Definitely need a huge renovation, repairment, improvement from all the areas in the building and the facilities inside the hotel, & mostly from the management. I think it needs to be considered to closed down temporarily to make everything proper to welcoming guest again. Everything was just whacked and worn out, I need to called off my 3 nights left of my booking & move to other hotel without even thinking that I've lost the money (non refund option) because it feels terribly uncomfortable to stay there especially in night time & I stayed there only with my teenage girl. The only plus side were the location and the friendly staffs there (and kudos to their efforts to make everything better for the guests). Sadly I had to make this review so other guests will not be wrongfully informed through the tourism apps reviews that hasn't been updated about this hotel.

Do not stay here. No concierge at night. They say there is security, but I saw none. The elevators do not work. There is dirt and rebel all over the ground. AC does not work well, and they refuse to give you two keys, so two adults struggle to stay together unless you are a couple, and you come back to a boiling room. Ant infestation. Had to request towels and toilet paper. You do not feel safe, and there is an odd crowd there. Phones do not work. Unhelpful staff who ignore you when you complain. This may have been four stars once, but it is not anymore. We left after one night and did not get a refund.

Certainly not a 4 star hotel anymore. The whole hotel needs renovation before it should consider opening operation and be able to welcome guest again. If it’s open to generate cash flow, than the prices need to be cut in half from the current level-it just doesn’t stand up to the competition . The whole property needs renovation as it is over the stage of worn out. Pool tiles are lose and missing in numbers. Metal gangways connecting building and rooms are rusty and dangerous especially for children to use.Missing stones in walls decoration lose , wood needs paint so does everything else. In the room they got a kitchenette but no equipment except two plates, no cutlery, no pot or pan , no tea or coffee -the boxes were empty - after complain they scrambled somewhere some tea bag’s and cheap coffee together- the bath got a Soap spender and a bar of soap but that’s about it - the bedsheets are strained- aircon weak , 1 hour needed to get temperature to acceptable levels-no wifi during stay- reception desk or any other staff available after 20.00- that is 2 star level and so feels the whole hotel. Still a long way to earn and achieve the 4 stars they already claim and charge for. Many things could be improved by not touching to much $. It’s at least double the stars and double the price they deserve right now. The friendly staff is their biggest asset but they can only go as far as the owner enables them. I feel pity for the staff working under this condition and being exposed to the constant complains by disappointing guest. This hotel is not fit for operation.

We arrived on a late flight from Perth, were checked in, (whilst a lady of the night walked passed) were shown to our room by someone from Engineering, not provided wifi details, got into the room after walking past all these kids toys at entrance to our room, and someone sitting outside smoking only to find a very musty/mildewy smelling room with stained sheets. Tried calling reception to change rooms but the phone wasn't connected. Walked back to reception, and nobody there. Engineering appeared again, made a call and told us nothing he could do. We went in search of wifi/sim cards and none of the mini marts had any. Found some villas with 24 hour reception and found a very kind gentleman that helped us find suitable accommodation and a taxi to get there as they were fully booked. Have stayed here several times in the past and loved it, but I am guessing that due to Covid it has been let go of and no maintenance performed.

Hotel has become very run down. This used to be lovely but it needs a major refurbishment. Lift not working, rust and black mould everywhere concrete on balconies chipped. Even the light shades in the room were rusty. Bar and restaurant closed and hotel staff could not even provide ice to make own drinks. Pool tiles coming off. I could go on - very disappointing

This place needs a really big renovation, in all the areas of the building and the facilities inside the hotel,” no buffet lunch or happy hour cocktails as they advertise ”, and mostly from the management. I think it needs to be considered to closed down for a short period of time to make everything welcoming to customers it looks very old and not like the pictures online , Everything was just torn and worn, We noticed blood stains on our bed sheet, even duvet was filled with blood stains and was super brown, we were super itchy sleeping in the bed, our flight was canceled after we checked out and had called to re book for the night - house cleaning was done however to realise bed sheets, pillow cases were not washed so it goes to show we must have slept on someone else’s dirty bed sheets who previously stayed,we had to ask for toilet paper 4 times while we stayed as they did not provide any,no house cleaning done within the 14 days of staying,no clean towels provided always had to take towels that were sitting in a box outside,pool towels stunk of just wet mouldy towels with holes in them…the bathroom would completely just flood as there was no floor waste for the water to run through which was disappointing,we had to have the water pressure to barely nothing whilst showering so we did not have to use up our towels to soak up the water The only plus side was the friendly staff And the swimming pool and very close to coffee cartel Lots of spiders, lizards in room and a lot of dust, cups were stained and all out dated,shampoo and soap dispensers were not ever re filled Pretty disappointed staying here and will not be returning

Would not recommend. Resort is very run down, photos are all from years ago. No maintenance has been done for a long time. Place is falling apart. Restaurant closed down. Lifts don’t work. Room electricity didn’t work for the last day.

I had a blast staying here. amazing spacious room with electric stove, bath tub (too small but ok), fridge, big bed, and balcony. wake up everyday listening to squirrels' chatter from a tree in front of my balcony. worked and had meeting in balcony and took a break laying on the sofa looking at the sky. staffs are great, I never had to tell them which one my room was because they recognised me everytime. unfortunately the elevator did not function so I had to walk VERY far away from the front to my room. some of the corners are also dirty and dusty, bedsheets a little bit dull, probably lack of the keeping while pandemic hit. but this place deserves a good score.

Was there for long stay. Room is huge with hot bathtub. Refrigator and stove are a big plus for us since we brought a toddler. Huge size of pool, along with kids pool. Gym is average. We booked directly via phone and got good price. During pandemic receptionists were only available during office hour, so let them know if you want to check in at evening/night. Finally, shout out to all crew there, they gave their best during this difficult time. Hope everything get better soon.

Me and the family stayed for about 5 monts in 2021, great loacation, Great service, theres plenty awesome restaurant in the area

It feels homey, the room is spacey, clean and comfy. The pool is nice, and there are lots of spaces where you can chill and relax. I ask permission to do yoga at their front garden and it felt so refreshing. Will definitely come back, even I met my friend staying here too!