OVER THE TOP. GENUINE CUSTOMER SERVICE. WILL RETURN. I don't usually comment or rate a chain because I think most people know what to expect at chains. However, we went for dinner right before 6pm on a Wednesday evening and after our experience, I had to write about it! We had a short wait, less than 15 minutes. Every employee looked us straight in the eye, welcomed us, asked if we were celebrating anything by coming in, how our day was going and our wait staff came back frequently to make sure we had everything we needed while we ate. Alyssa, one of the managers stopped by and checked on us too. The service was efficient and the food was delicious. We were very impressed by the friendliness of each employee. Just WOW.

Second time coming to this location, food was great the first time, although this time it was different... we first ordered buffalo wings this is how they came covered in no sauce at all. So we asked to get them tossed and they brought us a container of Buffalo sauce and it wasn't to pleasant looking as you can see. Also we ordered ribeye's over half of the ribeye was fat as you can see. this experience was very unpleasant I wouldn't recommend coming here.

Ahhh…Texas Roadhouse! The sound of music, the aroma of delicious steaks, and the sweet taste of buttery rolls that melt in your mouth and not in your hands! Eating at this place is like cozying up to a warm fire on a cold night with your favorite beverage, smooth and satisfying! The service was prompt, food hot and delicious. We had a great time here and just for a moment, all was good in the world…so the next time you want to get your insides tickled with the sweet taste of rolls and poke at a hot Delicious piece of meat…come to the Roadhouse here in KC, giving a new definition to Texas!

Very busy place with a lots of buzz. Music is a bit loud. Best steak I have had in years, and packed with flavors. Try the onion flower is super tasty. Sides are in great sizes. Service is great, and the restaurant is very clean. Can really recommend this place.

Texas Roadhouse is one of the most consistent experiences of any chain. Pretty much every time we eat here (any location) We have a pretty good meal, great service, and a good atmosphere. It's so consistent in fact that will continue to patronize Texas Roadhouse in the future. Unfortunately, this was the first real miss that we've experienced at a Texas Roadhouse. They've been so good before, that it pains me to leave a poor review, but hopefully my honesty will help them recognize some opportunities and be better prepared. Granted, the place was packed on an early Friday afternoon. That may be the catalyst for the poor experience that we had, but they are a business and being busy should not be an excuse for subpar execution. As always, the service was great. Staff was exceptionally attentive. The fact we had more than one manager dropping by throughout our time there to check in on us. I'm not one to complain, so I didn't have much to say at the time. Though I did share a couple of concerns both with the server and one of the managers toward the end of our meal. As I said service was great. What wasn't great was the length of time we waited for our meal. Honestly, it was really busy and no staff member was sitting around, they were all hustling, so this could be forgiven. What couldn't be forgiven is that the food arrived cold. Very cold. As if it had been sitting in a window waiting to be picked up for quite some time. Meanwhile, the entire staff is doing the required line dance in the middle of the restaurant. I totally get brand standards and brand USPs, but on a busy Friday afternoon when you are barely keeping up with delivering food, maybe the manager should have some leeway to make an exception or to delay something like the Texas Roadhouse line dance ritual? Just a thought. Anyway, the food wasn't just cold it was very bland. Even the steak lacked any real flavor. The side order of ribs prices at $9.99 actually made me chuckle at first. I was hesitant to eat them because I wasn't sure whose ribs they were. Were these Chihuahua ribs? Or maybe a raccoon? They may have been the smallest ribs I've ever seen. Maybe three or four oz of ribs for $10? Real lack of value on this visit. I think I'll skip these next time. The last piece of the broken puzzle was the atmosphere. It lived up to the roadhouse name and then some. About halfway through waiting for it for, the music became insanely loud, shout-across-the-table loud. And a real roadhouse, one with a live band, this would have been expected and maybe even enjoyable. For an early Friday dinner and a chain restaurant, felt more like somebody let their kid loose and he found the volume control for the whole place. To make matters worse, I think it may have been Texas Roadhouse's proprietary line dance song that was playing so loudly, but it was stuck on a loop. Played twice before they lying danced, mixed in a little I think Joe Diffie, then play it again three times at maximum volume for somebody finally turned it down only to have it turned up again about 10 minutes later. It eventually came down to a tolerable level, but we were just about on our way out at that point. As I said it's beginning of this review, Texas Roadhouse has been the most consistent chain restaurant we go to. In fact it's one of the only chain restaurants we continue to visit. Even with this off the mark experience, we will continue to eat at Texas Roadhouse. We'll probably even be back to this location. I believe this was a one off and really just a bad day. The service was great and I'm sure food in the atmosphere will match up in the future. Hopefully, this will provide some insight for the team and they can take a little more control over the very manageable mini disasters that colored our last visit.

It's always a good time at Texas Roadhouse! Today I went with the country friend sirloin with two sides of mashed taters. She got the salmon with a baked tater. I had the mango margaritas and she had the porch rocker. Great server! Food was served warm and fresh, drinks cold and fair.

Lauren was our waitress and she was phenomenal. Nice, attentive and swift. Our food was brought to us and it tasted fresh. Everything was good and hot and seasoned well. It was conveniently located. The premises were clean. I would recommend.

This place is wack. The food and service were very good. The vibe was it was strong, but very tacky. I wouldn’t recommend this spot if you want to spend any quality time with the people you’re dining with. Loud bad music, I’m talking tractor rap. On this that was a trip was the servers did some kind of line dance on the hour every hour, with even louder music. I’m sure that atmosphere works on some people, but I won’t be returning.

Service was great except I ordered medium on my Sirlon and my friend ordered med well. I got his order and he got mine. His med well was dry and he enjoyed mine. I did not eat it, but I also did not complain. I know it was not meant to be like that.

I have visited this location three times. My most recent was Friday, Sept 9th around 7pm. I went online to join the wait list before arriving. Arrived checked in received the text to come inside within 5 minutes. As soon as we were sat the server Shelby admittedly greeted us. Shelby did a great job, good customer service. The manager came by seeing how all the customers were doing. I can't remember his name but he was very polite. All of the crew does great team work from what I saw. As a team they made sure all the tables were getting their meals quickly. The food is always good and the drinks. I recommend the hurricane margarita on the rocks with salt and a patron shot. The pricing is very affordable with big portions.

Came here for dinner and was seated right away. I got the 12 oz KC strip, chilli and rice. Asked for the steak to be cooked medium, came out more medium well to well done. The rattle snake bites were ok, but a few were cold in the middle. The service was really good. Quick to refill the waters and ask if we needed anything. They actually dance at this roadhouse. The one in liberty doesn’t ever dance, so it was fun to see them do it at this location.

Everything is always great at this TR, but tonight when we visited, the experience was even better. This was due to our amazing server, Cassandra. With a decline in work ethic across our country, we witnessed this young lady working her tail off to make sure she was meeting every need--both seen and unseen. When she had fulfilled all of her tables' needs, she was cleaning THOROUGHLY--seriously, I guarantee that place has never been so clean--or helping her co-workers. She kept a smile and sweet spirit the entire time--even when she thought no one was watching. We were blown away by her, and we will definitely request her next time we're in!

Fun, colourful drinks and happy atmosphere but the dough on the bloomin onion was so doughy and soggy in the middle. The potato skins were okay.

My first time trying Texas Roadhouse and all I have to say is DELICIOUS! Our waiter was very sweet and funny and the food was delicious, music is always a plus and I just overall really enjoyed my first experience.

This was my first time ever at Texas Roadhouse. I ordered the 12oz Strip w a baked potato and house salad. The rolls were really good but I wasn't crazy about the butter w cinnamon. The food was cooked perfectly and tasted amazing! The atmosphere was fun but a little loud for my preference this night. I will def be back!

Emily and Diamond took very good care of us! The food was delicious, and staff was friendly. The wait was worth it, but a little long. Convenient that we get a text to tell us we're ready to be seated. The only complaint was how loud the music was. It was on a Saturday night though, so maybe it's a little quieter during the week.

Great food, loud environment. It gets ridiculous about 6. Go for lunch or early dinner. Wait staff is fabulous!! Hostesses can be a little dense but they are young and learning. For the most part peanuts on the floor were not existent when we've gone, which is a slip hazard for disabled individuals. The food is fabulous and cheaper than Outback!!

I was so immersed in the experience that I forgot to take photos. The only photo I got was of their delicious rolls lol! There was about a 40 minute wait but it was well worth it! The staff was tentative of every guests needs and our food came out perfect!

Daughter picked it for lunch today. Got seated right away and had a great server named Kevin. Food came out right away even though it seemed like they were kind of busy. Not Saturday night busy, but not empty. Got the combo appetizer to start and my daughter got chicken fried chicken while I got the KC strip in 12oz (pictured).

It was a full house tonight, so a wait list was understandable, but all the waiters/waitresses were on point! Our waiter was Louis and still a little new, but he did great. So friendly, good humor, and conversationalist! The food was so good, the rolls were fresh and the cinnamon butter was amazing. Our steaks were cooked exactly how we wanted and so tender. We will definitely be eating there again when in town! If you love steak, this is where it's at! Shout out to our waiter Louis!!

Wow! From the moment we arrived until the moment we left we felt noticed and cared for! The waiting staff and hosts were very friendly and the manager came by to ask if we were enjoying our meal! Don't remember the last time I was this cared for at a restaurant. My ribs were not the best, but EVERYTHING else about our experience was top notch. Way to go! Loved how much fun the wait staff was having, they did line dancing and genuinely seemed to love their jobs!

Our experience was horrible. We had a party of 7. After working with two individuals that I assumed to be members of management, we were able to move our party to a different seating area due to space. An employee stated at some point that the area was taken. The area was cleaned and we were seated in the area. Literally seconds after everyone took their seats this same young man that expressed that the area was taken comes over and slams a stack of plates on the table almost knocking my sister over as he walked away. It was very loud and obvious that he was upset. He never said a word to the party, I am very surprised the dishes didn't break. My family immediately began to get up from the table. We were celebrating my son's graduation with family from out of town. Why is this type of behavior acceptable in the work place? Management performed their job in making sure we were seated comfortably and then here comes this irate employee. What is all of the hate and anger about? This employee has a position where he is working with and serving various individuals of all races and ethnicities. What would make one so upset? Texas Road House, I know we are coming out of a Pandemic. I know businesses are understaffed and over crowded, but employees such a the young man my family encountered has No business servicing the public. This behavior is unacceptable on every level. This situation could have gotten extremely ugly, however our choice was to walk away and give someone else our business. Yes, I am sure there were hundreds of customers after us, but needless to say we will never be back. This was a horrible experience for my family visiting from Illinois to Kansas City Mo.

Great service. Very nice people. Food was cooked perfectly. I've never had a better cooked steak. The chili was amazing.

Texas Roadhouse is my favorite restaurant the food is great and the service is quick. And they also honor our veterans that's why I highly recommend them to my friends and family.

The waiter Kevin was extremely friendly. He made my Grandma's birthday perfect. The food was perfect as always I would recommend getting on the wait-list if you're planning on going during the weekend around dinner time. I do like how main event is there, so its a nice activity to have after dinner.