Unfortunately this hotel loses quality whenever „they’re fully booked“. Despite the fact that they’re lying (especially Mert from the reception), they don’t care about Mariott Bonvoy members at all. Even Seyma (who is not qualified to talk with customers in a respectful way) didn’t change our room when we said that our neighbor room is too loud.

Excellent hotel in excellent location near to everything, I will stay again, very clean excellent stuff members

If there are more stars i would press them all. Thanks to all crew especially çeller from reception she is the best. Hassan luggage boy maryam gülchen ceren adam benyamin and çonsa from executive lounge.

Sheraton Levent has the same rating on trip advise as Renaissance Bolet but it is superior. The door staff is great and polite. We had a couple miscommunication with the reception staff that were pretty unfortunate. Specifically about the room and our ambassadors status. The restaurant is incredible!!! Muhamet, Murat, Turgay, nihat and meric really treated us and all the guests great. The executive lounge benefits are ……. Interesting. The food is good but the placement is crazy. For one reason or another the 20th floor executive lounge space is no longer used and instead the happy hour is severed in the smoking area of the restaurant. Your executive guest I thought were the properties most valued customers. And though the serves says that the location feels like an afterthought and a poor idea. Regardless, breakfast is great, gym and spa are awesome. Parking is fee for hotel guest which is great. The views from this hotel compared to the Renaissance are definitely not comparable but you can’t fault them for that. All in all good property.

I recently had the pleasure of staying at the Sheraton Levent Istanbul hotel and it was the coziest and most comfortable stay I've had in a long time. From the moment I arrived, the staff were friendly and welcoming, making me feel right at home. My room was spacious, clean, and well-equipped with everything I needed to feel comfortable during my stay. The bed was so cozy that I had a hard time getting out of it in the morning! But the real standout at this hotel was the breakfast. It was absolutely delicious and had such a cozy and welcoming atmosphere. The wide selection of hot and cold dishes, including traditional Turkish options as well as more familiar Western choices, was a treat for the senses. The pastry selection was particularly impressive and I couldn't resist indulging in a few treats. Overall, I had a fantastic stay at the Sheraton Levent Istanbul hotel and would highly recommend it to anyone looking for a cozy and comfortable place to stay in the city. The excellent service, comfortable rooms, and delicious breakfast made for a truly enjoyable experience.

This hotel is very easy to reach other centers of Istanbul. I stayed here in 2 weeks they were always interested in me. Thank you.

Our stay were 9 days and they were wonderful. The room was clean and spacious and kid friendly, the house keeping staff were friendly and kept the room clean also , a very fast service, the in room dining did not disappoint, delicious and fresh from breakfast to dinner . A special thanks to Mr.Hassan and Hokan the door staff , they greeted us from the moment we came in and were very hospitable and friendly and helping us with our luggage. You will not be disappointed booking in Sheraton Istanbul Levent

Great, lovely few days there. Amazing reception staff and big thank you for chef breakfast was super delicious. Metro station M2 2min walk, great connections to most tourist attractions. Also bus stop and shopping centre near by 5min .

We are glad to come back to Istanbul and stay in our favourite hotel after renovation and reopening under Sheraton management. The room is comfortable with new furniture and decorations. Breakfast is great with excellent variety. SPA is excellent and we enjoyed its offer. The staff is friendly and nice, we had warm welcoming and assistance during our stay. So much thanks to Mr. Alper Ataalp.

This hotel has no understanding at all, I was on my way to istanbul. At the time of booking I heard that my grandfather was in hospital, and unfortunately passed away soon after his admission. Because of this I decided to cancel 1 minute after booking, as I wanted to go back to our home city to attend the funeral. The hotel just deducted 1 night from my credit card, I planned to come back next week and book again. But this is obviously the very last time I choose this hotel, never again!

Amazing hotel with top star service. All personnel is very kind and professional as you would expect from such class of hotel. The breakfast is a bit too far from my personal taste, but is overall enjoyable. Very convenient position just at the metro station and easily connected with any taxi service both day and night.

Staff are very friendly and helpful. Plenty of nice amenities, but some of the features in the rooms are showing their age. The views are excellent. It's only a 10-20 minute cab ride away from many of the historical areas of interest and is right next to a metro stop. Overall, I would highly recommend!

All good. Employees are nice, hotel is so comfy. Only they don’t have some equipments on the room like toothpaste and toothbrush but i called the guest service and they brought to me at the moment. Hopefully stay once again on the future. Nothing to worry stay here. Excellent!

We staid couple days and enjoyed our stay. The suits are big and very clean Levantino restaurant was amazing our server Hasan was very attentive and every time he used to remember what we like. Thank you

This was my fourth trip to Istanbul. I have previously stayed at Barcelo, The W Besiktas, and The Conrad. I must say that this hotel was the best one. The hotel was extremely clean, and the staff were super amazing, helpful, and friendly. Special thanks to Mr. Onur, Mr. Burak, Ms. Cansu, and Mr. Enver for their help. They went above and beyond to make our stay a wonderful one. The location is excellent and next to the metro station which makes getting around easy especially with the extreme traffic in Istanbul. Will definitely be staying again! Highly recommended.

I had the pleasure of staying at the Sheraton Levent recently and was very impressed with the service and attitude of the front desk team of Eren, Ciler and Yekta who went out of their way to help me find the best way to get hold of football tickets to watch Besiktas. The club lounge manager whom we met was also very personable and was very helpful with her suggestions and recommendations with places to visit and things to do in Istanbul. All in all, a wonderful and comfortable stay at a hotel that is conveniently located and well connected in terms of transport as well.

Good hotel with very friendly staff, great breakfast, nice cocktails, good wifi (very rare in Istanbul), very close to metro (essential with the mad traffic and awful taxis) in the business/banking area

Outstanding hotel in a great part of Istanbul. I have nothing but great things to say about the staff and surroundings. Çiler and Hakan at front desk were extremely helpful, and kind. I immediately felt welcomed the moment I walked in the door. The rooms were nice, clean and modern. The location is great for access to all public transportation. Weather you are visiting for business or pleasure this hotel is a great choice.

I visit Istanbul regularly. However this is my first time in the Sheraton. Everything is above my expectations. High & professional customers services. The staff in all departments are very helpful and friendly. Spotless, Extremely clean. The rooms are bigger than most hotels. Amazing location near the subway 3 minutes walking. As well near 3 big shopping centers. I highly recommend.

A very nice Sheraton with very spacious and well appointed rooms. The hotel in the Levent area is a short walk to several casual restaurants. The hotel has a very friendly staff and a very nice breakfast with Turkish specialties as well as international favorites. The small lobby bar area has a nice beer and wine selection along with a nice selection of bar food

Awesome facilities and room comfort. Out of the 7 days I spend in Turkey, this hotel offers the highest level of quality. 👍

Great stay as usual - staff and manager are always available and friendly. Food and service high quality. Location is also great 👍🏻

Nice hotel but the front desk representatives are careless, I had a 8 hours flight with my family and they keep saying wait for the room to be cleaned three times. I felt I'm in one star motel.👎

Do not, I repeat do not stay at this hotel!!!!!!!! The people at the front desk were the absolute most horrible and atrocious staff I have ever encountered at any hotel. They refused to give me the rate that was agreed upon (the rate that was offered to me when I booked) so my rate was tripled a night. The staff were disrespectful, distasteful, and plain down rude. The morning staff at this hotel made me feel like a child being berated by a deranged parent. I am disgusted and disappointed by the service. This also was not only a check out issue, this was consistent through the entire trip, the woman and man (Faruk) we’re horrible and so nasty. I have never experienced anything like this. It’s ridiculous that they call this a 5 star hotel, the service alone makes it sub par at best. Save yourself the trouble and GO SOMEWHERE ELSE!!!!!!

The experience in this hotel was totally amazing. Clearly, the service is so complete, the hotel is beautiful and really comfortable. When it comes to the staff, they are actually amazing. They’re so caring, so kind, nice, smiley and lovely. They actually make such a great team and made everything easy for us. Thank you! 🤍

Our stay was simply fantastic, Exactly how a 5 star hotel should be. Great service, lovely rooms. bountiful breakfast and nice pool / sauna. The staff and employees were always there for us when we needed. We would also like to say how the staff at the executive lounge, were so polite and friendly. We would definitely come again. Wonderful!

Not five-star quality but it’s okay if you’re a regular guest. Big no if you’re a Marriott elite member. Good points first: location is good, near metro, and room is okay (not as big as people describe), city view, restaurant is great and the bartenders are extremely friendly and lovely. Shout out to them! Now.. the bad. Maybe it was my experience but I didn’t feel like I received the elite experience I’m used to from Marriott except for the complimentary breakfast and the open bar/drinks (in lieu of the closed club lounge). I had informed them that I wanted to make this a special stay for my elderly mother (a first-time traveller) but we got standard quality that we could have got at any other 3 star hotel or local stays with inclusive breakfast. Worst worst worst part is the staff’s English. It’s very hard to communicate or make simple requests. They constantly check for the room number. Even when I start the conversation with what my room number is, the same person asks about it again the next minute. Maybe it’s the English and the fact that the person didn’t catch what I said. It’s still annoying - to an unforgivable level. I’ve been to Marriott hotels in several non-English speaking countries but Sheraton Levent has been by far the worst in terms of communication. When I made service requests on the app to avoid speaking with the staff, it took hours and I had to call them anyway to remind them or make the request again. At some point, I stopped making requests altogether even when I needed shampoo or conditioner to shower! My mother and I had to do with the one loofah they brought after daaaaays of making a request of 2. And after my toothbrush got tainted with my lipstick, I made two requests for dental kits and they didn’t bring any either times. Again, leaving me suffer without a toothbrush. On my last day, they didn’t record my late checkout. It took some effort to explain to the receptionist that I’m an elite member with the benefit of late checkout. And they also took my name out of the club members list by on my check-out day! And even though the bartender saw me several times for 5 nights, they still asked me about my room number twice!!! When she saw I was annoyed, she eventually apologized and informed me that it was probably a mistake that my room number is not on the list. I checked out on the verge of tears. Their constant room number verification, stunted communication, and their disregard of my requests left me regretting my hotel decision. The assistant manager wanted to open a discussion during check-out but I was too frustrated and sad at this point. He awarded me 3000 points to make up for my discomfort but honestly, I don’t care for those points. After several unfortunate incidents at this Marriott chain and a previous chain in the US, I doubt I’ll continue to be a loyal Marriott member. I recommend staying at a smaller hotel in Taksim area close to the metro station. If you’re an elite member looking for benefits, have a try at Marriott Sisli hotel.

Clean and friendly staff. Near to Metro line (M2). There are lots of shops and restaurants close by and 3 shopping malls within walking distance.

Best customer service ever, just ask for Elper at the front desk and your journey is set, getting ready for.aww in customer service 😀

Best hotel in istanbul , best staff , They care for every thing , its my 3rd stay in this facility , thank you Ali and all front desk & restaurant staff .

They Don't have Room to pray But all the 5 stars Hotel in Turkey they have a great prayer Room

The service is good. Gym facilities and pool are fine. The location is also fine walking distance to ozidelpark shopping mall. A good hotel to stay in if you choose to stay in levent