1/5 Vasudha S. 5 months ago on Google
I
am
writing
to
express
my
extreme
dissatisfaction
with
the
deplorable
and
unprofessional
conduct
I
encountered
during
my
stay
at
Bloom
Hotel
Jalandhar.
On
the
evening
of
November
17,
I
booked
a
room
through
a
friend
at
your
hotel,
and
despite
being
assured
during
the
booking
process
that
breakfast
was
included.
After
checking
in,
we
had
dinner
at
the
hotel
and
retired
to
our
room.
To
my
utter
dismay,
at
11:00
PM,
the
hotel
reception
called,
claiming
that
the
dinner
we
had
enjoyed
was
not
part
of
our
package
and
insisted
on
immediate
payment.
Despite
my
assurance
to
pay
the
bill
during
check-out,
but
a
staff
member
knocked
on
our
door
at
11:15
PM,
demanding
payment
with
complete
disregard
for
the
late
hour
and
the
fact
that
my
unwell
brother
was
with
me.
I
was
not
sure
that
what
was
the
emergency
to
collect
the
payment
in
middle
of
the
night.
I
paid
him
the
bill
but
I
was
so
much
upset
with
unprosessional
behaviour
of
your
staff.
I
wrote
a
complaint
on
their
mail
id
but
even
after
many
days
they
didn't
reply.
I
am
a
journalist
and
I
have
travelled
all
most
every
state
of
the
country
and
privileged
to
stay
in
best
hotels,
but
never
seen
such
things
anywhere.
This
level
of
unprofessionalism
in
a
supposedly
reputable
hotel
is
absolutely
intolerable.
This
incident
not
only
tarnishes
the
reputation
of
chain
of
Bloom
Hotel,
but
also
goes
against
the
ethics
of
the
entire
hotel
industry.
Considering
that
Bloom
Hotel
has
multiple
branches
in
India
and
globally,
such
behavior
is
entirely
unexpected.
Enter
at
your
own
risk
Vishal
Rana
