Customer service and attention are good. The products are already beautiful

They are attentive and polite during the sale, but they do not have after-sales service, the ring has been exchanged, we have not received any news for 10 days, they do not answer the phone. I am very sorry for my choice.

They are very caring, kind and polite, you can find whatever you are looking for. But the orders placed arrive with a little delay.

The attitude and service of the employees is very good, hygiene rules are followed. I went for the repair of the necklace I bought from Zen and a solution was found in 1 day, free of charge.

The products and the brand may be of high quality, but the sales policy of this store staff is based on misleading information and statements. We learned on the phone from another employee that the order was placed two days later when we asked if we could cancel it right after we received the product (max 45 minutes). It's a store that says it will be delivered within 10 business days, but writes 15 business days on the order slip and says, "We didn't tell you 10 days. Look at the receipt if you want." We have not received the product yet, but who knows what we will encounter when we do. You should be very careful when you go to buy products.

It has very helpful staff with very good attitudes during the ring I bought for my fiancée.

Confuse the wristband given for maintenance with another customer's product; put pressure on the customer by saying this is your bracelet; It is as if we are people with such low awareness that we cannot recognize our own product; On top of that, ask questions about whether the product has a certificate; If you are so smart, you should have asked for the certificate when the customer left the product to you for maintenance. Unfortunately, the sales staff lady is a complete disappointment 🫤 Fortunately, they later realized their mistake, solved the problem and won our hearts... three more stars for their attention and new approach that realized the mistake... ✨🌻

In general, it is good, but it would be better if the current price of the product was included in the system in product exchanges. For example, when I bought it, it was 1800, the current price is 4800. It has been about 2 years, so it would be much better if more advantages were offered when buying a new product.

Experinced and kind sales personnel.

We bought a five-stone ring from Zen diamond. We found one stone fell out and went to Zen Agora to have the stone inserted. We bought the product that they said had a lifetime warranty (so-called) and 10 days later, it was the world giant Zen Diamond, who asked for 1200 TL to install one stone. We give the stone and the ring, but they asked for 1200 TL. I am sorry about this issue. We bought it from Zenpırlanta because we thought it was a reliable brand. Unfortunately, we were DECEIVED. No one should make such a mistake.