5/5 Kendra N. 1 year ago on Google
Spent
two
nights
here
for
a
birthday
get
away
with
family
and
friends.
Exceptional
customer
service
from
the
drive
in
to
our
check
out!
Pool
side
The
pool
side
is
an
Instagram
picture
setting,
beautiful
design
and
ambience,
and
was
a
great
place
to
hangout
during
our
stay.
Pool
and
environs
were
spot
clean.
Absolutely
loved!
Rooms
The
room
itself
was
standard
quality
with
just
the
right
furniture.
I'm
picky
about
bathrooms
and
I
had
no
complaints
with
theirs
except
they
could
be
more
generous
with
the
amenities
(towels,
bathrobe,
personal
hygiene
hotel
stables)
but
that
was
quickly
fixed
with
a
call
to
housekeeping.
Loved
the
rainforest
shower
head
and
shower
settings.
The
facilities
were
really
clean
and
well
maintained.
Restaurant
Absolutely
great
food,
nice
options,
staff
were
quick
to
replenish
food
sometimes
bringing
it
right
to
your
table.
Beautiful
ambience,
great
for
family
dinners
or
celebrations.
I
hugely
recommend!
My
family
and
I
had
an
amazing
experience
with
multiple
family
dinners
and
amazing
pics
during
our
stay.
Staff
were
quick
to
remove
used
plates
and
cutleries
from
tables,
maintaining
absolute
hygiene
throughout.
Customer
Service
This
is
a
total
5
star
🌟
rating!
Special
shout
out
to
Miss
Debbie
from
Customer
Relations,
and
Restaurant
Manager
Mr.
Linus,
Mr.
Moses
and
his
team.
They
are
the
definition
of
excellence
in
service!
I
had
my
daughter's
birthday
lunch
celebration
here.
From
selecting
the
best
position
for
the
set-up,
to
coordinating
with
the
decorator,
to
ensuring
the
buffet
included
some
kids
favorites
(they
specifically
added
french
fries
and
donuts
to
the
buffet
options
for
us),
to
making
sure
all
guests
were
attended
to
with
the
utmost
professionalism.
They
kept
checking
in
to
see
if
they
could
be
of
more
service.
We
had
such
a
great
time.
They
also
granted
us
a
late
check-out
when
requested.
I
will
definitely
be
back!
1 person found this review helpful 👍