3/5 Daniel S. 2 years ago on Google • 68 reviews
I
have
very
mixed
experiences
at
this
hospital.
My
wife
and
I
have
been
attending
there
in
the
lead
up
and
aftermath
to
our
first
child
being
born.
First
and
foremost,
the
doctors
and
nurses
are
wonderful.
We
have
had
the
pleasure
of
receiving
the
expertise
of
a
gynaecologist
and
paediatrician,
both
who
are
very
straightforward,
supportive
and
speak
excellent
English.
The
administrative
procedures
of
the
hospital
have
much
room
for
improvement.
It
is
near
impossible
to
get
a
quote
in
advance.
They
also
do
not
work
with
SGK
(national
insurance),
only
private
insurance
whose
own
procedures
are
a
minefield
in
Turkey.
To
give
an
example,
2
days
ago
our
5
day
old
baby
needed
to
spend
a
night
in
hospital
for
jaundice
treatment.
Straight
away
I
am
taken
to
the
accounts
office
to
pay.
I
paid
a
2000TRL
deposit.
I
asked
if
I
could
pay
the
full
amount
straight
away
(as
after
the
birth
2
days
earlier,
it
took
over
an
hour
for
the
bill
to
be
ready
and
an
hour
is
a
long
time
waiting
with
a
new
born)
and
they
said
no
as
although
they
had
a
price
for
one
night
of
pediatric
care,
they
did
not
know
the
total
amount
as
my
insurance
may
cover
some
of
it.
The
following
morning,
the
doctor
said
we
would
be
discharged
at
10am,
and
the
nurses
had
completed
all
business
by
11.
We
were
then
told
to
await
a
call
from
the
accounts
office
when
they
were
ready
for
payment.
At
12:30
accounts
were
ready.
I
went
down,
and
had
a
total
price
much
higher
than
expected.
I
paid
in
the
payment
room
then
went
back
to
the
accounts
room
to
ask
if
I
could
have
an
itemised
bill
so
that
I
could
better
understand
the
charges
-
I
should
mention
that
the
way
the
numbers
are
conjured
seems
to
be
by
phone
calls
and
written
bills
on
carbon
copy
paper.
It
reminds
me
of
the
1990's.
They
said
to
wait
for
half
an
hour.
I
asked
if
they
could
email
it
to
me
instead,
which
they
couldn't,
or
if
I
could
collect
it
in
2
days
when
we
had
a
follow
up
appointment,
which
they
said
is
not
possible
as
there
may
need
to
be
a
reimbursement
due
to
insurance.
It
was
around
2:30pm
when
they
said
they
were
ready.
No
itemised
bill
was
provided
but
I
had
a
new
bill
which
was
around
40%
cheaper
due
to
my
insurance,
which
remember
I
had
told
them
about
at
the
outset.
No
itemised
bill
was
produced.
They
then
tried
to
reimburse
be
but
had
problems
with
the
card
machine.
i
was
fold
to
sit
and
wait,
which
I
did
until
3:45pm
when
3
members
of
staff
came
and
together
worked
the
card
machine.
Summary:
The
hard
stuff
(medical
expertise)
is
great.
The
billing
is
not
great
as
me,
my
wife
and
newborn
had
to
wait
for
nearly
5
hours
for
our
bill
to
be
prepared
and
rectified
correctly
with
no
sign
of
an
itemised
bill.
It
is
as
if
numbers
come
out
of
thin
air.
A
final
note
to
the
hospital
-
if
you
read
this,
please
do
not
reply
with
the
"we
would
like
to
share
our
contact
information
with
you"
message
you
post
to
all
negative
comments
here
as
I
have
given
detailed
constructive
feedback.
Good
luck
in
organising
the
billing
department
with
more
efficiency,
transparency
and
respect
to
your
patients
so
that
the
service
is
at
the
same
exemplary
level
provided
by
your
medical
staff.
As
someone
from
Florence
Nightingale's
home
town,
I'm
sure
it
is
what
Florence,
as
a
person
who
brought
hospitals
up
to
date
with
modern
advancements
would
want.
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