1/5 abhas s. 7 months ago on Google
This
hotel
is
just
run
by
a
bunch
of
crooks
who
will
swindle
you
of
your
money
and
that's
all.
Don't
even
waste
your
time
with
these
people.
They
do
not
even
have
the
least
bit
of
compassion
for
someone
who
is
very
unwell
and
had
to
undergo
emergency
surgery.
I
would
strongly
advise
against
staying
at
a
place
that
values
profit
over
the
well-being
of
its
guests.
I
had
a
deeply
frustrating
and
disappointing
experience
with
this
hotel
that
left
me
feeling
both
frustrated
and
out
of
pocket.
It
all
began
when
I
had
to
abruptly
cancel
my
planned
trip
due
to
a
sudden
and
unexpected
medical
emergency
that
required
hospitalization.
Amidst
all
the
stress
and
uncertainty
of
my
health
situation,
I
unfortunately
forgot
to
cancel
my
hotel
booking
in
advance.
Realizing
my
oversight
on
day
2
of
the
booking,
I
immediately
contacted
the
hotel
to
explain
my
predicament
and
to
request
cancellation
of
my
reservation.
I
was
hoping
for
a
compassionate
response,
considering
the
circumstances.
Specifically,
I
asked
if
they
could
charge
me
for
only
the
first
two
days
of
my
booking
and
refund
the
remaining
balance,
given
that
I
would
not
be
able
to
stay
at
their
establishment
due
to
my
hospitalization.
However,
to
my
dismay,
the
hotel
staff
refused
my
request
outright.
They
insisted
on
charging
me
the
full
amount
for
the
entire
duration
of
my
reservation,
despite
the
fact
that
I
hadn't
set
foot
in
the
hotel,
nor
had
I
consumed
any
of
their
services.
This
inflexible
approach
left
me
deeply
dissatisfied
with
their
customer
service.
This
hotel's
lack
of
compassion
during
a
medical
emergency
was
truly
disappointing.
They
refused
to
cancel
our
booking,
despite
the
circumstances,
which
showed
a
complete
disregard
for
customer
well-being.
In
such
a
challenging
and
unexpected
situation,
I
had
hoped
for
some
understanding
and
flexibility
from
the
hotel,
but
their
refusal
to
accommodate
my
circumstances
and
their
insistence
on
charging
the
full
amount
was
both
disappointing
and
unfair.
I
would
caution
anyone
considering
booking
with
this
hotel
to
be
aware
of
their
rigid
policies,
especially
when
unforeseen
emergencies
can
disrupt
your
plans,
as
they
did
for
me.
Total
rip-off
!