(Translated by Google) I had a very bad experience with Technogym. They claim to sell premium gear, I bought their new Skillbike bike with delivery. The equipment arrived completely broken and inoperable, obviously having already done a lot of hours of use. I get in touch with their salesperson who explains to me that he will send me a technician to repair what is broken. I gently explain to him that when you buy a new bike for more than € 4,000 including tax, you are entitled to expect a new bike. I have a bailiff come to see. I send them the report to see how they will react. No news. 3 weeks without return despite my recommended. Always chasing after their sales department to get an answer (always oral, to get written documents, you can wait for the next snowstorm in the Sahara). Today I finally managed to get their sales representative on the phone who started to openly laugh at me explaining that he was not able to give me a delivery date but that he had taken note of it. that I had made a bailiff see it all with an ugly sneer in his voice. At no time did I feel taken seriously and he clearly gave me the impression that it wasn't / his problem anymore, since he had made his sale. There are plenty of sports machine manufacturers. Bicycles too. Less expensive also elsewhere. Go your way where you risk wasting your time and your money to obtain recycled material or even at the end of its life at a crazy price ... (Original) J'ai eu une très mauvaise expérience avec Technogym. Ils prétendent vendre du matériel premium, j'ai acheté leur vélo Skillbike neuf avec livraison. Le matériel est arrivé complètement cassé et hors d'état de marche, visiblement ayant déjà fait beaucoup d'heure d'utilisation. Je prends attache avec leur commercial qui m'explique qu'il m'enverra un technicien pour réparer ce qui est cassé. Je lui explique gentiment que quand on achète un vélo neuf à plus de 4000€ TTC on est en droit de s'attendre à avoir un vélo neuf. Je fais venir un huissier pour constater. Je leur envois le constat pour voir comment ils vont réagir. Pas de nouvelles. 3 semaines sans retour malgré mon recommandé. Toujours à courir après leur service commercial pour obtenir une réponse (toujours oral, pour avoir des écrits, vous pouvez attendre la prochaine tempête de neige au Sahara). Aujourd'hui j'ai finalement réussi à avoir leur commercial au téléphone qui commence à se moquer ouvertement de moi en m'expliquant qu'il n'était pas en mesure de me donner une date de livraison mais qu'il avait bien pris note que j'avais fait constater un huissier le tout avec un vilain ricanement dans la voix. A aucun moment je ne me suis senti pris au sérieux et il m'a clairement donné l'impression que ca n'était pas/plus son problème, vu qu'il avait réalisé sa vente. Des fabricants de machine de sport, il y en a plein d'autres. Des vélos aussi. Des moins chers aussi d'ailleurs. Passez votre chemin où vous risquez d'y perdre votre temps et votre argent pour obtenir du matériel recyclé voir en fin de vie à un prix délirant...

Very good experience with Technogym. I ordered a rowing machine and a multifunctional bench from them. The salesperson is very friendly and responsive. Fast delivery and assembly provided by their service provider. Quality and well-made material. Satisfied with my purchase. I recommend !

To flee . Make an appointment on Saturday January 28, 2023 with Mr Dousso at 4 p.m. at the Issy les Moulineaux show room to try out veloelliptical trainers before buying. No one came and we were not informed of a canceled appointment. We came from Chantilly. Very disappointing customer service.

Very poor. Bought the technogym RIDE which cost over 5000€. A delivery and installation charge of almost 200€ was charged. Upon delivery the team did not know the bike at all. There was misaligned parts. The software did not work and they left as they could not help as they had no experience with the equipment. I contacted the sales person Frederica at Paris technogym but no answer. The sales team was not reachable and i had to figure out the installation myself. I still don’t have any news and regret the money spent on installation charge. Its an expensive piece of equipment and it requires installation and some assistance in set-up. Very disappointed.

I received your standard cookie-cutter response. I also left you a bad review elsewhere and you might be able to respond there. And what took two weeks to respond? Do NOT buy the Technogym Ride (or any Technogym product for that matter!!). It's just not worth it. You'll likely be disappointed and frustrated like I am—latest when something invariably goes wrong and you can't get the assistance you need. Hey, I could not even find help to set up the bike properly—not online and certainly not from my sales representative. Let's start at the beginning. First, the delivery people can hardly tell the difference between a bike and a desk. Seriously, they had absolutely no clue, and accordingly, I needed weeks to really get started. This is not hyperbole, but they literally knew less than I did, which was not much. Importantly, the bike arrived with a defective on/off button under the monitor. I immediately signaled it to my salesperson, Mavy, who simply told me to pull out the AC power cord from the wall outlet every time I want to start the bike. He said the power button is useless, which makes you wonder why Technogym would include a power on/off button. And, perhaps the better question, why should I settle for a defective product? When you invest more than Euro 5,000 just on the bike, should you not demand a perfectly functional bike? I could go on since I also purchased the Technogym Wellness Ball, which unfortunately was too small for its case. I literally have the Wellness Ball package laying here collecting dust waiting for someone from Technogym to pick it up. One more word on my sales representative. Besides not appointing a replacement when he goes on vacation or holidays, which in France is all the time :-), he just does not care to respond. And when he does, he does not follow through on his promises. As alluded to above, it is up to you to figure out how the bike works. There ought to be a useful quickstart guide that explains the importance of the FTP threshold, which determines pretty much every other output on the bike. I eventually figured this out when the power zones just did not reflect what the instructor was saying they should. A quick word on the Clipless Pedals. The bike only accepts pedals made by Technogym. I can understand that (for warranty purposes), but it is not clearly written on the website or in the manual. I searched hours trying to figure out why the expensive pedals I purchased did not fit. Hey, Technogym does not even provide tools for you to change your pedals. And so I could not return the expensive pedals since I had lubed them ... and eventually ordered the Technogym pedals. I would highlight that the workout programs and coaches are quite excellent ... when the bike works. But should you really make a trade-off when you spend so much money and have alternatives with infinitely better service? Btw ... I have now been on the phone waiting for their support (after first calling the support in Italy) for 48 minutes and will finally hang up—wow, so frustrating to waste even more time!. Where does that leave me? I really do not know since I can't reach anyone. I have a pretty new bike that does not turn on. What should I do? I suspect someone will reply to this review with a perfunctory apology and a link to some resource that does not work. I also once spoke with the quality department (imagine that!) and took like 30-40 minutes trying to provide constructive feedback. The only thing I asked is that he has someone reach out and replace the defective on/off button. Which brings this review full circle. Do you want to spend that much money on a piece of sports equipment that you cannot use?

I like their products, but very disappointing sales and customer service. I bought weights on their site in August 2021 (350 euros order). I am debited from my bank account but no news regarding delivery. OK....... At the beginning of September, I finally decided to contact them to find out the status of my delivery. I learned that following a software failure of their order taking tool in August, my order was in fact not taken into account.. (even though I was debited......... :). The salesperson then places the order and promises me fast delivery given the fact that I had already been waiting for 2-3 weeks. At the same time, the salesperson promises me a refund of 25 euros to my bank account. Ok “fair” I say to myself. And since the beginning of September, I have had to call their switchboard, the sales department, the ADV 15 times and I still do not have my refund (it is December 3, 2021). For 25 euros........., seriously? It annoys me to call them all the time, I clearly have other things to do. I continue to follow the subject on principle. We do not promise a refund if it will never be made!! Too bad because I like their machines and I was planning to order a bench and their rower which I particularly like. It seems that the small customers don't care. Sorry, I'm "only" a private customer! I hope that my little message will advance their ADV process which is not up to par.

Devis payant avant intervention pour savoir les problèmes de non fonctionnement des machines. Puis un second devis plus cher que le prix d’un appareil d’occasion pour obliger l’achat d’un nouveau matériel. Obligé de rappeler pour que le faire envoyer un devis

great experience!

Simply pitiful after-sales service, which erases all possible quality of your equipment. It's worse than amateurism.

Quality material, competent after-sales service but a completely absurd policy for transport costs. If you have a small part to replace, shipping costs are automatically charged at 30 euros excluding tax, even for a 15 euro part. And don't expect a commercial gesture, that's the policy of the headquarters period.

Unacceptable! More than a month after placing the order, we have no further news. Despite emails and calls, where I am told that our main contact will come back to us during the day, the latter does nothing and gives no sign of life. We therefore still have no information on a delivery that is supposed to be prompt in only, supposedly, a few days. It is regrettable to have to deal with such after-sales service, given the quality of the equipment, where we expected a minimum of good manners and speed in complaints. We are very disappointed!

The material is of very good quality, but I have never managed to take calves

We had a maintenance contract for more than 8 years, overnight we discovered that it had not been renewed. So we contacted Technogym to find out what was going on and indeed there was a mistake. Since then we have been waiting for a new maintenance contract to continue the upkeep of our machines but no one has come back to us despite several emails and calls. Surprising because we just want to pay for a maintenance contract...

(Translated by Google) Very good bike product, very good commercial responsiveness great setup. well done (Original) Trés bon produit vélo, très bonne réactivité commerciale super installation. Bravo

(Translated by Google) Very disappointing after-sales service more than three weeks of waiting for an estimate after three phone calls and still no estimate, what to do? (Original) Services après vente très décevant plus de trois semaines d attente pour un devis après trois appel téléphonique et toujours pas de devis que faire ?

(Translated by Google) My Up2You fitness in Neydens 74160 has been waiting for 3 months for a repairer for a treadmill machine. Why are you so incompetent to come and repair? 3500 euros and you no longer provide the repair? It's not serious. (Original) Mon fitness Up2You à Neydens 74160 attends depuis 3 mois un reparateur pour une machine tapis de coursw. Pourquoi êtes vous aussi incompetent à venir réparer ? 3500 euros et vous n'assurez plus la réparation ? C'est pas serieux.

DISAPPOINTING sales and customer service, which are not up to par with the product! The "competent" person is never available, you are not called back as promised, or, if you insist, you are given different people "who don't know, because it's the colleague who takes care of it ", the services really concerned do not respond, we ask to speak to a manager "but he is not there,... only false excuses! The customer must look for the information himself and is not respected!

With Technogym, everything started badly! At the end of April 2023, after almost 8 weeks of waiting and reminders... I finally canceled the delivery of a Swiss ball which did not arrive. The refund was made quickly. The negative review I posted earned me a call from Roberta to whom I explained my dissatisfaction. She recognized difficulties in their ordering process for individuals and offered me compensation. Thanks to her for her honesty and her desire to improve things.. their ordering process is not up to par but we can only congratulate this company which all the employees I spoke to were, all without fail. exception, very nice and took the trouble to try to find a solution... and for that thank you!! So, I don't rule out one day ordering from Technogym again. Thanks again Roberta!