalten aber offenbar nicht die richtige Hilfestellung und Arbeitsanweisung von der Leitung. Sämtliche Hinweise auf Missstände von langjährigen Mitgliedern werden gern freundlich beantwortet, um dann total ignoriert zu werden. Insgesamt eine absolut inkompetent erscheinende Geschäftsführung, die offenbar auf Maße statt Klasse setzt und vergisst, dass sie den Club sogar als Premiumclub verkauft und seine Mitglieder auch so betreuen sollte!

Unfortunately too low service for too high of a price. I booked a personal training - the trainer just didn’t show up, although I received a confirmation email and no any kind of cancellation. Reception could not and also did not want to reach out to him. Same week I booked a bodyscan explicitly asking two receptionists if I can be sure that this appointment takes place and I can make a bodyscan in this location. They ensures me - and what a surprise that they were wrongly informed and I cannot do the bodyscan here! Half of the gym is closed for how many months? I don’t want to lie, maybe 4-5. Same for the group courses. Two stars for - it smells nicely and the changing rooms are spacious! Location is also great In general quite a bad price-quality ratio, I regret not cancelling my contract earlier.

Very few devices available. (Sometimes just an incline bench) so you have to wait ages. Some of the devices are very old and not a modern standard. Dirty and messy... The wellness area is very good and well maintained!

Poor professional service!!! We book a week be email and when I was there they told us this is not possible !

I only give holmes place 3 stars. And the three stars because of the staff. So the staff is great. They are super nice and always help you if you have problems. Andreas Heerdt and Nico, for example, are great people who have tried to help me again and again. Even when they trained there privately, they took the time and gave tips. And that's why the stars. Let's come to the negative.. The shop is terribly small and I find it really outrageous that you have to pay 1 euro if you already give a deposit for the lock.. also the whirlpool is WAY TOO COLD!!!!!!! THIS IS NOT RELAXATION IN THE WHIRLPOOL PLEASE MAKE SURE YOU GET THE THING WARMER AGAIN. especially the pool is much too cold... it's a real struggle to get in there. At the prices they charge, they don't have to save a few °C on electricity. And that's why there are only 3 stars!

Attention, watch out! Fraudsters at work! Last year in November I was assured by a young gentleman that I was only signing a 3-month contract that would automatically end when it expired. He explained that if I was interested in further training I would have to sign a new contract after the 3 months were up. But after the 3 months they brazenly tried to charge money for another 2 months and sent me invoices. However, I only had a 3-month contract, which was supposed to end automatically without me having to cancel. That's how it was shown to me. Fraud? Absolutely. I can't recommend it to anyone. Even the cheapest gyms are more competent and don't cheat their customers for a little commission. I will take legal action and have this resolved in court. The customer service is terrible. I have never experienced such employees. It's like talking to a blank page. This is pure rip-off. Some of you will regret it later. This company has zero interest in its customers. In other cheaper fitness studios you get a much more competent service. To 100%? No, 10000% no. Never again. I advise everyone against it.

Actually a nice gym, but recently the defects have been piling up: equipment sometimes takes weeks to be repaired, the water dispenser is broken, a corner of the fitness area is a construction site, some ceiling lighting is not on (broken or just switched off?) and today also only cold water in the showers... Lots of things that I think could be fixed within a short space of time if you wanted to. I'm used to better things from Holmes Place.

(Translated by Google) Positive: - great location - good equipment - modern design - the pool - nice people - extensive course program Star deduction: - the 2-class society in the club (some get towels, others don't) - the worn and somewhat unhygienic looking fitness accessories (including fascia rolls). Furthermore, the range could be expanded a bit here. - You don't really care about the implementation of the mobile phone ban in the pool and sauna area - the number of mobile phone users continues to rise! - Only open until 9 p.m. on weekends. Would be great if you hang on there for 1-2 hours. - No internet / TV reception on many cardio machines for weeks - Update 07/13/2020: Another star deduction - opening times on weekends only until 6 p.m.! If this is extended again in the near future, there will of course be another star. - Update October 5th, 2020: A star has been added again because the opening times have been extended again. (Original) Positiv: - tolle Lage - gute Ausstattung - modernes Design - der Pool - nette Leute - umfangreiches Kursprogramm Sterne-Abzug: - die 2-Klassen-Gesellschaft im Club (u.a. bekommen manche Handtücher, andere nicht) - das abgenutzte und etwas unhygienisch wirkende Fitnesszubehör (u.a. Faszienrollen). Weiterhin könnte man das Sortiment hier etwas erweitern. - man kümmert sich nicht wirklich um die Umsetzung des Handyverbots im Pool- und Saunabereich - die Anzahl der Handynutzer steigt weiter an!!! - Nur bis 21 Uhr am Wochenende geöffnet. Wäre super wenn man da noch 1-2 Stunden dranhängt. - Seit Wochen kein Internet-/Fernsehempfang an vielen Ausdauergeräten - Update 13.07.2020: Ein weiterer Stern Abzug - Öffnungszeiten am Wochenende nur noch bis 18 Uhr! Wenn das zeitnah wieder verlängert wird gibts natürlich wieder einen Stern dazu. - Update 05.10.2020: Ein Stern wurde wieder hinzugefügt da die Öffnungszeiten wieder verlängert wurden.

Used to be a wonderful place until the "Just Fit" people joined. Loud, uncouth, always. Full. You have to line up to train. I know it is business but you are. Destroying your club!!!!!

(Translated by Google) First I think, wow what a blatant gym. After 2 months I take everything back. Unfortunately I can no longer get out of the contract. The way the employees deal with customers here is underground. You have to be afraid to ask a question every time, because in the worst case you will be half laughed at. Then prefer to check on YouTube how to use certain devices. The devices themselves are nothing special - after a closer look, the rooms look a bit dirty or the hygiene in general seems a bit neglected in this shop. Then better sign somewhere else. (Original) Zuerst dache ich mir, wow was für ein krasses Fitnessstudio. Nach 2 Monaten nun nehme ich wieder alles zurück. Leider komme ich aus dem Vertrag nicht mehr heraus. Die Art und Weise wie die Mitarbeiter hier mit den Kunden umgehen ist unterirdisch. Man muss jedes Mal Angst haben eine Frage zu stellen, da man im schlimmsten Fall halb ausgelacht wird. Dann doch lieber auf Youtube nachsehen wie man gewisse Geräte verwendet. Die Geräte selber sind nichts besonderes - die Räumlichkeiten wirken nach genauerem hinsehen etwas verschmutzt bzw. die Hygiene generell kommt mir in diesem Laden etwas vernachlässigt vor. Dann doch lieber wo anders unterschreiben.

Very unfriendly staff, no trial allowed. Worst client service ever!

Membership is not clearly clarified. Not patient, not friendly

Great courses, pleasant atmosphere, clean changing rooms, nice trainers. So far everything is great!

Suggest better and nicer cleaning staff/services. Cleanliness, lockers, and machines definitely need improvements and updates. Good environment, nice staff.

(Translated by Google) Basically nice studio with a great spa area. However, there are also some (partly clear) drawbacks: If you focus on sport when choosing a gym, you should probably look elsewhere. The already small training area was again significantly reduced during the Corona period. The range of devices is also very limited. Lockers are old and just badly designed, which annoyed me every single time (even if it's supposedly just the B grade). It is extremely difficult to get to your things and sharp corners scratch the leather bag. The price is unfortunately not really justified (if you don't use an offer). After all, the reception staff was often unfriendly and arrogant towards me, which was probably due to the fact that I was significantly lowering the very high average age in the club and was therefore not taken seriously. (Original) Grundsätzlich nettes Studio mit einem tollen Spa-Bereich. Allerdings gibt es auch einige (zu Teil deutliche) Abstriche: Wer seinen Fokus bei der Wahl eines Gym auf den Sport legt, sollte sich wohl besser anderweitig umschauen. Der ohnehin schon kleine Trainingsbereich ist in der Corona-Zeit nochmals deutlich reduziert worden. Auch das Angebot an Geräten ist sehr begrenzt. Spinde sind alt und einfach schlecht konzipiert, was mich jedes einzelne Mal geärgert hat (auch wenn es vermeintlich nur die B-Note ist). Man kommt extrem schlecht an seine Sachen und spitze Ecken verkratzen die Ledertasche. Der Preis ist leider (wenn man kein Angebot nutzt) auch nicht wirklich gerechtfertigt. Schließlich ist auch das Personal am Empfang mir gegenüber wirklich häufig unfreundlich und arrogant aufgetreten, was wohl daran lag, dass ich den sehr hohen Altersdurchschnitt im Club deutlich nach unten drücke und daher nicht ernst genommen wurde.

I go to this gym occasionally with Urban Sport Club so I don't directly pay a membership there but I feel that for the price the gym is pretty basic, it's small and there's not much equipment so if just one person is doing a similar routine as you you end up having to wait or do something else (which itself is not very bad but you'd expect better for a place that's in the high end of the price range). I also feel it's somehow segregating that the members get a towel and non members don't, it's a very small thing but it adds to my dissatisfaction

can get crowded, you might see some snobby annoying people there, so not warm environment i'd say. although it is a not so bad place for a quick swim sauna time.

1-star rating because of their cancellation clause which is a mousetrap for expats and families. We had to move to Munich this month and they refuse to cancel our membership from Feb onward given this extraordinary circumstance (that other services e.g Unitymedia or Stadtwerk would grant!). So instead my wife and I are going to pay for three extra months ( i.e. 500Eur instead of 1000Eur out of their courtesy ) for unused service. I frankly don't like giving bad review, but these kinds of practices should not even exist here in Germany. Quick note about the facilities: - swimming pool had been out of order for months, I had to go to the swimming pool @Bilk instead. My bad again - cardio facilities: okay-ish, a number of machines were deficient - costs: yearly towel costs. - personal trainers: some are really nice and helped me with my back pain.

The changing rooms are really spacious, nice, and clean. I found it disgusting that none of the other members during my visit cleaned their cardio machine after use. Considering it’s supposed to be a luxury gym, I think one could expect to get a lock for the locker for free (1€ rental), as is the case with other Holmes Places I have been to. Towels were provided. Also, the CrossFit machines are very close to the wall and each other.

(Translated by Google) Cool club and pleasant atmosphere that invites you to wellness after fitness training. (Original) Cooler Club und angenehme Atmosphäre, die nach dem Fitnesstraining zum Wellness einlädt.

(Translated by Google) I always feel very comfortable at Holmes Place and since the studio was closed due to the lockdown, I have noticed even more how much I miss the club. But even during the closing time, the employees try very hard to have good and fast communication with us members. I am very happy when it can finally start again, until then I will continue to use the online offer ... (Original) Ich fühle mich bei Holmes Place immer sehr wohl und seitdem das Studio, durch den Lockdown, geschlossen hat, merke ich erst Recht wie sehr mir der Club fehlt. Doch auch während der Schließungszeit sind die Mitarbeiter sehr bemüht eine gute und schnelle Kommunikation mit uns Mitgliedern zu führen. Ich freue mich sehr, wenn es endlich wieder losgehen darf, bisdahin nutze ich weiter das Online Angebot...

Great gym. I like the free weights area. I think they are doing a good job with handling the safety with regards to Corona. For English speakers, Leonie Keysberg does a great job answer/explaining problems with accounting.

(Translated by Google) Great studio, deduction only for the somewhat strange staff. (Original) Super Studio, Abzug nur für das etwas eigenartige Personal.

(Translated by Google) Bad opening times. But the staff is hard-working and friendly. Course good and diverse. (Original) Schlechte Öffnungszeiten. Aber das Personal ist bemüht und freundlich. Kurs gut und vielfältig.

(Translated by Google) Sauna environment was not clean, staff was very nice, overall not special (Original) Sauna umgebung war nicht sauber, Personal sehr nett, insgesammt nicht besonderes

(Translated by Google) Absolutely 0 stars! Cheek to ask so much money for this ugly old bunker without daylight! Staff rude! if you give a hint that what is dirty or the like, it is recorded but not removed! For a studio in the premium segment in Düsseldorf at the KÖ absolutely not justifiable! Please do not send a link to the management at the KÖ either! Doesn't do anything anyway. Even at Fitx for € 20 you are treated more humanely! (Original) Absolut 0 Sterne ! Frechheit für diesen hässlichen in die Jahre gekommenen Bunker ohne Tageslicht so viel Geld zu verlangen ! Mitarbeiter unfreundlich! gibt man einen Hinweis das was dreckig ist oder ähnliches wird es aufgenommen aber nicht beseitigt! Für ein Studio im Premium Segment in Düsseldorf auf der KÖ absolut nicht vertretbar! Bitte auch kein Link zum Management auf der KÖ schicken! Bringt eh nichts. Selbst bei Fitx für 20 € wird man menschlicher behandelt !

The gym is beautiful. But as a fitness patron it feels like they had more of a spa designer for the facility and less of a fitness facility designer. There isn’t a ton of equipment in general, except for treadmill and cardio machines. This place has more of that than any other facility of comparable size. The pool and spa area is also nice enough. Again, there are very limited free weights and there is a lot of dead space in the gym and only a tiny area dedicated to free weights or bench press and squat racks. I honestly thought I didn’t see the whole gym on day one because that area was so small. Also, Holmes Place… why do you sell premium membership and you count towels and also don’t make the multi gym access details accessible or part of the membership conversation. Apparently it’s possible that one could be paying for the top tier that the membership consultant offered, but you will still have restricted access. What’s worse is that if you realize this and want to update your membership with the chain, this can only be done at your home gym (even though the only time this conversation is relevant is when you are away from your home gym). Lastly, due to the confusing membership info, although I have a membership I still paid a daily access fee. On top of the daily access fee, because this particular gym has old lockers, you actually have to pay to rent a lock instead of being able to use your keycard for access. Then for some reason these fees don’t seem to be standardized in a way for front desk personnel to be familiar with, so each time I encountered a different front desk person I paid a different daily access rate. With that said, I actually thought the facility looked very modern and the employees were all quite friendly. My complaints were specific to the way equipment way organized and about general Holmes Place feedback. If the aforementioned were to be addressed, this really would feel like a 5 star gym.

I really enjoy training here because the studio not only offers opportunities for training but also for relaxing and feeling good. The staff ensure that the studio's standards are always maintained and look after the well-being of the members. I have to particularly praise the employee Raven, as her dedication to supporting customers and always meeting them with a smile is very admirable👍

Great gym! Friendly people working, good calm atmosphere. Loving the wellness area.

Raven's friendly and competent manner at reception plays a key role in ensuring that my visit to the fitness center always gets off to a pleasant start. The variety and quality of the equipment enable me to train effectively. Overall I am extremely satisfied with the service and facilities.

I was there last week for a trial training session and I was more than thrilled! Super friendly welcome, I immediately felt very comfortable! My advisor was Niko and I have to be honest, he was great! He really dealt with me and related everything to me individually. I'm looking forward to the next training sessions with you!

He is the best Dentist i’ve ever seen in my life. Moral resepecting and really professional without any exaggeration.

Raven is wonderful the complete staff is great and they don’t mind speaking English with me or tolerating my very bad Deutsch!

They charge you 1 euro for a lock while other more modern gyms just give you an electronic lock for free. Machines are bad quality for the price, just like 2 blocks away John reeds has way better material to train. This is part of their side business. The worst is that, some months ago a security guy from the restaurant next door kicked my bike away and was super aggressive at me to me point of making me cry. Some people at the gym (mostly clients) were nice enough to help me while I was crying. Administration didn’t do anything and avoided me calling to the police. They didn’t contacted me later or anything. I was to scared to come back in a year although this was the closest gym to my house. For me, this gyms focuses more on the money and not so much in the clients. Wont come back.

(Translated by Google) I have been a member of the Holmes Place Königsallee Düsseldorf for years. In the times of the pandemic, the professionalism of Holmes Place has become even more evident. Great sports club, I hope to reopen soon so that I can finally go swimming. glG, Gabriela Mai (Original) Ich bin seit Jahren Mitglied des Holmes Places Königsallee Düsseldorf. In den Zeiten der Pandemie hat sich die Professionalität des Holmes Places noch deutlicher gemacht. Klasse Sport Club, ich hoffe auf eine baldige Wiedereröffnung, um endlich schwimmen gehen zu können. glG, Gabriela Mai

Top ! Top ! Top . Staff could be little more friendly otherwise all good

(Translated by Google) Overall ok. Would have expected something more. Devices seem to be a bit older and so is the building itself. However, the pool with 20m lanes is just ok to swim a little. It's a shame that there are not so many different saunas. A plus point is the nice and courteous staff. It was really pleasant. Overall, however, only mediocre. (Original) Insgesamt ok. Hätte etwas mehr erwartet. Geräte scheinen etwas älter zu sein und das Gebäude an sich auch. Allerdings ist das schwimmbecken mit 20m Bahnen gerade noch ok um ein bisschen zu schwimmen. Schade, dass es nicht so viele verschiedene saunen gibt. Ein Pluspunkt ist das nette und zuvorkommende Personal. Das war wirklich angenehm. Insgesamt allerdings nur mittelmäßig.

(Translated by Google) Very nice atmosphere, super helpful and friendly staff, always clean and tidy. The towel service is great too! Great recommendation! (Original) Sehr schöne Atmosphäre, super hilfreiche und freundliche Mitarbeiter, jederzeit sauber und ordentlich. Der Handtuchservice ist auch klasse! Große Empfehlung!

In general most of the trainers are nice. But one lady is definitely very unfriendly. Every time I am on her class she makes me feel very uncomfortable. Maybe because I don’t speak German. I believe it shouldn’t be this way, hope, she will improve soon.

(Translated by Google) I was a member for almost 2 years and am disappointed. First of all, the spa area was almost always closed. Trainers who work there try very obsessively to offer personal training. If you cancel, they immediately become unfriendly. My doctor advised me that I was not allowed to exercise for a while and that I should still fight to end my contract. That is not how it works. The local and interior are very chic. People who work at the reception are always friendly and helpful. (Original) Ich war Mitglied fast 2 Jahren und bin entäuscht.. Erstmal Spabereich war fast immer geschlossen. Trainers, die da arbeiten, versuchen sehr obsessiv Personaltrainings anzubieten. Falls man absagt, werden sie sofort unfreundlich. Ich hatte Bescheidugung von meinem Arzt, dass ich zeitlich kein Sport machen darf und trotzdem sollte ich kämpfen, meinen Vertrag zu beenden. Das geht gar nicht. An sich Local und Interieur sind sehr chick. Leute, die am Empfang arbeiten, sind immer freundlich und hilfsbereit.

(Translated by Google) So far had only very good experiences. The club is clean, you exercise with privacy (not in a large glass box where everyone is watching you) and the staff take care of customer concerns. I assume from the previous reviews that the criticism was taken to heart and the staff was trained. A very important, positive criterion is the diverse offer (pool, equipment, course rooms, etc.), so that the club is located in the middle of Königsallee. Communication during renovation work could, however, take place a little earlier. Overall, I am very satisfied with the gym and give it 5⭐️ (Original) Hatte bis jetzt nur sehr gute Erfahrungen. Der Club ist sauber, man trainiert mit Privatsphäre (nicht in einem großen Glaskasten, wo man von jedem beobachtet wird) und das Personal kümmert sich um die Anliegen der Kunden. Den vorausgehenden Rezensionen nehme ich an, dass sich die Kritik zu Herzen genommen wurde und das Personal geschult wurde. Ein sehr wichtiges, positives Kriterium ist das vielfältige Angebot (Pool, Geräte, Kursräume, etc.) , dafür dass der Club mitten auf der Königsallee liegt. Die Kommunikation bei Umbauarbeiten könnte allerdings ein wenig früher erfolgen. Insgesamt bin ich mit dem Fitnessstudio sehr zufrieden und gebe dafür 5⭐️

Alles echt top einfach ein toller Club

(Translated by Google) I have been a member of this family for many, many years, and I have always enjoyed training here. My two personal trainers challenged me every week. The large pool, the equipment everything is great. Unfortunately I moved professionally and so I can no longer train with you today. Great opportunity to train undisturbed in Düsseldorf (Original) Ich bin viele viele Jahre absolut glücklich und zufrieden hier Mitglied gewesen und habe hier immer wieder gerne trainiert. Meine beiden Personal Trainer haben mich jede Woche herausgefordert. Der große Pool, die Geräte einfach alles ist prima. Leider bin ich beruflich umgezogen und so kann ich heute nicht mehr bei euch trainieren. Tolle Möglichkeit um in Düsseldorf ungestört zu trainieren

Long swimming pool and well organized Spa area

(Translated by Google) Friendly staff, nice atmosphere (Original) Freundliche Mitarbeiter, schönes Ambiente

(Translated by Google) Great course schedule and good equipment! (Original) Super Kursplan und gute Ausstattung!

it used to be nice. my expectations been high as it is a premium gym. --- but it is so old fashion and the members are over 40/50 ... but friendly stuff and trainers....

(Translated by Google) The location is of course very central and the Königsallee is very beautiful. The reception area is also modern. However, the gym is anything but beautiful! There are no windows on the training area, no daylight comes in, rooms are too cramped, fitness equipment is not even available in sufficient numbers, so that you sometimes have to wait. The hot tub is not clean. The staff at the bar in the training area are very different, sometimes they are helpful, sometimes they are extremely distant. And I've already been stolen in the locker room. Definitely not to be recommended. (Original) Die Lage ist natürlich sehr zentral und die Königsallee ist sehr schön. Der Empfangsbereich ist auch modern eingerichtet. Allerdings ist das Fitnesstudio alles andere als schön! Auf der Trainingsfläche gibt es keine Fenster, kein Tageslicht kommt rein, Räumlichkeiten zu eng, Fitnessgeräte sind nicht einmal in einer ausreichenden Anzahl vorhanden, sodass man manchmal warten muss. Der Whirlpool ist nicht sauber. Das Personal an der Theke auf der Trainingsfläche ist sehr unterschiedlich gestimmt, mal sind sie hilfsbereit, mal sind sie extrem distanzlos. Und geklaut wurde mir in der Umkleide auch schon. Definitiv nicht weiterzuempfehlen.

(Translated by Google) I'm just super happy !!! The gym or health club offers members everything they need to feel good. Since the renewal of the training area, I have an incredible desire to go back to training regularly. I probably don't speak on behalf of everyone, but for me a beautiful and well-kept interior is an important point for the joy of training. The availability of the WLAN in the wellness area rounds off the complete range of Holmes Place Königsallee almost perfectly for me. The only thing I could complain about is the elevator. It's just really old and should be renewed if Holmes Place already has the title "Premium". All in all for me but no reason not to give 5 stars. :) (Original) Ich bin einfach super zufrieden!!! Das Fitnessstudio, oder auch Health Club bietet Mitgliedern alles, was man braucht, um sich gut zu fühlen. Seit der Erneuerung des Trainingsbereichs, hab ich ne unglaubliche Lust, wieder regelmäßig trainieren zu gehen. Wahrscheinlich spreche ich da nicht im Namen aller Menschen, aber für mich ist eine schöne und gepflegte Inneneinrichtung ein wichtiger Punkt für die Freude am Training. Die Verfügbarkeit des WLAN im Wellnessbereich rundet das komplette Angebot von Holmes Place Königsallee für mich nahezu perfekt ab. Das Einzige was ich bemängeln könnte, ist der Aufzug. Der's halt schon echt alt und sollte mal erneuert werden, wenn sich Holmes Place schon das Prädikat "Premium" erlaubt. Alles in Allem für mich aber kein Grund nicht 5 Sterne zu vergeben. :)

(Translated by Google) Good location, nice staff, good courses (Original) Gute Lage, nettes Personal, gutes Kursangebot

(Translated by Google) Great studio with very good courses and trainers !! (Original) Tolles Studio mit sehr guten Kursen und Trainern!!

(Translated by Google) Top but lack of equipment (Original) Top aber Mangel an Geräte

(Translated by Google) Looks like mcfit. No ambience. No prospect. Training in the basement! Walls look bare. (Original) Sieht wie mcfit aus. Kein Ambiente. Keine Aussicht. Im Keller Training! Wände sehen Kahl aus.

(Translated by Google) In other words, a star because it should offer more in terms of price-performance ratio. Ambience bad. No prospect (Original) Also ein Stern, weil es im Preis Leistungsverhältnis mehr bieten sollte. Ambiente schlecht. Keine Aussicht

I asked a question in advance of visiting Dusseldorf for business. Holmes Place (Leonie) responded very quickly and was extremely knowledgeable and helpful. Certainly encourages me to visit when i am in Dusseldorf.

(Translated by Google) Very nice staff. Answer all questions. Clean and not overcrowded studio with machines, functional fitness area, several saunas, pool, steam bath. Highly recommended. (Original) Sehr nettes Personal. Gehen auf alle Fragen ein. Sauberes und nicht überfülltes Studio mit Maschinen, Functional Fitness Bereich, mehreren Saunen, Pool, Dampfbad. Sehr empfehlenswert.

Holmos Place is definitely outstanding! I can judge everything (the Pool, sauna, machines, showers, the changing rooms) as meeting the high-quality criteria. I also experienced the professional communication with the membership manager during the pandemic to arrange the membership fees, the payment, new regulations... This gym suits people who are seeking quality in every detail.

I am happy to say that since reopening after pandemic restrictions were lifted earlier this year, Holmes Place Konigsalle is in beautiful shape, with plenty of excellent Technogym resistance machines / treadmills and a good selection of free weights, kettlebells, weighed bags, medicine balls, stationary bikes, etc and my daughter says the cardio / yoga type classes are also excellent. The club has been doing a great job regarding CV19 prevention and there is always a cleaning crew on duty so the gym and locker room areas look almost spotless. All of the staff I've met speak fluent English, which is great for a slow German learner like me, and Leoni in membership always responds to any questions immediately and was very fair about compensations during the lockdown.

Great club with newly renovated facilities. During the pandemic the club has gone above expectations in 1) offering daily online courses covering several aspects of health and wellness; 2) offering several alternatives for offsetting / reimbursement of membership fees. These are difficult times for the staff but the fact that they are making an effort to stay connected with the members while providing what service they can, is commendable. Looking forward to returning soon!

(Translated by Google) Just as Holmes Place markets itself as an absolute premium studio on the homepage, I would have expected more. The training opportunities are absolutely sufficient and good, but I see an absolute need for improvement in the service for the trainee. No trainer in the area, only the personal trainers, who, however, did not look left and right. 3 employees talked privately at the front desk, but no one said goodbye. The towels in the changing room flew around everywhere, the dispensing bins were overflowing. These as a few examples ... (Original) So wie sich Holmes Place als absolutes Premium Studio auf der Homepage vermarktet, hätte ich mehr erwartet. Die Trainingsmöglichkeiten sind absolut ausreichend und gut, allerdings im Service für den Trainierenden sehe ich absoluten Verbessserungsbedarf. Kein Trainer auf der Fläche, nur die Personal Trainer, die allerdings nicht rechts und links schauten. 3 Angestellte unterhielten sich privat an der Rezeption, allerdings keiner sagte Tschüss. Die Handtücher in der Umkleide flogen überall umher, die Abgabebehälter waren maßlos überfüllt. Dies als ein paar Beispiele...

(Translated by Google) Super well maintained and great courses too! (Original) Super gepflegt und auch tolle Kursen!

Very supportive, specially during this pandemic crisis, enhancing a customer-centric culture.

(Translated by Google) Very nice staff, very cooperative and always nice to go there. :-) I was always happy to go there. As soon as that is all over and we are allowed to visit gyms again, I am really looking forward to visiting Holmes Place on the Kö again! :-) (Original) Sehr nette Mitarbeiter, sehr kooperativ und immer wieder schön dort hinzugehen. :-) Habe mich immer darüber gefreut hinzugehen. Sobald das alles vorbei ist und es uns wieder erlaubt ist Fitnessstudios zu besuchen, freue ich mich enorm wieder das Holmes Place auf der Kö zu besuchen! :-)

(Translated by Google) I've been a happy member of the studio for many years - very pleasant atmosphere - wonderful club and the staff is very friendly, helpful and calm and relaxed in all matters - no rush. I can't wait to be able to train again. keep it up ! (Original) Ich bin schon viele Jahre ein glückliches Mitglied im Studio - sehr angenehme Atmosphäre - wunderschöner Club und das Personal ist sehr freundlich, hilfsbereit und in allen Belangen ruhig und gelassen - keine Hektik. ich kann es kaum erwarten, wieder trainieren zu können. macht weiter so !

(Translated by Google) A great fitness area with a great pool. Sauna area also great. Very nice staff. I highly recommend it. (Original) Ein toller Fitnessbereich mit einem großartigen Pool. Saunabereich ebenfalls klasse. Sehr nette Mitarbeiter. Kann ich wärmstens empfehlen.

Leonie helped providing entrance approval as a visitor. She was quick to reply and very pleasant. Excellent customer service! Great gym.

Great gym and wonderful front and care desk staff. Will be back whenever in Düsseldorf.

Not replaying to calls or mails, sometimes closed without notifications

(Translated by Google) Very friendly staff, very well maintained and clean club. Good crowd, friendly atmosphere. (Original) Sehr freundliches Personal, sehr gepflegt und sauberer Club. Gutes Publikum, freundliche Atmosphäre.

(Translated by Google) Very friendly and competent service. Uncomplicated and quick regulations, especially in the current situation with regard to club membership. I would like to highlight Leonie in particular, who gave me all the information I needed quickly and competently. I am very happy when it starts again. (Original) Sehr freundlicher und kompetenter Service. Unkomplizierte und schnelle Regelungen besonders in der aktuellen Situation hinsichtlich der Clubmitgliedschaft. Hervorheben möchte ich hier besonders Leonie, die mir jederzeit kompetent und schnell alle benötigten Infos gegeben hat. Freue mich sehr, wenn es wieder losgeht.

I don’t know if you’re looking for high quality, cleanliness, nice and kind staff…. But you can find all of that in Holmes place and personally I think they fully deserve these 5stars all the staff is always ready to help you

I would like to point out that there are also cases of theft in the premium fitness studio!!!! I wonder how the women who pay at least 100 euros per month can steal worn shoes????? Isn't it disgusting? So no respect for studio. My opinion, management should better control who and how uses and enters the locker room.

Niko the best manager I have ever met, very friendly, flexible and helpful. The colleagues at the reception are also very nice, everyone is helpful. The equipment in the gym is satisfactory enough. I recommend it to everyone who just wants to relax, because there is a swimming pool, jacuzzi and saunas. The whole place has a kind of neat and elegant atmosphere, which is a very good tension reliever. Thank you, stay as you are now🥰

Visit to Holmes Place on the Kö: An extraordinary fitness experience! From the first moment I felt warmly welcome thanks to the extremely friendly and accommodating reception team. They showed real commitment and professionalism, which immediately created a positive atmosphere. Your helpfulness and friendly manner made my visit special. Absolutely recommended for anyone who values ​​excellent customer service!

One of the neatest and most pleasant gyms in Düsseldorf. Everything is offered to everyone here. Trainers are also very competent. Justus brought a lot of experience and motivation with him. From now on this will be my main gym🔥