1/5 Hadar G. 2 years ago on Google
TL;DR:
Disappointing
and
not
worth
the
price.
The
worst
management
and
service
weāve
ever
experienced.
We
booked
a
night
in
the
penthouse
suite
for
4
guests
via
booking.com
and
called
the
hotel
a
day
in
advance
to
confirm
our
reservation
(since
they
didnāt
answer
our
email).
Two
of
us
arrived
at
15:00
and
were
led
to
our
roomā¦
that
was
set
up
for
only
two
guests,
complete
with
a
bottle
of
wine
with
a
sign
with
my
name
on
it.
āYou
didnāt
touch
anything?!ā
was
the
conciergeās
initial
reply
to
our
suggestion
that
there
must
have
been
a
mix
up.
To
make
a
long
story
short,
after
being
accused
of
clicking
on
the
wrong
room
to
book
(the
prices
were
different
and
I
had
screen
shots
as
proof),
we
were
downgraded
to
a
different
room
to
accommodate
our
needs,
while
another
party
of
four
got
our
intended
room.
We
asked
for
a
compensation
(having
paid
A
LOT
for
a
fancy
penthouse
suiteā¦),
and
received
a
10%
discount
and
a
promise
from
the
concierge
that
heāll
see
what
else
he
can
do
to
make
our
stay
pleasant
(spoiler
alert:
they
didnāt
do
anything
elseā¦).
The
room
was
lovely
and
clean,
which
was
more
than
we
could
say
about
the
rooftop
jacuzzi
that
was
full
of
sand
and
smelled
like
a
dirty
aquarium.
The
location
is
amazing
and
the
hotel
boasts
in
its
breakfast
buffet
from
the
Nordinyo
bakery
next
door.
Effectively,
the
buffet
included
many
buffet
staples
with
a
small
assortment
of
the
bakeryās
goods
and
self-served
coffee
from
a
machine.
We
had
to
ask
for
milk,
tea,
a
pitcher
of
water
(that
was
quickly
taken
away
from
us
to
another
table)
and
butter
for
the
stale
mini-croissants
(they
didnāt
have
any.
A
BAKERY
didnāt
have
any
butter
to
serve
at
the
hotel
buffet).
We
were
very
clear
with
the
concierge
during
check-out
when
he
asked
us
about
our
stay
that
it
was
way
below
any
scale
of
expectations
from
a
boutique
(and
very
expensive)
hotel.
He
apologised,
and
took
my
card
to
charge
it
for
parking.
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