First experience was good but this time ohhhh very bad and frustrated staff... I need report urgently could not coll personally requested for send reports by mail it should mail by Friday it's Saturday today since yesterday we are calling them for report they are just saying we are sending we are sending then we r calling since morning for report now from our number they are not picking our phone then we tried it from another he picked the phone and when they know this is the same patient who calling since morning after I told him they cut it down and like 15 times after that I am trying phone he is not picking the phone.... they don't understand emergency of report we can collect but we are out of town.... poor service ..... very disappointed

Management doent care to read patients concerns!! Calls are never answered, money & time is wasted,yet you call as a patient in pain!!Why put it as your contact then?? Do you offer Transvaginal and Doppler ultrasound services?

Poor customer care. The provide customer phones that keep you on hold and at the end of it you are unattended; while communication company UTL keeps cutting our airtime.

Very, very, very, very poor service. They are not honest on when you’re supposed to get your lab results. They give false promises and then keep telling you to come back yet the results are needed ASAP. They’re just quick to collect money. They don’t have value for people’s time and they don’t have their customer’s best interest. I just don’t recommend. Just terrible. Really terrible.

I was told the test was 245,000 when I called on Monday. I was charged 345,000 on Wednesday. I was given a phone number to call for directions and it was never on. I was told that I could pick results from the lab near my home and when I tried I was told I had to go back to Nakasero. I called Nakasero (using the number on my receipt) and Gerald said he would email my results (now at 50 hours). I waited several hours, didn't receive an email, and called again. This time I was told they would check with Gerald and call me back. No one called. I began calling all numbers on Saturday morning. Finally someone picked. She said she was away from the lab, but she forwarded my number to Allen from customer service and he would call me back. I waited two hours, drove to Nakasero. Waited while they printed my children's results and found mine (now at 75 hours). I am now in America four days latwr. No one has heard from Allen. Extremely poor communication and customer service.

Sharing results can be a manace. Sometimes they don’t honor their promises on sharing sending results

World-class laboratories. Huge range of tests. Staff is incredibly knowledgable, competent, and kind. I came in asking for a really specific antibody test and receptionist and lab manager worked with me to figure it out. Really amazing service.

Cool

Excellent services, accurate & quality results @Lancetlabs only. Friendly customer care.

Was supposed to get my results in 2 to 3 hours they promised but It took 15 hours on top of this, their price is abnormal

I always get my results in Time. Thanks for the great customer service.

Beautiful lab set up at Muyenga. Thank you for the excellent service and customer care.👍👍👍

They need to hire someone to tend the phones

Phone never Connects but your money ll get waste by calling them and connecting to auto recording anf then auto disconnect. This guys are very Sharp dont want to entertainment public on phones visit and they ll make sure they sale u their Products.. highly unrecommended. Poor Service Quality.

They did qualitative COVID antibodies test instead of quantitive twice, to me and my wife. Despite clear request to make a quantitive test and assurance from the administrator that the results will “provide a number”. The price of the test is outrageous.

They gave me wrong time to pick results. On return, everyone decided to hide away from me. It is however cost friendly and well equipped

I visited easy view mbarara branch but I'm totaly disappointed by. Staff Staff is looking like they Don't know anything Fake fake fake fake fake service Fake services Untrained and unprofessional staffs Don't west mony and time here

Professional services, quick results with email notification of results.

Professional and efficient.

Professional and fast staff! Can as a traveler take tests here without being referred by a doctor and get results by email!

Clinical and pathology diagnostic center.

More spacious now but construction works going on.

Very poor service.I have done fasting blood glucose and pp blood glucose test on 17 th.They assured to give report on evening through mail.Still I could not receive any receipt of my payments and my report in mail..only they have given one photocopy of test results.even they are not picking up my call..

indeed you need to answer our phone calls

Great customer care

My experience is one of helpfulness and efficiency. It is a pleasant surprise to me to that I can be from another continent, begin living in Uganda and find my Haematologist, back in my home country, pleased with the quality of test results he orders. Two tests are performed in RSA! Yet LL returns all results inside 2 weeks, often in one. I am grateful for this provision.

Great service

Don't their results or always get second opinion. Very unprofessional 😕

Its quite a challenge experience with what is performed at these laboratories... You really get more love to enjoy what to do..

Great potential but poor service across board. The company is ran like a typical government institution. Slow and ineffective

Very poor service, my two samples got contaminated. I was being asked to take a third sample I declined ,besides that seems they batch samples & take them (air-cargo) for testing in South Africa.(for unique samples)

I'm sharing my opinion. Very poor service. Every time i go there, its a different person handling you so you've got to explain over and over... tests results are so slow. Only plus side is that they are the cheapest in town. Guess that is the price you pay for that type of quality.

Turn around time for the most basic of labs is too long, they never picked any phone calls, sluggish service at their Kyadondo road branch, most disappointing is the you pay for this mediocrity!

Service was poor. Not sure of turn around time for COVID-19 results. Cannot receive results via email.

Great reception

Indeed a key to diagnostic excellence

It's cool and easy to access

Very Poor Customer care...Getting a result on time is next to impossible.. they don’t even honor their promises on sharing sending results even after giving email address. Year after year their services going down..thinking twice to step in there next time

Really offers the best Lab Service.

Executive ambiance at all the labs. Keep it up!

I loved the ambiance at their main branch nakasero Hill lab and that at mute gave Hill. Fast results and quality results. Kudos lancet team

It's WhatsApp

Excellent service

Quality only

Offers the best laboratory services in and around Kampala