Featured Reviews


Frequently mentioned in reviews: hotel (81) room (40) pool (31) staff (27) beach (25) nice (21) time (21) great (21) service (21) stay (20)
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  • 2/5 Mikki M. 1 year ago on Google
    This was a nice experience after leaving a horrible hotel. Several thing’s disappointed me. Firstly, why are people banging on my door and coming in yelling that it’s check out time? I booked my reservations separately so I understand they may have not been aware that I extended my stay but seriously?? I’m in bed and this guy walks in on me. So completely dysfunctional. Especially in a 5 star hotel. Oh and the bath water was yellow because they were fixing things. I asked them to fix it, 8 hours later I ask the front desk and they said no one mentioned that they’ll send someone now. Seriously? He comes in, fixed it and then the same thing happened the next day. I didn’t even have energy anymore to tell them about it. I ran the water for 30 minutes until it cleared up.
    4 people found this review helpful 👍

  • 1/5 M S. 1 year ago on Google
    Beware! I don’t ever write reviews, but I feel I have to save others from what we experienced. Despite how beautiful the building is, I wouldn’t recommend it to anyone. My family and I (wife, baby, and in-laws) have been staying here for 6 nights. First thing we noticed when we got to our rooms was the odor. Both rooms smelled terrible. Something between cigarette smoke and mold/water damage. Being late at night after an entire day of travel, we decided to sleep with the windows open in 90+ degree heat (which meant no AC since the AC doesn’t work when windows are open), and deal with it in the morning. Midway through the night, we all woke up with teary eyes, congestion, and sore throats (symptoms of mold exposure). I’m in real estate, I deal with mold and water damage remediation often. It’s obvious why there’s mold, the showers have those half glass doors where half the back half of the shower doesn’t have any barrier to the rest of the bathroom. Like having half a shower curtain. More than half the water ends up outside on the floor, flooding into the hallway of the room to areas that are wood and carpet, easy places for mold growth. Several of the wood planks were warped by water damage. The next day, the front desk informed us that since we have a premium room (hah) and they are at full capacity, there won’t be a similar one available until the next night and there’s nothing they can do about it, regardless of the health effects we’ve been experiencing, including our 9-month old baby. They switched our in laws standard room several times over the course of the day until they finally found one that didn’t smell like smoke (supposedly a non-smoking hotel), sewage, or mold. While out of the hotel, our symptoms subside, but with no choice but to stay in the same moldy smelly room overnight, the symptoms return. The next day, we are shown our new room, which smells even worse than our original room. It’s clear they used every chemical cleaner and air freshener they had on that room. You could smell it from the hallway 4 doors down. Walking in, we got lightheaded. No way we’re putting our baby, let alone ourselves, in that situation. Having wasted several half days going back and forth regarding the rooms, we decide to leave go on with our plans for the day and deal with the room situation when we return. We’re then basically extorted by the hotel manager, told there aren’t any other rooms available, except a suite that is $600 more per night (more than twice our current rate, and over $1,100 per night total). Take it or leave it. Our only other choice is to stay in the same room. A quick internet search of other hotels in the area shows little to no availability. I’m sure the hotel knew this. No apologies for what we’ve been experiencing. No let me take care of the nights where you suffered. Simply an extortion of more money. Guess what. The suite which is supposedly the 2nd best after their presidential suite is infested with flies, and the furniture was covered in dust (they clearly don’t sell this room very often, who would pay these ridiculous rates). Oh, and there was fecal matter on the “clean” towels. Stay as far away as you can!
    3 people found this review helpful 👍

  • 5/5 Taylor V. S. 6 months ago on Google • 66 reviews
    I enjoyed a great two weeks at the Royal Beach Tel Aviv. Isrotel is known to have great food and the Royal Beach did not disappoint! One of the best Breakfasts in Tel Aviv. The exec lounge food, though limited by comparison, was also top quality. The rooms are a little small, but I love that they have balconies with sea views. The best thing about the hotel is the proximity to Carmel Market. Overall, great experience!
    1 person found this review helpful 👍

  • 4/5 Dina R. 2 years ago on Google
    The Royal Beach Tel Aviv is a beautiful hotel. The location is amazing giving you breathtaking views of the ocean. The staff is attentive and accommodating. I highly recommend upgrading to the Executive Business lounge it was an excellent perk being able to go in as we pleased and enjoy the food and drinks. Our only complaint was that the room we were staying in could have used a better cleaning. It didn’t look like it was swept or dusted well. Also when we got into bed the bed sheet was dirty and the headboard had what looked like food stains. They sent someone up right away to change our bedding but at a luxury hotel dirty sheets were quite surprising. The Spa is small but quaint and the massages were wonderful. The pool is absolutely stunning, beyond gorgeous. The restaurant West Side is out of this world and the hotel serves a nice continental breakfast. I would definitely recommend booking this hotel you will have a lovely time I certainly did. For reviews and more follow my account on Instagram @dining_withdina Hope to see you there 😍
    3 people found this review helpful 👍

  • 5/5 Anna L. 2 years ago on Google
    Royal beach is one of the most amazing hotels I have ever been staying in Israel, great service, lovely design and atmosphere, silent nights, comfortable bedding and relexing spa area. Thank you very much!
    1 person found this review helpful 👍

  • 1/5 Debi P. 10 months ago on Google
    I dressed quite calmly and I did not feel the best treatment, I went with my little brother. at check in the receptionist was hyper cold, she couldn't find my reservation and made me feel very uncomfortable. the breakfast was impeccable but they wanted to take the plates out of us at all costs even though we hadn't finished eating, they took out my fork and I didn't have anything to eat with. we went out to the beach and when we came back the room was clean and my Carolina Lemke sunglasses were gone. I feel like it wasn't worth it
    1 person found this review helpful 👍

  • 1/5 Daniel K. 2 years ago on Google
    As a doctor I expect quality when I pay for it. This is the opposite of the experience I got. Let me start off by saying I booked 4 room, and 12 dinners for sukot holiday dinner. Spent over and beyond any other guest here in 2 nights and 3 days. This place is another joke of a hotel! Group of incompetent individuals are running this place and wasting your time. From over booking the hotel, to asking us to take a lower room quality. Paid for late check out just to be told that i can’t stay later. I will never come back here ever again and not only that I won’t come back I will leave this review for every platform to see. I will say that the food was good but the hotel it self is trash. STAY AWAY AND Run!
    1 person found this review helpful 👍

  • 1/5 evyatar b. 1 year ago on Google
    If there was less than one star it probably would be the rate. This is one os the most premium hotel in Tel Aviv and we've got a low cost service quality. Don't get me wrong I'm familiar with the Israeli attitude but this is beyond. I ordered room service and asked the girls how it comes she gave me a very random description and I did the order which was very spicy. I asked if they can do it less spicy and after 45 minutes they agreed to my bizarre request, the funny thing was when they asked the old one back. Not to mention I could get a reservation to the hotel restaurant at any day for a week. Please don't waste your money on this so call luxury hotel
    1 person found this review helpful 👍

  • 5/5 Judy S. 2 years ago on Google
    Amazing fantastic Tel Aviv getaway. This hotel is an architectural masterpiece, well-situated across the street from the beach and a few blocks from the Carmel market.Strolling through the spacious lobby you feel like you are walking through an art experience. The pool is perfect with 2 jacuzzi areas, outdoors but sheltered from the sun. The devil is in the details in this hotel- from a 5-star breakfast, well-appointed rooms, comfortable beds, nice smelling spa inspired shampoos and lotions, firm chaise lounges and pool beds, even super thick toilet paper and large comfortable public facilities. Interesting objet des art everywhere you look. The spa is lovely with a great variety of services. Highly, highly recommend. I will absolutely come back!
    1 person found this review helpful 👍

  • 4/5 Terry k. 7 months ago on Google
    Perfect Location. The hotel is just right on the beach. Nice clean rooms and we enjoyed the pool area which has a beautiful view directly on the beach. Very nice meal. All of the staff were exceptionally friendly and helpful.
    1 person found this review helpful 👍

  • 5/5 Chany Goldstein (Chany G. 1 year ago on Google
    Although our stay was over 3 months ago, this hotel topped it off on our vacation. Our experience in this hotel went above and beyond our expectations!!! What an amazing experience!!! The staff was extremely helpful and respectful. We arrived late at night and they checked us in in a jiffy. The lobby is huge and extremely upscale. They asked us the reason for our stay, and when we told them it’s for our honeymoon, they gave us a slip for a free cocktail at the hotel bar! The view from our 14th floor room was spectacular! The room had special effect lighting which added tons to the ambiance. It was extremely clean with tons of extra amenities like bath towels and slippers etc. we even found fresh dates prepared for us. I’m the morning we visited the business lounge for the first time. It’s in the 18th floor with beautiful ocean views. Large variety of kosher food served 3 times daily. It was such a wonderful experience that we decided to stay another night. We booked a cheaper room online and they upgraded us for free. Thank you Ruhama Azuri for your help! Would definitely recommend this place to anyone looking for an upscale pampered experience. One thing to beware, if you are planning to eat in the hotel restaurant, you gotta make reservations in advance. Even if you are a guest in the hotel, they would only let you come with advance reservations.

  • 3/5 Ruth Bermsteom (. 9 months ago on Google
    Great hotel with a great beach location but terrible workers and service, concierge wasn’t helpful when we asked what restaurants to go to and he said to go away, then we had a fight with room service because they wouldn’t give us a too go box, and our little son couldn’t go swimming in the pool cause the lifeguard didn’t let him, the customer is supposed to be right but in this hotel they are wrong, good breakfast and mediocre other meals, overall the hotel it’s okay

  • 4/5 Cintia L. 1 year ago on Google
    We stayed here for 2 nights. The room and facilities corresponds fairly to their 5 stars category. The key of the room failed three times though. We didn’t understand the currency exchange limit. The views from our terrace were beautiful. They organised a little tea time for the Yom Kippur fast break that was very good.

  • 5/5 Richard L. 1 year ago on Google
    The best of telaviv's beaches.. stunning views and I love the fact that they have showers in the royal beach bar.. also restrooms.. a real rarity in Israel

  • 1/5 David T. 7 months ago on Google
    STAY AT THE KEMPINSKI!! No need to stay at this farce of a “5*” hotel where they treat you awfully and nothing works adequately. Spend a bit more and stay somewhere where you can get proper luxury, any of the other real 5* hotels along the beach, trust me! Don’t make the same mistake as us - from management down to the pool attendants and security, they treat guests like dirt.

  • 2/5 Joel K. 1 year ago on Google
    Absolutely not five star; not even for Israel! Unfriendly and unhelpful staff, concierge incapable of assisting with anything (not even a taxi!) Overcharged on breakfast twice and the location is just terrible for anything. No shops, no restaurants and taxis take 30mins +

  • 1/5 julia k. 1 year ago on Google
    Update . We checkout yesterday After looking at my bank account I noticed they had taken from my account 1200 nis 600 for "deposit" And 600 for vat which I had payed in cash When asking Ayala at the reception why that was she told me she had no time for me and that she would refund only 600 out of the 1200 they took When I asked why they would refund only half she said because we didn’t pay the vat in cash She didn’t see the payement in cash She then hung up on me . Oscar from the PR told me we were lying about my previous review instead of apologizing for the horrible weekend we had spent . Honestly run away from this place . They will steal from your card for No reasons

  • 5/5 Jeroen Reuven B. 8 months ago on Google
    This is my first time staying here, and my 100th or so time in Tel Aviv. It's one of the flagships I never saved up for. It's pricey, but hey this time it's earned. It's my son's wedding soon, so a bit of pampering is legit. And pampering they are good at here. The staff is what makes a hotel, and the international staff here sure knows how to act and "be" five star. I don't use spa's but I know this one (Carmel Forrest) and they are rightfully so considered the best in Israel. The place is super duper kosher with an amazing cooking staff. Almost on top of the beach after crossing a very busy promenade. The 'tayelet' or pedestrian promenade is terrific with a stretched out beach, usually soft breeze and ample ways to get to North TLV or Jaffo by foot, scooter, bicycle or whatever else. On the other side, Shuk HaCarmel, Allenby St, Neve Tzedek are all 5 minutes away. Couldn't be better.

  • 5/5 Julia W. 1 year ago on Google
    Extremely helpful concierge, from the moment we arrived from the airport. Lobby is beautiful, all of the staff was exceptionally friendly and helpful with the exception of just one female at the front desk who could not have been less interested in helping us. She was the only poor example. The shabbat dinner was incredible, and each night they had a beautiful Chanukah dinner with candles and donuts for the children. Rooms were immaculate, and pool was beautiful - although why it's closed at 4pm daily makes zero sense on a beautiful sunny day. Literally across from the beach and easy to walk to Jaffa or to to beautiful beach front restaurants in Tel Aviv.

  • 4/5 Slayer 1 year ago on Google
    GREAT location and building. The rooms are fancy and the spa area is just terrific. However, in all the rooms with numbers ending on -16 to -19 (416, 417, 516, 517, etc.) you'll hear the water sewage from flushing toilets and showers from the entire hotel. Apart from that it's a very solid hotel with somewhat cooperative and friendly staff though.

  • 1/5 Avisha M. 7 months ago on Google
    This place is a disaster. I stepped on a piece of glass in the pool and the pool manager said “you can complain to whoever you want”. The Hotel Manager said he would take care of us. He did so by saying since your foot is not bleeding, nothing happened. He then gave us 15% off on one night. When we checked out, the front desk manager had “forgotten” about the discount, till I had to remind him. This is by far the worst 5 star hotel I’ve stayed in. They didn’t close the pool to check for more glass pieces or take any other precautions for other guests. The staff is HORRIBLE, and everyone’s attitude is like “it’s your fault you booked a stay here”.

  • 4/5 Baleus B. 1 year ago on Google
    It's a modestly nice hotel with a great view to the sea. Location is amazing for a vacation. the rooms where clean but when I looked under the surface I saw a cupple of cut corners to save time on cleaning. -1 🌟 The food was alright, not a great variety and what they had on hand was decently good with a few minor exceptions, good over all. The staff there were mostly immigrants , so they did usually speak good English, and even russian, but were lacking in Hebrew, non surprisingly. Service was quick and professional, when I needed stuff to be done it was done in a timely manner, even quicker then anticipated , and rooms were cleaned when I Weren't around. I have very high standards myself, and this place definitely deserves 4.5 🌟 even with some of its flaws , as their hotel and staff are in great shape.

  • 1/5 mohammad k. 7 months ago on Google • 14 reviews
    This is a nice hotel but the attitude needs some work with the employees. They’re never wrong in their opinions, the room was nice but it smelt like garbage. There was literal poop on the bathroom door in the pictures below. Save your money and go some place else!

  • 2/5 LEF 2. 11 months ago on Google
    There is a good chance you may die of thirst here before you get served a drink. Pool bar left because I never got served, then I went to the lobby for a drink and the bar tender was too busy talking then poured a drink for himself and proceeded to talk to a colleague, I got up and left again. Great people at the front counter and Russian guy in the lobby bar (first night). Good location, and hotel. A pitty about the lazy staff members!

  • 5/5 Brampton G. 1 year ago on Google
    Beautiful hotel, beautiful view and absolutely fantastic staff. Thank you to each and one of you for making our trip memorable and awesome. TODA! 🥰👋👍☺️

  • 5/5 Miguel N. 1 year ago on Google
    Excellent hotel in Tel Aviv with nice view to Old Jaffa and Mediterranean Sea. Also very nice meal.

  • 3/5 Shay G. 1 year ago on Google
    If you want to wake up in the morning hearing toilet flash from upper store neighbors please book room no 716........ Service was great .breakfast buffet was lower then other isrotel deluxe hotels, lest variety... Not going to come again. Thanks.

  • 5/5 Dima S. 1 year ago on Google
    Exclusive Isrotel hotel! It says everything. Amazing service. Great and very special breakfast. Got everything we needed for you anniversary celebration

  • 5/5 Silvia T. 10 months ago on Google
    Fantastic location, right on the beach! I went with a girlfriend and we enjoyed the beautiful pool area, which has a view directly on the beach. The hotel staff was very attentive, and the concierge went above and beyond in assisting us with our day planning. Great value, will definitely be back!

  • 5/5 Ari L. 10 months ago on Google
    Went to the westside restaurant. Food was tasty, and service was good. Had a spa day, liked the massage. The pool was lovely, with a beach view. Lots of comfortable deck bed.

  • 5/5 Waun L. 10 months ago on Google
    Really great experience. This was our first time visiting Israel. We booked the executive room on the 16th floor (1609). We received a complementary bottle of wine. Really awesome view of both Tel Aviv and the Sea. Phenomenal breakfast every morning.

  • 2/5 Zeina D. 11 months ago on Google
    I have been to this hotel a few times, it gives fancy vibes, but it has nothing fancy about it!! The massage was horrible, so unprofessional, it felt like the masseuse was just touching my body, we wanted to spoil ourselves and the it was so overpriced, 50 minutes massage plus lunch, the lunch was disgusting, the wine was cheap and tasted so bad, the burger was dry and nothing we had was good for the price we paid, on top of all that they serve you in plastic!!!! I had a horrible stomach ache later that day, I only ate because I was starving and have relied on this lunch after the bad massage. to be fair the view from the pool is nice, but it's always chilly and you can't really enjoy the pool. The rooms are okay I have been there before, but my last visit for a fun massage day was just horrible in every way possible. It's so overpriced. the service of the lady at the reception was great, she was sweet. But everything else BIG NO

  • 4/5 Ran T. 11 months ago on Google
    Perfect location just at Tel-Aviv beach/ Promenade. This 5 Star hotel is part of the Isrotel exclusive Brand and very pricey because of it. The lobby is impressive but I didn’t like the room design.. a bit outdated. Service all over the property was excellent and Breakfast very good. We had a couple Spa treatment which was Ok+ Beware of the Public Parking which is very expensive

  • 4/5 Max M. B. 10 months ago on Google
    Expensive hotel with amazing decor. Great panoramic terrace with outdoor swimming pool. Breakfast is sumptuous. We really enjoyed our stay, but not the night guard who asked for our room number and name in a rather aggressive tone before letting us in, as if we were teenagers trying to sneak into a cheap bar or something. I understand the security issues, but it struck an unpleasant note. Also, the minibar in the room has a computerised system that automatically charges your account for any item as soon as you remove it from the fridge: it seems an efficient system, but again it feels more like something you would find in a cheap motel for drunken, grubby teenagers than in a stylish five-star hotel. So, overall, there were a few slightly out-of-place notes; otherwise, it was a great stay and the place is truly stunning.

  • 1/5 Avigayil S. 2 years ago on Google
    If I could give negative stars I would. I was staying at this hotel with one of my friends for the weekend, and let me tell you it was not the best. If you do not look rich, you will be judged and questioned by staff if it is really your hotel!!! It sounds strange, but every time we walked in and out of this hotel we were essentially interrogated by this rude staff every time. Also overall staff is rude and disrespectful, especially for the amount of money being spent, so many Hotels in this area save your time go to them…

  • 4/5 John D. 2 years ago on Google
    Great location, in front of the beach, deluxe hotel and a good embarking point to whatever Tel Aviv offers. It should be taken into account that parking in the basement is very expensive. The advantage - comfort and protection from the heat of the sun.

  • 4/5 Assaf Elad (. 2 years ago on Google
    Beautiful lobby and room. Very close to the shore. Food was amazing. Spa treatments are a bit steep, and the are better alternatives in the city. Overall great urban experience in Tel Aviv.

  • 5/5 Uri M. 2 years ago on Google
    Enjoyed the hotel. Great location and fantastic staff. The level of service is top quality. The amenities are beautiful. Rooms are clean. Cannot beat the location.

  • 5/5 Ariel S. 2 years ago on Google
    Very nice hotel. Friendly staff, nicely appointed conference rooms, and a very very nice lunch buffet.

  • 5/5 שירן �. 2 years ago on Google
    We really enjoyed the pool area in this hotel it was incredible. The servers in this hotel were amazing and had great attitude.

  • 5/5 Ohad D. 2 years ago on Google
    Great hotel the beach near there is amazing advantage will be back

  • 5/5 Arie B. 2 years ago on Google
    Great hotel, great smell as soon as you enter,. Rooms a bit small but great space design, hot shower strong current in the shower stuff are friendly and always helping

  • 3/5 Nishad S. 2 years ago on Google
    Ok ok hotel, nice location

  • 5/5 Boaz G. 2 years ago on Google
    Location is great just next to the beach, they have a very nice pool with a view to the beach and perfect sunsets but above all its the service, when you get such a great service from the reception to the pool bar waiter, bell boy (and I can go on and on), you know it comes from the top and guideline from management so my Kudus to the management of the hotel and I would definitely come again

  • 4/5 Meir R. 2 years ago on Google
    5 stars hotel on a great location. Service is good and the rooms are clean and looks good. For the parking - it is very expensive to use the hotel parking, which is very disappointing. It is recommended to use different parking lots on the area - right next to the hotel there's a parking for 50nis per 24 hours. In a 5 minutes walking distance you will find the Carmel 2 parking for the cost of 24nis per 24 hours. In a 10 minutes walking distance you will find the Dan Panorama hotel parking for the cost of 24nis per day.

  • 5/5 אליעד �. 2 years ago on Google
    Great Hotel ! Big rooms with a view to TLV beach Large and rich breakfast 1 disadvantage: such an hotel without a parking lot :(

  • 1/5 Gal S. 2 years ago on Google
    We came as a couple for the weekend at the beginning of March. First of all, the booking was without tax. Who does that? Had to pay extra 300 shekel on the spot. The spa was just small and stupid. The pool was closed, no hot tub. Why? The room was small and not that clean. The breakfast was just awful. Awful! Cold food. Crazy lines! No one cares about anything. And it was so expensive!! Again.. Why? And the final thing that just make you lose it: The elevators. 2 elevators for 14 floors. Because the other 2 are for staff and shabbat.. Amazing. Giving the fact that this is a super expensive one night vacation in Tel-Aviv, at a high-end hotel, I'll just stay home next time, or just fly someplace else.

  • 5/5 Christian A. 2 years ago on Google
    Very nice 5 star hotel. I like the location direct next to the beach. The closest you can get. If you Reservat a room, make sure it is to the south side with beach view. You will enjoy the sunrise and sunset a lot.

  • 5/5 Clara M. 1 year ago on Google
    Truly a luxury hotel. Our room was so clean that we felt as though we were its first occupants. We enjoyed the delicious buffet breakfast with beach views.

  • 1/5 Meital K. 2 years ago on Google
    One of the worst Hotels I’ve been in my life!!! I paid 6500 ILS for 3 nights, there is no food(room service)all days I tried to order and all the time, they are saying”we are sorry no food” I ordered water and they charging extra money for room service 😅 to bring the bottle into the room cost 18 ILS. Old fashioned, rooms😫 they need renovation! So I’m really sad that I choose this hotel.

  • 2/5 Daniel L. 2 years ago on Google
    Based on the price and positioning of the Royal Beach as the exclusive hotels of the Isrotel branch, you expect nothing but a perfect vacation experience. In reality, ours was a very mediocre experience with terrible service, beginning from the check-in where we were detained for over 15 minutes because the receptionist claimed we under paid for the room (even though we had a confirmed booking from the online booking service), to the breakfast staff which were extremely unpleasant and unresponsive. We will not be visiting this hotel again.

  • 5/5 Leo V. 2 years ago on Google
    Great location, breakfast is very good and staff was Veet helpful - specially the bar close to the reception. Balcony view was amazing.

  • 1/5 Docteur David B. 1 year ago on Google
    HORRIBLE in one word . Not correct at all. They charge me the credit card for caution and take this one. 5 stars ? I'm not sure . Thanks to contact me ASAP to find a solution for this problem

  • 1/5 Yoni L. 1 year ago on Google
    Worst experience ever. We arrived to celebrate my 40th birthday, arranged babysitter, booked few restaurants,packed our things and took a taxi . The plan was to spend nice 24h in the city using my parents gift card for my birthday(which is called Isrotel Money because you don’t get any discount buying it) which covers one night at the hotel. While we were checking in, one of receptionist mentioned he heard of a change in gift card policy, it made them go check (long time waiting), coming back they refused to accept the gift card. Apparently they changed their own regulations to allow only 50% payment by gift card ,without letting anyone know and without updating the site . The hotel staff refused to look for resolution or provide any help .When we indicated the astonishingly bizarre situation where they devalued my parents prepayment with no reasoning, they moved to ignore us and our situation. We ended up moving to another hotel, with way better service .

  • 5/5 anna c. 1 year ago on Google
    Liked it only because was not far from the beach walking distance from my daughter hotel convenient but small room and bathroom no breakfast.

  • 5/5 Lisa “Wood Floors By Classic” S. 1 year ago on Google
    Love the place love the pool at breakfast we had such a nice guy named uriel that was extremely nice And we were lucky to have him at the pool too

  • 3/5 yaniv b. 1 year ago on Google
    I mast to say I was in visiting that hotel more then 15 times But the last visit was unexpectedly. I got the room very dirty as you can see on the pictures I also mast to say as soon as I call the room service the come and clean that But I don’t think a place in that price need to give the room key before is clean

  • 1/5 wendy h. 1 year ago on Google
    I travel all over the world - I stay in all types of hotels but when I book to stay at a 5 star hotel I expect the caliber of service to be there. The property itself ok nothing spectacular in addition - the staff is terrible. From the bellhop all the way up to the Public Relations Manager - every single employee needs to be educated in hospitality! From banging on my door with luggage that isn’t mine at 10:45 pm and when the bellhop realized he was knocking on the wrong door - no apology to calling to complain about how UNCLEAN MY ROOM was. It took over 24 hours for them to change my room, DISGUSTING! After speaking with the ‘public relations manager’ and she was beyond UNPROFESSIONAL - all the other issues didn’t change. Basically this a pretty property but NOT FIRST CLASS. The manner the front desk at the spa speak to guests is CRIMINAL! I went to the pool and they seated me at a bed. The side table next to me had a dirty diaper on it. When I pointed it out did the gentleman clean the surface - no! I am so grossed out by the caliber of service - it’s made me question the 5 star rating. No way is this first on any level except the price. If you are considering this hotel - hopefully I will save you the suffering I endured. Don’t stay here - it wasn’t worth the money at all. Oh and the breakfast buffet - the service is so poor… the gentleman with the broom and dust bin while you eat is no way hygienic! Enter at your own risk!!

  • 1/5 Austin M. 1 year ago on Google
    Ok let’s break it down: 1) Sunset in Tel Aviv occurs after 7pm everyday between Apr 4th - Sep 4th 2) The hotel has just one common space which is perfectly suited for watching sunset - the pool deck. 3) The pool deck closes for cleaning at ~7pm and the hotel insists all guests must vacate the area. They will find you, they will make you leave. 1+2+3 = despite staying at a beachfront hotel that faces the Mediterranean with a pool deck built for idyllic sunset moments, guests must depart the property to watch sunset - the just in time notification and eviction appear to often be an unexpected development. Several other guest seemed to be moving through the location change just at the right time to ensure sunset was entirely missed. Oh! Perhaps most interestingly the pool deck almost seems like it was specifically designed for watching the sunset. There’s even a giant middle section that has tinted glass through which you might look at the setting sun without risking discomfort due to rays of red, orange, and purple sunlight glancing across the Mediterranean and into your irises as you sip a delightful chilled beverage of something or other. If my sarcasm happens to be overly thick here - the pool deck was designed to make watching sunset part of your stay at this hotel. The management team has decided to forget this in favor of whatever works best for them and their schedules - which is great because you’re their guest and you come last obviously. We did attempt to notify the helpful team behind the front desk after we were unceremoniously kicked off the pool deck just as the sun started to drop below the horizon. As you might imagine, we simply thought there was no conceivable reason this policy was truly what was intended and wished to inform them of a needed policy change. Tragically, the hotel’s manager, Oscar, was unable to help us. But he did kindly explained that guests routinely request things the hotel cannot accommodate like check in time, check out time, pool closing/cleaning times, restaurant closing times etc. Each is apparently necessary given the hotel must have well established policies to ensure the the property is able to provide guests with the best possible experience and stay. One last wrap up comment - The cleaners, general staff, porters, and even the pool attendants who very sheepishly insisted repeatedly that we leave and discuss any concerns with management, were actually wonderful and very friendly. The rooms are fine. What’s needed is a leadership change and some in depth management training on how to run a hospitality business. Will likely not stay at an isrotel property again. Definitely will not stay at the Royal Beach Tel Aviv. Added to my Israel recommendations notes for friends and family in the avoid column. Good luck, thanks for nothing. If this is five stars we need a ten star system.

  • 5/5 Maria K. 1 year ago on Google
    We had very nice experience when we were on 'Yo'm Keif' in SPA ! :-) Perfect service (thanks to Anna, Maya and to Dima who knows to make very relax massage). The place itself very clear and quiet. We liked a lot. Thanks, thanks!!! We'll return back

  • 5/5 Efrat D. 1 year ago on Google
    Great hotel, nice pool, nice staff. Rooms very clean and have some very cool lights. Classy with a bit of quirk.


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