1/5 Barbara S. 9 months ago on Google
Wow!
Our
experience
at
Pizzeria
Luigi
in
IB
was
absolutely
awful.
The
level
of
customer
service
we
received
was
undoubtedly
one
of
the
worst.
Last
night
from
the
moment
we
walked
in,
it
was
clear
that
something
was
off.
The
lady
behind
the
counter
had
an
extremely
rude
demeanor.
Even
after
my
sister-in-law
completed
our
order,
I
politely
asked
the
cashier
to
confirm
the
total,
as
the
menu
on
the
wall
displayed
a
different
price.
Shockingly,
she
completely
ignored
me,
which
was
incredibly
frustrating.
Eventually,
my
sister-in-law
paid
for
our
meal,
but
my
concern
was
left
unanswered.
I
decided
to
approach
the
cashier
once
more,
hoping
for
a
simple
acknowledgment
of
my
question.
Instead,
she
curtly
replied
that
the
price
discrepancy
was
due
to
toppings.
It
would
have
been
helpful
if
the
signage
was
clearer
and
more
consistent.
However,
this
interaction
was
just
the
tip
of
the
iceberg.
After
patiently
waiting
for
our
pizza
and
wings,
my
brother
politely
approached
the
counter,
wearing
a
smile,
and
inquired
about
the
status
of
our
wings.
To
our
astonishment,
the
same
lady
behind
the
counter
rolled
her
eyes
and
disdainfully
replied
that
they
would
come
out
when
they
were
ready.
The
way
she
spoke
to
him
was
downright
disrespectful.
To
make
matters
worse,
we
later
discovered
that
our
wings
had
been
left
sitting
in
a
to-go
bag
on
top
of
the
reheating
oven
for
an
extended
period.
But
the
nightmare
didn't
end
there.
After
finishing
our
meal,
my
brother
went
to
the
restroom
to
wash
his
hands.
When
he
requested
the
key,
an
employee
informed
him
that
if
the
restrooms
were
locked,
they
were
in
use.
Understanding
the
situation,
he
patiently
waited.
However,
when
one
of
the
restrooms
became
available,
my
brother
gestured
to
keep
the
door
open,
so
it
wouldn't
close
immediately.
Shockingly,
an
employee
from
the
kitchen
slammed
the
door
shut
and
yelled
at
him,
claiming
that
the
restroom
was
for
women
only.
It
was
a
complete
overreaction,
and
there
were
much
better
ways
for
her
to
handle
the
situation
professionally.
And
believe
it
or
not,
there's
more.
This
was
actually
my
third
visit
to
this
restaurant
since
moving
here,
and
unfortunately,
I
must
say
that
the
font
counter
rudeness
has
been
a
recurring
issue.
Additionally,
on
two
separate
occasions,
I
witnessed
a
fly
walking
around
on
top
of
a
pizza
in
the
display
case.
This
lack
of
cleanliness
and
attention
to
detail
is
simply
unacceptable.
It
truly
baffles
me
why
this
restaurant
has
so
many
positive
reviews.
While
I
must
admit
that
the
food
itself
is
good,
the
behavior
and
attitude
of
the
staff
overshadow
any
positive
aspects.
It's
disheartening
to
see
such
potential
wasted
due
to
the
consistently
rude
service.
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